Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,649 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 25th February 2025

Barthélémy ANTOINE

Ruedi Kühne, Sevelen, Switzerland

Swytch Bike 4 star review on 16th December 2024

Anonymous

Swytch Bike 5 star review on 7th November 2024

Anonymous

Swytch Bike 5 star review on 8th October 2024

Robert Child

Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

David

694

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Respect promotion... I don't receive the display. Make a print screem to be sure to have promotion...”

Helpful Report

Posted 4 months ago

“I purchased the first generation Swytch wheel for my wife. I would give you a five star review for the product that was delivered, the ease of installation and performance. But..... my wife underwent medical treatment which prohibited her from using the bike for a year. When we tried to charge the battery after that year, it would no longer charge. I contacted Swytch about this matter. They were courteous but basically said, all batteries fail. For the time the battery was used together with the time the battery sat, I am just not sure the performance of the dead battery is up to the performance of Swytch. A bit disappointing.”

Helpful Report

Posted 5 months ago

“I have had problems with intermittent power ever since getting the kit . athe pedal sensor is flimsy and I ended up fixing everything rigidly with epoxy putty. This has still not fixed the problem and I suspect the battery is faulty.”

Helpful Report

Posted 5 months ago

“When I pre-ordered it was said that the top speed would be 20mph it even has the sticker labeld that it should reach 20mph, but it only goes around 13mph, not at all what I expected, if I'd known that, I would had never made the purchase.”

Helpful Report

Posted 5 months ago

“After a few weeks, I've been able to fully test the battery (Max). According to the company's website, the Max battery is supposed to have a 15-20 mile (24-32 km) range. It does NOT perform to these specifications. Don't understand this at all because surely they must have made countless performance tests. I tested it a few times going to work and back (round trip: 7 km). After the second trip (so a total of roughly 15 km or 9.3 mi), the battery started to flounder, going in and out of power. And I did not even have the maximum level of assist at 5; it was at 3 for both trips. The coordination between the battery's indicator and the handlebar's LED display was also not on (the former fluctuating between 2 and 3 lights and the LED display indicating 1). Okay, yes, we can charge the battery more often to avoid all this. But their marketing info should be pretty near the mark, and our experience/tests do not confirm this at all. VERY disappointing (not least given the extra cost of the Max battery).”

Helpful Report

Posted 5 months ago

“Slow customer service and after sales service. My wheel axle was too large. No exchange was offered only suggestion to file down the axle to fit. Why can I not exchange the wheel for one that fits. Had the kit for over 2 weeks and can't use it.”

Helpful Report

Posted 6 months ago

“I have bee able to draw some joy from having these kits. But will you I've had many problems mainly setting up the sensors on Bromptons. One of the first kits the wheel broke down but shortly after the warranty expired so I ended up having to by from you a new one which took months to arrive, the new one I received was too wide and ended up breaking my titanium fork on my Brompton, overall a disaster quite unfair for someone that actually purchased already two sets of kits one for my wife and me. I would never recommend the kit to someone like me, those who can hack it and make adaptations to it to make them work decently can be well off with it. After riding an ARCC Brompton recently in Cambridge and talking to their staff I now know what a truly well set up e bike conversion company should look like and how well designed their products should be expected to be, and clearly I'm not talking about Swytch.”

Helpful Report

Posted 7 months ago

“Silly me, but the new battery is not fitting in any way on a ladies bike... so in fact I can not install it. In fact, the large and quite fragile plug is hindering.”

Helpful Report

Posted 7 months ago

“This was quite an expensive upgrade so I was really puzzled that you sent a replacement motor and wheel for the one I already have - I only expected a battery upgrade and would have preferred the price to be lower and my existing motor to be reused. I was told that the new battery would be interchangeable with the old - it is not - or, at least, changeover is just about possible but far too fiddly. I was disappointed that the wiring and configuration of the GoPlus was completely changed - this is not an upgrade it is a replacement technology far from what I expected. I haven't had the opportunity to test the range fully yet but the intermediate trips I have had since fitting (9km) appear to have run the battery down by more than half when the range ought to be 40-60km. The battery fitting is clunky and there is no ability to lock it to the frame. This heavier battery, incompatible with the lighter original, is far too heavy to lug about when I park my bike at the station for a business meeting. I have added a brake cable to the casing to overcome this but it should be intrinsic to the design. I made this observation about the fork mounted battery as well, so my earlier response has not been picked up. Fitting the whole shebang required considerable skill and lots of cable ties. The installation guide was cursory with insufficient detail - I had to refit the tyre so it faced the correct way when I realised that the plastic axle nut covers were handed. It took me a while to work out that the pedal sensor was a complete replacement for the earlier sensor set up. So you do get a low mark for many avoidable reasons.”

Helpful Report

Posted 7 months ago

“The overall kit is great, although as an amateur buying for my husband getting the specifications right was a bit of a faff. The delays in shipping was galling, as there was zero communication from the company. When I enquired they provided no information beyond the limited amount already on the website. The price is so variable that it seems to be a bit pointless to discuss. Just after I ordered the price decreased, which I queried as it seemed unfair to sell something with such a long lead time and then offer further reductions. Overall the product seems fine, and I haven't tried to return anything yet.”

Helpful Report

Posted 7 months ago

“Paid a premium for early delivery, no pedal sensor contained within or cable ties. Had to file the axle down to fit, no mention of that in the promotional video where it only takes 7 mins to fit. I expected better of this company and have been left with a sense of disappointment.”

Helpful Report

Posted 10 months ago

“The installation went ok, but the drive cuts out intermittently. I raised support claims on the Swytch website several times, but no-one got back to me. It sort of works some of the time, but it is clunky. I have given up on this now, and will get a proper electric bike instead.”

Helpful Report

Posted 10 months ago

“Hi, yeah kit arrived ok, and fitting the kit wasn’t too bad. But riding the bike with the weight of the battery on the handlebars is unstable. The roads aren’t great and letting go of the grips to indicate left or right is wobbly and can be dangerous. On refection the battery needs to be mounted in the frame or over the rear wheel. It’s a shame but tend to ride my bike without the battery fitted. Regards Mr D Parker.”

Helpful Report

Posted 11 months ago

“It was easy to install and worked well for a few months, but the battery performance dropped rapidly. Now I find Swytch has discontinued the battery I have (a gen 2) and expect me to buy a complete new battery kit and mounting bracket. Disappointing and poor sustainability, not being able to refurbish a battery pack.”

Helpful Report

Posted 11 months ago

“Battery on one bike now not working - intermittently working on the other bike”

Helpful Report

Posted 11 months ago

“Il a fallut plus de 4 mois (de octobre à février) pour recevoir ma commande. De plus Swytch ne m'a pas du tout informé correctement.”

Helpful Report

Posted 11 months ago

“Sorry to say we’ve almost given up on both our switch bikes. We can’t rely on them despite you suppling 2 new handlebar units. I might sometimes use mine for very short trips (< 5k) around town so if/when it plays up I’ve not too far to get home. It can make a horrible crunching noise and stop driving, stutter or even power up when not peddling! No these troubles are intermittent so no idea when it might happen.shame cos when it works it’s ok… but”

Helpful Report

Posted 11 months ago

“My battery pack failed out of warranty. humph! Great whilst it worked”

Helpful Report

Posted 1 year ago

“Multiple connections (12 contacts) into the battery pack are a critical weak point. A bad contact can and does kill the controller. keeping the contacts spotless is the only way to keep it reliable. I completely redesigned my Switch kit by mounting the controller permanently on the bike, and connecting just the DC feed through new plugs from the battery pack. This fixed everything and I've since cycled thousands of miles without issue. It might be Switch now have it sorted, but my fix was 100% solid.”

Helpful Report

Posted 1 year ago

“Lack of customer service regarding my battery”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,649 reviews