Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“I really like the wheel and ease of setup. All is good...except they quit making the battery I have and so couldn't buy backup battery, so have used backup power batteries to extend my miles by plugging in my charger as I ride. I did break down and buy the new big battery that hangs from from frame and just switch the plugs when one battery runs out...”

Helpful Report

Posted 2 months ago

“Battery capacity and riding range very good. The only problem is with compatibility of the 27 x 1.25 tire on the rare 650 rim which I got from Swytch. It is difficult to get a good quality, durable tire for such rim. To improve comfort of riding, I need a softer and wider (29" ) high performance tire, for which I will have to replace and rework the rim.”

Helpful Report

Posted 2 months ago

“Great kit to electrify my favorite bike. However, after two years the battery isn’t lasting as long. I have it charging all winter, too.”

Helpful Report

Posted 2 months ago

“Customer service was very good when a problem arose”

Helpful Report

Posted 2 months ago

“Very pleased in all aspects and enjoyed the build which was just as expected. Bit of a snag initially with pedal assist sensor but customer service helped me through it. Have just bought a second battery but due to family issues have done little riding recently. Performance is better than I expected and can ride up hills now at 77 that I could not at 27! p”

Helpful Report

Posted 2 months ago

“This makes biking infinitely more fun and easier. I really love this and even got the bigger battery. I bike more now than I ever did. It’s totally worth it. However, it’s not perfect. The batter display and the actual lights on the battery vary greatly in how much battery life is left, which I find really confusing. The battery itself shows lots of range but the display says it’s almost empty and it’ll die, but the battery says there’s still lots of life… I also found that the battery (15km range one) is starting to die before 15km and I’ve only really used it for one season. My display also died just after 1 year, like weeks after, and I had to pay for a new one.”

Helpful Report

Posted 2 months ago

“I have the first version. There were problems with the battery pack (the motor only worked intermittently, which is not nice in a hilly area) but customer support was very rapid and helpful and eventually sent me a new pack. After that I was a happy user for years. But now it doesn't work any more, first because folding and unfolding my Brompton led to damage to the cables and just recently my bike got flooded so the motor stopped working altogether. But I think I'll just order a new kit.”

Helpful Report

Posted 2 months ago

“Customer service has exceeded expectation, price is acceptable and delivery as advertised.”

Helpful Report

Posted 2 months ago

“It's a great little do it your self kit for someone that likes putting it on their bike of choice. Only criticism is battery only lasted a tad over a year and was not honored for warranty replacement. Got a battery with twice the power for half the cost on Amazon.”

Helpful Report

Posted 2 months ago

“I am a first generation adopter (2020) and the system is generally wonderful. Ive upgraded to the Max Battery system. I love my touring bike and I can remove the battery if I want a 'normal' light-weight ride. I also have an off-road bike fitted with the same system. For my daughter's bike I arranged for a mounting clip on the down tube for the battery to keep the centre of gravity lower. She says this has worked well. The customer support was not good in the early days but I think that has gradually improved over time. I'd say steer clear of the Air Battery. it may be suitable for carrying on an aircraft but otherwise pretty useless. I also hated the enhanced switcher since rather than switching up and down through the power ranges, it was cylclic ie you have to go up to level 5 before you can get back to level 1. Stupid Design. I gave mine back to the shop!”

Helpful Report

Posted 2 months ago

“So we have two Swytch Bikes. they both work exceptionally well and we are very happy. my only complaint is I wish the battery did not have to be mounted on the handle bars. We have the very first version and the battery on the handle bars makes it unsteady on the side stand. so a set of extension cables for the wiring to mount the Battery some where else would be super appreciated. all in all though it is a great product. when you already have your favorite bike but wish it had a little power on the hills the Swytch bike is so easy to assemble and painless this is the answer. I had to deal with customer service a lot on my order with a warranty problem and the people and response was very good.”

Helpful Report

Posted 2 months ago

“I have the original kit. All went well for over two years until I had some issues that customer support fixed after a couple of replacement parts sent. It was just out of warranty so very impressed with the service. However it’s now cutting out on me every ride after a mile or so. I suspect it’s the battery pack which, though a few years old, hasn’t done many miles as it’s my ‘pub bike’. I’d like to just replace it with a newer pack and controller but every time I look I can’t work out what I need to order as there are a number of options now. Mainly laziness on my part I’ll admit. Loved the product for the first few years though.”

Helpful Report

Posted 2 months ago

“My wife and I stopped cycling for 20 years. We resumed riding during the pandemic for fitness until I developed a tear in my meniscus. Adding the Swytch kit to both of our bikes enabled us to resume cycling again. It was easy to add the kit and maintain it. So much less expensive that buying an electric bike outright. We've been happy with them since.”

Helpful Report

Posted 2 months ago

“Easy install and set up. A little pricier than others elec bikes BUT it’s quality materials, easy to modify (throttle or pedal assist) and you modify your existing bike (saving bikes from the rubbish).”

Helpful Report

Posted 2 months ago

“Effort less peddling , was pleasantly surprised”

Helpful Report

Posted 2 months ago

“I own two of the older eco battery type units. I have had them for several years and experienced several problems along the way. The first issue was malfunctioning of the motor controller while under the warranty. Swytch replaced two controllers for me. The other problem was the 20 18650 cells in the battery became unbalanced over time and caused performance problems. I ended up opening up the battery packs and wiring individual leads to each battery set in order to balance them. This has helped significantly. I think the original BMS that was shipped with them was insufficient. I had another problem with the brake sensor that caused the unit to fail to engage the motor which I remedied by unplugging the sensor and not using it. Also, the LED display on one of the batteries doesn’t show the battery level unless it’s actually connected to the handlebar bracket and module, which is a minor inconvenience. However, after I made these modifications the kits remain usable as I am now able to balance the battery cells manually with a custom charger that I built myself using a series of 10 lithium ion battery charge control boards. I’m the mechanical engineer so this was something I could handle, but I wouldn’t recommend the average user doing this. I do recommend that swytch uses a better BMS for their products, or provide a balance charger.”

Helpful Report

Posted 2 months ago

“The bike is powerful even on P1. Fitting was a bit fiddly and have done 1 star less than 5 as the sensor for the pedal is a glue on and cable ties as had to cut off the loops to fit so feels not a solid lasting system but can see the new version this has been overcome on the design but overall feels good.”

Helpful Report

Posted 2 months ago

“After my initial problems with handlebar battery connectors, I have been very pleased with the entire kit on all three of my bicycles. The batteries have out performed the distances indicated and the speeds are as specified. My only critique is that you have not informed me as to how I can transition from my old batteries to the new batteries as the old begins to lose their efficiency, i.e. on shorter rides use the old and longer rides use the new. Can you please advise me of how to manage this transition. I have attached photos of one of my current applications. Thank you.”

Helpful Report

Posted 2 months ago

“Like the simple design and performance. Customer service is inconsistent. Great and poor. Too many shipment errors: Wrong item sent or missing parts.”

Helpful Report

Posted 2 months ago

“We’ve had our Swytch kits for 4 years now. The one issue we had after a couple of years was promptly resolved by the Swytch Team. We like our light weight bicycles as opposed to a heavy e-bike and were happy to be able to convert them! The peddle assist allows us to go further and a bit faster while still allowing us to get the exercise we desire. We are very happy with our choice to go with Swytch!”

Helpful Report

Posted 2 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews