Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Very pleased with whole package, easy to install for absolutely anyone . Instruction manual covers everything completely.First ride out was as expected. Excellent kit and would be happy to recommend to all.”

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Posted 3 months ago

“The price was very good, and the performance is just what I needed to help with aging knees. Sales support is very responsive, prompt and correct. Engineering support is nonexistent.”

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Posted 3 months ago

“Reasonably easy to install. Quiet and good riding performance. Battery range is far less than advertised. I got the air max and it runs out before I complete a nine mile trip on reasonably flat terrain and medium assistance levels. Swytch have yet to respond to the form I filled in for the warranty in a couple of weeks which is surprisingly slow. Happy overall, disappointing range but nice small form factor.”

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Posted 3 months ago

“Easy installation, motor works perfect and quiet. The only thing that is not perfect is the cable. Two out of three plugs are not used and are a bit annoying.”

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Posted 3 months ago

“Excellent customer service. No quibbles regarding returns & refunds.”

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Posted 3 months ago

“Does the job of helping me up the hills and was faily staight forward to fit, so I'm really happy with it, the only reason Ive given it 4 stars and not a 5 is the little peddle assist sensor didn't feel secure enough with the sticky pad only so I have zip tied it on for double measure but I do have to wiggle it back in position every now and then”

Helpful Report

Posted 3 months ago

“Hello, Nice product. It's easy to install except for PAS thing, which is a bit more difficult and need more attention. Instructions are easy to follow. Riding is excellent, I found the system very reactive. 250w and 40nm motor is more than sufficient for my need and my location, I'm usually limiting the power at the level 1 except for the steppiest slope we have. I'm statifsfied with my buying.”

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Posted 3 months ago

“Love it! Fairly easy to install and soooo smooth”

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Posted 3 months ago

“Sweet!!!!!”

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Posted 3 months ago

“Excellent service. Easy to order and prompt delivery.”

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Posted 3 months ago

“I’ve not put it together yet, but was a bit disappointed that everything was made in China was really hoping produce parts made locally.!”

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Posted 3 months ago

“Bought extra battery. Went well , but took a while for delivery.”

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Posted 3 months ago

“Products are very good. Postage is very high.”

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Posted 3 months ago

“Way speedy service once you had phantom where on the website to look. But disappointed over 50% of so called stock was not available or out of stock.”

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Posted 3 months ago

“After a couple of weeks of riding I'm pretty happy with the product as a whole but I think the user experience could do with some work and would really recommend the seat mount or bottle cage mount solution for the AIR kit as the handlebar mounting makes bikes a bit clumsy to handle and if you have narrow bars it gets in the way of brake cables, lights and bells etc. Ordering was pretty straightforward and my kit was actually delivered about 6 weeks earlier than I expected having not paid for the fast delivery option. I'm competent with bike maintenance so wasn't too worried about setup but I hit the problem of the axle width being incorrect so do make sure you measure this carefully before ordering! I followed Swytch's advice that "Most fork dropouts are designed for 10mm axles" but this wasn't the case for me. It'd be great if a compatibility list could be compiled for common bike models and brands and/or a live chat to help with this part of the process. When I tried to get in touch with Swytch it took a few days to reply and before they did I ended up swapping the forks on my bike and using the original wheel I ordered. This leads on to my main complaint with Swytch - the customer service which I would describe it as mediocre/average. Swytch spend so much money on advertising which is very slick and polished. Please, please spend some more money on customer service so there are quick response options for customers who need them. I had some urgent issues regarding delivery addresses (due to a home move) which I did not get help with in time and left quite a stressful situation trying to ensure orders were delivered to the right place. During my interactions, the response time ranged from around 2 - 8 days. Overall, after my short time using it, I think the Swytch bike kit was right for me and certainly more cost-effective than a brand-new e-bike but make sure you do your research. Also, if you're going to self-assemble then watch some of the install videos ahead of your order so you know how the installation process works and also what options there are (e.g. saddle mount vs bar mount).”

Helpful Report

Posted 3 months ago

“Product arrived with all parts accounted for on a sooner than expected delivery date. Pedal sensor most fiddly part to fit, but still reasonably easy. Adds 4kg with Max battery. Mounting the battery on the handlebars has affected the steering significantly, but it's the simplest place to route all cables. It becomes quite expensive if you choose the seat post option because of the extra cabling required. Have already ordered the brake sensors as my rim brakes are not so effective as other hydraulic ones which is noticeable with more momentum now. Design is good. I recommend. I couldn't get it on the cycle scheme though. Feels like the wind is always behind you or akin to having a child on a tag-along assist. Be careful using any additional speedo. Even level 1 seems to assist beyond the UK legal 15.5 mph where it should be cutting out to human power only.”

Helpful Report

Posted 3 months ago

“I'm torn! 4 or 5? Good: Have had kit for a few weeks now (Go+) and it's great in my hilly area. Former tough rides are now easy. Still a workout if you want though. Also I found customer service responsive and helpful. Not so good: Delivery time. Did not meet what they said when I paid a premium for quicker delivery. They did deal with that premium satisfactorily though when they couldn't meet the time. **Still waiting for the quick release part for the battery Fitting was OK for a non-tech guy but 2 things: - make sure you've got a Torx wrench if you need to get a disc brake disc off. Alan wrench won't work. - fitting the PAS was hard. The directions didn't seem right ie the 4mm mentioned for pedal/frame distance and spacers appeared off. Maybe my frame is wider but I couldn't get enough space between the 2 contact points. Had to remove spacers entirely. Overall I'm happy now that it's on.”

Helpful Report

Posted 3 months ago

“Only been riding the Swytch for a couple of weeks. Overall, quite good; some drag when you release the pedals. Haven't had time yet to test the full capacity of the Max battery. I do think, however, the throttle should be a standard offering and not an add-on. For set-up of the wheel and mounts, which was rather straight forward, longer plastic fasteners should be given since the thicknesses of bike frames do vary. Also, I think for the plugs that aren't being used off the battery mount (e.g. for brake sensors, etc.), some caps should be provided to protect those connections from the elements.”

Helpful Report

Posted 3 months ago

“I have recently started using a Go+, transitioning from a "legacy" power pack, which has pretty much died. I really like the Go+, but I didn't like waiting for it - delivered 3 months later than originally estimated. It's a big upgrade over the "legacy" unit. the connection is simpler to maintain, and I think the power pack provides a little more "oomph" to my front wheel motor.”

Helpful Report

Posted 3 months ago

“Easy to install. Battery life as expected. Delivered as promised. Big negative: the throttle does not perform as advertised. Don't add it to your order. It only accelerates to a speed less than walking speed (around 4kmh) and does nothing beyond that.”

Helpful Report

Posted 3 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews