Name: Swytch Bike
Rating: 4.12

“I could cry! I haven't yet had one decent ride on this bike . I purchased the pro, hoping to get a decent 35 mile ride on one charge. I have had a sprodiac 4 mile ride before the power pack cuts out. And then it is hit and miss to whether it works! First they thought it was the bracket which I changed, and it made absolutely no difference. I contacted them to let them know and nothing was done. Extremely disappointed I put the bike aside for the winter. I desperately wanted to see someone about it and took it to Halfords but they could not help. I then contacted Swytch again to tell them about my dissatisfaction and a really lovely chap brought my hopes up by saying it was the controller that was faulty. Next day delivery I received the part and was so hopefully about finally taking my bike out on a decent bike ride without any anxiety, as my bike is now incredibly heavy since the conversion and I am surrounded by hills were I live, so literally it kills my back which is the reason I decided to purchase the Swytch in the first place! I followed the instructions from a you tube video to fit the controller, and joyously went on a bike ride. Initially it worked, but after 2miles I stopped at a friend's house for approximately 30, turned the power pack off and put it in my rucksack. Unfortunately, when I went to start my epic adventure the bike yet again failed me ! Thats why I could cry, as I have all these high hopes that just since Ive had this bicycle keep getting crushed! I desperately wanted and have continuously asked whether I could see someone in London and I need reassurance and I've never really had reassurance, remote support; but that's not the same as reassurance that the product is fully operational. I understood this at the beginning as being due to Covid, but so long afterwards, it's just frustrating! I converted this on my own in Lockdown and initially found the pedal sensors difficult to position. I've managed this now but now it has stopped powering. All I ask is for someone to get it to work for me and considering it's never worked only in occasional fits but more trouble than it's worth with its unpredictable and frustrating and a standing joke with my colleagues at work & friends! It's not fit for purpose unfortunately. It has now stopped powering altogether now. I'm so disappointed, it has not been plain sailing at all.”

Helpful Report

Posted 2 years ago

“Overall my initial impressions of the kit are favourable. The installation took about 1.5 hours and was straightforward. As some others have noted, it assumes that your dropouts have a 10 mm wide slot. This should have been stated up front. Also, the website continues to claim that the front wheel with motor weights 1.5 kg which is not true. The 700C wheel weighs just under 3 kg which adds about 2 kg to the bike weight. Most worried about the longevity of the pedal sensor.”

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Posted 2 years ago

“VERY IMPRESSED WITH CUSTOMER SERVICE, ESPECIALLY AFTER THE SALE ! From the very beginning I realized that this would be a complex transaction logistically. I would have to wait while my kit was manufactured and shipped half way ‘round the world before it arrived here in the U.S. That’s understandable and reasonable. Without these cost saving measures Swytch could not provide their product at such a competitive price point. Shipping issues are beyond the control of any individual or company, but Swytch kept me informed by e-mail and was always there to help in any way they could. It is refreshing, in this world today, to experience a company that truly believes in customer service and Skype certainly lives up to that promise !”

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Posted 2 years ago

“I don't have yet .I do want to purchase a ebike kit. The price is fair an am looking forward to have one . I ride to work 84 miles a week 7 days a week. I can really use a ebike.thank you”

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Posted 2 years ago

“I am a nervous cyclist with a medically related stamina problem. The Swytch kit has been a revelation. Relatively simple to attach, it makes cycling up slopes/hills and across rough territory extremely easy. Great product with excellent communication throughout and comprehensive support system.”

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Posted 2 years ago

“Great!!!!!”

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Posted 2 years ago

“It is easy to fit, it took me about 2 hours and most of that time was reading the instructions and finding the tools. The hardest thing was turning the battery on. There is a very small toggle switch at the rear of the battery pack. I tried to turn it on by pressing of the fabric battery cover where marked but in the end unzipped the battery cover to view the switch clearly. The assistance is great as soon as you start to pedal the motor cuts in and off you go. Hills are a breeze, I'm a fat, 100 kg, unfit pensioner, I just sailed up them. When you stop peddling the motor cuts out and you freewheel as normal. My bike is a Skoda Fun Ride cross and when I picked the bike up to put it away I noticed that it is much heavier. I have an old 531 10 speed bike on 1" wheels and i think it would not be so suited to the conversion. I use a u lock but I need to get a padlock and chain so that I can lock the front wheel and motor up when I leave the bike. I think that if you programme the battery pack with a smaller sized wheel you can increase the top speed above the 15 mph. The motor wheel is a fair match to the existing rear wheel apart from the hub motor and spokes being black. The rear wheel has silver spokes and hub. The black rim is identical. The front wheel is laced 2 cross rather than the existing 3 cross rear. I don't know what the range is but if I run out of charge I'll just use it as a normal bike. You don't need to change gears I keep it in a fair high gear and it seems fine. I ordered it months ago and was begining to think I had been the subject of a scam when the huge box arrived. I'm well pleased with bike it rides easy and I use it for local trips.”

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Posted 2 years ago

“I have learned that if a product is boxed like an iPhone it’s gonna be good. It took months to get to me but in all fairness, covid and shipping are issues with all sorts of product delivery. Opening it was awesome. Assembly was a snap. But when I put puddle to the mental I was amazed. She flew! Then I tried adjusting the power settings and it did exactly what I hoped it would. It made a moderate ride pleasurable. My wife is gonna love this especially since she is now 68 and not in shape. Well done Swytch.”

Helpful Report

Posted 2 years ago

“Paid extra to receive power pack earlier. 5 months later - it still doesn't work. easy to set up but one part wrong shape so had to be replaced before it could be assembled. They sent the same part again! Next delivery was the same part again and a near fit part but it needed filing down to fit. Then power pack would not fit the handlebar shape so new bracket need to be ordered. This one no longer sat on the handlebars so each time you want to change the power level you have to stop. It worked in the end well - for two/three journeys. Then it started to fail, only giving a short power boost as the pedal was pushed down and then stopped powering. Then it stopped powering altogether. Zoom call followed and technician decided on the 'solve it all' new bracket for the battery. This arrived and did not make any difference after being fitted. Next, it was decided a new controller would do the trick. Arrived, fitted - made no difference. Now another Zoom call in several days time. I have pleaded for someone to come and sort it but they will not. I have offered to drive through London to take the bike to Swytch - they will not agree. I have asked twice for a refund for the extra payment for early delivery and the charges I have incurred and they have said they will sort it - they have not. It is a standing joke in my neighbourhood and at my office. The sales video says"we are there to help if you need" As polite as the people are they are not helping the customer and the end result is frustration, anger, reputational damage for the all singing smiling image that is portrayed. Very sad - especially as the intention was to support an innovative new business. Meanwhile the customer is totally inconvenienced and out of pocket.”

Helpful Report

Posted 2 years ago

We are sorry to hear about your experience. We have ensured to contact you privately to resolve your ongoing issue. We look forward to hearing from you and assisting you further. The Swytch Team.

Posted 2 years ago

“Excellent customer support and quality in product line, a snap to install. The addition to our 7 year old Bromptons has been great we ordered two units for our bikes which came to us during the height of Covid. Our first major ride was up a 4.5 km hill climb at 32 degrees followed by a second 8.5 km hill climb at 20 degrees. Both rides used less that one power bar, there are 5! We live at sea level surrounded by hills and mountains. Our motors worked flawlessly and climbed the hills as if we were on the flat. We still like to work our bikes for the exercise and have the option to turn the motors off with little or no resistance to our normal ride, but when it comes to hills, the Swytch Motors simply flattened them out! One of our units had a bit of an hiccup however the Swytch services reps (Laticia, Jonathan, Liam, and Martin) were excellent sending us advice and replacement parts in a timely manner. We are nearly 8000K away from London and yet we are an email away from support. We are looking forward to an updated battery pack for one of the units which I am sure will be arriving shortly and many more adventures on our Bromptons, thank you Brompton for a great bike and especially thank you SWYTCH for opening up a whole new world of fun!”

Swytch Bike 5 star review on 22nd May 2022

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Posted 2 years ago

“I cannot praise this company high enough for helping me get through a problem with my Brompton kit, I was dreading how the issue could be fixed, anyway I contacted them and explained the nature of the fault, they came back to me within hours of listing a report number, they showed me how to do a number of tests with videos supplied and I would report back, it was during the second set of tests the fault was found and fixed, it forced me to think things through and it’s now been tested and is 100% perfect, however I doubt I could have found the problem without their support even though it was done remotely, so it does work, communications was done via email so gave me time to do tests, I for one am a very happy customer and I wish the guys at Swytch the best, they have a great product the world is in dire need of, and I hope the company grows to fulfill this, ok there might be a few bumps along the way but already they are a well known business, on my testing run met someone who knew Swytch so the name is out there now. Thanks In particular to LS, my direct contact. Great support from you all, thank you!”

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Posted 2 years ago

“This is FANTASTIC! I'm in my mid 50's and used to cycle lots but over the last few years I've found it harder. Now having bought 2 Swytch kits; one for mine and my husband’s bike, it has put the pleasure back into cycling, so much so I'm now cycling to work. We go out together for lovely bike rides, enjoying the countryside and not having to worry about any steep hills or long inclines, cycling is now a pure joy and is helping us keep fit. WONDERFUL and EXCITING times ahead, thank you for inventing such a fabulous product!”

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Posted 2 years ago

“This kit is a game changer, especillay when you don't want to spend thousands of pounds for a brand new electric bike. On other important thing, your bike doesn't look like it's electric so less chances for it to be stolen.”

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Posted 2 years ago

“This kit is a game changer, especillay when you don't want to spend thousands of pounds for a brand new electric bike. On other important thing, your bike doesn't look like it's electric so less chances for it to be stolen.”

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Posted 2 years ago

“Swytch Customer service is fantastic. I reached them easily via WhatsApp Chat and on a separate occasion also via email when I requested a call back. They called back the same day and were very helpful and courteous. Highly recommend the product and the product support team. Really great solution to electrify an existing bike at a fraction of a purpose built E bike cost. Also much less likely to attract thieves or higher insurance premiums. 5 stars truly”

Swytch Bike 5 star review on 9th May 2022

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Posted 2 years ago

“Dont get me wrong. Lovely product however broke within 3 weeks. (after waiting 3 months for it to arrive) Support is what brings it down. Customer service is probably the worst I have ever come across, and the only method of contact is email. To be fair a month of emails and they have identified the issue, a replacement was sent, and it has fixed the issue, but another quirk has occurred. The roads and paths where we live are bad, and in doing so the handlebar bracket twists, stretching the little strap beyond repair. So had to do my own little "patch". Lovely product. But if anything goes wrong, you will be extremely disappointed with the support”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience and we are sorry about the situation. However, we are happy to see that you are being looked after by our support team. Feel free to let us know if we can assist at any time! The Swytch Team.

Posted 2 years ago

“Terrible experience- I purchased two conversion kits- mine started acting up less than a year after purchase. Took their Customer service department over a month to get with me. Replaced Battery and Control Unit. Now the new unit and my wife unit both start running away on us. When you restart you have nothing until the unit decides it wants to work again. When it runs away the brake lever disconnects do not work, you manually have to reach up and turn the unit off while its speeding down the road. Sorry I ever purchased these kits. I started a new ticket twice on this new problem and its been over two weeks and I haven't heard from them.--Oh I do get about 3 emails a week trying to sell me a conversion kit "ha"”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. Upon checking our system, we are unable to locate your original support ticket. However, we have now contacted you privately and we look forward to assisting you. The Swytch Team.

Posted 2 years ago

“I'm so happy with my Swytch ! Fitted so easily and works perfectly. And the customer service has been amazing throughout. Would definitely recommend !”

Swytch Bike 5 star review on 20th April 2022

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Posted 2 years ago

“The order process went well, installation was uneventful. This kit works fine on the street but you must be careful on a trail application. The weight of the battery on the handle bar means you *must* be careful on down hill trail descents. Easy does it. I have had no problem with the range but I also exert moderate pedal assist. Regeneration would be a suggestive enhancement to take advantage of long down hill descents. Keep the weight over your front tire on the ascents, expect moderate pedaling needs for assistance to the hub motor.”

Swytch Bike 5 star review on 19th April 2022

Helpful Report

Posted 2 years ago

“The order process went well, installation was uneventful. This kit works fine on the street but you must be careful on a trail application. The weight of the battery on the handle bar means you *must* be careful on down hill trail descents. Easy does it. I have had no problem with the range but I also exert moderate pedal assist. Regeneration would be a suggestive enhancement to take advantage of long down hill descents. Keep the weight over your front tire on the ascents, expect moderate pedaling needs for assistance to the hub motor.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Swytch Bike Reviews