Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A long wait for the kit but relatively easy to attach to my ordinary bike It all works ok and I have the max battery but the range on it is nothing like the advertised 39k even with light assistance. So I need another max battery to have any sort of practical ride-I am in London. Having said all that it is a great idea and I don’t think any battery does what is advertised”

Helpful Report

Posted 1 year ago

“Not all swytch's fault, my trike came from China and nobody I know is able to fit the sensor on the pedal for me. However I can still hope.”

Helpful Report

Posted 1 year ago

“Not all swytch's fault, my trike came from China and nobody I know is able to fit the sensor on the pedal for me. However I can still hope.”

Helpful Report

Posted 1 year ago

“Battery did not last and website is not easy to source a new one. If the website was better then I may consider replacing the battery - at present my bike is useless.”

Helpful Report

Posted 1 year ago

“On the negative side, I find the battery doesn’t last as long as I’d expected, and the lights on the battery do not match the indicator on the display. The thumb throttle design makes it impossible to install on my bicycle. It interferes with the gear shifter. That said, I love it! Until the onset of winter made it impossible to continue, I found myself riding every day, a significant accomplishment for me. I look forward to warmer weather to get back out on it!”

Helpful Report

Posted 1 year ago

“I have had my Swytch bike for two years , no problems at all. I have an old and new style battery on the bike. but changing leads is somewhat "fiddly" to get all the little pins lined up correctly. Could you invent two Y junctions so that both batteries are connected . This is what I mean. The tail of Y ONE connects to the power lead on the wheel, one of the "arms" to one battery the other to the other battery. The tail of Y TWO connects to the magnet on the chain wheel, one arm to one battery, the other arm to the other battery. This means that only one battery will be switched on at a time, when that goes flat, press off button and press on button on charged battery”

Helpful Report

Posted 1 year ago

“Great concept. have been a user since the very first version on kickstarter/indiegogo. However over the years, the upgrades are too expensive, making it not worthwhile value for money at all. sorry! If the upgrades were more affordable, then i would do it.”

Helpful Report

Posted 1 year ago

“Battery life is terrible and the battery indicator does not match the output power level. Just use one set of LED like other E-Bikes. I have many friends who complain of the same issue.”

Helpful Report

Posted 1 year ago

“Battery life is poor. Motor rubs on the front fork of my Brompton. Tolerances are so tight, this must be a major issue for others. Motor often ‘pulses’ rather than clean, even pull. Given how long I waited these points leave me feeling a little let down and probably wouldn’t recommend to other Brompton users”

Helpful Report

Posted 1 year ago

“Design and assembly was as advertised but mileage estimates were significantly overrated. I started with the smaller battery and struggled to get the expected range even with keeping the assist levels as low as practically possible, and/or even turning it off while on level grade. I later purchased the larger battery and now use the smaller battery as a backup for longer rides. In addition, the estimated battery level indicator and power management is not very well calibrated and cannot be reliably used to estimate remaining range. For example, you may have 3/5 bars, and think that you have greater than 50% battery remaining, but that rapidly drops to 1 bar (or may even die) as you start to climb a hill, only to go back to 2 or 3 bars when you level out again. This can be frustrating. In addition, when the assist is turned off, the motor adds a noticeable drag, and is similar to riding in a light sand. Aside from these issues, the product works well, and makes riding enjoyable again, even when using the least amount of assist. I just recommend you treat the battery mileage estimates as absolute best case scenarios when on a level grade and when using the least amount of assist. If your ride consists of numerous hills and/or you want to use the most assist, I would cut the estimates in half. I would still recommend the product if you are considering converting your bike (as opposed to a new ebike) to enjoy casual 12mph rides - just expect less than advertised range and plan accordingly. If you are looking for a high performance bike, that is going run 20mph for extended commutes shop elsewhere.”

Helpful Report

Posted 1 year ago

“I like my Swytch bike a lot now that I have it installed, the way it handles hills and inclines is all I hoped for. The installation is a little tricky, I had to take it to a bike shop to swap the tire onto the new wheel and getting the sensor placed and the spacers figured out for the handlebar was no easy task but I managed. Your website leaves much to be desired, it's not user friendly at all, I'm looking to make a simple purchase of a spare battery and have to go through your support portal for assistance. Overall I give the installed kit 5 stars but I'm giving 4 stars in this review because your customer service is lacking”

Helpful Report

Posted 1 year ago

“I love my Switch bike. The set-up was pretty easy, and I love boost of energy when peddling up hill. The battery can go quickly so you have to choose your spots to use it.”

Helpful Report

Posted 1 year ago

“Quite good kit, easy to install in most aspects. I had an issue to mount the front wheel as the shaft was larger than the fork hole so needed to grind away some material to make it fit. Battery life was less then expected. I got the Max but during my bike commute have run out of battery before getting home, total roundtrip is 20 km. Conditions have been challenging, -10C and snow but I bought Max in order to have margin. Easy to use and works well.”

Helpful Report

Posted 1 year ago

“The kit is pretty fair, but the battery duration claims are off and the indicators on the battery are completely unreliable (most users complain about this). The display provided stopped working after a couple of months, but support send me a replacement as soon as possible. These two issues made me question the build quality of the kit, but only time will tell about that. I would also appreciate a larger capacity battery option for the AIR/MAX kit. GO is cheaper and with larger capacity batteries. It makes us AIR/MAX users feel a bit of ripped off to be honest.”

Helpful Report

Posted 1 year ago

“My swytch'd bike is not yet on the road for good, but the installation following the enclosed guide worked like a breeze. Not included though were usage instructions for the throttle (agreed, no need ;-) )and the "advanced" display which I would have liked to know how to handle. Found out by trial and error in the end. The bicycle itself though has gone through a ginormous transformation, it is still my beloved old bike, but, people, does this work well now! I liked the idea from the beginning, but got somehow scared when I got to install all the parts. For no reason, as it turned out. Not more than an hour later I was looking at an e-bike, working perfectly whilst not gotten any bulkier than it was. Thank you! Having said that, the kit is not cheap, plus I had to pay a horrendous customs fee (thanks for nothing, Brexit) on top. But if you own a bike you love, there is no better way to make it electrified!”

Helpful Report

Posted 1 year ago

“I’m 80 years old and couldn’t do the hills anymore and then I got the Swytch kit and put it on my 30 year old bike and now nothing can stop me. It took 3 months to get it but I was kept up to date frequently by email. Love it !”

Helpful Report

Posted 1 year ago

“We were very happy with the entire purchasing process of our Swytch bikes. Delivery time was a little longer than expected, but we also ordered just prior to the Covid pandemic. We are in the US and shipping was greatly affected by the pandemic. None of the delay was the fault of Swytch! Any future correspondence we’ve had with the Swytch team has been answered promptly, and taken care of without any hitches. We enjoy our bicycles with the pedal assist option. We did not purchase a throttle because we want to benefit from pedaling. This was a good option for us because it allows us to ride in a low assist level or without any assist as our bicycles are lighter weight than a lot of the full electric bikes that are out there. We are very happy that we discovered this option and happy that Swytch came up with this idea.”

Helpful Report

Posted 1 year ago

“Only rated as 4 presently as my wife had limited opportunity to fully test it did not have enough in saddle time to test battery endurance and flexibility of motor settings but was fully satisfied at the performance in the two rides she did and the ease of fitting,contemplating buying one for my own bike, definately a must for cyclists in their seventies. Happy customers Roy & Sue Walsh”

Helpful Report

Posted 1 year ago

“After ordering it I had to wait longer than the time I was told it would take. During that time I received at least 20 marketing emails which had nothing to do with my purchase. I found that very annoying. The technical support was excellent because I had prompt helpful replies every time I made an enquiry always from the same person. The main problem was that I had to source different screws for the hub motor because the six dome headed screws were fouling the inside of the front fork. Eventually I found SS hexagonal headed screws but had to file the heads down to about half their original thickness, also I had to cut them to about half their length. I also had to file the flats on the axle down from 10mm to 9mm. Getting the sensor to rotate with a constant gap between it and the sensor was a bit of a faff, but just needed patience. Once done I had only two short outings totalling about 15miles before I had an accident by fainting while riding it. I was taken to A and E and spent a week in hospital. I've not cycled for 6months on medical advice but in a few days I will be allowed to ride my bike again. I was delighted with the performance of the Swytch conversion in the short time I had with it. I was not impressed by the marketing team's constant bombardment by emails of irrelevant sales jargon. Also, without my level of engineering workshop skills, the kit would not have functioned properly.”

Helpful Report

Posted 1 year ago

“Swytch Bike has made my 3 mile/5 kilometer commute more fun. Set up was easier than expected with my only gripe being that I had to file the axle down to fit in the fork of my 2013 Trek FX 7.2. My town is very hilly so I also purchased the throttle to help get me up to speed with traffic faster. Overall unbeatable performance for the price, especially since I wasn’t sure if I’d even like an e-bike.”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,632 reviews