“I ordered cufflinks with tie clips for my son gift. The set is very good quality. I can highly recommend. The waiting time for personalized cufflinks and tie clips was less than 2 weeks.”
“The item itself was lovely and good quality, the engraving was neat and exactly as requested.
When the grey gift box arrived it was wrapped in a kind of tape and the corners of it had been damaged despite a padded envelope which was very disapointing and made me wish I had gotten the gift bag instead.
Unfortunately, there were significant issues with shipping to the Republic of Ireland as the item was held in customs as I was unaware there would be another separate (and quite significant, maybe 30% of the cost of the item again) charge and delays as a result of this. Obviously this is because of Brexit and not the company's fault but its the first time I've ordered from a smaller company without customs included and would have been important for me to know to budget before purchasing.”
“Absolutely gorgeous cufflinks I am so pleased with my purchase. The craftsmanship and engraving is so precise and very professional. Communication was really good throughout and delivery was fast. I highly recommend this Company and would definitely buy from them again.”
“UPDATED REVIEW
The seller did not like my original review so here’s an updated one ….
Questions about my order…
Was my order correct?
NO
Was the engraving on the tie pin, as requested?
NO
Was the engraving on the luxury tie pin presentation box as requested?
NO
Did the tie pin I received match the image advertised on the website?
NO
Was the description of the luxury tie pin presentation box on the website accurate?
NO
Were the items dispatched the next day as stated on the website?
NO
Were the items delivered on time?
NO
Were all my messages responded to?
NO
Was the seller polite & respectful on the phone?
NO
I think the answers speak for themselves. I left FOUR STARS originally because although there were problems, I gave the seller the benefit of the doubt as I did eventually receive a refund. However my comments were intended to be helpful & constructive so the seller would understand how his out of date website was having a negative impact on the customers experience.
I sent him very polite emails because there were mistakes with my order but unfortunately I am seen as problematic. I guess the seller could do without polite customers like me so I have updated my review, revised my score & I won’t be bothering him again.
ORIGINAL REVIEW
There were problems with my order, the engraving on both items was wrong plus they were not as shown on the website. Rather than leave negative feedback I contacted the company first. Communication wasn’t the best, some messages went unanswered, some responses took a while & the seller was a tad abrupt on the phone but with a bit of patience & understanding, the problems were eventually resolved.
I think if the website was more accurate customers would be better informed resulting in less frustration & more positive reviews. In my case, a) the image of the tie pin with the badger monogram needs removing because it is no longer available, b) the luxury tie pin case is actually just a cufflinks case so please make this clear & c) dispatch times seem to be unachievable so perhaps change the delivery info & ask customers to allow at least 2 weeks for their orders so this allows for busy times, postal delays & problems with orders which could be corrected.”
Hi Denise
The engraving on the tie slide was correct as per your order form. From what I can see, so was the engraved box but it's difficult to see with your photos as they're very dark.
With regards to the luxury box we're seeking new inserts, but they do work with a tie slide. You can feed the tie slide through both holes. We also advertise the box we sell very clearly on every product page.
Even with correct engraving we've given you a full refund as you were very problematic and it was causing our team a lot of needless stress. We've refunded you without the return of the products. So, you've got free products and you've felt the need to leave bad reviews on here and other platforms too.
Our response times could have been quicker but for small businesses when it's extremely busy, it's hard to do so.
With regards to delivery, you ordered in the evening of 14th June so the order was printed for processing on the 15th. You requested a 5 working day delivery and the order was delivered on 23rd June. This is one working day late and not the two weeks you've suggested in your review.
“Quality of cufflinks were great and the tie slide I purchased. They made great gifts for our groomsmen. Would recommend as a personal gift to someone. Will use again in the future.”
Hi Tom
Thank you for placing two orders with us, that's very kind.
The first order arrived on time.
With regards to the second order, we've had a little nightmare here in the office. Lots of orders printed for processing on Monday 3rd July didn't actually print off but the system said they had. The error didn't come to light until customers reached out asking the whereabouts of their order..... We're sorry for the delay, this has never happened to us before. I can see that the order has now been delivered.
B&B
“I emailed directly to see if what I wanted was possible and the responses were prompt, friendly and informative. I placed my order and the item arrived. Beautiful. Great condition, great work m. Very very happy.”
