Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It works very well- great portability and I love being able to take the battery off as I live in an area where there is a high crime level. It doesn't have quite the range advertised. It's advertised as having a range of 12 miles max, but my battery is drained after 5 miles of gentle roads.”

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Posted 10 months ago

“this slim battery works great, so easy to carry on, such a huge difference from previous swytch pack I had”

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Posted 10 months ago

“Overall great once I got it, battery is under performing but still gets me thru my commute”

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Posted 10 months ago

“I've only had my Swytch Bike a few months and am very happy with it. So, full marks on the product side. On the service side, I'd have to give 0/10 though. I ordered and paid for delivery to South Africa. When I received nothing several months later, I was told Swytch Bike no longer delivered to South Africa. Which is fine - except (a) it was an option at the time; (b) they took the money for that delivery; and (c) Swytch Bike never told me - I had to enquire what was happening. When it was discovered they no longer delivered to South Africa, I said fine - they can just arrange to courier. This they refused to do. In short, their problem became my problem. I then had to arrange for the pack to be delivered in the UK - and had an awful time trying to arrange for it to be delivered in SA - at huge expense. So, in summary, great product - but appalling service, I'm afraid.”

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Posted 10 months ago

“Everything worked as advertised. Easy Installation, I love that my bike can be a bike or an e-bike!”

Helpful Report

Posted 10 months ago

“I nearly cancelled my order when I discovered that a delivery charge of £50 would be added to the cost. (I bought my kit about one year ago.) That is outrageous for a company that is based in the UK and is supplying within the UK. (I live near Bristol.) Such a delivery charge might be justified if delivering to the USA or Australia but not for an address within the UK. Delivery should be free within the UK or the cost should be included in the price. It should not be an add on. I service my bike (a 1982 Claud Butler) once a year when I clean and grease the axles and adjust the cones. How do you do a similar service on a Swytch wheel? A video or pdf file with instructions would be useful.”

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Posted 10 months ago

“Wonderful power! Seamless integration with my current bike. Swytch makes my bike fun to ride again.”

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Posted 10 months ago

“Easy for m'y wife to drive the bike but batterie not enought long”

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Posted 10 months ago

“Delivered in time Very easy to install Powerful and easy to use Correctly priced It fulfills all my expectations Would recommend to anyone”

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Posted 10 months ago

“Took a while to arrive although to be fair, it arrived as promised. Went together well, excellent packaging and instructions. Has transformed the experience on the bike. It works very well on the Brompton. One little niggle - the mounting of the sensor for the magnets isn’t fully secure so the slightest knock can stop it sensing. Not good when the bike user doesn’t understand such things, especially so for a folding bike. In any case, would much prefer a torque sensor as there have been moments when the assistance was more than desirable.”

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Posted 10 months ago

“Tricky to install neatly on a Brompton, especially the frame mounted pedal sensor. I bought the Standard LED which doesn't have a hinged bracket and felt like it was going to snap when opened up, so I had to remove the handle bar grip and brake lever to fit it. The kit is working well and worth it in the end.”

Helpful Report

Posted 10 months ago

“All very good however the battery doesn’t last long enough, I live in a hilly area and would have ordered a bigger battery”

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Posted 10 months ago

“I love the electric option. Makes riding so much more relaxing. What I dislike is the censor keeps coming away when I ride so the electric cuts off. I actually waste alot of time on the road stopping and moving the censor around so it detects. I have a bromtpon. Also the price dropped after I purchased it which was annoying”

Helpful Report

Posted 10 months ago

“Install was fairly straight-forward with the website instruction help. (Our axle needed some filing down.) I have figured out how to use Swytch, but why don't you provide written instructions for use? Seeing the people riding around on videos is not very helpful in determining what the settings for the unit should be in different conditions and the proper use of the toggle switch.”

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Posted 10 months ago

“The system is competitively priced and delivery times are falling. Mine arrived in about 2 weeks. Dont expect this to remove the strain altogether though. The range is a best case scenario based on you pedalling too. i think it is worth it, but I can see how the advertising has led others to expect more.”

Helpful Report

Posted 10 months ago

“1) Not all parts were shipped with the original order, two months receiving the correct parts and the process was not simple. 2) The wheel is out of balance and the front brake will not operate correctly as it grabs and bounces. 3)The supplied battery is supposed to be good for 15K but will not last that long even on the lowest power setting. That size battery is worthless in my opinion. The overall riding experience is as expected when working properly and you don't have to brake often. Installation was as described.”

Helpful Report

Posted 10 months ago

“When I first started riding with the motor on and figured out how to adjust it to my riding style I really like it. It was easy to install and getting used to it. Have been riding more and really enjoying it. Thank you for such a great product”

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Posted 10 months ago

“Very Happy with my Swytch Bike Kit. Working well. Make sure to go with the super charge battery.”

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Posted 10 months ago

“It is cheap compared to buying a purpose made electric bike and far less wasteful, and has really improved my ability to tackle the steep Cornish hills, having moved to Cornwall last year with Long Covid symptoms I did not enough energy to get up the hills! I love the cycling experience of using my Swytch bike, and only turn it on for going up steep hills, or if I have got a heavy load of shopping to bring home. The battery life is not very long if I put it on the highest setting of 5, but as my personal fitness has improved, I can go up steep hills on settings 3 or 4. I bought an extra battery as I had heard that this was the case, and glad that I did so. IT NOT EASY TO FIT - it did not live up the advertising hype, I had to take it to the local bike shop twice. It is really fiddly and the email support to my queries was not much use as it kept on referring me to pages in the manual rather than actually understanding my question and attempting to answer it. However persistence and Youtube videos made by previous owners enabled me to succeed. Because the wheel with sensors attached to the pedal arm is not encased after going through muddy puddles or mud (I have a mountain bike), the power input can become erratic (a jerky on/off motion) or cease to function. This means taking plenty of tissues and/or a rag with me to clean it thoroughly and dry it off. The winter months and a rural location means muddy flooded roads are unavoidable. I bought a throttle as an extra item and am very pleased with it: it enables me to get moving if I stop on a steep hill or need to start from stationary at the bottom of a hill and/or have a lot of weight on the back. It uses a huge amount of battery power so I only use it sparingly. The control display is not easy to use and I often have to stop pedalling to change power settings, and this has not really improved with experience. Still need to discover how change from kms to mph. It took 4 months to be delivered and that only happened after paying for the whole thing up front. That was not counting the several weeks of being on the waiting list before I could give my detailed order and pay in advance. The quality of the components appears to be excellent and one of the reason for choosing this rather than cheaper (and non-UK) manufacturers was the feedback from three bike shops whom I consulted. They all said the same thing: Swytch bikes do not often come in for repairs, parts ordering is quick and reliable and they are easy to work on and are made very well; they all said the cheaper models (mostly from China) were often in for repair, with parts often unavailable and very expensive, and difficult to work on, one shop told me that they would have to send a technician to China to receive the training required, which for a small independent business is totally unrealistic and expensive. It is good to be able to buy a good product from an innovative British company.”

Helpful Report

Posted 10 months ago

“very slow delivery. But once it arrive it has been a dream. The key for me has been the quality of build and the easy of install.”

Helpful Report

Posted 10 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews