#Team Algeos Reviews

Name: #Team Algeos
Address: Sheridan HouseBridge Industrial EstateSpeke Hall RdSpeke, Liverpool
Rating: 4.41

4.4 Rating 198 Reviews

84 %

of reviewers recommend #Team Algeos

4.4

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About #Team Algeos:

We offer a wide range of products across the following four pillars, Consumables & Appliances, Foot Orthotics, Diagnostics, Assessment & Clinical Equipment and Materials & Manufacturing.

Visit Website

Phone:

0151 448 1228

Email:

digital@algeos.com

Location:

Sheridan HouseBridge Industrial EstateSpeke Hall RdSpeke
Liverpool
L24 9HB

Write Your review

Tell us how #Team Algeos made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

#Team Algeos 5 star review on 23rd November 2022

Adam S

#Team Algeos 5 star review on 7th November 2022

John R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does Exactly What It Says On The Tin !”

Helpful Report

Posted 11 months ago

Hi David, Thank you for your review, we appreciate you taking the time to let us know you're happy with our services :) Many thanks, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“Very comfortable good value for money”

Helpful Report

Posted 11 months ago

Hi Ann, Thank you so much for your review! We're delighted to hear that this product is suitable for your needs :) If there's anything else we can do please get in touch. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“Great makes life much easier”

Helpful Report

Posted 1 year ago

Good Afternoon! Thank you for your review and for taking the time to let us know you're happy with our services :) Many Thanks, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“Great company who are always happy to give good advice relating to products”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for your comments, glad to hear you're happy with our service :) Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“rapid dispatch”

Helpful Report

Posted 1 year ago

Hi Colin, Thank you for your review! We're happy to hear you received your order in a timely manner :) Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“First, the size I requested was not in stock but your website did not advise of this. I had to chase up my order more than a week later, told my size wasn't available at the time of purchase, requested a refund and told that would be sorted. About 2 weeks later you sent me a pair of the wrong size. There was no communication regarding this unilateral decision you took. I had to cut the insoles to fit. I need another pair of these but will be getting them elsewhere. I'm not commenting on the product. Your customer care was horrendous.”

Helpful Report

Posted 1 year ago

Hi Eugene, Thank you for taking the time to leave us a review. Firstly, please accept our apologies for the issues you've had, it appears we had an anomaly with our stock levels and this should have been communicated to you when you placed the order. We are looking at putting measures in place internally to improve communication. We are also investigating the reason why you were sent an incorrect size in the first instance. We would like to take the time to rectify this although a small amount of time has passed, we will contact you by email to see if we can resolve this problem. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“Product as described, sent quickly, arrived in good condition. Will purchase again.”

Helpful Report

Posted 1 year ago

Hi Leigh, Thank you for your comments and review, we're grateful that you've taken the time to let us know you are happy with our service :) Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“Excellent product, helping my wife's knee enormously, controlling the pain and improving her mobility.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your review! We're glad to hear the product you've ordered helps your wife's condition and mobility :) Many Thanks, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“Orthotist gave me a pair of diaped plantar gel socks which worked well. Gave me your website to order more. Help from family - I am nearly 91 -. Unfortunately, inadvertently, clicked size L 9-11. ( later found that we were continually defaulted to a 'Sale' site. Phoned and explained to nice lady" No problem, send them back and ask for correct size" This done CAREFULLY stressing M size. What arrived? Size 4-6 S!! Phoned again this time spoke to a young male who said he couldn't order M size " seems the line has been discontinued!!" Still need size M . IS SIZE M STILL AVAILABLE? Two pairs please! Dr Graeme D Kerr FRCP FRACP”

Helpful Report

Posted 1 year ago

Hi Mr Kerr, Please accept our apologies for the issues you've had with your online order. Unfortunately regarding the original brand you ordered from us, the medium size has been discontinued by the manufacturer. We sent the smaller size in the hope this would be suitable but as discussed we now understand it isn't what you need. We also recognise that you have been in touch today with our Customer Services team to order an alternative product. Hopefully this will be suitable for your needs. We are very sorry you are not happy with the service and mix-up on your order, we have everything in place relating to the returns and once we receive the incorrect stock back, a full refund will be sent to you. If you need any assistance in future please get in touch and our team will be more than happy to help. Many thanks, Gemma Shields Customer Service Team Leader

Posted 1 year ago

“Quality goods. Quick delivery.”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you for your review and comments! :) Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“I bought interpod flex a few years ago from you, they are great. Ordered some interpod soft to use in trainers. I wore them in the house for a test. Completely made of plastic so could be sanitised, packaging intact. Asked to return and was told I couldn't as I had tried them. Total waste of my money and resources. No indication of non-returnable, also hard to think how anyone could know if a product was suitable without trying it in a shoe. Disappointed. I will be cautious of spending any more money with you.”

Helpful Report

Posted 1 year ago

Hi Jo, Thank you for your review, apologies for our delay in responding to you regarding this issue. We are looking at our returns process internally for improvements and will take your comments on board. We believe at the time there may have been miscommunication but we have to be cautious accepting orthotics back that have been worn due to contamination. We are sorry you are unhappy with the service you have received but we are always looking at continuous improvement and will see what amendments we can make with our policies. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“Excellent service and good price for the larger sizes. Good experience overall.”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for your review and comments regarding the experience you've had with us! :) If there's anything else we can do please get in touch. Many Thanks, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“Quick delivery and and great delivery updates”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review and comments regarding delivery :) Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“phone staff always helpful”

Helpful Report

Posted 1 year ago

Hi Alison, Thank you for your review and lovely comments! We're grateful that you've taken the time to let us know you're happy with the service you've received. :) Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“Easy to order and quick delivery”

Helpful Report

Posted 1 year ago

Hi Alison, Thank you so much for your fantastic 5-star rating! We appreciate your comments :) Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“Item was exactly as described and am pleased with the product. There was a problem with the delivery of my order ( no fault of Algeos) but my emails were responded to quickly and efficiently, and the order was eventually delivered”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to leave us a review! We understand that there was a minor hiccup with the delivery of your order and we apologise for any inconvenience caused. However, we are glad that our team was able to promptly respond to your emails and ensure that your order eventually reached you. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“delivery and product as expected. Bought semiflexible insert` recommended to help with painful toe joint, which has been really helpful.”

Helpful Report

Posted 1 year ago

Hi Mary, Thank you so much for taking the time to give Algeos a 5-star rating! We truly appreciate your support and are delighted to hear that you are satisfied with the delivery and product. We are thrilled to know that the semi-flexible insert you purchased has been beneficial in alleviating your painful toe joint. It's always rewarding for us to hear success stories from our valued customers. If you have any further questions or need assistance with anything, please don't hesitate to reach out. Best regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“Good transaction”

Helpful Report

Posted 1 year ago

Dear Robert, We truly appreciate your support and taking the time to share your experience with us. We're glad to hear that you had a good transaction with us. Our team works hard to ensure smooth and efficient processes, and we're happy that it reflected in your experience. Thank you once again for choosing Algeos. We look forward to serving you again in the future! Best regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“Very prompt service, thank you”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to leave a fantastic 5-star rating for Algeos! We truly appreciate your positive feedback and are thrilled to hear that you have had a great experience with our services. "Very prompt service, thank you" - We are delighted to know that our promptness has met your expectations. Providing efficient and timely service is something we take great pride in. Thanks again for choosing us. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

#Team Algeos is rated 4.4 based on 198 reviews