Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The kit didn’t fit my Trek bike frame so tried it on another bike and now there seems to be wires broken in the front connector because we had to take it off and put it on different bikes. Disappointed as I haven’t used it at all!! It also took about 5 months to arrive.”

Helpful Report

Posted 8 months ago

“Great adaptation to my bike. Very reliable but only useful if used sparingly. Managed to use on famous Hayling to Paris charity cycle ride last July over 400 miles. Had to charge regularly though. I would like to buy a second battery as back up?”

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Posted 8 months ago

“I can't say enough good things about the device. I spend more time on my bike. I have more fun and when I get to the other end I'm ready for a meeting. I'm not a sweaty mess. The only reason I'm not giving it five stars is because the range given versus the range in reality quite a difference. It's what I would expect was such a small light battery, but it's annoying that the range advertised is so far off the mark.”

Helpful Report

Posted 8 months ago

“After some initial teething problems the customer service resolved the issue and have been using my old swytch for a couple of years”

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Posted 8 months ago

“After some initial teething problems the customer service resolved the issue and have been using my old swytch for a couple of years”

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Posted 8 months ago

“Très content du kit qui remplit son rôle. Néanmoins, le capteur magnétique a nécessité une adaptation de mon vélo pour qu'il soit opérationnel. Enfin, l'écran de contrôle ne semble pas s'étalonner correctement avec les témoins de charge de la batterie. En effet, l'écran est plus pessimiste sur le niveau de charge que ce qu'indique la batterie ce qui provoque l'arrêt de l'assistance électrique prématurément.”

Helpful Report

Posted 8 months ago

“It is an excellent support for the extra power I need when riding my Brompton for daily commuting. It makes my rides easier, but pedaling is still part of the job. It is also light weight so when I have to turn it of does not affect much my experience. Battery is good for about 10 kilometers, but depends a lot on the terrain, rider weight, and pedaling power. I am an above the average cyclist with low body weight and I get about 10-12 km range on a moderately hilly ride.”

Helpful Report

Posted 8 months ago

“Happy overall with my Swytch experience 9 months after receipt, but a little disappointed with the range. I have the Maxx battery - I ride at level 1 minimum output, which is good for my 20km round trip journey, but not much more. Not overly hilly, total 120m elevation.”

Helpful Report

Posted 8 months ago

“I considered its purchase for a long time as the cost was more than I could afford at the time. When I took delivery I was unhappy with the weight, it was far heftier than I expected. Sadly on the very next release, just a short while later, Swytch came out with the mobile phone sized/weight power bank. It was too late by then for me. I tried the heavier power source twice in total and haven’t used it since due to the weight. I was given the chance to buy the newer model but I was out of money by then. I feel it was a waste for me because I had wanted the convenience of the lighter/smaller model”

Helpful Report

Posted 8 months ago

“Light and easy to use.”

Helpful Report

Posted 8 months ago

“The extra power makes cycling so much more enjoyable. I had hoped to use it on a bike I have at my holiday home but it would not transfer easily. I would suggest it is more for casual cycling. Great service from the team”

Helpful Report

Posted 8 months ago

“Thanks to Swytch I have been able to utilize my trusty butcher bike from 1959, making it an enjoyable and practical ride. However, as my battery was stolen, I had to supply my initial order. After waiting for months, and being informed about progress underway, I was eventually informed: "We have not been able to deliver your Kit to your region and today we have processed a full refund". I was so fortunate as to track down a spare battery locally (buying it from someone whose bike had been stolen) - otherwise I would had been seriously disappointed. When you start serving a region/country, you have to be able to follow up!”

Helpful Report

Posted 8 months ago

“Good points - increased our cycling range and the additional power up hills great. Kit reasonably easy to fit, although I had to buy larger cable ties. Not so good - once kit ordered communication with Swytch impossible. Waited seven months for kit having paid with order! Just bought extra max battery (eye watering price) as range of original Max battery deteriorated to 15 miles. Now have local cycle store who sell/fit kits and are really helpful - this new business model is great!”

Helpful Report

Posted 9 months ago

“Very easy to install my order to and have recommended it to friends. I would go for the larger battery not the smallest. It's hard to use as a normal bike once installed because there's a lot of drag from the Dynamo but I don't know if this will get better overtime.”

Helpful Report

Posted 9 months ago

“Converting an old GNOME RHÔNE duralumin bike from 1948 , in à fast electrique bike is very simple and gives à réal pleasur. François Pillot”

Helpful Report

Posted 9 months ago

“It was easy to install and worked well for a few months, but the battery performance dropped rapidly. Now I find Swytch has discontinued the battery I have (a gen 2) and expect me to buy a complete new battery kit and mounting bracket. Disappointing and poor sustainability, not being able to refurbish a battery pack.”

Helpful Report

Posted 9 months ago

“My swytchbike tourer works really well a d I'm enjoying riding it. I've only given 4 stars, however, because my Brompton kit gives intermittent judder on the front wheel. I've tried swapping controllers, disconnected the hall sensor, checked that the pedal sensor disc is set up correctly, all to no avail. To get smooth operation, I have to, momentarily stop pedalling, then slowly start pedalling, sometimes several times, then it's smooth again. I suspect it's a motor problem, as the controller works perfectly on my tourer. Another possibility is the mount, but I've cleaned and checked the connectors, which seem ok”

Helpful Report

Posted 9 months ago

“Did a Brompton conversion on my wife’s bike back in March 2021. The conversion was pretty straightforward but it was comforting to have a video check done on completion. There were a couple of build issues but their customer support was excellent and replacement parts arrived in a few days. On the road the bike was transformed and my wife loves it. After a few rides it developed a fault where there was a power judder from the front wheel. Again customer support was excellent they said they were aware of the problem and were developing a software modification. After about a month ( delay to to post Covid transport issues) I received a replacement controller with full fitting instructions. This fixed the issue and since then the system has worked well. We have the old heavy battery fitted on the handlebars and this is not an elegant or very stable solution. Good to see they have now developed a small lightweight battery but unfortunately it’s too expensive for it to be worthwhile for our bike. The range with the old battery is around 20 miles which is all we need but might not suit everybody. All in all it’s been a successful project and the support I have received from Swytch more than made up for the small problems along the way. I have not commented on delivery below as being just post Covid there were all sorts of transport problems but again we were kept well informed on developments.”

Helpful Report

Posted 9 months ago

“Battery has never worked properly and it keeps cutting out. If it does actually work the the noise it makes is a horrible and makes everyone turn and stare at you and range is nowhere near what is advertised, maybe just 1/3rd. Riding your bike without help from the battery feels like having the brake slightly on so not a great experience trying to get home when it stops working . This is the same for both of the systems that I bought. Customer service just stopped responding to my messages so I'm left with 2 very expensive door stops and 2 fancy looking wheels hanging on my shed wall.”

Helpful Report

Posted 9 months ago

“Battery on one bike now not working - intermittently working on the other bike”

Helpful Report

Posted 9 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews