“Love my jumper. Perfect fit. I used their size guide and it was bang on. Really high quality and will last me for years and years. I'd definitely buy another one from this shop. Delivery very quick too.”
“My Jumper is excellent, Thank you.
Your customer service and that of the delivery company was exceptpional. I woudl have no hesitation in recommending you.
Thahk you.”
“Husband says Aran sweater is brilliant. Excellent fit, thick & cosy. Helpful advice included in a sound box. Delivered before expected due date. Prompt response to a query. Accurate description on the website. Happy to re-order if required. B”
“I purchased a cardigan with a shawl collar. It was shipped immediately and arrived quickly. The sweater is both beautiful and warm, very warm, which is just what I wanted. There aren't too many clothes that become family heirlooms, but this will. Cool to think that one of my sons will be enjoying my cardigan in the future.”
“Return proces does not work. I followed Aran Woollen Mills Returns policy by sending numerous emails to customerservice@aranwoollenmills.com but 2 weeks later still haven't received a signal.
Via yellow pages I looked up their phone number but they are either constantly engaged or disconnected.
In the end I have contacted Visa Card Services to help me resolve the issue.”
Hello Michael,
We sincerely apologize for the inconvenience you've encountered with the return process.
Thankfully, after being able to communicate with you via another email address that you provided, we resolved you issue. We appreciate your patience as we try to remedy this situation.
Best wishes,
The Aran Woollen Mills Team
Hello Peter,
We’re truly sorry to hear about your experience with our return policy. Unlike larger online retailers who can easily offer free returns, we are a small family run business, designing and manufacturing garments here in the West of Ireland. Unfortunately, this means we cannot offer free return labels at this time. We will however be looking into this in the future, in the most sustainable way possible. We're always striving to improve our service, and your feedback is invaluable in helping us do that.
Should you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team. We hope to serve you better in the future.
Best wishes,
The Aran Woollen Mills Team
“Just perfect! The order came through to my home very quickly. I was surprised because of the distance.
It fits very well and feels of high quality. I have been knitting since childhood so I can tell when a product is high quality. Thank you. MY WIFE HAS NOT HAD IT OFF SINCE IT ARRIVED.”
“Sizing guides were accurate, quality of materials and knit is fantastic, and the shipping and packaging was also great. I got exactly the sweater I’ve been obsessively looking for.”
“I have been very pleased with the sweater quality and the customer service. The green sweater is a beautiful color and not itchy on the skin. Customer service has been very helpful as well.”
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