Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Just a pleasure to ride”

Helpful Report

Posted 1 year ago

“Innovation: Swytch seemed to be a terrific innovation in 2020. Since then, however, the innovation seems to have dropped off, sacrificing performance and reliability for portability and convenience. Ordering: Invariably, the ordering process was riddled with errors and technical difficulties and several follow-up communications ensued each time. Delivery: Unfortunately, the production is done in the Far East (of course). Despite unforeseen world events my first kit arrived close to schedule; the second one was delayed by half a year, and no delivery of the A-Frame bracket was ever achieved "due to production and quality issues". Performance: Great to begin with the ECO model (Gen. 2), but poor performance of successive "upgrades" (AIR). Glad to have it, but I will try more affordable competitors with rear-wheel drive in the future. (Front-wheel drive is poor for off-road climbs.) Compatibility: While the motor and pedal sensor through successive generations has been (until recently) preserved, the battery pack assembly has not. I managed to mount the ECO and the AIR on my bike such that I can switch (no pun intended) between the two as needed, but - unless you are technically knowledgeable and skilled - this requires physically re-plugging the motor and the pedal sensor, which is better than having only to rely on one kit. Swytch could have offered a compatibility kit to make this possible, but in spite of their innovation, they did not, which is disappointing and one of my main reasons for not continuing with with Swytch products. Support: Somewhere between mediocre and pretty good, depending on what you require, but the ticket system is not user-friendly. You can not have more than one active issue at a time, which means you may have to address multiple problems or questions in one single long confusing thread of emails and feeds until the case is closed. Multiple support agents will handle one ticket, which can be frustrating depending upon how well each one understands the communication and the issues. Nevertheless, issues do get resolved, but one must be resilient and patient and communicate as clearly as possible, using proper terminology (e.g., easy to confuse the Battery Charge Indicator with the PAS Battery Level Indicator). Swytch Experience: I was quite happy with my first Swytch kit: the second generation ECO model. It performed/performs well, but the battery pack bracket developed a defect that disabled the communication between the pedal sensor and the motor. After much back and forth with Support, they did replace the battery bracket at no additional cost even though the one-year warranty had expired. The replacement bracket developed the same defect and was replaced again. That was great, but it took a lot of time and effort. Luckily, this third bracket is still working after about 6 months of use. Then came the third generation AIR model. Nicely compact, but the performance was/is very disappointing compared to ECO, particularly during climbs at power levels 3, 2, or 1. It often can't deliver and the motor cuts out during the climb even if the Battery Charge Indicator and the PAS Battery Level Indicator are at level 4 (out of 5). After about a 40 to 75 second "recovery", the battery is able to deliver a short burst of power before cutting out again soon thereafter. It is annoying to say the least. Swytch recommends always charging the battery pack even after the shortest of rides, which is a nuisance and not required for conventional e-bikes. I had ordered an A-Frame bracket for AIR, but it never came... or was never flawlessly produced. I was given quite a runaround on this for months and in the end demanded a refund, which they granted. Swytch provided a seat bracket at no cost, which was better than nothing, yet not what I wanted. Nevertheless, it has allowed me to use AIR and ECO on the same bike and I am grateful for that. Despite all the grievances I have had with my Swytch bike, I love it and use it for daily commuting, running errands, and an occasional 30 km bike tour. It has enhanced my cycling experience greatly and I will be sad when the batteries wear out or an essential component breaks down again.”

Helpful Report

Posted 1 year ago

“Originally I was pleased with my swytch kit. I even bought a second one. However - the battery has now failed on my first kit after minimal use over 3 years. The solution swytch have given is spending a further £275 to upgrade to the new battery. This is despite a reassurance in the first place that offered a battery replacement service which has conveniently been forgotten. I think they knew the battery was limited in its lifetime and have abandoned their original customers. Really disappointed with their poor treatment of loyal customers.”

Helpful Report

Posted 1 year ago

“Easy to install working great. But the time line from the time I ordered to the day I received the bike was so long.”

Helpful Report

Posted 1 year ago

“This is our second Swytch kit. Easy to fit, works well and has helped me regain my cycling confidence after moving to a hilly area of UK. Battery life of Switch air is adequate but am a bit disappointed with the voltage dropouts on steep climbs. A short rest of 30s seems to do the trick but its annoying. Pre order wait time is way too long. By the time my kit arrived having ordered in March it was winter again so effectively I did not have an opportunity to use the bike in assisted mode for a year.”

Helpful Report

Posted 1 year ago

“I was quite happy with the first Swytch kit - the second generation ECO model. It performed/performs well, but the battery pack bracket developed a defect that disabled the communication between the pedal sensor and the motor. After much back and forth with Swytch Support, they did replace the battery bracket at no additional cost even though the one-year warranty had expired. The replacement bracket developed the same defect and was replaced again. That was great! Luckily, the this third bracket has not conked out yet (after about 6 months of use). Then came the third generation AIR model. Nicely compact, but the performance was/is very disappointing compared to ECO, particularly during climbs at power levels 3, 2, or 1. At a battery level of 4 it often can't deliver for even a short climb on a paved road and the motor cuts out during the climb. After about a 40 to 75 second "recovery", the battery is able to deliver power, but cuts out again soon there after. It is annoying to say the least and this is one reason I will not purchase a Swytch kit again. While the motor and pedal sensor through successive generations has been (until recently) preserved, the battery pack assembly has not been conserved. I managed to mount the ECO and the AIR on my bike such that I can switch (no pun intended) between the two as needed, but this requires replugging the motor and the pedal sensor. Better than having only to rely on one. Swytch could have offered a compatibility kit to make this possible, but in spite of their innovation, they did not. Also disappointing. Swytch's ticketing system is poor. You can not have more than one open ticket at a time. You often have to communicate with multiple support agents which can be frustrating depending upon how well each one understands the communication and the issues. If you have a real problem (and you know what you are doing), it will take a lot of effort to convince Swytch of a problem and possible solution. Sometimes they close cases before they are verified resolved. Still, they do come through in the end and respond quickly to replies. I had ordered an A-Frame bracket for AIR, but it never came... or was never flawlessly produced. I was given quite a runaround on this for months and in the end demanded a refund, which they granted. Swytch provided a seat bracket at no cost, which was better than nothing, yet not what I wanted. Nevertheless, it has allowed me to use AIR and ECO on the same bike and I am grateful for that.”

Helpful Report

Posted 1 year ago

“I am very happy with my swytch bike conversion. The extra power allows me to keep up with some of my fitter friends and even pass them on the up hill stretches. The only problem I have is the limited range of the battery I purchased. I have looked in to getting an additional battery but I have had trouble understanding what the options are on the web site.”

Helpful Report

Posted 1 year ago

“It works very well- great portability and I love being able to take the battery off as I live in an area where there is a high crime level. It doesn't have quite the range advertised. It's advertised as having a range of 12 miles max, but my battery is drained after 5 miles of gentle roads.”

Helpful Report

Posted 1 year ago

“this slim battery works great, so easy to carry on, such a huge difference from previous swytch pack I had”

Helpful Report

Posted 1 year ago

“Overall great once I got it, battery is under performing but still gets me thru my commute”

Helpful Report

Posted 1 year ago

“I've only had my Swytch Bike a few months and am very happy with it. So, full marks on the product side. On the service side, I'd have to give 0/10 though. I ordered and paid for delivery to South Africa. When I received nothing several months later, I was told Swytch Bike no longer delivered to South Africa. Which is fine - except (a) it was an option at the time; (b) they took the money for that delivery; and (c) Swytch Bike never told me - I had to enquire what was happening. When it was discovered they no longer delivered to South Africa, I said fine - they can just arrange to courier. This they refused to do. In short, their problem became my problem. I then had to arrange for the pack to be delivered in the UK - and had an awful time trying to arrange for it to be delivered in SA - at huge expense. So, in summary, great product - but appalling service, I'm afraid.”

Helpful Report

Posted 1 year ago

“Everything worked as advertised. Easy Installation, I love that my bike can be a bike or an e-bike!”

Helpful Report

Posted 1 year ago

“I nearly cancelled my order when I discovered that a delivery charge of £50 would be added to the cost. (I bought my kit about one year ago.) That is outrageous for a company that is based in the UK and is supplying within the UK. (I live near Bristol.) Such a delivery charge might be justified if delivering to the USA or Australia but not for an address within the UK. Delivery should be free within the UK or the cost should be included in the price. It should not be an add on. I service my bike (a 1982 Claud Butler) once a year when I clean and grease the axles and adjust the cones. How do you do a similar service on a Swytch wheel? A video or pdf file with instructions would be useful.”

Helpful Report

Posted 1 year ago

“Wonderful power! Seamless integration with my current bike. Swytch makes my bike fun to ride again.”

Helpful Report

Posted 1 year ago

“Easy for m'y wife to drive the bike but batterie not enought long”

Helpful Report

Posted 1 year ago

“Delivered in time Very easy to install Powerful and easy to use Correctly priced It fulfills all my expectations Would recommend to anyone”

Helpful Report

Posted 1 year ago

“Took a while to arrive although to be fair, it arrived as promised. Went together well, excellent packaging and instructions. Has transformed the experience on the bike. It works very well on the Brompton. One little niggle - the mounting of the sensor for the magnets isn’t fully secure so the slightest knock can stop it sensing. Not good when the bike user doesn’t understand such things, especially so for a folding bike. In any case, would much prefer a torque sensor as there have been moments when the assistance was more than desirable.”

Helpful Report

Posted 1 year ago

“Tricky to install neatly on a Brompton, especially the frame mounted pedal sensor. I bought the Standard LED which doesn't have a hinged bracket and felt like it was going to snap when opened up, so I had to remove the handle bar grip and brake lever to fit it. The kit is working well and worth it in the end.”

Helpful Report

Posted 1 year ago

“All very good however the battery doesn’t last long enough, I live in a hilly area and would have ordered a bigger battery”

Helpful Report

Posted 1 year ago

“I love the electric option. Makes riding so much more relaxing. What I dislike is the censor keeps coming away when I ride so the electric cuts off. I actually waste alot of time on the road stopping and moving the censor around so it detects. I have a bromtpon. Also the price dropped after I purchased it which was annoying”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,632 reviews