Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The swytch kit gave me the confidence and comfort to ride my bike more often and for more applications. I began cycling to work, which previously would have left me sweaty and too fatigued to work at my best. With the assistance from the motor I also had more confidence on the road. I wasn’t keen on getting purpose built ebike, they’re heavy, some have proprietary components, and I like to do my own maintenance and lifting those things can make minor maintenance a pain. By keeping my bike I have been able to keep maintenance simple. I was pleasantly surprised to find recently that new components have become available to existing users, I was able to move my battery from the handlebars to my bike rack due to the power extension cable, which has improved handling greatly. I wish extra batteries were more attainable, I’d love them for longer rides. I have had to replace both my pedal sensor due to failure and magnet disc due to breakage, but the parts were available and easy to order and the cost has been so much less than getting a new bike. Fun to ride, glad to keep my own bike, and cost effective, would recommend.”

Helpful Report

Posted 9 months ago

“I purchased the origional battery and e-conversion kit back in 2020. It took several hours to figure out how to put it together, partly because you will need to make adjustments with washers so as to accommodate the hub to the front wheel forks and brake discs. Swytch are very good at communicating the best way to making fitting adjustments and they are also very good with replacing items that fail within the 2 year warranty period ( I purchased a USB rechargable back light that failed inside the warranty and Swytch replaced it without a quibble. I also needed to replace the battery cover due to a zip failure and that was done quickly aswell.) Nothing is perfect in life, or with rarity however, and the same could be said for Swytch. The early product would sometimes vibrate at the hub, at terminal speed, and still does, however, it is usually remedied by not peddling for a few seconds. It seems it had something to do with the power draw from the older battery, so I'm not sure if this has been cured with the new batteries. I would also say that I asked for information from Swytch about the battery charge duration of the new lighter weight products, but they failed to reply. Unless Swytch overlooked this, it suggests to me there was little or no advantage to making the conversion to the new battery, which to do so would have meant forking out another £300-400 depending on which one.”

Helpful Report

Posted 9 months ago

“Over the time we have had the older version on my wife's bike has worked well on the conventional ladies road bike. How ever on my hybrid bike the weight on the front is to much, steering and handling suffers. Have been unable to to reposition lower down. Having ordered the.new version battery position under seat bar or lower down on lower bottom of frame, should be so much better once received and fitted.”

Helpful Report

Posted 9 months ago

“Really good but makes bile quite heavy”

Helpful Report

Posted 9 months ago

“I was looking for a cheaper alternative to a ‘full’ electric bike. Swytch looked perfect as it is not too hilly around us. I swapped the wheel and attached everything in about 2 hours I was amazed when I tried the bike. I’d never ridden an electric bike before and it made such a HUGE difference Ours is the older, bulkier battery. The new one looks much smaller, lighter and better There is nothing bad to say about the Swytch .. the only reason for 4 stars not 5 is that other ‘purpose made’ electric bikes have become so much cheaper that if starting again i would go through all the options again”

Helpful Report

Posted 9 months ago

“I was able to covert my wife's Kona Splice Deluxe to an awesome e- assist bike with ease. We love the bikes and now she doesn't get so fatigued on longer rides or hilly rides. Other e assist type bikes on the market were not in the same league as the Kona so this was a perfect solution. We wee early adopters and have the older system with the bulkier battery handle bar mount - the battery weight does require some extra handlebar care when turning at slow speed - we are considering upgrading to the newer system”

Helpful Report

Posted 10 months ago

“4 years with the same swytch kit and all is perfect!”

Helpful Report

Posted 10 months ago

“The kit didn’t fit my Trek bike frame so tried it on another bike and now there seems to be wires broken in the front connector because we had to take it off and put it on different bikes. Disappointed as I haven’t used it at all!! It also took about 5 months to arrive.”

Helpful Report

Posted 10 months ago

“Great adaptation to my bike. Very reliable but only useful if used sparingly. Managed to use on famous Hayling to Paris charity cycle ride last July over 400 miles. Had to charge regularly though. I would like to buy a second battery as back up?”

Helpful Report

Posted 10 months ago

“I can't say enough good things about the device. I spend more time on my bike. I have more fun and when I get to the other end I'm ready for a meeting. I'm not a sweaty mess. The only reason I'm not giving it five stars is because the range given versus the range in reality quite a difference. It's what I would expect was such a small light battery, but it's annoying that the range advertised is so far off the mark.”

Helpful Report

Posted 10 months ago

“After some initial teething problems the customer service resolved the issue and have been using my old swytch for a couple of years”

Helpful Report

Posted 10 months ago

“After some initial teething problems the customer service resolved the issue and have been using my old swytch for a couple of years”

Helpful Report

Posted 10 months ago

“Très content du kit qui remplit son rôle. Néanmoins, le capteur magnétique a nécessité une adaptation de mon vélo pour qu'il soit opérationnel. Enfin, l'écran de contrôle ne semble pas s'étalonner correctement avec les témoins de charge de la batterie. En effet, l'écran est plus pessimiste sur le niveau de charge que ce qu'indique la batterie ce qui provoque l'arrêt de l'assistance électrique prématurément.”

Helpful Report

Posted 10 months ago

“It is an excellent support for the extra power I need when riding my Brompton for daily commuting. It makes my rides easier, but pedaling is still part of the job. It is also light weight so when I have to turn it of does not affect much my experience. Battery is good for about 10 kilometers, but depends a lot on the terrain, rider weight, and pedaling power. I am an above the average cyclist with low body weight and I get about 10-12 km range on a moderately hilly ride.”

Helpful Report

Posted 10 months ago

“Happy overall with my Swytch experience 9 months after receipt, but a little disappointed with the range. I have the Maxx battery - I ride at level 1 minimum output, which is good for my 20km round trip journey, but not much more. Not overly hilly, total 120m elevation.”

Helpful Report

Posted 10 months ago

“I considered its purchase for a long time as the cost was more than I could afford at the time. When I took delivery I was unhappy with the weight, it was far heftier than I expected. Sadly on the very next release, just a short while later, Swytch came out with the mobile phone sized/weight power bank. It was too late by then for me. I tried the heavier power source twice in total and haven’t used it since due to the weight. I was given the chance to buy the newer model but I was out of money by then. I feel it was a waste for me because I had wanted the convenience of the lighter/smaller model”

Helpful Report

Posted 10 months ago

“Light and easy to use.”

Helpful Report

Posted 10 months ago

“The extra power makes cycling so much more enjoyable. I had hoped to use it on a bike I have at my holiday home but it would not transfer easily. I would suggest it is more for casual cycling. Great service from the team”

Helpful Report

Posted 10 months ago

“Thanks to Swytch I have been able to utilize my trusty butcher bike from 1959, making it an enjoyable and practical ride. However, as my battery was stolen, I had to supply my initial order. After waiting for months, and being informed about progress underway, I was eventually informed: "We have not been able to deliver your Kit to your region and today we have processed a full refund". I was so fortunate as to track down a spare battery locally (buying it from someone whose bike had been stolen) - otherwise I would had been seriously disappointed. When you start serving a region/country, you have to be able to follow up!”

Helpful Report

Posted 10 months ago

“Good points - increased our cycling range and the additional power up hills great. Kit reasonably easy to fit, although I had to buy larger cable ties. Not so good - once kit ordered communication with Swytch impossible. Waited seven months for kit having paid with order! Just bought extra max battery (eye watering price) as range of original Max battery deteriorated to 15 miles. Now have local cycle store who sell/fit kits and are really helpful - this new business model is great!”

Helpful Report

Posted 10 months ago

Swytch Bike is rated 4.1 based on 1,632 reviews