Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,649 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 25th February 2025

Barthélémy ANTOINE

Ruedi Kühne, Sevelen, Switzerland

Swytch Bike 4 star review on 16th December 2024

Anonymous

Swytch Bike 5 star review on 7th November 2024

Anonymous

Swytch Bike 5 star review on 8th October 2024

Robert Child

Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

David

694

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Excellent product, as I have had mine for four years with no problems. However, the GO++ will not get you the 45-60 miles on a charge. The best I have ever gotten was 32 miles in the summer on a flat trail with no wind. This was an experiment as I was getting 25 miles on the hills. In the winter, the battery has less range. I like the product very much and have bought two. When buying the GO++ I suspected the 45-60 was an exaggeration, but did not realize how much of one it is. That said, when I went to buy my second one, I could have bought local in Seattle, but chose to stick with Swytch, even though the battery is not as advertised, so, yes, I like the company.”

Helpful Report

Posted 1 month ago

“Well my original order was missing the LED piece to turn it on and off. They were quick to respond and ship the part as soon as they were made aware. Then the piece didn't fit my road bike. My handlebars are wrapped and even without the tape the piece didn't fit it. This was disappointing but I resolved it with a zip tie (I hope). There was another piece included (a thumb throttle I believe it's called) that apparently isn't needed and doesn't fit my set up but it was frustrating to figure that out. I've only taken it out twice before cold weather hit but I did enjoy riding it those two times. Not sure how long the battery will last as I haven't ridden it long enough, first rides were only 6miles.”

Helpful Report

Posted 3 months ago

“Overall the kit is good,easy enough to fit and performs well. The only problem i have is that the cables are too long. Mainly the large cable from the battery. The whole thing just looks messy with cables all over and cable ties desperately trying to keep it looking organised.”

Helpful Report

Posted 4 months ago

“the bike wheel is good the trimmings are made of cheap plastic. the delivery time is a bad joke and customer services is non-existent. my advice is buy one second hand and have nothing to do with the Swytch company”

Helpful Report

Posted 5 months ago

“Overall I like the Swytch system. It is not that easy to install as the front axle is just marginally larger than some dropouts and the Go battery is huge and very heavy. I could not fit this in my wife's walkthrough bike. The Air that I have on my bike had to be swopped with the Go to enable a battery fitment on both bikes. It is however much more inexpensive than a new bike and lighter overall. And the operation is simple and effective and kicks out descent power. For shopping and commuting it is ideal and eases laden bikes full of groceries! An option to buy a standard rear dynohub would be a good idea since this could be built around any bike and the weight would be more evenly distributed. Delivery on both orders was delayed.”

Helpful Report

Posted 5 months ago

“I have rated as 3 stars. This is because I was not happy with the delivery being put back time and again after prepayment in full. I would have thought that prepayment should have ensured that the delivery times first promised would be kept. Communication was not the best with the Swytch bike reps slow to respond. The equipment was well packaged and arrived in a good state. The kit was relatively straightforward to install, I do have a good mechanical and electrical skill level but others may struggle. I havent tried out the bike other than up and down the road to test but it does seem to perform well and as expected. For some of the attachments, the provided tie wraps weren't large enough for my bike frame. Overall, a good product, priced about right but Swytch Bike MUST improve customer service after order and improve communication with the customer.”

Helpful Report

Posted 5 months ago

“I recently purchased a new battery pack. Delivery was 2 months late, given you pay upfront you can’t change your mind. Retrofitting the battery to the existing cable was very difficult. The connection is flimsy and could do with redesigning. Despite the above the performance is good.”

Helpful Report

Posted 5 months ago

“Delivery was 2 months behind schedule, but fair play to Swytch they refunded the delivery charge. Kit was well packed and installation went smoothly, but scanning QR codes for the manuals never worked, but found them online. Feel annoyed as purchased the lever accelerator but it works at 4mph walking speed only, so dont buy it in UK. Kit works well so far, haven't fully tested the range yet.”

Helpful Report

Posted 5 months ago

“I was totally enthusiastic with my first Swytch Kit (ECO) in 2021. It delivered good pedal assist on climbs ... and still does to this day! However, a strange thing happened twice in my case: after 6 months of use the electrical components in the handlebar mounting bracket suddenly failed to deliver power to the motor. The support from Swytch was fairly good, and after two months of troubleshooting they finally came around to replacing the bracket. Then it happened again about another 6 months later (Aug 2023)! Though out of production, they did provide me with another ECO handlebar bracket which is working still (Oct. 2024). In the meantime, I had ordered an AIR upgrade kit in 2022. When it finally arrived in June 2023, the boxed parts were just bobbling around loose in the larger shipment box and no documentation at all was sent - not even a packing slip. The ordered A-Frame bracket was also not included and Swytch and after 6 months of getting the runaround from various Swytch Support contacts, the offered to send me a sattle mount instead. I accepted and have this mounted in parallel with my ECO kit. AIR was/is a big disappointment when it comes to power delivery and compared to ECO actually was a downgrade in this regard. AIR is good enough on straightaways and moderate climbs, but it can't handle long or steep hills like ECO. I totally agree with the review from Larry Gross [https://www.reviews.io/company-review/store/www-swytchbike-com/23425189] regarding backward compatibility and long-term availability of parts (batteries and mounts), which is why I hesitate to buy another Swytch Kit. Plus, the price just for an upgrade to MAX has gotten outrageous: the last offer of 60% off of MAX sounds great, but you do the math and realize the normal price would 1000 Euros! YIKES!”

Helpful Report

Posted 5 months ago

“Never have a dealt with an organisation before. Response to support requests are extremely slow. However my Gen 2 kit is now extremely reliable since they replaced the handlebar mount”

Helpful Report

Posted 5 months ago

“I own two of the older eco battery type units. I have had them for several years and experienced several problems along the way. The first issue was malfunctioning of the motor controller while under the warranty. Swytch replaced two controllers for me. The other problem was the 20 18650 cells in the battery became unbalanced over time and caused performance problems. I ended up opening up the battery packs and wiring individual leads to each battery set in order to balance them. This has helped significantly. I think the original BMS that was shipped with them was insufficient. I had another problem with the brake sensor that caused the unit to fail to engage the motor which I remedied by unplugging the sensor and not using it. Also, the LED display on one of the batteries doesn’t show the battery level unless it’s actually connected to the handlebar bracket and module, which is a minor inconvenience. However, after I made these modifications the kits remain usable as I am now able to balance the battery cells manually with a custom charger that I built myself using a series of 10 lithium ion battery charge control boards. I’m the mechanical engineer so this was something I could handle, but I wouldn’t recommend the average user doing this. I do recommend that swytch uses a better BMS for their products, or provide a balance charger.”

Helpful Report

Posted 5 months ago

“It took months to receive my unit and I was unaware I needed an extended harness so I still haven’t been able to try it out.”

Helpful Report

Posted 5 months ago

“I didn't research how the battery would change things. Since it is mounted inside the frame, the bike will not fit on my Theule trunk bike rack. I can purchase a bike adapter bar to attach when transporting the bike, but that weight plus the extra weight of the battery and electric hub puts the bike at over 50 pounds. The bike carrier is rated for 35 pounds per bike. So now I have a nice pedal assist bike but no way to transport it with my Honda Civic.”

Helpful Report

Posted 5 months ago

“Was great once I got it, but it came 2 months later than promised.”

Helpful Report

Posted 5 months ago

“The Swytch switch went well. I’m enjoying the ride and enjoyed seeing my old bike come to life. There are more cables than I expected. The battery state is difficult to know but with time I hope I get used to the LED indicators.”

Helpful Report

Posted 6 months ago

“Product (throttle) was fine. Plugged in to test before fitting and then found I couldnt undo the connector. Asked for help via Swytch and am still waiting (12 days later) for a response. Had to demount the battery armature to get throttle over handle bar end (cable quite short). all fixed now and a great product. Support more patchy.”

Helpful Report

Posted 7 months ago

“It took far longer to arrive than I had expected. However, now it is installed, it is working well. However I had a problem installing the kit as the wheel wouldn't fit the forks on my bike. A very helpful cycle shop filed out the slot in the forks to enable the wheel to fit. I e mailed Swytch for advice and never received a reply which was disappointing.”

Helpful Report

Posted 7 months ago

“If the transmitter on the pedal is not in the perfect spot it makes things a lot more difficult. Also my front wheel rattles at times but I’m not sure what is causing it. Lastly I think it may be the speed regulator, but in the middle of riding (and I don’t go very fast) all of a sudden pedalling becomes very difficult and the after 30sec or so it is fine again. With all this said, the journey too and from work has become quicker and easier and in general I am happy with the purchase.”

Helpful Report

Posted 7 months ago

“Works great after setting it up. Was difficult to get the sensor in place as my bike had too thick of a beam to place it on. After a lot of testing and adjustments it works and has worked since. I wish I had bought the upgraded battery, but other than that it is a good product!”

Helpful Report

Posted 7 months ago

“We have two Swytch kits on bikes already and thoroughly enjoy them . When things go wrong some of the customer service agents are utterly useless but luckily others are excellent. The delivery time has never been respected and both arrived over a month late. The third Swytch kit arrived over 2 weeks ago without it's battery and we are still waiting - customer services said it would be sent out asap , I just hope that doesn't mean months. As tothe functioning of the kit the recurrent problem is the pedal sensor getting knocked when the bikes are stored against each other or on a car bike rack, 1mm makes the difference between go and no !”

Helpful Report

Posted 7 months ago

Swytch Bike is rated 4.1 based on 1,649 reviews