Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Pedal sensor not the best feature & fiddly to set up. The Brompton sensor didn't fit our old Bromptons. Customer support is good though, & once set up, performance is brilliant.”

Helpful Report

Posted 7 months ago

“Renewed interest in biking! Pre- Ordered a GEN 2 kit several years ago with the understanding delivery would take about 10 months. Patience is key. Installation was easy and results were better than expected. Now I ride a lot with average trip being 40km. Use PAS sparingly (0 on flats, 1-5 for slopes/hills) and have never ran out of power. Did have judder issues that were resolved after changing handlebar bracket, battery bag, controller over 3 seperate interactions. Customer service was prompt and accomplished via on-line interactions (no phone calls). Will probable upgrade to GO kit once Gen 2 battery pack depletes”

Helpful Report

Posted 7 months ago

“It was a long wait for the box of parts to arrive to convert my Brompton. The instructions were good, but the pedal attachment was wrong. Customer service were prompt in sending a different part, and I still had to make my own modifications to make it fit the pedal arm. The battery fits on the back of the handlebar on the Brompton, and so my knees are always hitting the battery. Also, the battery bracket takes up the whole space on the handlebar, leaving no room for the controller, nor for my front lights. So I bought a handlebar extender that fits above the battery bracket for the controller and front lights. Having battled to make it all fit, and it works, it is a joy to ride, and I am using the bike more. Sometimes I feel a "fitness fraud" cycling along effortlessly alongside cyclists putting in effort going up hills. But it has all been worth it in the end.”

Helpful Report

Posted 7 months ago

“My kit arrived well before it's estimated delivery date, and was very well packaged. The installation went pretty well..I was not willing/prepared to cut the hinge off the sensor, so took my bike in to the shop for that last piece. They were able to attach as sent with a less-than 3mm gap, and it's all working great. Made my bike commute a joy with evening heavy panniers on an up-hill ride. My only wish..well 2 wishes. I would like to be able to go from a level 3 assist back down to 1, without clicking up to 5 first. And the battery doesn't turn off on the bike, so you have to remove the battery to keep it from drawing down while it waits for your next ride. Even with the minor challenges of adjusting the install, I'm very happy. I love my 20+ yr old bike, and the assist makes my evening commute a breeze.”

Helpful Report

Posted 7 months ago

“Overall the kit is brilliant. Only a few things which could be bettered in my opinion. 1) The difference between the battery indicator on the battery itself and the battery indicator on the LED Display are always showing different levels. From what I can gauge, the display battery is adaptive and shows the "real" remaining battery dependent on what assist level you use. 2) The LED Display. The display itself is useful and easy to use, however the display did not fit my handlebars (standard sized drop bars). The plastic is also very thin causing mine to snap (currently have my display taped to the bars to use the kit properly) Would also be great if in future kits, you could link the display to Garmin products to get the true Ebike experience.”

Helpful Report

Posted 7 months ago

“Battery doesn't last. Colour of the rim is not all black, so now my bike has two different colours rims.”

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Posted 7 months ago

“Mostly all is really good with my bike. I have the old style battery and it’s very heavy on the handle bars. I would love to swap but it’s far too expensive.”

Helpful Report

Posted 7 months ago

“Good experiences with the new battery pack setup. Expected distances achieved. Only disappointment is the lack of space to place the digital motor gear change control on the original older style handle bars.”

Helpful Report

Posted 7 months ago

“System has transformed my wife’s old heavy Pashley bike into a daily driver. Swytch system is powerful and battery last longer than expected considering size. Only complaint is the cadence sensor is a bit flimsy to maintain a steady gap. If gap is too large, then the system doesn’t sense pedaling and fails to activate propulsion.”

Helpful Report

Posted 7 months ago

“I have purchased two kits for my wife and I, both are now around three years old and going strong. The system allows for some "tailoring" for private roads / wheel sizes etc so I am comfortably seeing 23mph which suits me fine. So far no sign of an battery degrading, couldn't ask for more.”

Helpful Report

Posted 7 months ago

“Decent price, easy to install kit. Customer service has been great in follow-up.”

Helpful Report

Posted 7 months ago

“Let me start by saying that once I got it installed and running, I was VERY satisfied with the Swytch riding experience. It is EXACTLY what I was looking for - a power assist on the grades. It works seamlessly - but the installation was anything but. The first wrinkle was just getting the motor wheel itself installed: my Trek FX2 had a through-axle fork, and the Swytch only works with a bolt-on. So the first thing I had to do was replace the fork. I also had to replace the hydraulic brake rotor AND find an adapter for the hydraulic brake caliper. I had to have it all done by my bike shop and it cost about $300 on top of the cost of the Swytch kit. When I got to setting up the rest of, that was a series of complications as well. It was not clear how to clamp the magnet rotor on the crank shaft; the sensor did not fit between the frame and the rotor until I decide to saw the mount off and secure it with wire ties; likewise, the mount for the LED controller is too small for my handlebars and THAT had to be wire-tied into place too. Finding the necessary instructions was a bit of chore, too, because there are separate manuals for separate components and of course everything is online. No actual "manual." But... somehow... through grit and perseverance (and entirely too much gnashing of teeth) I got it all set up and went for a test ride and... THAT was a REVELATION. It's effing MAGIC! The damn thing seems to work perfectly. With the LED controller I can turn the motor on or off, or leave it a minimal input until I get to a hill and then... Hill? What hill? I will go for my first serious ride with it tomorrow, and I'm quite looking forward to it. I would have given the whole experience 5 stars for the end result, but the installation was at best a 3 so I settled for 5. But based on my little bit of experience with the actual ride so far, I have to say the 5 is definitely worth the three.”

Helpful Report

Posted 8 months ago

“My husband used to take his bike out about once a year, but since making it electric he's been out several times a week. The only downside is the large amount of cables that we still need to find a way of hiding.”

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Posted 8 months ago

“The delivery process was very disappointing given wrong battery charger was included and wrong battery holder on the bike. It took an extra month from initial delivery to finally get the correct package. However now finally fitted to the bike, it works well.”

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Posted 8 months ago

“Bought an Lectric e-bike over a year ago. Way to heavy and not as comfortable as my ole'conversion Cruze bike... Ordered GO+, Installed in couple of hours and now enjoying the much lighter weight and the comfort of a recumbent. :)”

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Posted 8 months ago

“Excellent with decent range and power. Happy.”

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Posted 8 months ago

“Very happy. Bought two kits, one for me, one for wife. Great help on the hills in Cornwall! Easy to install. Only wish is that customer service would answer the phone instead of email and wait a day or two.”

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Posted 8 months ago

“Fantastic system. Really good when all is in place. Slightly more difficult to mount on my bike than I thought though. Maybe because my bike is >20 year old. Really happy”

Helpful Report

Posted 8 months ago

“Found it easy to assemble and it has made my commute considerably easier especially on the hills.”

Helpful Report

Posted 8 months ago

“Customer service good, price OK, delivery late, returns & refunds didn't try. Design fault requires a large spanner to be carried around to release front wheel to repair punctures. A retrograde step from my quick release hub.”

Helpful Report

Posted 8 months ago

Swytch Bike is rated 4.1 based on 1,632 reviews