#Team Algeos Reviews

Name: #Team Algeos
Address: Sheridan HouseBridge Industrial EstateSpeke Hall RdSpeke, Liverpool
Rating: 4.41

4.4 Rating 198 Reviews

84 %

of reviewers recommend #Team Algeos

4.4

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About #Team Algeos:

We offer a wide range of products across the following four pillars, Consumables & Appliances, Foot Orthotics, Diagnostics, Assessment & Clinical Equipment and Materials & Manufacturing.

Visit Website

Phone:

0151 448 1228

Email:

digital@algeos.com

Location:

Sheridan HouseBridge Industrial EstateSpeke Hall RdSpeke
Liverpool
L24 9HB

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#Team Algeos 5 star review on 23rd November 2022

Adam S

#Team Algeos 5 star review on 7th November 2022

John R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and reliable service for professional-standard products at competitive prices.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of Algeos! We truly appreciate your kind words and the time you took to share your positive experience with us. We are incredibly grateful for your loyalty as a customer and we want to assure you that we will continue to strive for excellence in all that we do. If there is anything else we can assist you with, please don't hesitate to reach out. Best regards, Gemma Shields Customer Services Team Leader.

Posted 7 months ago

“My orthotics order was delivered amazingly quickly - only ordered 5.40pm yesterday and arrived via Royal Mail lunchtime today. Thank you so much, this is so helpful.”

Helpful Report

Posted 7 months ago

Dear Kate, Thank you so much for your outstanding 5-star rating of Algeos! We greatly appreciate your positive feedback and are thrilled to hear that you had such a wonderful experience with us. Furthermore, we are delighted to know that your orthotics order was delivered to you with lightning speed. It's incredible how quickly it reached you! Your kind words about the swift delivery mean a lot to us, as we always strive to provide exceptional service. Your loyalty as a customer is highly valued, and we are truly grateful for your continued support. If there is ever anything else we can assist you with, please don't hesitate to reach out. Best regards, Gemma Shields Customer Services Team Leader.

Posted 7 months ago

“Helpful friendly service.”

Helpful Report

Posted 7 months ago

Dear Julia, Thank you so much for your amazing 5-star rating of Algeos! We are thrilled to hear that you had a positive experience with us. This is exactly what we strive to provide to all our valued customers. We are delighted that our team was able to assist you in a helpful and friendly manner. Once again, thank you for taking the time to leave us such a fantastic review. We truly appreciate your support. Best regards, Gemma Shields Customer Service Team Leader.

Posted 7 months ago

“Unfortunately my partner who I ordered abd paid for the Boot, has died. I have returned it, do I receive a refund from yourselves?”

Helpful Report

Posted 7 months ago

Good Afternoon, Thank you so much for taking the time to leave us a review. We are very sorry to hear about your loss and our deepest condolences go out to you and your family. We understand that returning the product will be difficult for you during such a challenging time. Please rest assured that we will do everything we can to assist you with your refund. Once again, we sincerely appreciate your support and understanding. Should you require any further assistance, please don't hesitate to reach out to us. Our dedicated team is here to help. Best regards, Gemma Shields Customer Services Team Leader.

Posted 7 months ago

“Very happy with the 2 armchairs we purchased their a good quality.”

Helpful Report

Posted 7 months ago

Hi Viv, Thank you for your 4-star rating of Algeos! We truly appreciate your feedback and are delighted that you are very happy with the two armchairs you purchased from us. We take great pride in offering high-quality products and it's fantastic to hear that our armchairs meet your expectations. If you ever need any assistance in the future or have any further queries, please don't hesitate to reach out. We value your satisfaction and are here to ensure your experience with us remains exceptional. Thank you again for choosing Algeos! Best regards, Gemma Shields Customer Services Team Leader.

Posted 7 months ago

“You have a great selection of products which I think are actually priced competitively . . . Not sure why I don't use your store more often. I'm a podiatrist and my brain is often in autopilot and I order from Canonbury. This is likely because they ONLY stock podiatry related items. I see Algeos more of a physiotherapists platform.”

Helpful Report

Posted 8 months ago

Dear Emma, Thank you so much for your fantastic 5-star rating of Algeos! We truly appreciate your support. We're thrilled to hear that you find our selection of products great and competitively priced. We strive to ensure that we offer a wide range of high-quality products at competitive prices. We would be more than happy to assist you in finding any specific podiatry items that you may need. Just let us know and we'll be here to support you. Thank you once again for your kind words and for choosing Algeos. Best regards, Gemma Shields Customer Services Team Leader.

Posted 8 months ago

“Podiatrist recommended these to assist with plantar fascitis. Very good quality and fast delivery.”

Helpful Report

Posted 8 months ago

Hi Terry, Thank you so much for your rating of Algeos! We greatly appreciate your feedback and are thrilled to hear that you were satisfied with your purchase. Our team takes pride in providing high-quality items, and we are overjoyed that you found them to be of excellent quality. Best regards, Gemma Shields Customer Services Team Leader.

Posted 8 months ago

“Great products, fast services, best in the business.”

Helpful Report

Posted 8 months ago

Dear Alec, Thank you so much for giving us a fantastic 5-star rating! We truly appreciate your kind words and support. We are thrilled to hear that you are satisfied with our products and fast services. We take great pride in being the best in the business, and your feedback reaffirms our commitment to excellence. Thank you once again for choosing us! Best regards, Gemma Shields Customer Services Team Leader.

Posted 8 months ago

“Excellent company to deal with. Very fast delivery service.”

Helpful Report

Posted 8 months ago

Hi Graham, Thank you so much for your incredible 5-star rating of Algeos! We are thrilled to hear that you had a fantastic experience with us. We genuinely appreciate your feedback and are delighted to know that you found us to be an excellent company to deal with. Our team works tirelessly to provide exceptional service, and knowing that our efforts made a positive impact on your experience is truly rewarding. Best regards, Gemma Shields Customer Services Team Leader.

Posted 8 months ago

“Delighted with the product. Very disappointed at delivery cost when I had to chase up delivery as the product had not been dispatched”

Helpful Report

Posted 8 months ago

Hi Patricia, Thank you for your review of Algeos. Apologies that you had to chase up your delivery, we will take these comments on board and investigate this further. If there's anything else we can do to assist you, please don't hesitate to reach out. We're here to help and make your experience with us even better. Thanks again for your support. Best regards, Gemma Shields Customer Services Team Leader.

Posted 8 months ago

“Product good. Not so sure about cost. I enquired on the website why I had been charged 'Tax' but have had no reply. Subsequently pointed out to me that I should not being VAT as it is a medical aid. Can you resolve please?”

Helpful Report

Posted 8 months ago

Dear Geoff, Thank you so much for taking the time to share your feedback about Algeos. Could you please get in touch via email regarding the VAT issue so we can discuss this further? Our email address is orders@algeos.com. If there is anything else we can do to help or if you have any further questions, please don't hesitate to reach out to us. Our team is always here to support you. Warm regards, Gemma Shields Customer Services Team Leader.

Posted 8 months ago

“Ordered phenol Good price and arrived the next day as stated by telephone order operator Only issue standard delivery time between 8.00am and 6.00pm would prefer shorter window delivery time”

Helpful Report

Posted 8 months ago

Dear Neale, Thank you so much for your fantastic 5-star rating of Algeos! We truly appreciate your loyalty as a valued customer. We're delighted to hear that you had a positive experience with the ordering process and that our telephone order operator was able to assist you in receiving your phenol promptly. We understand your preference for a shorter window delivery time, and we'll definitely take that into consideration as we continuously strive to improve our services. Best regards, Gemma Shields Customer Services Team Leader.

Posted 8 months ago

“Amazing products and service all at affordable fair prices”

Helpful Report

Posted 8 months ago

Dear Sajjad, Thank you so much for your outstanding 5-star rating of Algeos! We greatly appreciate your kind words and support. It's customers like you that make us strive to continuously provide amazing products and service, all at affordable fair prices. Your satisfaction is our top priority, and we are glad to know that we have met your expectations. Thank you once again for choosing Algeos! Warm regards, Gemma Shields Customer Services Team Leader.

Posted 8 months ago

“The delivery was prompt and I was pleased with the items i received. would use again.”

Helpful Report

Posted 9 months ago

Dear Elise, Thank you for taking the time to share your positive experience with Algeos. We are delighted to hear that the delivery was prompt and that you were pleased with the items you received. We would be thrilled to assist you again in the future. Should you need anything else, please don't hesitate to reach out. Best regards, Gemma Shields Customer Services Team Leader.

Posted 9 months ago

“Prompt delivery & always good service.”

Helpful Report

Posted 9 months ago

Good Afternoon, Thank you so much for your fantastic 5-star rating of Algeos! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Prompt delivery & always good service is what we strive for, and we are delighted to know that we were able to meet your expectations. Your satisfaction is of the utmost importance to us. Once again, thank you for choosing Algeos. We are grateful for your trust and loyalty. Best regards, Gemma Shields Customer Services Team Leader.

Posted 9 months ago

“We have been asked to write a review, by Algeos. Had that not been the case, we would not have written. This was the first time that we have used Algeos, and sadly their performance was not great. We ordered two separate sizes of dry needles. Sadly, only one type turned up. When we contacted them we were told that the second type was out of stock and thus should not have been available to order. Consequently we chose another type with the representative on the phone. Sadly, this type did not turn up either and when we contacted them, they told us that this second type was also out of stock, and this was despite the representative informing us on the phone that they could deliver this item. Thus, we ordered another type but this did not have enough boxes in stock and so we currently have a credit with this company due to not having been sent the correct number of boxes. Additionally the initial order did not arrive and when we contacted the supplier we were told that the courier could not find us. Thus, had we not chased up the order there would have been no communication from the company to tell us of this situation. The agreed to send the order asap the next day. However this time we received a telephone call from the courier stating that he could not find us. This was despite us sending a photo of our building to the supplier the day before. Our building is the tallest and largest in the street. It has two separate street numbers on the front door and stonework of the building and directly opposite is the name of the street. We could not be more visible or easier to find. When we notified the courier of this situation he was not very happy, and consequently, when a couple of days later he delivered the delayed parcel, instead of knocking on the door and passing us the parcel, he left it on the doorstep which is beside a very busy pavement. Hence across the board from knowing what they have in stock to actually being able to deliver the purchased items, this company did not perform well at all. As stated at the beginning of this review we had no intention of writing a review as we have decided to utilise another company. But having been asked to write a review, we have had to state our experiences. So sometimes it is better not to wish for something and definitely not to request reviews as the outcomes can be much less positive than one might wish for. Thus, the adage "becareful of what you wish for", is very pertinent in this case.”

Helpful Report

Posted 9 months ago

Hi John, Thank you so much for taking the time to provide us with your feedback on your experience with Algeos. We appreciate your honesty and for bringing these issues to our attention. Firstly, we would like to apologise for the inconvenience you faced with your order. We understand how frustrating it can be to not receive the items you ordered correctly. We sincerely apologise for the mix-up and for mistakenly offering options that were out of stock. Additionally, we are sorry for the confusion and lack of communication regarding the delivery of your initial order. It is clear that we failed to meet your expectations in terms of timely delivery and proper customer service. We also understand your disappointment with the courier's handling of the situation. It is definitely not our intention to leave parcels unattended on doorsteps, especially in busy areas. We will address this issue with the courier service to ensure it does not happen again. We regret that your overall experience with us fell short of your expectations. The issues you highlighted are certainly not reflective of the level of service we strive to provide to our customers. We would like to make things right and regain your trust. Could you please let us know how we can improve our service and address these concerns? Your feedback is invaluable to us and we want to ensure that we learn from this experience and take appropriate steps to avoid similar issues in the future. Once again, thank you for sharing your experience with us. We will carefully review your feedback and utilise it to make the necessary improvements. We hope for an opportunity to work with you in the future. Best regards, Gemma Shields Customer Services Team Leader.

Posted 9 months ago

“Excellent Saline sprays, good size options for good prices!”

Helpful Report

Posted 9 months ago

Hi Yisroel, Thank you so much for leaving a fantastic 5-star rating for Algeos! We truly appreciate your support and are delighted to hear that you had a positive experience with us. We are glad that you found our saline sprays excellent, and it's great to know that the size options and prices met your expectations. We strive to offer high-quality products at competitive prices, and your feedback reaffirms that we are on the right track. Warm regards, Gemma Shields Customer Services Team Leader.

Posted 9 months ago

“Excellent service”

Helpful Report

Posted 9 months ago

Hi John, Thank you so much for your fantastic 5-star rating of Algeos! We are thrilled to hear that you had an excellent experience with our service. Once again, thank you for your support and for choosing Algeos. Warm regards, Gemma Shields Customer Services Team Leader.

Posted 9 months ago

“Really happy with my heel lift. It’s made all the difference. In fact I’m going to order some more right now. Thanks so much”

Helpful Report

Posted 9 months ago

Dear Marisa, Thank you so much for your fantastic 5-star rating of Algeos! We greatly appreciate your kind words and are thrilled to hear that you are really happy with your heel lift. It's wonderful to know that it has made such a difference for you! We are delighted to have been able to assist you, and we are even happier to hear that you are planning to order some more. Please don't hesitate to reach out to us if you have any further questions or if there's anything else we can do for you. Thanks again for your support and trust in Algeos! Best regards, Gemma Shields Customer Services Team Leader.

Posted 9 months ago

“Excellent quality and excellent service”

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Posted 9 months ago

Dear Susan, Thank you so much for your glowing 5-star rating of Algeos! We truly appreciate your feedback and support. We pride ourselves in providing excellent quality and excellent service to all our customers, and it’s extremely rewarding to know that we have succeeded in that with you. Best regards, Gemma Shields Customer Services Team Leader.

Posted 9 months ago

#Team Algeos is rated 4.4 based on 198 reviews