Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Battery life is terrible and the battery indicator does not match the output power level. Just use one set of LED like other E-Bikes. I have many friends who complain of the same issue.”

Helpful Report

Posted 10 months ago

“Battery life is poor. Motor rubs on the front fork of my Brompton. Tolerances are so tight, this must be a major issue for others. Motor often ‘pulses’ rather than clean, even pull. Given how long I waited these points leave me feeling a little let down and probably wouldn’t recommend to other Brompton users”

Helpful Report

Posted 10 months ago

“Design and assembly was as advertised but mileage estimates were significantly overrated. I started with the smaller battery and struggled to get the expected range even with keeping the assist levels as low as practically possible, and/or even turning it off while on level grade. I later purchased the larger battery and now use the smaller battery as a backup for longer rides. In addition, the estimated battery level indicator and power management is not very well calibrated and cannot be reliably used to estimate remaining range. For example, you may have 3/5 bars, and think that you have greater than 50% battery remaining, but that rapidly drops to 1 bar (or may even die) as you start to climb a hill, only to go back to 2 or 3 bars when you level out again. This can be frustrating. In addition, when the assist is turned off, the motor adds a noticeable drag, and is similar to riding in a light sand. Aside from these issues, the product works well, and makes riding enjoyable again, even when using the least amount of assist. I just recommend you treat the battery mileage estimates as absolute best case scenarios when on a level grade and when using the least amount of assist. If your ride consists of numerous hills and/or you want to use the most assist, I would cut the estimates in half. I would still recommend the product if you are considering converting your bike (as opposed to a new ebike) to enjoy casual 12mph rides - just expect less than advertised range and plan accordingly. If you are looking for a high performance bike, that is going run 20mph for extended commutes shop elsewhere.”

Helpful Report

Posted 10 months ago

“I like my Swytch bike a lot now that I have it installed, the way it handles hills and inclines is all I hoped for. The installation is a little tricky, I had to take it to a bike shop to swap the tire onto the new wheel and getting the sensor placed and the spacers figured out for the handlebar was no easy task but I managed. Your website leaves much to be desired, it's not user friendly at all, I'm looking to make a simple purchase of a spare battery and have to go through your support portal for assistance. Overall I give the installed kit 5 stars but I'm giving 4 stars in this review because your customer service is lacking”

Helpful Report

Posted 11 months ago

“I love my Switch bike. The set-up was pretty easy, and I love boost of energy when peddling up hill. The battery can go quickly so you have to choose your spots to use it.”

Helpful Report

Posted 11 months ago

“Quite good kit, easy to install in most aspects. I had an issue to mount the front wheel as the shaft was larger than the fork hole so needed to grind away some material to make it fit. Battery life was less then expected. I got the Max but during my bike commute have run out of battery before getting home, total roundtrip is 20 km. Conditions have been challenging, -10C and snow but I bought Max in order to have margin. Easy to use and works well.”

Helpful Report

Posted 11 months ago

“The kit is pretty fair, but the battery duration claims are off and the indicators on the battery are completely unreliable (most users complain about this). The display provided stopped working after a couple of months, but support send me a replacement as soon as possible. These two issues made me question the build quality of the kit, but only time will tell about that. I would also appreciate a larger capacity battery option for the AIR/MAX kit. GO is cheaper and with larger capacity batteries. It makes us AIR/MAX users feel a bit of ripped off to be honest.”

Helpful Report

Posted 11 months ago

“My swytch'd bike is not yet on the road for good, but the installation following the enclosed guide worked like a breeze. Not included though were usage instructions for the throttle (agreed, no need ;-) )and the "advanced" display which I would have liked to know how to handle. Found out by trial and error in the end. The bicycle itself though has gone through a ginormous transformation, it is still my beloved old bike, but, people, does this work well now! I liked the idea from the beginning, but got somehow scared when I got to install all the parts. For no reason, as it turned out. Not more than an hour later I was looking at an e-bike, working perfectly whilst not gotten any bulkier than it was. Thank you! Having said that, the kit is not cheap, plus I had to pay a horrendous customs fee (thanks for nothing, Brexit) on top. But if you own a bike you love, there is no better way to make it electrified!”

Helpful Report

Posted 11 months ago

“I’m 80 years old and couldn’t do the hills anymore and then I got the Swytch kit and put it on my 30 year old bike and now nothing can stop me. It took 3 months to get it but I was kept up to date frequently by email. Love it !”

Helpful Report

Posted 11 months ago

“We were very happy with the entire purchasing process of our Swytch bikes. Delivery time was a little longer than expected, but we also ordered just prior to the Covid pandemic. We are in the US and shipping was greatly affected by the pandemic. None of the delay was the fault of Swytch! Any future correspondence we’ve had with the Swytch team has been answered promptly, and taken care of without any hitches. We enjoy our bicycles with the pedal assist option. We did not purchase a throttle because we want to benefit from pedaling. This was a good option for us because it allows us to ride in a low assist level or without any assist as our bicycles are lighter weight than a lot of the full electric bikes that are out there. We are very happy that we discovered this option and happy that Swytch came up with this idea.”

Helpful Report

Posted 11 months ago

“Only rated as 4 presently as my wife had limited opportunity to fully test it did not have enough in saddle time to test battery endurance and flexibility of motor settings but was fully satisfied at the performance in the two rides she did and the ease of fitting,contemplating buying one for my own bike, definately a must for cyclists in their seventies. Happy customers Roy & Sue Walsh”

Helpful Report

Posted 11 months ago

“After ordering it I had to wait longer than the time I was told it would take. During that time I received at least 20 marketing emails which had nothing to do with my purchase. I found that very annoying. The technical support was excellent because I had prompt helpful replies every time I made an enquiry always from the same person. The main problem was that I had to source different screws for the hub motor because the six dome headed screws were fouling the inside of the front fork. Eventually I found SS hexagonal headed screws but had to file the heads down to about half their original thickness, also I had to cut them to about half their length. I also had to file the flats on the axle down from 10mm to 9mm. Getting the sensor to rotate with a constant gap between it and the sensor was a bit of a faff, but just needed patience. Once done I had only two short outings totalling about 15miles before I had an accident by fainting while riding it. I was taken to A and E and spent a week in hospital. I've not cycled for 6months on medical advice but in a few days I will be allowed to ride my bike again. I was delighted with the performance of the Swytch conversion in the short time I had with it. I was not impressed by the marketing team's constant bombardment by emails of irrelevant sales jargon. Also, without my level of engineering workshop skills, the kit would not have functioned properly.”

Helpful Report

Posted 11 months ago

“Swytch Bike has made my 3 mile/5 kilometer commute more fun. Set up was easier than expected with my only gripe being that I had to file the axle down to fit in the fork of my 2013 Trek FX 7.2. My town is very hilly so I also purchased the throttle to help get me up to speed with traffic faster. Overall unbeatable performance for the price, especially since I wasn’t sure if I’d even like an e-bike.”

Helpful Report

Posted 11 months ago

“I love my Swytch. The light weight and perfect fit are great. It is much less cumbersome than the “real” ebike I got for my wife. The problem is I need a second(backup) battery so I can go on longer excursions. I’ve tried to order one from Swytch but I’m told that I have to buy another whole kit! What’s with that?”

Helpful Report

Posted 11 months ago

“Pretty easy to install although the pedal sensor assembly does seem rather frail and the shape of my crank did not help setting the supporting bracket straight. Certainly is neat once completed. The most frustrating thing is not being able to go on the Web site to order parts such as an extra battery. Seems to pull well but not tried a long ride as yet”

Helpful Report

Posted 11 months ago

“These swytchd employees won’t respond to your query in time and even it takes days to answer and they won’t even tell you why they have deducted so much amount from your security deposit . Very bad customer experience and I prefer to go to other platforms to rent bike .”

Helpful Report

Posted 11 months ago

“I have two swytch kits for the 2 bromptons that I have. While you could install the kits yourself, I went to a brompton specialist that was familiar with the kits and their install. Pros: It is a cheap retrofit kit that is of decent quality. The battery lasts a long time, and the wheel hub puts in good work. I honestly leave the power on the lowest setting and that is more than enough to make the battery last a long time and get you up hills with ease. The fold still works with some caveats that I will outline in the con section. Cons: It does add a bit of weight to the bike. There are some variances with the part quality that might make each install different. The quality of the pedal sensor is questionable. For this price, I would gladly pay an upcharge to a torque sensor vs the way Swytch did it. The sensor can easily loosen or lose its calibration if it gets lose during normal vibration and you need to reposition the sensor back it where it was. If you think it isn't working well, just push the sensor close to the detector and it should work again. Inconvenient but it is what it is. The extra weight on the bike makes it difficult to roll the bike when folded. This is true even if you use a rack and have ez wheels (or equiv). The extra weight causes the rear tire to push down more on the rear rack which causes the wheel to poke through the rack (if you don't have the official brompton racks). This makes rolling impossible. The bike still stands on its own, but it also makes having the rack extender shafts mandatory so the bike stands straight. Misc: I had to contact customer service because I ordered 2 full sets of the Swytch kit and I was mailed like 3.5 sets. If I didn't contact customer service, I could have unethically kept them and sold them for a profit. Instead, I contacted them asking what I should do and I had to unpack everything, double check my invoice to make sure I had everything, contact them to make sure I wasn't sending out anything I needed, and then mail the remaining parts back (Swytch did pay for return shipping). There is lag in the communication, but if you go into it not expecting 5 star customer service, then it is ok. If you can't get the ARC kit because you don't live in the UK, the Swytch should be on your list. There are other players in the Brompton space now, but I still think the Swytch is a good offering. It is a solid B. With a few changes and improvements, it could be a B+. I would rate the official Brompton electric as a B+/A-. ARC would be an A+.”

Helpful Report

Posted 11 months ago

“I used the kit throughout the entire summer of 2023. I'm quite pleased with the product. The battery provided me with the energy to ride faster with less effort. Generally, I select level 1 on flat surfaces and level 2 when there is wind or a slight incline. For me, levels 3 and beyond are just a waste of energy. At level 1, I can bike 45 miles (70 km), but the range drops to 18 miles (30 km), and when cycling uphill, more energy is required, significantly impacting the rest of your ride. If you plan to ride long distances, you will need two batteries, but it can get expensive. Dealing with customer service during COVID-19 was challenging. Fortunately, someone took charge, and I eventually received the delivery after almost a year. I didn't receive the proper wheel size, but once I installed it and went for a ride, I felt almost no difference. Just contemplating the idea of returning the wheel and getting the correct one was enough to elevate my anxiety to the roof! The product is fairly good, but take the time to shop around. The packaging was sufficient, and the booklet is quite comprehensive. However, their advertising suggests that you can easily switch the kit between bikes. Forget about it. You have to reinstall everything on the other bike—cables, wheel, and adjustments, etc. The max battery is quite heavy, if you insert it in your backpack. One thing I love about the product is that you can remove the battery, lock your bike, and go shopping. It's easy to remove and easy to install.”

Helpful Report

Posted 11 months ago

“Generally love it. Fit to bike was doable, but required being clever. Mine has worked just fine, not perfect. Range (even along the exact route with similar conditions) is variable. Affect of motor drag at end of output is a bummer - SO much resistance, rediculous. Hate that. Odometer has twice now randomly reset to zero (at just above 600 miles). I find the fact that the battery itself has one set of charge lights that don't corroborate with control battery gage annoying. Little battery indicator is wild and goes from 2 to 1 then to 2 to 3, very annoying. These are the bits that riders need to have a good commute. I wish that when you pedal faster than the assist limit, that the thing would just chill and not add resistance. When I'm jamming I feel like I am cranking against the motor like a spin bike. boo.”

Helpful Report

Posted 11 months ago

“**********”

Helpful Report

Posted 11 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews