Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Appalling customer service. Doesn't fit my bike even though I was told it would do. No response at all to my repeated queries. Luckily I bought it using my credit card as this is the only way I can get my money back. Stay away!”

Helpful Report

Posted 5 months ago

“I Hope Swytch had all spareparts available at webshop. You just had offer of extra batteries but all were sold out just 2 hours after I got the email. The setup was easy enough, great conversion kit all in all.”

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Posted 5 months ago

“It worked well but came a month after it said it would come originally”

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Posted 5 months ago

“Slow customer service and after sales service. My wheel axle was too large. No exchange was offered only suggestion to file down the axle to fit. Why can I not exchange the wheel for one that fits. Had the kit for over 2 weeks and can't use it.”

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Posted 5 months ago

“There was several challenges converting the wheel and it required contact to your team and buying extra equipment. But I succeeded and it works really really well.”

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Posted 5 months ago

“Kit was very easy to put together, and is a very solid kit. This would be a 5 star rating, however my only issue is that when i bought this kit it was advertised as going 25km/h, however on the box it says it tops at just 20km/h.”

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Posted 5 months ago

“I have had the kit for about three weeks now. Installation was pretty easy; I just needed to take my time. I needed to do a little fettling to my forks (old-school steel/chrome touring bike), to get the wheel to fit. I have the larger Air Max battery which is perfect. I don't use the additional assistant on the morning commute but I do on the way home. The little niggles, and reading the reviews there always seems to be a 'little niggle'. The additional charger I ordered didn't arrive. I didn't particularly like the not being able to phone but email seemed to work. It arrived a couple of weeks later. Plus, I order an additional controller, to adjust the power settings or turn it off. When it arrived it clearly wouldn't fit on my handlebars. I was told I needed the attached to hold the controller. An extra £25 for a pretty simple post that screws to the battery clamp. At no time when ordering was it mentioned that I'd need to buy that. That was frustrating. One other thing while I think about it, again another minor (ish) thing but I'm a little disappointed about the built quality of the wheel. There are no spoke nipple washers on the rim. So the spokes are directly in contact with the rim. That's a bit strange. Over time the spokes will rub away at the rims and that will affect longevity. LIttle details like the seem to let down what overall could be a real quality bit of kit. Time will tell.”

Helpful Report

Posted 5 months ago

“My kit for Brompton doesn’t work - you give me this and that advice and then to buy a new sensor - I did - it still doesn’t work - I’ve hardly used it”

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Posted 5 months ago

“Very nice and powerful when there is battery. Unfortunately very hard to cycle once the battery is over.”

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Posted 5 months ago

“Great product and super service for me as a since 5 year returning customer.”

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Posted 5 months ago

“It is easy to have the battery on, but not use the assistance until you actually need it. Setup was easy. It may take a little bit to figure out how to use the power assist and your gearing effectively. It did feel like it was going to run away with me once! If you have a touring (mild step through design) Trek you will lose your water bottle cage spot in order to put it inside the frame. I added a pannier rack and put the battery on the back so I could keep my cage. There is enough room in the bag to fit a small air pump and another water bottle. I put tools from the swytch kit in the side panels. It all fits in the top rack bag without expansion. If I could handle the weight, I could put bags on the sides for extra carrying, like picnicking, camping, or running errands. I paid extra for faster delivery, which did not happen. However, when I contacted customer service about it, I did have said fee refunded with no fuss. That was much appreciated.”

Helpful Report

Posted 5 months ago

“Ottimo prodotto, da un'ottima spinta ed aiuta a fare salite e colline in facilità. Preso per non arrivare sudato al lavoro e fa il suo dovere alla grande. Ho preso la versione Go+ ed è facile da installare. I tempo do consegna sono stato rispettati ed il customer center mi ha supportato a dovere anche se sono un poco lenti a rispondere”

Helpful Report

Posted 5 months ago

“I've had my Swytch kit for about 3 weeks now. I was very impressed with the packaging and the video help instructions on installation. It took me a leisurely 3 hours to install but then I'm not a full time bike mechanic. Functionally it is great. I have the smallest battery and I live somewhere hilly but I can complete 12-15 mile rides with some battery charge left. I've replaced a lot of car journeys with the bike as it enables you to go uphill at a safe speed in areas where cars cannot pass. A couple of minor gripes - the delivery notification process didn't work so the tracking number was non-functional and the kit was delivered before I got could get any delivery time details. The small spare cables on the harness (for throttle and brake sensors should but don't come with little caps to protect them. None of this should put you off buying this excellent product however.”

Helpful Report

Posted 5 months ago

“The end result is a light weight bicycle that makes long rides an hills less duanting.”

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Posted 5 months ago

“Pros: Relatively cheap and relatively simple way of making your favourite bike and E bike. Customer service and purchasing generally good once an order is placed. Kit works exactly as stated: range weight etc Someone who enjoys tinkering can fit the kits pretty easily Cons: Order process is weird: like buying gig tickets. Why can't you just say "out of stock. We can email you when new stock is available"? Not enough power to get you up proper hills. On a long incline the extra power flies you along. Hit a proper hill and you have to get off and push. Which brings me to ... Batteries are heavy. To do a proper trip with mates you need 3 air max. Which should give you up to 45 miles. They're heavy. Pushing the bike up hills is like wheeling a wheelbarrow of bricks. Especially when you add the Go++ on. Batteries are very very expensive. Like "new bike from Halfords" expensive”

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Posted 5 months ago

“Satisfied with product although it took an excessive time to be delivered… 5 months ouch!”

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Posted 5 months ago

“Great product ,I've been using it for a few years without any problems. That is , until recently when the pedal sensor started to malfunction. Sometimes it worked perfectly then wouldn't at all. It was like trying to cycle with the brakes on. Still a new sensor fixed the issue and all's back to normal and great cycling. Thanks. Ps a phone number to speak to a person would be helpful, particularly for older people like me.”

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Posted 5 months ago

“This is my second kit after converting my wife's bike a few years ago and I'm very happy with it. I converted an old ten speed road bike that I had restored and it's just a pleasure to ride. Along with the Swytch kit, I added some commuter bike handlebars and a more comfortable saddle. I'm thinking about buying a small trailer to use for shopping trips as well. Easy install and good support are a plus. The only negative is the wait time as I had to wait ten months for delivery in irder to get what I consider to be a fair price point.”

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Posted 5 months ago

“Love it, love it!”

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Posted 5 months ago

“Good ebike kit. Not much to say, high quality parts and great experience so far.”

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Posted 5 months ago

Swytch Bike is rated 4.1 based on 1,632 reviews