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The Hot Water Bottle Co. Reviews

4.7 Rating 723 Reviews
91 %
of reviewers recommend The Hot Water Bottle Co.
Company Reviews Product Reviews
323
 Metrics Info
4.7
Based on 723 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read The Hot Water Bottle Co. Reviews
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Email:

customercare@thehotwaterbottlecompany.com

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Anonymous
Verified Buyer
“Quick delivery and excellent product.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I bought 2 for my grandchildren & got a discount as I purchased 2 which was brilliant. On top of that my grandchildren love them & I am a happy gran keeping them warm & cossy especially as we watched the saety link.”
Helpful Report
Posted 4 years ago
Sally C
Verified Buyer
“I was given one for Christmas and love it so much that I've bought one for my sister, for her birthday.”
Helpful Report
Posted 4 years ago
Meredith H
Verified Buyer
“I purchased three 2 litre hot water bottles from the "Coronation" range with covers; all seem to be excellent quality and I think should last a long time. The size and quality means they lose heat slowly, which is most welcome. On the whole, I'm very glad I bought them. On the downside (and the reason I can't give 5 stars to the shop): the vanilla perfume used to ease the rubber smell of new hot water bottle is ridiculously strong and seems to be much less good quality than the bottles themselves. Both my partner and I have some mild chemical sensitivities, but we can usually cope with small amounts of artificial scent, so thought would would be fine. Unfortunately this was not a small amount at all, and we've had a couple of days of itchy eyes, headaches etc., always worse just after the hot water bottle's been filled. The vanilla smell is also very strong (not unpleasant, blessedly, but... a lot). It's easing off now, thankfully (we recommend hanging the bottles and covers on the line to air out!), but it's all been a bit much. Honestly we'd have preferred to cope with the rubber smell! I'd hesitate before outright recommending the bottles, therefore, and I'd be delighted if the Hot Water Bottle Shop considered making the vanilla scent optional (or just using much less of it!). :-)”
Helpful Report
Posted 4 years ago
Yakub M
Verified Buyer
“The size of hot bottle stopper which I purchased was slightly smaller than expected. The style is the same, however I had no idea that the stopper sizes varies. After I received, tried it and realised that the size is incorrect, I contacted to send it back for a full refund but the response I received was that I will receive refund for the item price only. I am currently unhappy that I will not receive a full refund including the postage that I paid, so I will not be returning the item just to receive £1 only as I paid £2.99 for postage and I think that this policy is wrong. As I cannot use the item due to wrong size I felt that I have been ripped off. Thank you for not accepting to giving me my full refund for the wrong size item.”
Helpful Report
Posted 4 years ago
Andrew B
Verified Buyer
“very good quality but a little expensive.”
Helpful Report
Posted 4 years ago
Selima N
Verified Buyer
“Lovely product, arrived on time, quality of product excellent. Will definitely purchase again.”
Helpful Report
Posted 4 years ago
Celia M
Verified Buyer
“Love it, item as pictured received very swiftly and made in the UK ,which is what attracted me in the first place ...”
Helpful Report
Posted 4 years ago
Stella A
Verified Buyer
“Placed an order and goods arrived two days later. Cannot fault the service.”
Helpful Report
Posted 5 years ago
Aggarwal A
Verified Buyer
“The water bottle is so cute. Bought for my daughter that gets cramps during her monthly cycle. She looks it and it looks good too”
Helpful Report
Posted 5 years ago
Mr TIm G
Verified Buyer
“Order came on time and my son loved the doggy hot water bottle.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Fab communication with prompt delivery, a service to store for future usage. Greatly appreciated Even though I was hunting for a bottle with a handle and no ribs!)”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Easy to order, quick delivery, all good.”
Helpful Report
Posted 5 years ago
Ann B
Verified Buyer
“Excellent bottles with soft cosy covers. Pleased to know they are made in the U.K.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Very pleased”
Helpful Report
Posted 5 years ago
Diane T
Verified Buyer
“I received the long hot water bottle for Christmas I used it last week for neck pain, it was brilliant and easy to hang around my neck. Therefore I have purchase one for a gift to my work colleague of whom suffers with sciatica hopefully she will be as chuffed as I was when I received mine. excellent service.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Arrived on time and as described. Communication good, and clear and concise..”
Helpful Report
Posted 5 years ago
Sam W
Verified Buyer
“Not quite what I expected”
Helpful Report
Posted 5 years ago
Mrs K C
Verified Buyer
“Excellent service - very quick delivery and well made product. Very happy with purchase would definitely recommend this website.”
Helpful Report
Posted 5 years ago
Karen R
Verified Buyer
“Great service , will use again”
Helpful Report
Posted 5 years ago
The Hot Water Bottle Co. is rated 4.7 based on 723 reviews
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