1ST Airport Taxis LTD Reviews

Name: 1ST Airport Taxis LTD
Rating: 4.44

4.4 Rating 331 Reviews

100 %

of reviewers recommend 1ST Airport Taxis LTD

4.4

Based on 331 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About 1ST Airport Taxis LTD:

London Airport Taxis And Transfers
Fast, friendly Cost-effective, Lavish, and Safe taxi services near London Airports. With hundreds of airport travellers, 1ST Airport Taxis provides safe & sound airport taxis to and from London airports 24 hours a day.

Visit Website

Phone:

01582 33 44 44

Email:

info@1stairporttaxis.co.uk

Location:

Trend House Dallow Rd, Luton,
LU1 1LY

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1ST Airport Taxis LTD 5 star review on 17th June 2021

Iris L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried 1st Airport Taxis for the first time last month for Luton airport drop off and pick up and have been very impressed by their professionalism and reliability. Communication is excellent by way of calls, messages and the tracking system and the drivers are 100% punctual. As a solo female I also felt very safe considering that the pick up time was 2am. 1st Airport Taxis took away all my travel stress and I cannot recommend them highly enough. Thank you!”

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“Driver 313 did an exellent job in bringing me to Heathrow airport. Very professional and safe driver, and easy to book online. Will definately recommend them.”

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“My trip from Luton airport to Cambridge went well and the driver was very good and friendly. However, the mess that occurred with the pick up for my wife from Luton airport to Cambridge was totally unacceptable. The driver who finally drove my wife to Cambridge was apparently very good and friendly but the original arrangement of a meet and greet for my wife at Luton airport did not happen and she had to wait, very late at night, for about 45 minutes until the new driver could reach her and bring her to Cambridge. This was exceedingly annoying!”

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“Shocking. Booked a taxi, they took £60. Phoned me 20 minutes after the taxi was due to arrive to tell me they were fully booked. Then they told me they only did airport bookings??? Why does the website even let you book any other locations then? The guy who phoned me was an absolute tool as well”

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“Excellent customer service, prompt to reply, taxi was on time clean and drivers were polite. Had 5 hours delay on our return but driver was despatched as soon as we landed. We didn't have to wait. Smooth service”

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“I booked my trip and it was immediately cancelled with no explanation. Not good enough.”

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“I would just like to comment on the excellent taxi service we received from Gatwick airport recently. Three of us were travelling together and used the company's 'meet and greet' system for a pickup after a flight, which unfortunately, was horribly delayed. We were so worried, as our plane finally landed in the early hours of the morning. To our immense relief our driver was still available and met us quickly. The driver was courteous and cheerful, despite our lateness. Thanks I definitely recommend this company and hopefully, won't be so late again!”

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“we have used 1st airport taxis several times and cannot recommend them enough, always punctual always polite. we have just been picked up from luton,unfortunately we left one case at the pick up site, our driver(Patheen i think,) went above and beyond helping us locate our case.he then said he would pick it up and deliver to us later after a second pick up. we cannot thank him enough, great service!!”

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“Definitely recommend this company. Courteous, polite and friendly driver. Special mention to Jasper in the office! Will use again for sure!”

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“This is not a good company they services which the wrote it to provide it for the customers. It is not the same and they people of this company are very rude”

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“The online booking system they use allows you to book from point to point in advance. That would be excellent, except they then review the booking to see if they want the job or not and cancel if they don't. They did issue a refund which can take up to 10 days. So they got the use of my money for a week for free but its terrible customer service to use an online booking system that doesn't actually reflect what you do. I was told on the phone that they only do airport transfers - which is fine, some "airport transfer" companies do that, and some do regular trips too. But why sign up for a booking system that suggests they do anything else? Very frustrating.”

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“Fantastic airport service from Annsar, takes the stress out of travel. I highly recommend them!!!”

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“Great airport taxi service and reasonable price! Would recommend”

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“Promt arrival at address , in fact 10 min early. Helpful, polite driver, clean transporter with plenty room. Professional and comfortable ride. No stress and worth the cost!”

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“your confirmation of my order came back incorrect so I immediately cancelled the order and spoke to you on the phone. You still took my £410 payment from my credit card and have not been refunded. I guess this review is for your eyes only looking to review you on other medias.”

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“Well after reading great reviews thought would give these guys a try. Going to Luton was great, all went smoothly. Coming back had horrendous service, no notification of dispatch like when we went to Luton, thought was strange, rang company they said they would find out were driver was and will get them to phone me, 30 mins later still nothing, kept phoning, still there waiting an hour later. Then they said driver was there but couldn’t find us. Eventually driver rang and said were we ready… er yes we’ve been waiting an hour, he said oh the company didn’t tell me you’ve been waiting I’m not in the airport yet. So I said well can you come now please as been waiting, his response ‘ well the whole world is having problems’. It doesn’t stop there, he came and then said had to come out of airport and go back in to pick up a member of cabin crew and drop them off, I wasn’t happy but he said couldn’t leave him, then when finally got to him there was 2 of them, so before taking us home he took them to separate addresses so this added another 30 mins to our journey. No apology nothing. I have emailed them to say not happy but nothing. How unprofessional and rude and lied to me as well. Won’t be using again!”

Helpful Report

“Disappointing service. 10 minutes late for my pick up to the airport and then 30 minutes late for the pick up for my return journey from the airport. On the return journey the driver didn’t apologise, he just made excuses saying that I gave the wrong flight number and falsely claimed that he had called me 5 times but my phone was switched off. This is the second time I’ve used this taxi firm for an airport transfer… the drivers have never been on time. Would not recommend, when you’re trying to catch a flight or you’re tired after coming off a flight it’s an unnecessary stress. I won’t be using them again.”

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“Booked a return journey online stated we wanted to pay cash then got emails and a call wanting card payment or it cant be booked as a previous owner of a taxi company im to aware how often people payed a local company in advance only to get a no show by the taxi company, when we told them just cancel it we would go elsewhere all of a sudden he agreed we could pay cash this after denying it said on there website you can opt to pay cash, a company to avoid”

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“Muzaffar Ahmad #313 was great! Right on time. Met us at the exit from the international terminal. No problems. Was very informative about London. Very enjoyable and comfortable ride to our hotel. Would use him and the taxi service again and again!!!!”

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“Great service and our driver Mr. no350, he’s a good driver. Our taxi turn up on time. No problem 5 stars service”

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1ST Airport Taxis LTD is rated 4.4 based on 331 reviews