Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Functionally my Swytch is as expected, and a game changer that has got me back on my cycle after some health problems. I haven't yet evaluated the range capability fully, or the difference made by altering the power settings. My concerns are that the Go battery is vulnerable if left on the bike and heavy to carry if taken off. A secure attachment would be a big improvement. I have not found a tidy way to finish the wiring and dislike the redundant terminals, and everybody's problem with Swytch is the ridiculously long waiting time after making payment in full, extended for mine by at least a month. Communication about delivery was intermittent and vague. Did dispatch mean from somewhere in China or somewhere in the UK.”

Helpful Report

Posted 5 months ago

“I purchased the GO+ system for my Marin Hawk Hill MTB (26" Wheel) last September for a June delivery to maximise the savings being offered. Ordering was pretty easy and the 1 question I had was quickly answered by the sales team. Overall the communications were good throughout the delivery process, only falling over slightly at the last moment when the delivery date was pushed back to July at the last moment, with no real explanation. On delivery the installation was fairly straightforward and being a bike mechanic I had all the necessary tools and experience of get rounds to make things work. I did experience a few issues: Problem 1... I'd purchased the thumb trigger power assist but I simply couldn't fit it around the Shimano brake and Gear Change levers to make it user friendly and decided finally to throw it away. Problem 2... The magnetic sensor disc central multipurpose fitting system really didn't fit the exposed bottom bracket (BB) of my Marin and ended up buckling/breaking in the central area; making it uneven and unstable. I solved this by purchasing a large ID-OD washer that fitted snugly on the BB and glued the Sensor disc to it and slid it on. Problem 3... I ended up with lots of surplus cable. I've temporarily tie wrapped it all to the frame, but it isn't pretty. Problem 4... I was left with 1 exposed terminal, which would otherwise go to a brake lever sensor, which I am concerned could cause issues in the wet. I sent a request for information/help weeks ago but haven't heard back. Surely there should be a blanking cap? I must say that I am disappointed by the lack of response, which was made amusing by the fact that I ten received a post communications feedback request! Having now fitted the kit and given it a test ride today (14 miles in 50 minutes on hilly terrain and off-road) I am very happy with the boost that it has given me. I have a long-term knee issue which isn't going away, so the benefit for me is that having this kit fitted is enabling me to get back out there on the hills and take on the challenges that I was used to doing before. I love cycling both on the roadbikes and MTBs and am excited about being empowered once more to get out there regularly. I am seriously considering buying another Swytch Kit for one of my road bikes as a result of my recent experience. What would I change? 1. I wouldn't accept being limited to wheel colour in future; I really wanted black to match my set, but wasn't given the option before. 2. I will probably shorten the cables to get rid of the excess. 3. I may well try and remount the battery further aft as I have nowhere to mount a water bottle now. But that will require a longer wiring harness. Having ridden the bike today for 14 miles, I used 3 bars out of 5 of power. This means I am only likely to get 25 miles out of this battery. Admittedly I was playing with the power settings and seeing what the kit could offer at max assist settings at times, but I was hoping for a little more. I think I may need to invest in a bigger battery! Also, the additional weight/power around the front axle, rather than the rear, made the bike feel very different from before. This wasn't an issue today but may prove to be a factor in the gravel/muddy/wet in future. Would I bother with a booster throttle again? Probably not. If you want a bit more assist then select + on the display and the system will deliver and if you don't need so much press -. It's just a little less clutter! Despite the teething issues in fitting this Swytch GO+ I think it is a good system if you want to convert a spare bike into a power assisted machine at a reasonable price. I would probably give it 3.5 stars based on my experiences so far. You may need to make adjustments and it may not fit quite as smoothly as advertised, but most issues are not insurmountable and therefore I am happy to recommend it as a concept.”

Helpful Report

Posted 5 months ago

“This was my upgrade battery to the Goplus battery having previously had the AirMax battery. The battery is better from a capacity point of view, but they have altered the control software on this unit. It's no where as responsive and smooth as the original Airmax was. If you have never had the previous hardware you probably wouldn't know and think it's great. I have been riding my previous swytch conversion for a number of years so can feel the differences. It's typical of a company tweaking and messing with stuff, probably in a bid to maximise profits at the customers expense. I will adapt but will never be 100% happy with this. 3 Stars for the above mentioned, plus late delivery, 6 months waiting time when you pre order and emails near delivery date telling you to hang on longer, when I can buy from amazon with a week's delivery. Again money rules, the pre order saves you some money, but customer service goes out the window once they have your cash.”

Helpful Report

Posted 5 months ago

“Good customer service, they kept in touch regarding my order, I ordered it for a later in the year delivery to keep costs lower. It's enabled me to get back on my bike, I love it. The one thing I found hard was getting the serial number off the battery pack as it under the strapping, somewhere more accessible would have been better.”

Helpful Report

Posted 5 months ago

“I had pre-ordered and paid for my Swytch Go kit ages ago with an expected delivery in May/June. In June I got an email to say there was a slight delay and in the end I received my kit on 8th July, exactly 7 months after I received the email confirming my order was complete. That long wait was the price I had to pay to get the Swytch Go at the cheapest possible price. I am not sure that Swytch can continue to operate in that way in the future as there are now other viable options for those who wouldn't be prepared to wait so long. Having received the kit I was disappointed to find that there was no printed instruction manual so I had to go online to get the full instruction manual - I would have much preferred to have a printed booklet in my hand. I knew that the tricky part of assembly would probably be fitting the pedal sensor and so it proved to be, although I did manage to get it done after trying a few different positions for the actual sensor. Once I had completed assembly I checked all was working correctly before tidying up the cables and using hte cable ties to fix everything in place. Initially I didn't have the LED Display attached to my handlebars as the handlebars were too thick for the attachment. I have since got a handlebar extension where the display is now mounted. The cycling experience is great and my average speed as shown by Strava has mysteriously increased! The real benefit is on steeper or longer hills which are now made much easier. I recently did a 40 mile cycle and just before the end of that the battery was exhausted (though i wasn't!). If I was aiming for a longer cycle I might do the first 10 or 20 miles without turning the battery on just so that I would be sure of the battery assistance at the end when I would be tiring. But the kit does make the bike considerably heavier so riding without the e-assistance is harder work than just riding without the kit woud have been. Overall I am pleased with my purchase and would recommend others to consider it as opposed to just buying a complete new e-bike.”

Helpful Report

Posted 5 months ago

“I loved my Gen 2 set up on my Brompton and decided to upgrade to the Air Max. Very speedy delivery (to France). My slight issue however is with the positioning as, if facing inwards I hit my knees on the battery. If facing out, the bike folds, with an additional purchase of the 'long' peg, but then it won't fit into its bag, or more importantly, the footwell of my vehicle. Grrr.... I bought an extension bar, still hit my knees (position in), still won't fold neat enough (position out). Bought a 'M bar', only catch my knees when turning (if I forget to be in lady-like) (position in), and with Gen 2 peg back in situ, will fold and fit inside its carry bag. I've not tried fitting it in the car footwell as for now I'm happy. The ride ..... outstanding, love it.”

Helpful Report

Posted 5 months ago

“This is my third conversion and very pleased with this new battery shape and positioning (Go). The bike is steadier and now remains standing with the battery attached. Maximum speed is regulated at 25kph which is disappointing if you want to go off road. Excess cable ends need capping off if the caps exist? All in all though great value for money and I would recommend Swytch to anyone.”

Helpful Report

Posted 5 months ago

“Ordered a Swytch Go with the middle-sized battery pack. Delivery should have been June, but it was a month late. The kit was fairly easy to install. Only 5 rides with it so far, but it is easily giving 20+ miles, moslty on 1 or 2 out of the 5 power levels, and the battery still shows 2-3 bars out of 5. I'm quite a fit rider so I do notice the drag when trying to get past the top speed. It would be nice if there was a clutch to help remove this. I suspect in reality the battery will probably give the quoted 30 miles range, but I'm sure the last 2-3 bars will drop off at a faster rate. The wheel seems well-made, but I wouldn't want to use it on anything more off-road than a gravel path. It would have been nice to have the option of a black rim/spokes, and I would have paid an extra £20 for such an option. I hope the kit will give me 2 years service (2-4 20mile rides a week). If it lasts less than that, then I'll try a full e-bike next time.”

Helpful Report

Posted 5 months ago

“Loving my Swytch converted bike. Great on the hills. Would recommend. (Customer service is good too).”

Helpful Report

Posted 5 months ago

“After a 7 month wait I was delighted with the simple and effective functioning of the converted bike. I'm still trying to determine the exact range of a charge so the jury is still out on that. 29 km after full charge the indicator is down from 5 to 2 bars.”

Helpful Report

Posted 5 months ago

“you have a very responive team who fixed a website problem that was preventing me from ordering. the order arrived very quickly. Thanks”

Helpful Report

Posted 5 months ago

“Controller packed it in but replaced successfully Cheers”

Helpful Report

Posted 5 months ago

“Very happy that you came up with a unit that has adaptability to many add ons that one may wish to add on at any later date. My thumb throttle adapter was easy to install and just had to plug it to its color matched adapter plug inns.”

Helpful Report

Posted 5 months ago

“I very much enjoy the Swytch adjustment to my bike. I love to bike by myself or with members of my family. It was getting difficult for me to keep up with others especially on hills. Swytch has allowed me to continue these rides. Recently, I added a new control panel which lets me keep track of my speed and mileage. Very happy 😃”

Helpful Report

Posted 5 months ago

“Despite the fact that I had to return the kit because it is not compatible with my trek bike, I received very good service. we exchanged several emails to try to resolve the problem This is why I can't give it a 5 star rating”

Helpful Report

Posted 5 months ago

“I like the idea of swytch but the customer proposition and interface is extremely poor. It’s if it is continuous in start up mode - purchased a extra charger bank - hundreds of pounds came with no charging plug transformer just plain annoying”

Helpful Report

Posted 5 months ago

“Delivery as prompt but disapointed with the length of the extension lead to mount the control panel as it was short for the bars.”

Helpful Report

Posted 5 months ago

“It was your 4th attempt to get my order right! Keep sending wrong throttle and only sending one item when 2 are ordered”

Helpful Report

Posted 5 months ago

“Easy to use and effective”

Helpful Report

Posted 5 months ago

“Paid over £600 for the conversion kit and used it occasionally, maybe charging the battery 4 times. Battery is now dead according to Swytch and only has a 3 year lifespan. It worked ok when I used it but the lack of support and short lifespan is scary 😟”

Helpful Report

Posted 5 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews