1ST Airport Taxis LTD Reviews

Name: 1ST Airport Taxis LTD
Rating: 4.44

4.4 Rating 331 Reviews

100 %

of reviewers recommend 1ST Airport Taxis LTD

4.4

Based on 331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About 1ST Airport Taxis LTD:

London Airport Taxis And Transfers
Fast, friendly Cost-effective, Lavish, and Safe taxi services near London Airports. With hundreds of airport travellers, 1ST Airport Taxis provides safe & sound airport taxis to and from London airports 24 hours a day.

Visit Website

Phone:

01582 33 44 44

Email:

info@1stairporttaxis.co.uk

Location:

Trend House Dallow Rd, Luton,
LU1 1LY

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1ST Airport Taxis LTD 5 star review on 17th June 2021

Iris L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The taxi driver didn’t show up at 4am for our airport run. Apparently his car broke down, but no one bothered to tell us that. At 4.45, having waited for them to try and sort it out and having had to chase them multiple times as they just weren’t communicating with me, we ended up driving to the airport and it cost us nearly £300 to park to car at short notice. Worst service I have ever received. I would give 0 stars if I could.”

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“From start to finish they were very efficient. The driver was excellent, very helpful, I am disabled and he helped us with everything. Top class”

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“Super nice and reliable drivers!”

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“Great company. Very reliable. Good communication. Use them all the time for airport runs.”

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“Very good driver”

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“Perfect service. Tracked our flight and was waiting for us when we arrived. Polite, comfortable and would 100% use again.”

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“They track the flight, so you are sure that it will arrive on time, a comfortable vehicle, a pleasant ride and a driver”

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“On time very friend taxi very clean what more could you ask for”

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“Very reliable airport taxi and transfer service, fair pricing. Always on time and very good taxi firm, highly recommend. The drivers are very chatty and the cars are very clean.”

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“A Big thank you to our driver last night picking us up from Gatwick. Our flight was late, then delays in baggage hall. Then I Mobile phone failure but I was able to provide an alternative number. Good communication throughout to assure us he was in arrivals Hall. Thanks too for the smooth journey home & for being so helpful with the cases. He took two heavy cases to our door. He could see these two pensioners were absolutely shattered. He is an absolute credit to the firm With thanks Diana”

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“Would not recommend using this company at all. I had a taxi booked for 3am after a flight and there was nobody at all at the airport to collect me. Tried to call and no answer for over 30 minutes. I even called before I took off the confirm everything. Shocking company”

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“Paid for meet and greet-driver no show. I called the company when I landed, apparently driver was I’ll. replacement driver not sent for another 49 minutes. Sat in the cold and rain waiting and now this company does not offer a refund. Shameful.”

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“Outstanding airport taxi and transfer service - absolutely faultless. The flight was delayed 2 hours until 2.30 AM and the driver was there waiting for me. Really Impressed!”

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“Genuine airport taxi and transfer company. Communication was brilliant. Email and phone number of the driver. They even waited for us when the flight was delayed. A definite recommendation for anyone to use them. Many Thanks!”

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“A first-class airport taxi service and the drivers polite, we will certainly use this airport taxi and minibus hire company again.”

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“Incredibly helpful and patient with an airport pickup. As you can imagine at this time when airport arrivals are so understaffed and passport control takes so long, 1st Airport Taxis kept in contact. Nothing was too much trouble and their positive can-do attitude made the end to a frustrating and lengthy journey stress free. Their charges were competitive, and the extra charge for a 2hour wait was very reasonable. I would definitely use them again and recomend their services. Well done 1st, you are a credit to the industry. 👍”

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“Impeccable and surprisingly very competitive prices. The driver turned up on time and took us to the airport without any hassle.”

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“My niece used Ist airport Taxis this evening and was treated in the most appalling way. Overcharged and told she could have a refund if she got out whilst on the motorway. A young girl travelling alone should not use Ist airport taxis.”

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“this review must be fake. i booked the service online, stated clearly my luggages, and No. of passengers. then double confirmed with email. Driver show up, saying he has no idea how many luggages i have. And the car was not able to fit all my luggages. The driver them acting with no integrity, and very rudely, left me and my family behind (2 young kids , 5 year and 6 month). Driver tried to scare with: i will not able to easily find an alternatives, me and my family will stuck at the airport. called customer service, they not trying to help or resolve the issue. the only way is for me to book another taxi with them. and they tried to scare me with the same reason. the original booking already cost me 145 pounds, and additional one will likely to cost another 50 pounds. i refused. I them booked two Ubers, cost me around 80 pounds in total,”

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“I can only assume that employees and owners are writing previous reviews all being “anonymous traveller”, to show five stars. This is by far the worst airport transport experience I’ve had in over 20 countries. My 04:15 pickup was a disaster as the office called me and woke me before 3am to ask where I lived. I had provided all details a week in advance and not issues were raised. The driver arrived and proceeded to drive irrationally and dangerously the entire way to Heathrow. Continuing to drink red bull and water to stay awake, however on 3 occasions still closed his eyes and crossed lanes. Fortunately other cars were not present at this time. On landing for my 19:30 booking no car was present, I followed all website pages for meet and greet and paid the additional charge, again I received a call from the driver then the office to tell me no meet and greet was booked and the driver was on route. On contacting the office again I was told they tracked flights and would be there at 8pm. My flight landed at 19:15, yet we were told my flight was late! I was on the plane which landed early! The cost of return journey is not a fair price now I have had an opportunity to compare to other locally based companies. Do your own research and you’ll find better services and fleet quality. Finally the polite and kind driver arrived as per his instruction for 8pm! He did his best to deal with with my disappointment & frustrations. I thank him for his personal service. I will not be missed as a customer, but advise future passengers to consider their travel options carefully.”

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1ST Airport Taxis LTD is rated 4.4 based on 331 reviews