Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“My kit for Brompton doesn’t work - you give me this and that advice and then to buy a new sensor - I did - it still doesn’t work - I’ve hardly used it”

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Posted 3 months ago

“Very nice and powerful when there is battery. Unfortunately very hard to cycle once the battery is over.”

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Posted 3 months ago

“Great product and super service for me as a since 5 year returning customer.”

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Posted 3 months ago

“It is easy to have the battery on, but not use the assistance until you actually need it. Setup was easy. It may take a little bit to figure out how to use the power assist and your gearing effectively. It did feel like it was going to run away with me once! If you have a touring (mild step through design) Trek you will lose your water bottle cage spot in order to put it inside the frame. I added a pannier rack and put the battery on the back so I could keep my cage. There is enough room in the bag to fit a small air pump and another water bottle. I put tools from the swytch kit in the side panels. It all fits in the top rack bag without expansion. If I could handle the weight, I could put bags on the sides for extra carrying, like picnicking, camping, or running errands. I paid extra for faster delivery, which did not happen. However, when I contacted customer service about it, I did have said fee refunded with no fuss. That was much appreciated.”

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Posted 3 months ago

“Ottimo prodotto, da un'ottima spinta ed aiuta a fare salite e colline in facilità. Preso per non arrivare sudato al lavoro e fa il suo dovere alla grande. Ho preso la versione Go+ ed è facile da installare. I tempo do consegna sono stato rispettati ed il customer center mi ha supportato a dovere anche se sono un poco lenti a rispondere”

Helpful Report

Posted 3 months ago

“I've had my Swytch kit for about 3 weeks now. I was very impressed with the packaging and the video help instructions on installation. It took me a leisurely 3 hours to install but then I'm not a full time bike mechanic. Functionally it is great. I have the smallest battery and I live somewhere hilly but I can complete 12-15 mile rides with some battery charge left. I've replaced a lot of car journeys with the bike as it enables you to go uphill at a safe speed in areas where cars cannot pass. A couple of minor gripes - the delivery notification process didn't work so the tracking number was non-functional and the kit was delivered before I got could get any delivery time details. The small spare cables on the harness (for throttle and brake sensors should but don't come with little caps to protect them. None of this should put you off buying this excellent product however.”

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Posted 3 months ago

“The end result is a light weight bicycle that makes long rides an hills less duanting.”

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Posted 3 months ago

“Pros: Relatively cheap and relatively simple way of making your favourite bike and E bike. Customer service and purchasing generally good once an order is placed. Kit works exactly as stated: range weight etc Someone who enjoys tinkering can fit the kits pretty easily Cons: Order process is weird: like buying gig tickets. Why can't you just say "out of stock. We can email you when new stock is available"? Not enough power to get you up proper hills. On a long incline the extra power flies you along. Hit a proper hill and you have to get off and push. Which brings me to ... Batteries are heavy. To do a proper trip with mates you need 3 air max. Which should give you up to 45 miles. They're heavy. Pushing the bike up hills is like wheeling a wheelbarrow of bricks. Especially when you add the Go++ on. Batteries are very very expensive. Like "new bike from Halfords" expensive”

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Posted 3 months ago

“Satisfied with product although it took an excessive time to be delivered… 5 months ouch!”

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Posted 3 months ago

“Great product ,I've been using it for a few years without any problems. That is , until recently when the pedal sensor started to malfunction. Sometimes it worked perfectly then wouldn't at all. It was like trying to cycle with the brakes on. Still a new sensor fixed the issue and all's back to normal and great cycling. Thanks. Ps a phone number to speak to a person would be helpful, particularly for older people like me.”

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Posted 3 months ago

“This is my second kit after converting my wife's bike a few years ago and I'm very happy with it. I converted an old ten speed road bike that I had restored and it's just a pleasure to ride. Along with the Swytch kit, I added some commuter bike handlebars and a more comfortable saddle. I'm thinking about buying a small trailer to use for shopping trips as well. Easy install and good support are a plus. The only negative is the wait time as I had to wait ten months for delivery in irder to get what I consider to be a fair price point.”

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Posted 3 months ago

“Love it, love it!”

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Posted 3 months ago

“Good ebike kit. Not much to say, high quality parts and great experience so far.”

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Posted 3 months ago

“The installation took some doing and I am still working out a few kinks, but so far it seems great. My main issue now is that there is no way to lock the battery, which seems like a huge oversight. The site says there is a bottle cage lock that should be available this year. I hope it is soon. For now I guess I will take an extra bag with me to put the battery in when I leave the bike.”

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Posted 3 months ago

“I LOVE my Swytch kit, it's amazing! I have already advised a friend to buy one. I get to keep the push bike I bought but it's been given a new lease of life and transformed with the Swytch kit. A fantastic invention.”

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Posted 3 months ago

“I would give 5 stars, as my first 4 rides have been really good - love the different speeds, great range, everything working well. However, installation was much more painful than it should have been. The magnetic ring that fits the crank was the wrong size in spite of my providing my cycle's details - I should have had the universal disc rather than the standard one. I contacted customer service and had to push for a replacement. Then, for some reason, the same standard disc was sent to me twice more. In the end, I gave up, and cut down the inside of the standard disc so that it fits. Not ideal, but I have ended up with a product that works really well.”

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Posted 3 months ago

“I am quite happy with my swytch bike. I have a mountain bike. I wasn't sure I was going to like it because I did not order a throttle. However I find that I don't need the throttle and I like the idea that I've got to keep peddling in order to get the bike to go which keeps me exercising. Customer service has been good. The wait is the longest thing. Hopefully that wait time improves over time. I like the fact that my bike does not weigh a hundred pounds, the swytch has made an e-bike out of a very lightweight bicycle. Instructions to put the bike together was very clear and the videos helped very much. It's very easy to get the bike to work. My bike frame is very odd shape so getting the sensor down where it needed to be was an issue. However I figured it out and finally got it to work so now I'm off and biking.”

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Posted 3 months ago

“Switch bike kit has made riding my bike a lot easier on those harder inclines”

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Posted 3 months ago

“Good customer service, responding to pre purchase queries in a timely manner. The price when ordering was generally clear, except I ordered two kits and did not realise there would be a discount for two kits. This could have been mentioned up front. The technical specs are again generally clear, except it would help to have a greater explanation of the the differing functionality between options ( eg the controller) to aid ordering. Delivery occurred in the timeframe specified. Installation was relatively straightforward, using the clear instruction booklet provided. So far our usage has been limited, but initial indications are very encouraging.”

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Posted 3 months ago

“I live in Sheffield which is very hilly. Sometimes the SWYTCH kit can feel a little underpowered.”

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Posted 3 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews