Name: Swytch Bike
Rating: 4.11

“I have had a Swytch for several months and I love it! The Instruction Manual was full and very helpful and made construction fairly easy. The components are well made and worked first time. As the motor is incorporated in the front wheel which can be removed, it minimises the weight to take in and out of the car if required. A big advantage of Swytch over other electric bikes is that you are riding your own bike which you know will be comfortable. No need to buy an expensive electric bike and then discover it's not as comfortable as you originally thought. This also means the price can be kept reasonable and much less than a good quality new electric bike. All in all a good decision.”

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Posted 2 years ago

“I have had a Swytch for several months and I love it! The Instruction Manual was full and very helpful and made construction fairly easy. The components are well made and worked first time. As the motor is incorporated in the front wheel which can be removed, it minimises the weight to take in and out of the car if required. A big advantage of Swytch over other electric bikes is that you are riding your own bike which you know will be comfortable. No need to buy an expensive electric bike and then discover it's not as comfortable as you originally thought. This also means the price can be kept reasonable and much less than a good quality new electric bike. All in all a good decision.”

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Posted 2 years ago

“I took delivery of my Swytch order in November 2021 and fitted the Swytch kit to my 30 year old Hard Rock bike. I found fitting the kit to the Hard Rock bike to be straight forward. On riding the bike I had a problem with the drive from the Swytch drive cutting out when climbing hills. To Swytch's credit they diagnosed the problem in the battery and were helpful in sending a number of spare parts to solve the problem. I have now fitted the Swytch kit on my old bike to a new bike. Before I bought the new bike I looked into purchasing an ebike at around £2,500 but decided that the Swytch kit I had was OK for my social riding and transferred it to my new bike. The riding experience of Swytch on the new bike has been good and has the advantage of the bike being lighter than a designed ebike. To summarize I have been satisfied with my Swytch purchase and provides good value if you fit to a bike that you already have and like.”

Swytch Bike 5 star review on 10th March 2023

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Posted 2 years ago

“Thank you to the whole crew your all special Ps I have three extra connectors what can I connect to them they said they will send me thumb throttle but what can I connect on the other 2 connectors can lights connect to it rear and head lights? Thank you for your kindness.”

Swytch Bike 5 star review on 9th March 2023

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Posted 2 years ago

“Had issues all were resolved with a free new part delivered. Perfect customer support!”

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Posted 2 years ago

“Good for environment ( no need to deplete earth's resources /energy further as Swytch kit is ADDED to your existing bike ) Very reasonably priced too”

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Posted 2 years ago

“Good for environment ( no need to deplete earth's resources /energy further as Swytch kit is ADDED to your existing bike ) Very reasonably priced too”

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Posted 2 years ago

“Not happy at all, my husband ordered his kit in and fully paid for 800€ for his Barcelona Bike ,at the same time ordered a new battety mount for 140£, fir his Brompton here in Croydon they kepy saying bit will take several months to be delivered, then in 22 Oct 2022 the box arrived in Barcelona incomplete, only the wheel and battery arrived, sent them email that several parts to the kit are missing , no respons, then the one for Uk never arrived as according to them we have not paid, i sent them the receipts of the 140 £ payment , up to now 9 March 2023, have not received an email .they sends automatic reply acknowledging receipt of my emails ,but thats it. so obvious I am not happy especially aftervreading all the reviews, looks like we are all on the same boat, been tricked or scammed.”

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Posted 2 years ago

“Very nice customer service. A problem I experienced was handled more than adequately. Needed some patience due to Brexit (customs) and royal mail delays. But to be honest it wasn’t great cycle weather anyway’s”

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Posted 2 years ago

“I purchased mime C Line Brompton and really wanted a Electric Brompton but, at the time feel like the Electric Brompton from was too bulky and not worth the extra money and the weight. Than come Version 3 of the Swytch Conversion kits. From the commercial look and sound so promising. Once received the kits. The black RIM was as good as the OEM wheel, All components look very high grade and u can tell from the picture the battery holder look solid. After the first ride, feel like the money well worthed. For the amount I spent on the kit, I was able to keep up with mime wife Flyer Upstreet 2 which cost 2x the money. The biggest plus for this kits is the light weight battery. Both the Air and Max is big plus and if u ride less hilly location the range seem to exceed what advertised. Overall it is well worthed money spented.”

Swytch Bike 5 star review on 8th March 2023

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Posted 2 years ago

“I purchased mime C Line Brompton and really wanted a Electric Brompton but, at the time feel like the Electric Brompton from was too bulky and not worth the extra money and the weight. Than come Version 3 of the Swytch Conversion kits. From the commercial look and sound so promising. Once received the kits. The black RIM was as good as the OEM wheel, All components look very high grade and u can tell from the picture the battery holder look solid. After the first ride, feel like the money well worthed. For the amount I spent on the kit, I was able to keep up with mime wife Flyer Upstreet 2 which cost 2x the money. The biggest plus for this kits is the light weight battery. Both the Air and Max is big plus and if u ride less hilly location the range seem to exceed what advertised. Overall it is well worthed money spented.”

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Posted 2 years ago

“Lovely piece of kit!”

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Posted 2 years ago

“Horrible Horrible experience that I wish on nobody else. I paid for my kit in Aug, 2022. Got an email that the kit had arrived in the country (USA) in December. I was asked to pay sales tax which I did. The kit was then delivered to me end of Jan, 2023. I was busy and travelling at the time. When I finally got to open the kit in Feb I found that it only contained the 28” wheel which was valued at £58 on the invoice and a battery charger but no universal + max battery worth £749!! As well as no online brake sensors worth £34. All attempts to contact this company have been futile. Just complete radio silence. There’s just no way to get a response. I don’t know if I have been scammed or somebody made a mistake or if the battery comes separately. Customer service is non existent. I usually don’t write reviews but I don’t know what else I can do. After waiting for so long when something like this happens it’s frustrating and the lack of accountability makes you feel helpless. I would never ever do business with a company like this and I wouldn’t recommend it anyone else either.”

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Posted 2 years ago

“I have not gotten a chance to try it because when my kit arrived, it was missing several parts. Customer service is barely responsive. When I finally did get a response, I was reassured that the parts would be sent. Upon arrival, even the replacement parts are still missing pieces. I can now no longer get any response from them. I have useless parts sitting here, and I can do nothing about it. Do not get suckered by this company or product!”

Swytch Bike 1 star review on 25th January 2023

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Posted 2 years ago

“Joined the "waitlist" in April 2022 and pre-ordered and paid in June. Completed the final order process in August but kept getting reminders to complete the order process !!! Chased for an update in September was provided with a link to place my order !!!! No phone numbers to call so I tried to arrnage a call back but their system wouldn't accept my order number. Tried WhatsApp and e-mail but still no response with an update on my order (it's September now !). Having lost all confidence in the company I decided to cancle my order. Refund was processed surprisingly quickly. Thought that was the end of it but then received an e-mail telling me my order was being manufactured - so I replied saying I had cancelled. However I kept getting order updates ad eventually telling me my order had been dispatched ! Kit was actually delivered on 21st December despite me telling them several times my order was cancelled !!! Contacted Swytch to advise them they had delivered my order by mistake they told me to return the kit for a refund - I told them they had already refunded me - you couldn't deal with a more incompetent company ! Once they finally realised they e-mailed me asking for some dates to collect the kit. When I hadn;t replied within 2 hours (I was working) they chased me !!! They takes days if not weeks to reply but expect a reply in hours !!!! Do not use this company - if you are here looking at review to decide whether to use Swytch - please don;t - I dread to think what their customer service would be like if the kit was faulty. Save your money and put it towards a purpose built E-Bike.”

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Posted 2 years ago

“Like many other reviewers, I too have experienced horrendous customer service. I ordered my kit in April 2022 and as of today (Jan 2023), I have still not received my kit and radio silence from Swytch for the delay. Yet, somehow they are still claiming they can deliver in approx. 4 months. I expect nothing from Swytch and advise other's to look elsewhere. Sad, as it was a promising option. - from Toronto, ON”

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Posted 2 years ago

“I have been very patient and accepted your "reasons" for delays, but you have worn my patience out. I have received 3 dates that my kits were at the Local Fulfillment Center with the latest date showing a delivery date of Dec 28-Jan 7. Yesterday, the Fulfillment Center's arrival date changed again to Jan 10. No phone numbers for customer service and no response to emails. I called the warehouse in the UK Tuesday, Jan 10, for a refund for two kits.”

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Posted 2 years ago

“Finally got my kit after 8 months of waiting and they've sent the wrong charging cable so can't charge battery. This company is incompetent. I would not recommend.”

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Posted 2 years ago

“Almost got it. Seems my kit was out for delivery yesterday but never made it. Managed to WhatsApp someone last night, who was helpful, but no comms since. I am a Procurement professional, used to a range a customer service levels . I fear that despite Swytch having a good product (I think, although haven't tried it) I fear the poor customer service will bring this company down. Not sure if it is infrastructure issues, lack of training or lack of understanding about the customer experience. Things will need to improve if they are going to build a loyal base. Update - So having heard nothing from Swytch, I finally get a notification that UPS have the kit and will deliver next week. Undoubtedly Swytch will drop a happy clappy response to this to say it is on its way. Too bad it's too late for Xmas, too bad they hid when there was a chance to get it on an express delivery and too bad that I will never recommend such an amateurish company. You really need to sort your customer service out Further update. No delivery from UPS, now they saw "date to be advised". Absolutely no contact from Swytch. I have emailed them continuously and have now asked them to cancel the order. I don't expect them to respond to this anytime soon either. I have never known a company to act in such a shoddy manner. Caveat emptor - they will take your money easily but after that forget any sort of customer service.”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Swytch Bike Reviews