Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m very happy with my Swytch bike It’s made hills a nice experience as I live in a hilly place, it’s great also taking off from traffic lights, it gives you the extra lift. I wish I had the bigger battery capacity, but I’m happy for now with what I have.”

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Posted 1 year ago

“An absolutely brilliant design implemented cleverly and with style and passion. I was an early adopter for the crowd funded release and my only comment is the controller battery on the handlebars was an imbalance. It does however mount equally well on the cross bar”

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Posted 1 year ago

“I give the kit four stars because it takes a long time to ship to ITALY after ordering. (about one year) Nevertheless, I am very happy of the kit and enjoying myself with the new e-bike. Thanks”

Swytch Bike 4 star review on 19th October 2023

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Posted 1 year ago

“I purchased the Swytch kit to convert my bike into an e-bike since I couldn't find any affordable e-bikes that would fit my 6'5" frame. The conversion kit seemed like the perfect solution as it allowed me to use my XXL bike. I learned how to install it by watching numerous YouTube videos and the Swytch support team also provided me with assistance. Although I experienced a power failure, the support staff was quick to provide me with a replacement part, and I give them five stars for their excellent service. While I would like to upgrade my original kit, I have decided not to do so. I give the kit four stars because it takes a long time to ship to the States after ordering, and Swytch doesn't offer a trade-in option. Nevertheless, I am happy with the kit overall.”

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Posted 1 year ago

“Works great. Fun to ride.”

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Posted 1 year ago

“It’s wonderful; I really enjoy how well it works. When you hit those hills, the only thing missing is Superman’s cape!”

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Posted 1 year ago

“I bought the universal kit for my road bike. Overall it has been a success, and i am very happy with it. I commute from Bingham to Derby (32 miles) and i can just about make it on 1 charge (with the power set to its lowest setting), but i do turn it off when going downhill and sometimes on the flat when im coasting in top gear. It isn't all positive, my main gripes - a) the wheel didn't fit my road forks, so i had to manually grind down the axles on the wheels and lugged washers (easy to get wrong!). b) The dashboard doesn't fit oversized road handlebars, so i have had to bodge a fitment for it. c) if you puncture it is a right pain to change out on the road as the wheels aren't quick release, there are cables with specific fitment orientations and the wheel axle fit can be a bit tight (due to grinding). That said, overall it has given me exactly what i want and makes my commute much easier.”

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Posted 1 year ago

“I bought a kit which took 10 months to arrive. Within a few months following installation the power failed to drive the bike . I have emailed / left phone messages countless times to get help and have been met with silence - apart from one email sending me screen shots of the manual which I already have. I now have no bike !! And still no-one answers my messages. Absolutely shocking ( non existent) customer service !”

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Posted 1 year ago

“Fairly easy to fit - however ended up turning the battery mount to face rider as the battery was interfering with the brake cables. Have used it a few times and it works very well.”

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Posted 1 year ago

“This company is just trying to scam people, Sent me an early access link claiming I would get 150 dollars off and the price is literally the same as when I almost ordered 2 weeks ago and decided against it. Was going to order with that discount but it was just a lie.”

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Posted 1 year ago

“Took my spare mountain bike from an occasional ride, to my main short haul transportation choice. Flattens hills and makes most trips in the city a low effort experience. Happy to leave the car parked.”

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Posted 1 year ago

“Summary:- This review is from my personal experience only. The product reliability is very poor. The battery located in the wrong place making the bike more unstable. The motor should probably be located in the rear wheel. The installation was substantially more difficult than had been suggested. If I ever convert another bike I won’t use Swytch. Detail:- The below is my personal opinion, based on my experience only. I don’t have any information from anyone else’s experience. Reliability. We have received our Swytch Kit in October 2021. In September 2023, it stopped working and according to Swytch “your ECO/PRO kit has now reached the end of its life”. It has covered around 250 miles and in reality it would have been cheaper to cover the distance in an Uber. Swytch want me to upgrade to a new kit and have given some money off, but given the reliability of the first I am reluctant to throw good money after bad. I am going to cut my losses. Location of the battery. Having the battery on the handlebars makes the bike much more unstable, particularly if you have a short stem. In my opinion the battery should be located much lower down and on the frame of the bike note the handlebars. I suggest below the cross bar. You will note that the bike delivery riders in the cities have this arrangement. Location of the motor The motor is housed in the front wheel. Having a direct drive motor in the wheel is a good thing as it means that you get all the 250 Watts and you don’t lose any power through the chain mechanism. However, I would note that the majority of the bike delivery riders have the motor in the back wheel. Installation. It was suggested that the installation would be easy and in theory it should be, however in my case the front wheel did not fit in the slot in the front forks and this required some time with a file and careful measuring. I overcame the difficulty eventually. Delivery from order. The order delivery time was quoted as 10 weeks (from my memory). It did take that sort of time. We ordered on a nice summer day, 10 weeks on the seasons had obviously changed, hence we were not able to use the Swytch bike other than for testing until the spring. All of that is obvious and as the company indicated, however I should have thought of the implications of the 10 week delivery at ordering. My mistake.”

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Posted 1 year ago

“I'm so pleased with my Swytch electric conversion. I mostly use my bike for local trips and it takes all the slog out of a hill that I used to struggle on with a full load of shopping and makes regular cycling smooth and effortless. Installation was done by my handyman who found it straightforward and took him a couple of hours. I do wish I'd got the more powerful battery to do occasional longer trips.”

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Posted 1 year ago

“Just wasted 50 minutes writing a slagging review. Then system failed. Pretty expected dealing with children.”

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Posted 1 year ago

“Absolutely superb. A minor modification was required to get pedal sensor to fit, but really wonderful addition to Mrs Carroll's bike. We are getting 30km from each air battery on a Lithium Pinnacle 2 with a 47.5kg rider on mostly flat terrain in warm conditions. Great to eliminate wind drag.”

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Posted 1 year ago

“I love the Swytch system. Easy install and now getting more miles on the bike then its had in years. The Swytch team has been fast responding and always helpful. When I put the motor on I did a upgrade on the rest of the bike. Very fun ride.”

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Posted 1 year ago

“The kit fits and rides smoothly. Because it's an old bike model with brakes on the center of the weel disk itself, after converting to the Swytch wheel the bike had no front brakes. The local repair shop had to find vintage brakes that match the bike model. And yes, when you go electric, you want to have good brakes! ;)”

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Posted 1 year ago

“No answer from customer service and the product not working. I had a problem with the bike. The LED screen is no longer works and therefore the bike doesn't work either. I wrote to the CS and nobody answered me as already happened in the paset. How can I manage to get any assistance (since I am also under warranty)?”

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Posted 1 year ago

“It's a game changer :) First of all, the installation is VERY easy, and you can find all documentation needed to do it and understand how the kit works. Then, when you start to use it and discover the world of electric bike, you just regrets that the battery is a little bit short on autonomy. But hey, that's a price to pay for its light weight and the simple attach system. 5/5 !”

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Posted 1 year ago

“Worth the money, fit on my very old bicycle and gave it a second life. Would strongly recommend conversion kit for both adults and kids. Make sure to check the wheel fit into the forks, otherwise all went well. Best part is rear wheel is unchanged.”

Swytch Bike 5 star review on 30th August 2023

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Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,625 reviews