Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Swytch Bike made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This second generation battery is much better than the first one I had. The wheel hub motor has been flawless. The only real draw back is the wait time to get products. I have a guy who saw my setup and he ordered one for himself. He seems to like his setup.”

Helpful Report

Posted 11 months ago

“It is fairly easy to set up with easy to follow instructions. Operation straight forward. Clarity when ordering extras could be improved as I ended up with a duplicate controller. When riding the bike it is great to travel up steep hills with the same effort as on the flat.”

Helpful Report

Posted 11 months ago

“Customers service responded quickly, very pleased. Cost was hight but all works great, well made.”

Helpful Report

Posted 11 months ago

“Good quality, any problems customer service sorted it out straight away the reason why I bought again One problem, he’s the battery life needs to be more”

Helpful Report

Posted 11 months ago

“Lots of advice from support staff and i was ultimately offered a replacement part, however this took about 2 months to arrive as it was out of stock. First proper 10 mile ride was a bit hilly and windy, the battery began cutting out on the way home, but it provides a very welcome boost on the hills!”

Helpful Report

Posted 11 months ago

“Wait time was reasonable, the kit was complete. My inexperience with tire swapping and fitting the sensor, etc., made the upgrade on my old Trek model road bike a bit arduous, however I got through it and am a better person for it... no fault of the Swytch team for my learning curve. Two things I can suggest: make sure to check axle dimension and provide the correct dimension at the time you place the order. I received 10mm axle. My bike has 9mm, so I had to modify the receivers to make the kit work. It works, no complaints. Maybe Swytch could build in a verification question in their ordering process? The other thing is the digital controller needed a separate mounting bracket because it would not fit on my handlebars. Swytch compensated me for correcting that, thank you! Again, no complaints!”

Helpful Report

Posted 11 months ago

“This is the greatest invention since the internet!! It was so easy to install and works flawlessly. It also has the added benefit of not looking like an e-bike since I was my original bike. I absolutely love my Swytch.”

Helpful Report

Posted 11 months ago

“I was happy to wait for the delivery delay for the reduced cost involved. I had no need for customer service and found the assembly to be fairly straightforward. The components seem to be of excellent quality Except for the magnetic disc centre parts that are made from hard plastic. Rubberized tines would be better to ensure concentricity and grip. An option to reduce the centre of gravity and mount the battery on the frame would stabilize the assembled bike.”

Helpful Report

Posted 11 months ago

“The kit to convert the bike is superb but the time it took to fulfill the order wasn’t an error on wheel size lead to an eight month delay between placing the order and actually getting to ride the ebike”

Helpful Report

Posted 11 months ago

“It makes sliced bread seem like a poor invention! I’m delighted with my Swytch kit. One small point, the battery status on the control panel differs from the battery. Why?”

Helpful Report

Posted 11 months ago

“I love my switch I have used it nearly every day and still works great 👍”

Helpful Report

Posted 11 months ago

“Huge assistance on the hills around Somerset and range is better than stated. The beauty of a conversion is being able to put it on a very light bike, and second hand bikes with good components are cheap. It seems that the Electric bikes you can buy are very heavy and have rubbish kit. My friend has one and I left him standing. I would like to see a better, more robust pick up sensor and mounting system for the crank etc. Not easy to make something adaptable to all bikes, I know.”

Helpful Report

Posted 11 months ago

“It meets all expectations. I love it”

Helpful Report

Posted 11 months ago

“It takes a bit of time to sort out how to instal the kit on your bike, but when it is working it is wonderful. The only issue we have, which is why they get four rather than five stars, is that the correct fitting of the pedal sensor is difficult. On my bike it is hard to anchor it in place, and so the bike can sometimes lose power if it gets knocked and put out of line.”

Helpful Report

Posted 11 months ago

“I received set with 10mm axle. My bike has 9mm. I said i will return the kit. You said our engineering support will solve the problem and I was directed to the engineering support. Via many e mails they advised to do that and that. But it was impossible to install. Then I said i want to return the kit. You answered that it is not possible to do it cause more than 14 days have gone. Then i was told to wait until your new kit with 9mm shaft is ready and then I can swap my kit to that. I am still waiting...”

Helpful Report

Posted 11 months ago

“Not being very mechanically adept, it took me a while to fit the kit. Had to reposition the pedal sensor a number of times before finding the sweet spot, but working well now. Really enjoy the riding experience but would agree with other reviews that the battery capacity is a bit of a disappointment. Nevertheless happy with my purchase so far. Can’t comment on returns or customer service as I have had no reason to use either to date. Is conversion with Swytch preferable to purchasing a new e bike? I also have a VOLT which offers many more miles of cycling support but at twice the price. Very glad to have both options.”

Helpful Report

Posted 11 months ago

“Good product”

Helpful Report

Posted 11 months ago

“I love the Swytch kit, the max is great though the battery does run out fairly quickly on longer rides, but it is really smooth riding. The one negative is the display, I preferred when it was all in one, I just don’t have the space on my handle bar. The customer service is amazing and have dealt with all my issues really quickly and efficiently! Overall I love it and I would definitely recommend the kit to others!”

Helpful Report

Posted 11 months ago

“We love the concepts and it has opened up a whole new world for us. My girlfriend had trouble riding more than 3 miles without the motor and now we go 60 miles in a weekend. We are thrilled with this invention. Unfortunately I can't give it 5 stars because her bike has issues that we cannot get resolved. The motor burns through batteries to the extent that I had to buy 2 additional batteries for when we take long trips. There is something wrong with the motor but I can't convince anyone that this is the issue. Other than this issue, I would highly recommend this product.”

Helpful Report

Posted 11 months ago

“Like so many reviews the battery does not last as advertised. Have a max and get maybe 16 miles if lucky. Need the go + but already spent 700. Bike prices coming way done in the USA. You should do something for all of us have complained”

Helpful Report

Posted 11 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews