Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Good experiences with the new battery pack setup. Expected distances achieved. Only disappointment is the lack of space to place the digital motor gear change control on the original older style handle bars.”

Helpful Report

Posted 6 months ago

“System has transformed my wife’s old heavy Pashley bike into a daily driver. Swytch system is powerful and battery last longer than expected considering size. Only complaint is the cadence sensor is a bit flimsy to maintain a steady gap. If gap is too large, then the system doesn’t sense pedaling and fails to activate propulsion.”

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Posted 6 months ago

“I have purchased two kits for my wife and I, both are now around three years old and going strong. The system allows for some "tailoring" for private roads / wheel sizes etc so I am comfortably seeing 23mph which suits me fine. So far no sign of an battery degrading, couldn't ask for more.”

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Posted 6 months ago

“Decent price, easy to install kit. Customer service has been great in follow-up.”

Helpful Report

Posted 6 months ago

“Let me start by saying that once I got it installed and running, I was VERY satisfied with the Swytch riding experience. It is EXACTLY what I was looking for - a power assist on the grades. It works seamlessly - but the installation was anything but. The first wrinkle was just getting the motor wheel itself installed: my Trek FX2 had a through-axle fork, and the Swytch only works with a bolt-on. So the first thing I had to do was replace the fork. I also had to replace the hydraulic brake rotor AND find an adapter for the hydraulic brake caliper. I had to have it all done by my bike shop and it cost about $300 on top of the cost of the Swytch kit. When I got to setting up the rest of, that was a series of complications as well. It was not clear how to clamp the magnet rotor on the crank shaft; the sensor did not fit between the frame and the rotor until I decide to saw the mount off and secure it with wire ties; likewise, the mount for the LED controller is too small for my handlebars and THAT had to be wire-tied into place too. Finding the necessary instructions was a bit of chore, too, because there are separate manuals for separate components and of course everything is online. No actual "manual." But... somehow... through grit and perseverance (and entirely too much gnashing of teeth) I got it all set up and went for a test ride and... THAT was a REVELATION. It's effing MAGIC! The damn thing seems to work perfectly. With the LED controller I can turn the motor on or off, or leave it a minimal input until I get to a hill and then... Hill? What hill? I will go for my first serious ride with it tomorrow, and I'm quite looking forward to it. I would have given the whole experience 5 stars for the end result, but the installation was at best a 3 so I settled for 5. But based on my little bit of experience with the actual ride so far, I have to say the 5 is definitely worth the three.”

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Posted 6 months ago

“My husband used to take his bike out about once a year, but since making it electric he's been out several times a week. The only downside is the large amount of cables that we still need to find a way of hiding.”

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Posted 6 months ago

“The delivery process was very disappointing given wrong battery charger was included and wrong battery holder on the bike. It took an extra month from initial delivery to finally get the correct package. However now finally fitted to the bike, it works well.”

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Posted 6 months ago

“Bought an Lectric e-bike over a year ago. Way to heavy and not as comfortable as my ole'conversion Cruze bike... Ordered GO+, Installed in couple of hours and now enjoying the much lighter weight and the comfort of a recumbent. :)”

Helpful Report

Posted 6 months ago

“Excellent with decent range and power. Happy.”

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Posted 6 months ago

“Very happy. Bought two kits, one for me, one for wife. Great help on the hills in Cornwall! Easy to install. Only wish is that customer service would answer the phone instead of email and wait a day or two.”

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Posted 6 months ago

“Fantastic system. Really good when all is in place. Slightly more difficult to mount on my bike than I thought though. Maybe because my bike is >20 year old. Really happy”

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Posted 6 months ago

“Found it easy to assemble and it has made my commute considerably easier especially on the hills.”

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Posted 6 months ago

“Customer service good, price OK, delivery late, returns & refunds didn't try. Design fault requires a large spanner to be carried around to release front wheel to repair punctures. A retrograde step from my quick release hub.”

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Posted 6 months ago

“The whole idea seemed great and sold on me so decided to order and support in September 2023. Was promised May delivery which then became June and now July. I was expecting some delay but it’s not acceptable to start selling the kits on eBay and Amazon with im immediate delivery available while getting auto generated replies from customer service about safety changes to the kit etc for my benefit. I would avoid Swytch and paying upfront to fund it to be treated like this. It’s a great concept but unfortunately not delivered spoiling the whole experience. Don’t believe in refund promises as you will need to claim chargeback to get your money back.”

Helpful Report

Posted 6 months ago

“Really happy with our Swytch bike, when it finally arrived (delivery was a couple of weeks outside the window for one bike, and still waiting for a second one 3 months late and counting). Customer service were very fair, however, and refunded us the extra we'd paid for early delivery, but a bit disappointing. A query we had on the installation (part of the kit, the magnetic disc didn't seem to match what was shown in the manual) was quickly responded to. Now the bike is going and it is really good! Very happy with the operation and performance (I'd say the optional display/control which we got is essential for varying the assistance level according to the terrain) and the installation was easy if you are used to bike maintenance. It was a bit of a struggle to organize the wiring as there is quite a bit of spare cable to loop around neatly - inevitable as the kit is designed to fit on a wide range of bike sizes. We got the Go+ battery and it is rather heavy to take off and carry around whilst the bike is parked in town, but the velcro straps would be easy for a thief to undo and steal the battery if left on. I see they now offer a locking mount - I'll have to investigate that.”

Helpful Report

Posted 6 months ago

“Kit a bit late arriving but very well packed and everything included Fitting quite easy although pedal sensor on pedal wobbly but seems not to effect working Would have liked option of black wheel So overall happy with performance and battery life would recomend getting a kit”

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Posted 6 months ago

“The kit arrived a bit later than was promised. The kit included a "special" pedal sensor that did not fit my bike and after 2 goes (and about a week) a correct one was sent. I am quite experienced in bike and car repairs but I found the fitting process quite tricky. It was particularly difficult to fit the cables in a tidy and neat manner. However, once fitted, the bike performs really well and I am very pleased with it.”

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Posted 7 months ago

“Loved the customer service and the product is fun to use!”

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Posted 7 months ago

“Generally really good, I have just found the battery indicator on the LED display and battery unreliable, neither of them seem to be an accurate description and the battery runs out quicker than expected. Otherwise I love the kit, it was delivered super quickly and was easy to install.”

Helpful Report

Posted 7 months ago

“Hi Swytch Bike, I am absolutely delighted with your product! I received this only a short time after I placed my order, despite being warned it may be December, it arrived last week! Being a Manual Dyslexic, who finds any do-it-yourself Manual impossible, I called a friend; he has put together 3 previously. It only took just over an hour, and to his surprize and pleasure, all the fitting were the exact size!! This has widened my horizons, as we are in a rural area and live on the top of a hill; I can now get back home! A really great product; well done! (Dr) Pieter Mourik AM Wooragee (near Beechworth) Victoria, Aussie”

Helpful Report

Posted 7 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews