“First time using Badger and Brown. I found the website easy to use and ordering straightforward. Ordered cufflinks for my son for his wedding and he loves them!”
“I recently purchased some cufflinks from this website. The product itself was nice, delivery time as expected however the engraving a bit small and not exactly what I wanted therefore I requested to return the item.
Even though the product listing stated Free returns on all UK orders, it turns out that wasn’t the case, and after contacting the company I was informed that the item is non returnable because it is supposedly a “personalised item” (merely by the fact it’s engraved even though no personalisation was requested, and the item was purchased exactly as it’s listed on the website). I would understand if I’d requested a name to be engraved on the item, that would be non-returnable, but I hadn’t.
I was disappointed that after several back and forth emails (ending with no reply from the company) no return or even partial return was offered, even when I pointed out that the product listing states “free returns on all Uk orders”, it doesn’t state “free returns on all UK orders but only if we decide it’s eligible for a return”. By their definition this item would never be eligible for a return as it’s engraved… so why advertise it as eligible for free UK returns!
Personally I think the product description is very misleading, the returns policy is open to interpretation and I would advise anyone purchasing from this website, to query whether the item can be returned before they purchase it, because I didn’t realise that an item which I haven’t personalised in any way is apparently classed as personalised!”
Morning Heidi,
Thank you for the order, and your review.
Engraved orders are non refundable as per our delivery/returns page (which is also available on every product page under the delivery/returns tab) - https://badgerandbrown.co.uk/delivery-returns/
I think we responded about six times to you, we simply couldn't continue.
“Very happy with the cuff links, they have a nice weight to them.
Easy to personalise and choose engraving.
Arrived much quicker than I expected.
Would recommend”
“I purchased a Royal Signals engraved lapel Pin. The order process and delivery was as expected. However, not entirely happy with the product as you can hardly see most of the engraving. Anyone who knows what a Royal Signals cap badge looks like will know that it is the Greek god Mercury. So unless you look at it really closely and catch it in the right light, it is difficult to see what it actually is. As some people have commented, it just looks like a crown and a caduceus floating above a globe and scroll. A bit disappointed.”
“The service I received from Badger & Brown was truly outstanding: to help me make what must have been a small order for them they took great care in patiently communicating with me on the phone & by email. (I really appreciated this as it resulted in the most perfect birthday gift for my son.)”
“I ordered “Father of the Groom” silver plated cufflinks with custom engraving and am very happy with the quality of the product. Reasonably priced and delivered quickly; I’m happy to recommend Badger & Brown to all.”
“Absolutely thrilled to bits, present for my son for his wedding.. he was chuffed to bits,, shall buy again. Easy ordering & fast delivery. Definitely recommend. :)”
