Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,634 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Good support, responsive. The solution provided and parts fixed my issue with the engine.”

Helpful Report

Posted 1 year ago

“I'm not sure which iteration I have, but it's the bulky one in the black fabric case before the slim flat type. It's the first pedal assist electric bike kit I've had, and first impressions are great. The power take-up is really strong and even on its lowest setting, it provides a noticeable amount of power to the ride. On its highest setting, it will make cycling up steep hills achievable where otherwise at my age, I would probably have to walk with the bike Instead. There are some minus points too that need considering. 1) its important to aim at the lowest effective setting to prolong the battery. At full power, it won't last very long at all. 2) Adjusting the power on the move can be a bit tricky at times, so it's worth buying the handle bar accessory if you can. 3) Importantly, in hot sunshine the battery can shut down to protect itself leaving you with no power assist. Clearly, the black battery container absorbs heat very efficiently and the batteries create their own heat even when working moderately hard. This causes the system to shut down. Once it's cooled, it fine, but it can be a problem if you have to rely heavily on the battery to get you home. My solution is to unzip the case lid and this seems to work well enough, but it has to be remembered that it should be zipped up in any kind of wet environment. Overall, I'm happy with this system. I would of course like a bigger or better battery to extend the range, but that has to be balanced against weight (I chose the smaller battery on offer as I wasn't sure if the system was worth having so didn't want to spend the extra at that time to get the slightly bigger battery, given its cost). I'm now thinking of getting a more powerful system to get the extra range.”

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Posted 1 year ago

“The set up was quite straightforward except for the pedal sensor. Also I had to remove the bike stand and I am having difficulty finding a centre stand that doesn't interfere with the pedal sensor support arm.”

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Posted 1 year ago

“I would have given 5 stars if it wasn't so hard to get answers to my questions. Either you answered with some random answer or something else which wasn't what I asked for and I kept asking the same request. I love the Swytch bike concept, it makes riding my favourite bike heaps better and more fun especially up hills. I'm approaching 70 years young and have a real love for cycling again. I even bought a second swytch bike kit so now enjoy both bikes. One on the road and the other off road.”

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Posted 1 year ago

“I love my hybrid bike so the switch gives that boost just when I need it!”

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Posted 1 year ago

“Easy way of conversion”

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Posted 1 year ago

“Pretty easy to install, although the throttle wasn’t and I still haven’t put it on because I need to take off a really well installed grip. I really like how the battery works and makes my rides more enjoyable, especially that one big hill! I do wish the battery indicator lights were more useful and that I could switch to MPH on the speedo.”

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Posted 1 year ago

“Love my swytch kit. Have experienced some problems with loss of power and having to keep adjusting the sensor on the pedals. However it has made my cycling experience so much more enjoyable”

Helpful Report

Posted 1 year ago

“This is our second SWYTCH kit, the first being the first available. We found the kit fairly easy to install with the pedal sensor being the most difficult part because the kit doesn't seem to be made for newer bikes. If your bike has wide tubes, or limited space at the pedal crank, expect to make modifications to the kit to get it to fit. Another thing to keep in mind, if you do convert a newer bike, the bike manufacture's warranty will be voided, even though the kit does not require any modifications to the bike's frame. If you have a warranty issue, take the kit off and put the original front wheel back on before taking it back to the retailer. Our largest complaint is the base display used on the newer kit. The base display indicates a battery level different than shown on the battery power pack itself. When we asked Switch about this, they indicated it was an intentional design to help manage the battery usage. The problem is, I would rather manage the battery's usage myself based on the ride I'm on. The older kit version doesn't use this base display, allowing us to manage the battery usage ourselves. The new kit may shut off the power even when the battery power pack itself shows there are 2 to 3 bars of power left. When this occurs while on an uphill, you are out of luck unless you turn off the base display for a minute or two. When you turn the base display back on, it will show you have power again, but only for a limited time before you have to repeat the process. The response from SWYTCH was "It's important to note that the power level indicators on the power pack and the base display may not always match exactly due to varying power demands. The base display's behaviour, including blinking and temporarily showing a lower power level, is designed to optimize power distribution during intense usage. After a brief rest or downhill stretch, the display might return to a higher power level. This behaviour is intentional and ensures efficient power usage and performance. While the indicators might differ, it doesn't necessarily mean the battery is empty; rather, it reflects real-time power demands." Overall, the kit makes riding bikes more fun by flattening out the hills or making it easier to ride against the wind. You still can get a pretty good workout (especially when the base display shuts the power off) because you have to keep peddling. Also, remember this is a conversion kit so it won't be as clean looking as a regular e-bike. The plastic zip ties and extra cable length makes it look like an conversion kit, but that doesn't distract from the fun in riding a converted e-bike.”

Helpful Report

Posted 1 year ago

“Customer service was good when I first ordered.”

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Posted 1 year ago

“simple to setup on my bike. I got great support when I had a small issue. My electric bike experiance with swytch has been great!”

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Posted 1 year ago

“I found it difficult it to assemble the Swytch but once on it has been brilliant. Easy to use, making cycling a joy even though I live in a hilly environment .”

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Posted 1 year ago

“My commute to work is so much easier with the Swytch Conversion - I love it and use my bike more at other times. I did have to chase delivery, there were a few items missing but received those after chasing, though communication was not very good. I was missing the instruction manual I eventually found it seaching on Google after struggling to fit it, I recommend to Swytch that search is improved for the instruction manuals. Reasonable easy to fit and I am not an expert on bike maintenance.”

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Posted 1 year ago

“beau système, autonomie un peu juste!”

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Posted 1 year ago

“I am happy with the Swytch kit fitted to my bike, and it has been quite a revelation and surprisingly effective. I had an initial issue when the wheel snapped the aluminum forks on my older bike. I think Swytch should make this issue more apparent as it appears to have happened on a number of occasions. I was not aware of the possibility. Swytch did quickly replace the wheel as the cable was damaged and were responsive to my queries and emails about the problem. Now all is well and I am enjoying using my "e-bike" and all the benefits that come with it.”

Helpful Report

Posted 1 year ago

“Works well. Installed on Brompton. It didn’t install as easily as I had expected. Most importantly, the battery bracket was difficult to find an orientation that worked. I manufactured my own bracket for the control module. Biggest complaint is that the motor wheel hub doesn’t freewheel. When riding with it unpowered it is a significant amount of drag. This is a big disappointment as it essentially makes the bike unrideable when unpowered.”

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Posted 1 year ago

“A great bit of kit if you love your normal bike , was a bit difficult to install on my first bike but my partners was done and working in 20 min, ordering was a bit odd longer u waited the cheaper it was and then on top that price there was some import tax , which wasn’t clear when we ordered it”

Helpful Report

Posted 1 year ago

“Great product. First one the pedal sensor broke very early on. The videos were clear to identify the problem and swytch replaced quickly with no challenges. Videoing the product to send in was tricky with only 1 person and uploading video was an issue but I got it done and I am not technically talented.”

Helpful Report

Posted 1 year ago

“Every bike is a little different and mine took more ingenuity to get the kit on. Once it worked it was fine and the battery is a beast. It just doesn't really give nearly as much power as I was hoping. Trouble is I don't get to keep testing it out and troubleshoot as I'd like since I'm in the great white north.”

Helpful Report

Posted 1 year ago

“I am a proud owner of a swytch bike and now would not be without it. I have had operations on both knees and am plagued by arthritis (I am a dinosaur as my children would attest). My only concern is that in terms of contact, the company do seem to be rather “at arms length”. For example; I have seen the new control unit that attaches to the handlebars that looks much better than the original but how do I get hold of one????”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,634 reviews