Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really enjoyed riding my bike in ways I couldn't before converting it to pedal-assist with a Swytch kit. Climbing enormous hills with ease is truly an incredible experience. That said, the wait was long and I had it only a short time before selling it because I can't take it with me (moving from Hawaii to Europe, and the lithium ion battery pack is very expensive to transport legally). I'll look forward to buying another kit one day.”

Helpful Report

Posted 5 months ago

“Hello I am quite happy with the two kits installed on two Merida Inner City folding bikes. Installation was easy and performance as expected. I think the weakest point is the pedal sensor, which needs to be checked regularly and I expect will need replacement some time in the future. I am still very suprised that you are not able to deliver to Norway. My delivery was possible due to logistic accident and as soon as you realize that goods can be transported from UK to Norway by other means than by plane, you can serve 5 mill people with your products. People ask me where to buy and I have to tell it is not possible from Norway.”

Helpful Report

Posted 5 months ago

“Not too difficult to make the conversion ... although the supplied instructions didn't describe the exact equipment supplied and I had to contact Swytch get a link to some ?hidden YouTube videos to show how I should fix one part. Also, the pedal sensor didn't really fit my bike and quickly broke, but Swytch provided an alternative at no cost and it's now all good.”

Helpful Report

Posted 5 months ago

“I am very happy with my Swytch GO+ kit. Delivered on time and fairly straightforward to fit. Not too heavy so the bike is easily rideable with or without power. Motor is surprisingly powerful and the boost feels great, even at a low setting. Minor criticisms are the pedal sensor which is fiddly to set up and needs adjustment at times. Also there's too much cable for my bike set up. Some options for shorter cabling / customisation would be welcome. Otherwise I'm very happy and impressed.”

Helpful Report

Posted 5 months ago

“Customer service could be better: queries were eventually resolved but the response time was slow, and there is no phone number so the only method of contact is online via the website. After paying for my order, I had to wait several months for delivery, and the order tracking information on the website is ambiguous to say the least. Payment should not be taken until orders are ready for dispatch.”

Helpful Report

Posted 5 months ago

“PURTROPPO NON FUNZIONA COME DOVREBBE. NON RIESCO A COMPRENDERE IL MOTIVO PER CUI EROGA ENERGIA A TRATTI. A VOLTE VA A VOLTE NO. IN MODO PARTICOLARE, NON FUNZIONA, QUANDO LA TEMPERATURA AMBIENTE SUPERA ALL'INCIRCA I 25 GRADI CENTIGRADI. SE MI POTETE AIUTARE VI SAREI GRATO.”

Helpful Report

Posted 5 months ago

“From a user point of view, my Swytch conversion went far beyond my expectations - technically brilliant! (except for a cantankerous control unit which, give full credit, the Customer Support service has been most helpful with.) So why not give 5 stars? Simple. I just cannot forget Swytch's abominable, customer unfriendly marketing system, which if the company is to survive competition, must change! It may have been fine to leverage "other peoples' money" as a startup with little comparable competition and a brilliant product technically. But now, when technically viable (and cheaper) competition with a customer friendly sales interface has arrived, to expect customers to remain "loyal" to Swytch, to make a heavy financial commitment without even being told the final price of the product, and then to repeatedly place them under pressure to sign up (or lose undefined benefits) is just plain misplaced market optimism. When I (reluctantly) signed up without knowing the details, I ONLY did it because (then) I wanted the technology and there was no obvious viable alternative, so I did it, but not without resentment. I would NOT do it now. Guys, you need a new marketing plan, otherwise undoubtedly in the long term you will not survive. (My authority for such a statement? I am a retired business and management consultant with 23 years successful experience advising industry.)”

Helpful Report

Posted 6 months ago

“Started using the bike more often during the summer months.”

Helpful Report

Posted 6 months ago

“The swytch kit is excellent for me being over 70 years of age,but I did find the steering heavier as the controller and battery are fixed to the handlebars. I am a retired engineer so I fabricated a bracket and fixed it to the head tube which I find much more comfortable. I have recommended the swytch conversion to many friends as it has given me freedom to ride more often.”

Helpful Report

Posted 6 months ago

“Everything Poor knowledge from your customer support The kit was for a Brompton but nothing would fit and had to cobble it together myself. The battery then ceased to work and I was told that it regularly needs charging(why not put this on the case if it is critical?!) and was then told it was out of warranty, and I would need the.new style at £250, and it was likely to expect to replace them every 3 years!! The 1 star is for not bursting into flames, but for me, your product is poorly thought out with poor support, and it is unlikely I will purchase fain from you in the future.”

Helpful Report

Posted 6 months ago

“The relief of knowing that you have an option when approaching a steep hill.”

Helpful Report

Posted 6 months ago

“I am using a Swytch AIR kit on my Brompton. The riding experience is great, but fitting the kit is more difficult than Swytch lead you to believe. The pedal sensor is the most tricky and makeshift part of the kit. Just this part took me 1½ hours to fit. They send you pedal crank components for different bikes and I first had to work out which ones to use. The paper and online manuals have contradictory information about where to install the sensor. I eventually realised I had to take a deep breath and cut its bracket off with a hacksaw (this advice at least comes with reassurance that it "won't invalidate the guarantee") and use two provided sticky pads instead. The cable ties provided are not long enough for this component and it took me a while to realise I could join two together 🙄. The instructions show two cable ties side by side but there isn't room and I made do with one. Its connector cable is near the rear folding bracket of the bike and I worry it's going to get snagged or crushed when folding or unfolding it. Then the battery bracket comes with numerous different spacers for different diameter handlebars and working out which ones to use while preventing them from falling out before fitting is tricky. I fixed it on the back of the handlebars which allows normal folding of the Brompton but leaves the bracket a bit vulnerable on the outside when folded. You can attach it to the front and use the provided longer 'Bro Peg'. The battery bracket is then on the inside but the fold is less compact. I got a bike shop to put a new inner tube and tyre on the wheel. The forks on my bike were only just wide enough to fit it and I had to discard some washers. Finally, finding the best routing for the various cables took some trial & error and again the instructions were ambiguous. The result, though, is brilliant. Two or three turns of the pedals starts the motor. It is on or off (no gradation) but very smooth, and stops instantly when you stop pedalling. I strongly recommend the optional extra £30 LED controller which allows me to set power levels 0-5 and the maximum speed at which the motor cuts out, once I worked out how to use it. I started with Power 3 and 26 kph (16mph) but the battery ran down quite quickly. I now find Power 1 and 21 kph (13mph) just as good for my mostly flat journeys (although it also goes up gentle hills well) and the battery lasts longer. The battery level displays on the controller and the battery itself give contradictory information about the remaining charge - the controller is more reliable as the motor stops working when the controller shows no charge but 2 out of 5 lights are still on on the battery. The controller acts as a speedometer (kph or mph) in use if you select the correct wheel diameter in the settings. With the power off, the bike runs exactly as before, although the front wheel doesn't seem to rotate as freely (they reassure you about this). You can also pedal harder to exceed your set maximum speed without motor assistance. The battery charges in a couple of hours maximum. It was well worth the hassle of installing the kit and riding my bike is a lot more fun!”

Helpful Report

Posted 6 months ago

“Would not recommend on the basis that the battery does not go the distance. Extreamly minimal distance and the battery needs charging. Due to the weight of the motor wheel riding takes noticabley more effort totally putting off riding any real distance in fear of having a long and hard ride home.”

Helpful Report

Posted 6 months ago

“Pedal sensor not the best feature & fiddly to set up. The Brompton sensor didn't fit our old Bromptons. Customer support is good though, & once set up, performance is brilliant.”

Helpful Report

Posted 6 months ago

“Renewed interest in biking! Pre- Ordered a GEN 2 kit several years ago with the understanding delivery would take about 10 months. Patience is key. Installation was easy and results were better than expected. Now I ride a lot with average trip being 40km. Use PAS sparingly (0 on flats, 1-5 for slopes/hills) and have never ran out of power. Did have judder issues that were resolved after changing handlebar bracket, battery bag, controller over 3 seperate interactions. Customer service was prompt and accomplished via on-line interactions (no phone calls). Will probable upgrade to GO kit once Gen 2 battery pack depletes”

Helpful Report

Posted 6 months ago

“It was a long wait for the box of parts to arrive to convert my Brompton. The instructions were good, but the pedal attachment was wrong. Customer service were prompt in sending a different part, and I still had to make my own modifications to make it fit the pedal arm. The battery fits on the back of the handlebar on the Brompton, and so my knees are always hitting the battery. Also, the battery bracket takes up the whole space on the handlebar, leaving no room for the controller, nor for my front lights. So I bought a handlebar extender that fits above the battery bracket for the controller and front lights. Having battled to make it all fit, and it works, it is a joy to ride, and I am using the bike more. Sometimes I feel a "fitness fraud" cycling along effortlessly alongside cyclists putting in effort going up hills. But it has all been worth it in the end.”

Helpful Report

Posted 6 months ago

“My kit arrived well before it's estimated delivery date, and was very well packaged. The installation went pretty well..I was not willing/prepared to cut the hinge off the sensor, so took my bike in to the shop for that last piece. They were able to attach as sent with a less-than 3mm gap, and it's all working great. Made my bike commute a joy with evening heavy panniers on an up-hill ride. My only wish..well 2 wishes. I would like to be able to go from a level 3 assist back down to 1, without clicking up to 5 first. And the battery doesn't turn off on the bike, so you have to remove the battery to keep it from drawing down while it waits for your next ride. Even with the minor challenges of adjusting the install, I'm very happy. I love my 20+ yr old bike, and the assist makes my evening commute a breeze.”

Helpful Report

Posted 6 months ago

“Overall the kit is brilliant. Only a few things which could be bettered in my opinion. 1) The difference between the battery indicator on the battery itself and the battery indicator on the LED Display are always showing different levels. From what I can gauge, the display battery is adaptive and shows the "real" remaining battery dependent on what assist level you use. 2) The LED Display. The display itself is useful and easy to use, however the display did not fit my handlebars (standard sized drop bars). The plastic is also very thin causing mine to snap (currently have my display taped to the bars to use the kit properly) Would also be great if in future kits, you could link the display to Garmin products to get the true Ebike experience.”

Helpful Report

Posted 6 months ago

“Battery doesn't last. Colour of the rim is not all black, so now my bike has two different colours rims.”

Helpful Report

Posted 6 months ago

“Mostly all is really good with my bike. I have the old style battery and it’s very heavy on the handle bars. I would love to swap but it’s far too expensive.”

Helpful Report

Posted 6 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews