Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,615 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So we have two Swytch Bikes. they both work exceptionally well and we are very happy. my only complaint is I wish the battery did not have to be mounted on the handle bars. We have the very first version and the battery on the handle bars makes it unsteady on the side stand. so a set of extension cables for the wiring to mount the Battery some where else would be super appreciated. all in all though it is a great product. when you already have your favorite bike but wish it had a little power on the hills the Swytch bike is so easy to assemble and painless this is the answer. I had to deal with customer service a lot on my order with a warranty problem and the people and response was very good.”

Helpful Report

Posted 1 month ago

“I have the original kit. All went well for over two years until I had some issues that customer support fixed after a couple of replacement parts sent. It was just out of warranty so very impressed with the service. However it’s now cutting out on me every ride after a mile or so. I suspect it’s the battery pack which, though a few years old, hasn’t done many miles as it’s my ‘pub bike’. I’d like to just replace it with a newer pack and controller but every time I look I can’t work out what I need to order as there are a number of options now. Mainly laziness on my part I’ll admit. Loved the product for the first few years though.”

Helpful Report

Posted 1 month ago

“My wife and I stopped cycling for 20 years. We resumed riding during the pandemic for fitness until I developed a tear in my meniscus. Adding the Swytch kit to both of our bikes enabled us to resume cycling again. It was easy to add the kit and maintain it. So much less expensive that buying an electric bike outright. We've been happy with them since.”

Helpful Report

Posted 1 month ago

“Easy install and set up. A little pricier than others elec bikes BUT it’s quality materials, easy to modify (throttle or pedal assist) and you modify your existing bike (saving bikes from the rubbish).”

Helpful Report

Posted 1 month ago

“Effort less peddling , was pleasantly surprised”

Helpful Report

Posted 1 month ago

“I own two of the older eco battery type units. I have had them for several years and experienced several problems along the way. The first issue was malfunctioning of the motor controller while under the warranty. Swytch replaced two controllers for me. The other problem was the 20 18650 cells in the battery became unbalanced over time and caused performance problems. I ended up opening up the battery packs and wiring individual leads to each battery set in order to balance them. This has helped significantly. I think the original BMS that was shipped with them was insufficient. I had another problem with the brake sensor that caused the unit to fail to engage the motor which I remedied by unplugging the sensor and not using it. Also, the LED display on one of the batteries doesn’t show the battery level unless it’s actually connected to the handlebar bracket and module, which is a minor inconvenience. However, after I made these modifications the kits remain usable as I am now able to balance the battery cells manually with a custom charger that I built myself using a series of 10 lithium ion battery charge control boards. I’m the mechanical engineer so this was something I could handle, but I wouldn’t recommend the average user doing this. I do recommend that swytch uses a better BMS for their products, or provide a balance charger.”

Helpful Report

Posted 1 month ago

“The bike is powerful even on P1. Fitting was a bit fiddly and have done 1 star less than 5 as the sensor for the pedal is a glue on and cable ties as had to cut off the loops to fit so feels not a solid lasting system but can see the new version this has been overcome on the design but overall feels good.”

Helpful Report

Posted 1 month ago

“After my initial problems with handlebar battery connectors, I have been very pleased with the entire kit on all three of my bicycles. The batteries have out performed the distances indicated and the speeds are as specified. My only critique is that you have not informed me as to how I can transition from my old batteries to the new batteries as the old begins to lose their efficiency, i.e. on shorter rides use the old and longer rides use the new. Can you please advise me of how to manage this transition. I have attached photos of one of my current applications. Thank you.”

Helpful Report

Posted 1 month ago

“Like the simple design and performance. Customer service is inconsistent. Great and poor. Too many shipment errors: Wrong item sent or missing parts.”

Helpful Report

Posted 1 month ago

“We’ve had our Swytch kits for 4 years now. The one issue we had after a couple of years was promptly resolved by the Swytch Team. We like our light weight bicycles as opposed to a heavy e-bike and were happy to be able to convert them! The peddle assist allows us to go further and a bit faster while still allowing us to get the exercise we desire. We are very happy with our choice to go with Swytch!”

Helpful Report

Posted 1 month ago

“I am loving the bike with switch but am frustrated how quickly my battery is beginning to fade…I think I got mine over a year ago… What are my options? Thanks Hugo”

Helpful Report

Posted 1 month ago

“Added this to my Trek 400 hybrid and it does what is needed for my wife who really didn't like hills. Even at the lowest power, it works great for those gradual, but long uphill inclines. The only downside is that the battery weight on the handlebars does make the handling a lot different, plus the added weight is never a plus. Still like it a lot and far less costly than a new electric bike.”

Helpful Report

Posted 1 month ago

“Solid product well designed solution which has proven 97% reliable over the past session of around 1000 km. Ordering times for accessories etc could still be improved as this is one of the more premium & costly electric bicycle conversion kits on the market.”

Helpful Report

Posted 1 month ago

“I already had an ebike for two years but found it pretty heavy at about 60 lbs. so wanted to see if this system was better. At one third of the cost and putting it on my lightweight urban bike I am now going to sell my first ebike. Positives: the assembly was pretty straightforward and it all worked right away. The sensor is very sensitive. I was concerned that maybe I should have gone with the throttle like on my other ebike but I don't need it. The combination of light weight and sensitivity works great. It is very fast and powerful. Negatives: installing the front wheel was tricky. It was a very tight fit. The sensor parts seem very flimsy. I am concerned about how long that unit will last. My next concern is about theft. Having just had another bike stolen I am worried about how easy it would be to steal the battery. I know I can open the three velcro straps and unplug it, but if I am just in a shop for five minutes I don't think I would do that. I have added black masking tape as a deterrent. The electrical wiring was long so I ended up with loops which does not look that elegant. These negatives are all pretty minor. Overall I am extremely pleased with the assembly and how it all works. So much so that I choose it over my existing ebike. All the usual positives apply as with any other ebike: I ride a bike more, use a car less. It flattens out hills and makes riding a bike so much fun.”

Helpful Report

Posted 1 month ago

“A fairly good enough experience. Customer service was a little slow and uncommunicative at times, but did eventually solve the problems I had. I would say that the ebike conversion kit seems a little expensive for something that's supposed to be affordable, but still cheaper than a new ebike. Delivery was on time.”

Helpful Report

Posted 1 month ago

“* Simplicity * Motor is silent * Assembly is very easy * Transition of power is very smooth * Customer service is very good * Delivery was as described * Price is a little bit high”

Helpful Report

Posted 1 month ago

“The kit worked first time. As a 77 year old I was aware that I was not using my Brompton as much as I used to. Having an electric motor to assist hill-climbing and longer rides has encouraged me to use the bike more. On the down-side, I was disappointed with what I perceive to be the poor quality of the multi-pin connectors. I should say that before retiring I was for over 30 years an experimental scientist (who designed novel electronic equipment) with experience of how penny-pinching on connectors can get one into trouble. I wonder if Swytch has changed its connector supplier recently. If the connectors fail I will expect free replacements.”

Helpful Report

Posted 1 month ago

“I like that I can take the battery of for easy charging and can move the kit to a new bike if I want to. Since adding the kit I have cycled much more than I was doing before. I do wish that I had received paper instructions for set up, it would have made things easier.”

Helpful Report

Posted 1 month ago

“Really good kit (flatten out hills) and simple to fit. The sensor can be a bit tricky if the bike frame is particularly thick.”

Helpful Report

Posted 1 month ago

“I love it. It's so quick to respond when you start pedalling and really takes the effort out of climbing steep hills.”

Helpful Report

Posted 1 month ago

Swytch Bike is rated 4.1 based on 1,615 reviews