1ST Airport Taxis LTD Reviews

Name: 1ST Airport Taxis LTD
Rating: 4.44

4.4 Rating 331 Reviews

100 %

of reviewers recommend 1ST Airport Taxis LTD

4.4

Based on 331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About 1ST Airport Taxis LTD:

London Airport Taxis And Transfers
Fast, friendly Cost-effective, Lavish, and Safe taxi services near London Airports. With hundreds of airport travellers, 1ST Airport Taxis provides safe & sound airport taxis to and from London airports 24 hours a day.

Visit Website

Phone:

01582 33 44 44

Email:

info@1stairporttaxis.co.uk

Location:

Trend House Dallow Rd, Luton,
LU1 1LY

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1ST Airport Taxis LTD 5 star review on 17th June 2021

Iris L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and efficient service, had the same driver twice who was courteous, helpful and drove carefully.”

Helpful Report

“Absolutely disgusting service. Had a taxi booked for 2 months, confirmed and paid for. 1 week before the we are due to go, they have cancelled all 4 of my taxis. Rang up to discuss the issue, was rudely spoken to and then had the phone put down on me.”

Helpful Report

“The free baby seat is a cheat. Better to pay for one than delight in a seat which is more dangerous than not having one. My driver arrived (to the wrong place, which at midnight with a baby makes a difference) with a seat circa 1980. It had no ISOFIX which is the international standard now. It was just a flimsy chair just barely held with a seatbelt. The smallest jolt and the chair will go flying. But what options does one have in the middle of the night at an airport?”

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“Used 1st Airport taxis twice in one day. 100% and Totally recommend!!! Efficient, on time, kind and the cars were very clean and smart. My morning driver, Malik, even went out of his way to ensure I was delivered to the correct address when I had made the error on booking. That’s top notch service and all with a super smile and wonderful attitude. Thank you!”

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“Great service, good price & easy booking. The confirmation from the company was very good. Payment was easy, no fuss. The Driver arrived very promptly at a very early time in the morning due to going to the airport and was courteous and polite. Vehicle was clean and service was very good. I would recommend highly.”

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“Contrary to other reviews we had a very bad service experience .The car was filthy dirty you could not see out of some windows even the driver had problems with visibility. We paid extra for a business class car and the driver could not even fit two suitcases in the boot my wife had to sit on back seat with a suitcase and i had to sit in front with driver .This was not a business class car .The driver and car Heavily smelled of Curry which is not what you would expect from a company claiming to provide Business Class Cars .”

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“Great service, driver was very professional, they were on time. Pleasant drive”

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“Very efficient and easy to use service. Extremely helpful and responsive customer service team.”

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“Really impressed with the professionalism of the company and drivers in these strange times. Thanks alot!”

Helpful Report

“Booked an airport transfer with child seat from Gatwick back to Bracknell. Choose to include the meet and greet + MPV as I would be travelling with an infant and luggage. Ahead of flight, a few emails to confirm details and when I landed, a text from the driver to tell him when we would arrive. I replied to say we were through Security and would be out soon. No reply. Get to arrivals with a screaming baby with a cold, walk up and down - no driver. Call driver and he claims they didn’t tell him it was meet and Greet. He wasn’t there. Asked me to walk through the arrivals and out through the car park and through the airport to drop off point with baby and all luggage. Get to the drop off, walking up and down and he isn’t there. Turns up 10 mins later. At this point my baby is screaming and coughing. Email company to explain situation and say how disappointed I am. Recieved long rambling reply and offer to give me the £8 meet and greet back. Considering this whole transfer was 2x a normal taxi rate yet, (£152!) pretty disgraceful. Very poor experience and clear the company don’t really value their customers.”

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“Good value & great service! Booking process is easy and we were kept informed day before and on the day. Price is good. Drivers arrive on time and are courteous and safe. We have recommended to others.”

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“Excellent service! Helpful and accommodating.”

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“With the Heathrow Hoppa bus only leaving the airport once an hour to go to our hotel, we decided to book in advance the meet and greet/airport transfer service provided by First Airport Taxis. Our flight was due to arrive at 6:20am. It was delayed by 15 minutes and so we fully expected our driver to be waiting for us in the arrivals hall. He was not. It took 3 phone calls to their head office and 2 responses from the driver before he turned up after we had been waiting for over 40 minutes. This is not the service for which we had paid £39. They have since reimbursed me the £8 meet and greet fee but that is not the point. If they cannot be relied upon to be there on time I will not use them again nor recommend them to any of my friends.”

Helpful Report

“Easy to book, excellent service, friendly driver, value for money, very flexible! Will definitely use in future and highly recommend.”

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“Really good service”

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“Excellent service provide by 1st Airport taxi's again, we have used many times and always found them to be 1st class. Easy to book online, experienced and reliable. I know when I book a taxi the passengers will be collected on time and looked after, superb meet and greet service! Would highly recommend.”

Helpful Report

“Very credible company. Communicated via phone and Whatsapp. Very easy to book. They arrived within 1 hour after we called them - and if not for heavy traffic time they wiuld have been there faster.. We went from Harry Potter Studioes to airport hotel in Stansted. Very nice man Arif drove us. Nice to talk too, drives safely, nice clean car, very polite and the price is fixed and payed in advance via secured online link. He told us that even when they pick up for flights and they are delayed they will wait for you at no extra cost. Will def. recommend this company! 5 stars.”

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“Actually well easy, needed a lift back from Luton Airport, kinda last minute, and found these guys online, booked, sent me auto txt messages, and a live web link to the location of the driver, got straight in, door to door, 75 Pound, perfect, will use again !”

Helpful Report

“I made a booking on the website. I updated the time the day before to an earlier one and I got a confirmation of updated time (see attached picture). However, on the day the driver failed to show on time. When I called they said the booking was for later. When I pointed out the updated time and confirmation from the website the man just said “well, do you want to cancel then?” Standing outside waiting for a taxi with a baby to catching a plane, a little bit better customer treatment would have been appreciated. I would under all circumstances avoid using this company.”

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“Taxi was pre ordered and paid in advance for airport collection, car was not send on time, driver arrived 1 hour later after several calls to dispatch centre”

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1ST Airport Taxis LTD is rated 4.4 based on 331 reviews