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The Hot Water Bottle Co. Reviews

4.7 Rating 723 Reviews
91 %
of reviewers recommend The Hot Water Bottle Co.
Company Reviews Product Reviews
323
 Metrics Info
4.7
Based on 723 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read The Hot Water Bottle Co. Reviews
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Email:

customercare@thehotwaterbottlecompany.com

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Mary F
Verified Buyer
“The water bottles are made from better quality material for sure .”
Helpful Report
Posted 1 year ago
June T
Verified Buyer
“Bought for Christmas I love them I know my grandchildren will love them to”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Lovely product, perfect Christmas present!”
Helpful Report
Posted 1 year ago
Tracey B
Verified Buyer
“Great communication, arrived sooner than expected and it's so darn cute I may need to buy more!!”
Helpful Report
Posted 1 year ago
Marjorie S
Verified Buyer
“Prompt service and delivery.”
Helpful Report
Posted 1 year ago
Hayley C
Verified Buyer
“Incorrect item received and nobody from customer service has responded in a week. Really poor customer service.”
Helpful Report
Posted 1 year ago
Hayley C
Verified Buyer
“I received the incorrect item. I've emailed and messaged on Instagram several times and nobody has replied. Really really poor customer service. Onto the ombudsman I go.”
Helpful Report
Posted 1 year ago
Hi Hayley, Thanks for your review. At the time your messages on instagram went into the blocked folder and so did not pull through to our customer service system and your email went into junk which we didn't check so often. The team now checks instagram and the junk folder daily! Once we contacted you we resolved your order, the initial error being down to the product packaging being mislabelled at source. We are very sorry for the inconvenience caused on this occasion, however your review has helped us to improve what we do!
Posted 1 year ago
Mike H
Verified Buyer
“excellent products, traditional and can't be found in high street shops! Delivered in just 2 days after I placed my order!”
Helpful Report
Posted 1 year ago
Ruth C
Verified Buyer
“Prompt delivery of excellent quality item - excellent service!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The capacity is smaller than I’m used to but it still delivers on heat output. My only gripe is that the cover is so slippery! Easy to drop and easy to slide out of the bed between mattress and top sheet. Pretty colour though.”
Helpful Report
Posted 2 years ago
Rachael W
Verified Buyer
“Good quality product, arrived swiftly, well-packaged. Can't fault them.”
Helpful Report
Posted 2 years ago
Diane L
Verified Buyer
“As we all aim to cut our heating costs, this is the first year, since childhood, I have used a hot water bottle. I bought the Long Hot Water Bottle and it arrived a few days later. It is a great purchase and suits me better than the traditional shape. Would recommend the product and the company highly”
Helpful Report
Posted 2 years ago
Sue P
Verified Buyer
“It was a present, the recipient loved it.”
Helpful Report
Posted 2 years ago
Marion H
Verified Buyer
“Lovely keeps me nice and warm good service very pleased”
Helpful Report
Posted 2 years ago
Teresa C
Verified Buyer
“superb items, will be ordering all my hot water bottles from here from now on”
Helpful Report
Posted 2 years ago
Ann B
Verified Buyer
“The hot water bottle was bought as a gift for my Sister-in-law who is over here from Australia, i absolutely know she will love it. Thank you for your excellent service”
Helpful Report
Posted 2 years ago
Lorna E
Verified Buyer
“The first pair of bottles I ordered didn’t arrive but there had been a Bank Holiday weekend and postal workers were on strike! I telephoned and was sent another couple which arrived in two days. Matthew was really helpful.”
Helpful Report
Posted 2 years ago
Nicola M
Verified Buyer
“Great service and lovely quality - would buy again thanks”
Helpful Report
Posted 2 years ago
Gillian A
Verified Buyer
“Wanted a replacement inner ceramic bead warmer. Requested the size which was just right. Ordered and received quickly. Item was just as required.”
Helpful Report
Posted 2 years ago
Zoe P
Verified Buyer
“Love love love my new fluff covered, long hot water bottle! Here's why ... My order arrived neatly packed and promptly. Having only ever bought cheap small ones before, I am so impressed with the quality and design of this product. It feels robust and the covering is so soft. The spout's shape helps when filling it up without splashing or missing the in let hole, keeps my hand steady in a way. Two kettle fulls and it stays hot ALL night. I no longer have to get up during the night to refill the 2 small ones I had before. It is so soothing and therapeutic for my constant back pain, any time of day or night. I half fill it and flop it over the back of my chair when sitting so I can lean back on it gently and carefully when I need some heat from neck down. At night I lay it the length of my spine, it doesn't move but easy enough to move to keep contact when changing positions. It stays hot for hours! My daughter said one morning that it's still hot enough to do the washing up. The only unavoidable downside I find is that it is a tad heavy when full. It is manageable though and I stay mindful when lifting and carrying it so all good. I am converted and see this as a great investment in my comfort. I highly recommend this product from The Hot Water Bottle Shop”
Helpful Report
Posted 2 years ago
The Hot Water Bottle Co. is rated 4.7 based on 723 reviews
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