Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,649 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Swytch Bike made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swytch Bike 4 star review on 25th February 2025

Barthélémy ANTOINE

Ruedi Kühne, Sevelen, Switzerland

Swytch Bike 4 star review on 16th December 2024

Anonymous

Swytch Bike 5 star review on 7th November 2024

Anonymous

Swytch Bike 5 star review on 8th October 2024

Robert Child

Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

David

694

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an original Switch bike conversion kit, and everything is good, but I wanted to upgrade to a newer type battery, so I started an order in November of 2024, put in my credit card, but then changed my mind and never completed the order. My card was charged, and I told them to cancel the order on November 22 of 2024. I was told to cancel on the order page, but that option wasn't there. I sent them a screenshot showing this, but they kept saying the same thing. Finally, on January 6, 2025 I was told that I was getting a refund in 7-10 days. On January 22 I contacted them to ask why I didn't receive my refund yet, and they informed me that the order that I never completed, was on it's way, and I would have to refuse the order or send it back in 14 days to get the refund. There is no tracking number for the order, no phone for Switch bike, and emails accomplished nothing, eventually circling around and saying the same thing they started saying. So it is a great product, just be sure it's what you want before you order! I think it may take a year and a lot of work and frustration to actually get my money back”

Helpful Report

Posted 2 months ago

“Good product, relatively easy to assemble and seems to work well. The manual did not download on Safari but only on Chrome which might be worth mentioning initially.”

Helpful Report

Posted 2 months ago

“I would like to say its great but haven't currently been able to use it....ordered 26" wheel, received a 590 one which didn't know was a thing, went through a few tyres until worked out its actually 26" 1/3 (not a prolific cyclist and work in inches)...which isn't 26" its bigger....quite obviously. Received much later than intended considering was given 4 months to deliver it don't think that's particularly great either but did expect it to finally do as intended. Went to support who have basically called me a liar and selected 590 tyre not 26" when actually i did select 26" but possibly labelled as 590 which wouldn't have paid any attention to if was as looked at 26" and 590 is NOT 26" its bigger!! that in my book is a falsely labelled issue easily missed when looking for a known quantity in inchs. no "oh sorry we can sort that for you", its you did it wrong and want to charge you extra for sorting it.... Utterly Atrocious customer Service!!”

Helpful Report

Posted 4 months ago

“My big complaint with Swytchbike is the lack of backwards compatability. In short, you buy a Swytchbike today, but 3 years from now, you can't get parts or even worse, their entire model format has changed. For example, the original batteries from Swytchbike, sold several years ago, are no longer supported. So what am I supposed to do with them? I can't buy an extra battery - they're no longer making them. In fact, the only course of action is to replace the entire power module (battery and battery mount on the handlebar). This is not very consumer friendly. I don't expect my e-bike to be outdated within a year or two by its own manufacturer. But mine was. The hardware Swytchbike makes is unique to Swytchbike. When it's outdated, it becomes trash. Very disappointing.”

Helpful Report

Posted 5 months ago

“Have had issues since I purchased the product and its been impossible to get a hold of someone and get an actual resolution. They claim they will send the product replacement in the mail and months later it never comes.”

Helpful Report

Posted 5 months ago

“Ik heb een kit besteld in april met leverdatum eind augustus. Jammer genoeg schuift de datum steeds op en krijg ik geen degelijk antwoord van de klantendienst. De levering is al 3x uitgesteld. Ik krijg geen antwoord op de vraag voor een refund. De antwoorden van de klantendienst lijken eerder AI gegenereerd, zonder concrete info.”

Helpful Report

Posted 5 months ago

“I Have bought and fitted two kits 1st was a early incarnation on my wifes bike no issues 2nd was the newer version on my hybrid bike. Constant problems from delivery nearly a year late, hub motor issue after 1.5 years which I had to fund the replacement as it was out of warranty, latest issue is the handle bar mounted control panel has stopped working. Customer service/ after sales care is non existent don't hold your breath waiting for a reply from 'support' how they can call it support with a straight face is beyond me. In short if you are thinking of buying DO NOT. I put the above review on Trust pilot and Swytch quickly responded saying they would contact privately. Swytch did contact me privately asking for a video of the installed kit then NOTHING in terms of response (NO SUPRISE) I have chased four times via email ( the only way to contact, Swytch do not allow phone calls) and no response at all. So they may commented publicly that they are helping me, do not be fooled, they are not. As I said below if you are thinking of buying a Swytch kit whatever you do please DO NOT.”

Helpful Report

Posted 5 months ago

“The Distance between Pedal Arm and Frame was less than 1mm. In this case the Stability of the Magnetic Disk Regular is not verry good. I grindet one pair easy fit to a bigger diameter and obtained a Save and Secure Setting on the Base of the Arm. Now the zwo Switch Sets we have installed, perform well bejond our Expectations. Thank you and all the best. Leopold Schoeller”

Helpful Report

Posted 5 months ago

“Bought a swytch kit as a recommendation from a friend. Initially I thought it was a great purchase but now I'm really regretting buying this. I used the bike a handful of times and always kept in dry storage. I went to use the bike and it came up with error code 30. I logged the problem over 1 month ago and still the problem persists... Their customer service is abysmal. I have emailed so many times and believed I was being ignored by the company for them to respond and say that every time you send a follow up email, you are placed at the back of the queue! That is an insane way to deal with customers. Also cannot contact them by phone so email is the only channel. They have sent me a new LCD screen which did not solve the problem. They responded by telling me the usual stuff they tell you initially when you first log the problem (unplug, plug in blah blah), it's like they don't read the email chains on issues etc. kit is basically brand new and still under warranty so why is it taking so long to get a fix. Currently awaiting an email back from them but every response is taking 3 to 4 days so it's a very slow process. I'll update as this progresses but as it stands, I would steer clear purely based on the aftercare.”

Helpful Report

Posted 5 months ago

“Takes forever to get help from CS”

Helpful Report

Posted 5 months ago

“Ordered my Swytch Go in early July, with an estimated delivery date in August. I heard nothing in August, so wrote to them. I received an estimated delivery date for September. Heard nothing till this morning, when I get an estimated delivery date for mid October. Not sure if they mean it's arriving in the UK on this date, in which case there's a further delay with customs and distribution etc. I just get a stock reply whenever I write to Swytch. They've had my money for nerly 3 months now. I'm beginning to wonder if they're just scamming money”

Helpful Report

Posted 6 months ago

“Maybe, I'm unlucky, but asked to provide a review of my recent order - which hasn't arrived. Asked for tracking - nothing from customer services after 4 days. The original kit is great and although I had some issues it seemed to be that customer services were on it. No issues with kit, but be careful on ordering if you need it in the same year. Hate leaving bad reviews, but don't ask for reviews when it hasn't arrived.”

Helpful Report

Posted 6 months ago

“Sorry to say I had a bad experience with delivery, it took 12 months for battery to arrive eventually otherwise everything else was ok, I would be a bit ify about ordering again this is the second time I have had this problem with swytch bike company”

Helpful Report

Posted 6 months ago

“Appalling customer service. Doesn't fit my bike even though I was told it would do. No response at all to my repeated queries. Luckily I bought it using my credit card as this is the only way I can get my money back. Stay away!”

Helpful Report

Posted 6 months ago

“My kit for Brompton doesn’t work - you give me this and that advice and then to buy a new sensor - I did - it still doesn’t work - I’ve hardly used it”

Helpful Report

Posted 6 months ago

“We first order the kit for a folding bike in 2022. We are soooooo disappointed in this kit. It took almost two years after our order to get all the correct parts. Now, the bike does not really seem like its battery powered at all. It seems like it is the changes almost too heavy. This was $650 down the drain!”

Helpful Report

Posted 6 months ago

“Battery still not arrived. Promisedfor August.”

Helpful Report

Posted 6 months ago

“If you live in Ireland this is a tortuous process. Despite the long order time which was then delayed my kit is still residing with UPS stuck in Customs for the last month. Unable to offer more than that at the moment”

Helpful Report

Posted 7 months ago

“I love love ,love my swytch kit! I can make it up any hill without stopping. It’s like riding a tandem with a strong willing rider in back. The install was not straightforward. I needed to modify two washers so that the front wheel didn’t hit the fork. Plugging in involves getting down on my knees with the battery in the best position.”

Helpful Report

Posted 7 months ago

“I cannot recommend this product (Brompton kit). Too much drag on the hub wheel means that the bike turns into dead weight as soon as the battery is empty. I've gone back to the regular wheel and the kit is gathering dust.”

Helpful Report

Posted 7 months ago

Swytch Bike is rated 4.1 based on 1,649 reviews