“I’ve ordered a pair of oval gold cuff links with my son’s name engraved on the links and a signet ring with our clan logo engraved on the ring, for my son’s 18th birthday…on 31 March and it was my son’s birthday on the 1st April, literally 10:30am it’s all arrived in a secure bubble wrapped parcel. l was over the moon, I really couldn’t believe it’s arrived so quickly.
Thank you so so much Chris, for making it happen. My son’s loves it, he’s been wearing the ring every day.. I’m going to order a set for my husb and another set for my son at Uni soon. Thank you again. Mrs C.”
“Lovely money clip quick delivery.
Only negative is I also got it engraved but you can’t see the engraving at all, it’s so light marked can no notice it at all.”
“My custom cuff links were delayed significantly, as I suspect they forgot to produce them and only started production once I started emailing them. There was zero transparency and poor communication around what was happening. However, I got my cuff links eventually, but only to realise that they have made them wrong. At this point I had to contact customer service again and was met with a passive aggressive and unprofessional tone and eventually they stopped responding. No hard feelings towards the business, as I’m sure they’re doing their best, but if I could revert my purchase I would without a moments hesitation and take my business elsewhere.”
Hi Amir
Sorry to hear you're unhappy. As per the emails we've been exchanging we've not made them wrong. It seems you were expecting a part of the logo to be hollow which is not what we advertise with our visual examples.
I have emailed you again this morning to try and find a solution and to try and make you happy. This is always our goal, to leave the customer feeling happy.
Chris
B&B
“The tie slide I purchased was simple and elegant, just what I had hoped for. The engraved gift box was not expensive but added to the tie pin, super quick delivery too. All in all I could not be happier with this purchase.”
