“Fantastic quality beautiful products that arrived with a personal note of thanks and custom packaging. Would recommend to anyone and will be buying in the future for presents for loved ones”
“We've discovered our first Aran swaeters in a tiny shop on an small German island in the Baltic Sea. Now we found these kind of swaeters in the internet though we rather buy in stores. The quality of the products excellent. Thanks for the uncomplicated delivery to us here in Germany.”
Thanks for your review - as a small Irish business we understand that courier costs are high and while we are currently unable to offer free returns at present, we are happy to offer any assistance on sizing or style questions prior to purchase, and we are transparent about the courier costs both on our website and directly with customers before initiating a return: https://aranwoollenmills.com/pages/returns-and-exchanges With that said, we are always monitoring costs so if we are ever in a position to offer more reduced return shipping rates or even free returns, we will absolutely do so. If you ever have questions about return options, we can also assist with that as well, as beyond our flat-rate returns there are also external courier options that we communicate with customers, depending on your location. We're sorry that you were disappointed in your experience and hope this information can assist you in the future!
“The sweater is so incredibly beautiful. The craftsmanship is top notch, it fits true to size and is cozy warm. I loved the way it came packaged in the mail. —Would highly recommend.”
“After I successfully completed my online order I received my 5 beautiful sweaters exactly as ordered. Communication concerning my order once completed was excellent. The sweaters arrived on my doorstep in 3 days. Every item was beautifully packaged. The quality of each sweater exceeded my expectations.”
“Your sweater arrived just in time for me to wear in -30 C temperatures here in Edmonton, Alberta. Thank you. I have been wearing it under my parka to take the dog on very chilly walks these past few days. If you had a dog sweater I would buy it for her. Happily, when I come inside, the sweater also looks elegant not just merely warm.”
The cardigan looks lovely Sara! Hope it has kept you warm throughout the chilly Edmonton winter. Thanks for supporting our small Irish business - sending warm winds from the West coast!
“What a gorgeous sweater! I get frequent compliments when I wear it. Soft, beautiful and intricate patterns make it a keeper. Word to the wise, though: DO NOT wash it in a washing machine! I did on delicate and in a mesh bag and it STILL shrank. Sadly, I had to buy another! But I still love it :)”
“Love your products but … every time I order from you, I end up paying big customs fees. Yet, other retailers in Ireland and Scotland that I order from, there are no fees. Shame really as your sweaters are lovely.”
Thanks for your review Penny! We are sorry for the delay in responding but expecially sorry that you experienced getting billed additional customs fees - all of our customer shipments should be delivery duties paid so if you have been assessed duties, that may be a mistake with the courier. If you have your receipt for the duties please do reach out to us and we would be happy to assist you!
