Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,649 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 25th February 2025

Barthélémy ANTOINE

Ruedi Kühne, Sevelen, Switzerland

Swytch Bike 4 star review on 16th December 2024

Anonymous

Swytch Bike 5 star review on 7th November 2024

Anonymous

Swytch Bike 5 star review on 8th October 2024

Robert Child

Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

David

694

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong? Everything! Ordered kit last May 2022, told it would arrive in early September, but it didn't arrive until late February 2023, and then it was missing about 6 things for me to fit my bike. Finally got the missing parts, only to discover the bolt that runs through the hub is too big in diameter to slide into my forks. Communication has been beyond frustrating and now after reading others comments about a refund I suspect I will have just made a nice donation to this "company." They are clearly too small to handle the volume of orders and should just shut off the ability to order new kits while they process their current orders. What a horrible experience this has been, and we are still not done with dealing with them. Run, don't walk, away from this place.”

Helpful Report

Posted 1 year ago

“I have ordered my Brompton Swytch kit in September 2022 and it was then promised for March 2023. We are now May 10, 2023 and despite weeks of e-mailing to Customer Service, I still have no idea of when my kit will be delivered. This is extremely poor Customer Service!”

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Posted 1 year ago

“No number to call. Paid in September 2022 delivered in April 2023. Then not fit for purpose.”

Helpful Report

Posted 1 year ago

“Sorry I can't give them less than one star. I ordered in September: when the kit finally arrived in March it was minus a "dongle" less than 10 cm long which customer services accused me of losing. I didn't, it simply wasn't included. Since then I have been told I will receive the missing part within 2 weeks. That was over a month ago. Trying to contact customer services is like shouting down a well.”

Helpful Report

Posted 1 year ago

“Still waiting for my refund several weeks after item collected. Charger listed in order form but didnt arrive. No response from customer support so honest review it is.”

Helpful Report

Posted 1 year ago

“CUSTOMER SERVICE UP THERE WITH THE WORST I can't comment on the kit as I had issues with their very poor customer services after paying my deposit. I ended up asking for my £200 to be refunded as I couldn't find a way to call them and my request for a 'callback' was denied as the on-line form keep refusing to accept my order number [invalid]. I have resorted to a poor review in order to try to get some attention from Swytch. My comment of the very poor service was swiftly removed from their facebook page . Its a pity because I was really looking forward to trying this product. The advertising 'blurb' says they will refund at any point in the order process. Well I am early into a prospective purchase and I don't appear to be registering on their Radar at all. Very poor , not worth any stars at all. Swytch keep removing my comment from their Facebook page as soon as I post.”

Helpful Report

Posted 1 year ago

“Waiting 6 months to be told on the due date they could not supply the order due to shipping issues… had ordered extended range batter and asked accep one capable of 15km! To buy a second back up to meet the original range was an additional 200 pounds! Offer of refund accepted… who needs an electric bike with a 10 mile range! Cannot recommend .”

Helpful Report

Posted 1 year ago

“I ordered my Swytch kit April of 2022 and still have not received the battery charging cord that was missing from my kit upon delivery. After several requests I still have no cord. I am so disappointed. I spent all this money and have a kit that is not functional!”

Helpful Report

Posted 2 years ago

“Ordered back in October, promised for January, told that kit was completed and was sent to fulfillment center in February but that was changed to March 1. Received March 23 email indicating they lied as the kit was just completed and was just sent to fulfillment center on March 23. The online tracking form still says March 1 for Fulfillment Center. They can't even keep their communications accurate. Please refund my money. Advice to new customers: "Don't": Don't order, don't trust communications, just don't.”

Helpful Report

Posted 2 years ago

“The delivery has been delayed by months. I really cannot understand why we have to pay extra for a delivery time if Swytch can’t honour it? I have received only part of my order and, like many, have the order marked as ‘done’ in their tracking system. No response, nobody cares… HELP!!”

Helpful Report

Posted 2 years ago

“So unhappy I have not received my swytch kit since I ordered almost a year ago now. They keep on delaying schedules for delivery. So frustrated . Beware… very undependable company.”

Helpful Report

Posted 2 years ago

“Help desk is useless and unresponsive. I have received 2 notices that my delivery is being deferred due to non-payment of a tax invoice which I have requested twice and still not received. Instead I receive a nicely written but useless standard corporate general information diversion response saying they will handle promptly, but do not. And when dialing the phone number Verizon states the number is no valid.”

Helpful Report

Posted 2 years ago

“Horrible Horrible experience that I wish on nobody else. I paid for my kit in Aug, 2022. Got an email that the kit had arrived in the country (USA) in December. I was asked to pay sales tax which I did. The kit was then delivered to me end of Jan, 2023. I was busy and travelling at the time. When I finally got to open the kit in Feb I found that it only contained the 28” wheel which was valued at £58 on the invoice and a battery charger but no universal + max battery worth £749!! As well as no online brake sensors worth £34. All attempts to contact this company have been futile. Just complete radio silence. There’s just no way to get a response. I don’t know if I have been scammed or somebody made a mistake or if the battery comes separately. Customer service is non existent. I usually don’t write reviews but I don’t know what else I can do. After waiting for so long when something like this happens it’s frustrating and the lack of accountability makes you feel helpless. I would never ever do business with a company like this and I wouldn’t recommend it anyone else either.”

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Posted 2 years ago

“I have not gotten a chance to try it because when my kit arrived, it was missing several parts. Customer service is barely responsive. When I finally did get a response, I was reassured that the parts would be sent. Upon arrival, even the replacement parts are still missing pieces. I can now no longer get any response from them. I have useless parts sitting here, and I can do nothing about it. Do not get suckered by this company or product!”

Swytch Bike 1 star review on 25th January 2023

Helpful Report

Posted 2 years ago

“Joined the "waitlist" in April 2022 and pre-ordered and paid in June. Completed the final order process in August but kept getting reminders to complete the order process !!! Chased for an update in September was provided with a link to place my order !!!! No phone numbers to call so I tried to arrnage a call back but their system wouldn't accept my order number. Tried WhatsApp and e-mail but still no response with an update on my order (it's September now !). Having lost all confidence in the company I decided to cancle my order. Refund was processed surprisingly quickly. Thought that was the end of it but then received an e-mail telling me my order was being manufactured - so I replied saying I had cancelled. However I kept getting order updates ad eventually telling me my order had been dispatched ! Kit was actually delivered on 21st December despite me telling them several times my order was cancelled !!! Contacted Swytch to advise them they had delivered my order by mistake they told me to return the kit for a refund - I told them they had already refunded me - you couldn't deal with a more incompetent company ! Once they finally realised they e-mailed me asking for some dates to collect the kit. When I hadn;t replied within 2 hours (I was working) they chased me !!! They takes days if not weeks to reply but expect a reply in hours !!!! Do not use this company - if you are here looking at review to decide whether to use Swytch - please don;t - I dread to think what their customer service would be like if the kit was faulty. Save your money and put it towards a purpose built E-Bike.”

Helpful Report

Posted 2 years ago

“Like many other reviewers, I too have experienced horrendous customer service. I ordered my kit in April 2022 and as of today (Jan 2023), I have still not received my kit and radio silence from Swytch for the delay. Yet, somehow they are still claiming they can deliver in approx. 4 months. I expect nothing from Swytch and advise other's to look elsewhere. Sad, as it was a promising option. - from Toronto, ON”

Helpful Report

Posted 2 years ago

“I have been very patient and accepted your "reasons" for delays, but you have worn my patience out. I have received 3 dates that my kits were at the Local Fulfillment Center with the latest date showing a delivery date of Dec 28-Jan 7. Yesterday, the Fulfillment Center's arrival date changed again to Jan 10. No phone numbers for customer service and no response to emails. I called the warehouse in the UK Tuesday, Jan 10, for a refund for two kits.”

Helpful Report

Posted 2 years ago

“Finally got my kit after 8 months of waiting and they've sent the wrong charging cable so can't charge battery. This company is incompetent. I would not recommend.”

Helpful Report

Posted 2 years ago

“Almost got it. Seems my kit was out for delivery yesterday but never made it. Managed to WhatsApp someone last night, who was helpful, but no comms since. I am a Procurement professional, used to a range a customer service levels . I fear that despite Swytch having a good product (I think, although haven't tried it) I fear the poor customer service will bring this company down. Not sure if it is infrastructure issues, lack of training or lack of understanding about the customer experience. Things will need to improve if they are going to build a loyal base. Update - So having heard nothing from Swytch, I finally get a notification that UPS have the kit and will deliver next week. Undoubtedly Swytch will drop a happy clappy response to this to say it is on its way. Too bad it's too late for Xmas, too bad they hid when there was a chance to get it on an express delivery and too bad that I will never recommend such an amateurish company. You really need to sort your customer service out Further update. No delivery from UPS, now they saw "date to be advised". Absolutely no contact from Swytch. I have emailed them continuously and have now asked them to cancel the order. I don't expect them to respond to this anytime soon either. I have never known a company to act in such a shoddy manner. Caveat emptor - they will take your money easily but after that forget any sort of customer service.”

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Posted 2 years ago

“No hay informacion no se lo recomiendo a nadie”

Helpful Report

Posted 2 years ago

Swytch Bike is rated 4.1 based on 1,649 reviews