Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,637 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deliver as promised in product and support. Professional in all my experience over several years. Innovative in product and technology judged by the backward compatibility of new products!”

Helpful Report

Posted 1 year ago

“I was kept fully informed about the progress of my order at all times, from ordering to delivery. The discounted price was a excellent and I am pleased with my purchase.”

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Posted 1 year ago

“The Swytch is a fantastic quality product - once it's on your bike. My preorder delivery was delayed several times, and the install required modifications only my bike mechanic son could make. BUT, I DO LOVE MY Swytch. Riding to work or to get a few groceries is now an enjoyable option.”

Helpful Report

Posted 1 year ago

“I purchased a Swytch kit to fit on my Brompton which I use as a commuter option. I travel between Oxford and London. I was enjoying all the benefits of the kit. Unfortunately the bus service that I use from Oxford (Oxford Tube) no longer allow anything electric on their service. Fire Risk! I have argued with them about this but it is an increasing trend. Beware. It’s not the fault of the kit but it is a problem. Lots of buildings are now not allowing electric bicycles and scooters into storage.”

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Posted 1 year ago

“I've used the Swytch kit on my vintage mixte frame racer and it's definitely made me fall in love with the bike all over again. I've been using it more for things I wouldn't necessarily have chosen the bike for before like big shopping trips because I'm not a strong cyclist. It just gives the extra boost I need and also helps keeping up when cycling with friends. Did have to wait absolutely ages for the kit to arrive which was a bit of a shame but other than that have recommended it to many friends. I also lost a screw from the control because my handlebars were a little too wide for it but fitting an extension bar and buying a new screw with the input from the customer service team as to the right bit to get solved that issue.”

Helpful Report

Posted 1 year ago

“One of the original buyers (2) of the Swytch kit. Works well, but would have liked to upgrade to physically smaller and lighter battery. Requested info when 1st announced, but not originally available as an upgrade and would inform when available. Not heard anymore?”

Helpful Report

Posted 1 year ago

“I wasn’t able to climb the Cork Ireland hills until I upgraded to the UK Swytch kit. However big surprise to be charged an extra 130 Euro in Duties as a result of Brexit.”

Helpful Report

Posted 1 year ago

“Only 4 stars due to length of time till delivered,but can understand as it was during covid outbreaks. I 1st battery worked 1st time then bugged out. Back working after a factory reset. Thanks tech team 2nd generation battery is working great. Was thinking of getting a throttle, but realised my battery would last longer if I choose to use the power only for climbs.”

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Posted 1 year ago

“I am still having issues with my swytch bike kit. It says the battery is meant to last for 15km. If I get 7km, I am lucky which is basically my journey time to and from work. It took well over a month for a technician to come back to me and then the answer was that is the maximum distance and it helps if you stop on the journey for the battery to recharge. None of that was on the sales data or website and when I asked to return it and pay the difference to upgrade to the next battery distance up (30km I think) they said I can’t do that and would have to buy it outright. Mid sold and terrible reply times.”

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Posted 1 year ago

“Great kit, no problems so far (4 years). Easy to install, the instructions are to follow. Especially great to Brompton bikes since after market kits are usually expensive.”

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Posted 1 year ago

“Once we sorted what was causing an intermittent fault it has been fab. This was after a few returns (which were dealt with well) when we realised there was a loose connection.”

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Posted 1 year ago

“Long Delivery, kit complete and undamaged. Easy to install. I have only a issue with battery charge indicator, when the battery is depleted, the indicator un the pack still have 2 or 3 led on.”

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Posted 1 year ago

“I’m very happy with my Swytch bike It’s made hills a nice experience as I live in a hilly place, it’s great also taking off from traffic lights, it gives you the extra lift. I wish I had the bigger battery capacity, but I’m happy for now with what I have.”

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Posted 1 year ago

“An absolutely brilliant design implemented cleverly and with style and passion. I was an early adopter for the crowd funded release and my only comment is the controller battery on the handlebars was an imbalance. It does however mount equally well on the cross bar”

Helpful Report

Posted 1 year ago

“I give the kit four stars because it takes a long time to ship to ITALY after ordering. (about one year) Nevertheless, I am very happy of the kit and enjoying myself with the new e-bike. Thanks”

Swytch Bike 4 star review on 19th October 2023

Helpful Report

Posted 1 year ago

“I purchased the Swytch kit to convert my bike into an e-bike since I couldn't find any affordable e-bikes that would fit my 6'5" frame. The conversion kit seemed like the perfect solution as it allowed me to use my XXL bike. I learned how to install it by watching numerous YouTube videos and the Swytch support team also provided me with assistance. Although I experienced a power failure, the support staff was quick to provide me with a replacement part, and I give them five stars for their excellent service. While I would like to upgrade my original kit, I have decided not to do so. I give the kit four stars because it takes a long time to ship to the States after ordering, and Swytch doesn't offer a trade-in option. Nevertheless, I am happy with the kit overall.”

Helpful Report

Posted 1 year ago

“Works great. Fun to ride.”

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Posted 1 year ago

“It’s wonderful; I really enjoy how well it works. When you hit those hills, the only thing missing is Superman’s cape!”

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Posted 1 year ago

“I bought the universal kit for my road bike. Overall it has been a success, and i am very happy with it. I commute from Bingham to Derby (32 miles) and i can just about make it on 1 charge (with the power set to its lowest setting), but i do turn it off when going downhill and sometimes on the flat when im coasting in top gear. It isn't all positive, my main gripes - a) the wheel didn't fit my road forks, so i had to manually grind down the axles on the wheels and lugged washers (easy to get wrong!). b) The dashboard doesn't fit oversized road handlebars, so i have had to bodge a fitment for it. c) if you puncture it is a right pain to change out on the road as the wheels aren't quick release, there are cables with specific fitment orientations and the wheel axle fit can be a bit tight (due to grinding). That said, overall it has given me exactly what i want and makes my commute much easier.”

Helpful Report

Posted 1 year ago

“I bought a kit which took 10 months to arrive. Within a few months following installation the power failed to drive the bike . I have emailed / left phone messages countless times to get help and have been met with silence - apart from one email sending me screen shots of the manual which I already have. I now have no bike !! And still no-one answers my messages. Absolutely shocking ( non existent) customer service !”

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Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,637 reviews