Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole idea seemed great and sold on me so decided to order and support in September 2023. Was promised May delivery which then became June and now July. I was expecting some delay but it’s not acceptable to start selling the kits on eBay and Amazon with im immediate delivery available while getting auto generated replies from customer service about safety changes to the kit etc for my benefit. I would avoid Swytch and paying upfront to fund it to be treated like this. It’s a great concept but unfortunately not delivered spoiling the whole experience. Don’t believe in refund promises as you will need to claim chargeback to get your money back.”

Helpful Report

Posted 8 months ago

“Really happy with our Swytch bike, when it finally arrived (delivery was a couple of weeks outside the window for one bike, and still waiting for a second one 3 months late and counting). Customer service were very fair, however, and refunded us the extra we'd paid for early delivery, but a bit disappointing. A query we had on the installation (part of the kit, the magnetic disc didn't seem to match what was shown in the manual) was quickly responded to. Now the bike is going and it is really good! Very happy with the operation and performance (I'd say the optional display/control which we got is essential for varying the assistance level according to the terrain) and the installation was easy if you are used to bike maintenance. It was a bit of a struggle to organize the wiring as there is quite a bit of spare cable to loop around neatly - inevitable as the kit is designed to fit on a wide range of bike sizes. We got the Go+ battery and it is rather heavy to take off and carry around whilst the bike is parked in town, but the velcro straps would be easy for a thief to undo and steal the battery if left on. I see they now offer a locking mount - I'll have to investigate that.”

Helpful Report

Posted 8 months ago

“Kit a bit late arriving but very well packed and everything included Fitting quite easy although pedal sensor on pedal wobbly but seems not to effect working Would have liked option of black wheel So overall happy with performance and battery life would recomend getting a kit”

Helpful Report

Posted 8 months ago

“The kit arrived a bit later than was promised. The kit included a "special" pedal sensor that did not fit my bike and after 2 goes (and about a week) a correct one was sent. I am quite experienced in bike and car repairs but I found the fitting process quite tricky. It was particularly difficult to fit the cables in a tidy and neat manner. However, once fitted, the bike performs really well and I am very pleased with it.”

Helpful Report

Posted 8 months ago

“Loved the customer service and the product is fun to use!”

Helpful Report

Posted 8 months ago

“Generally really good, I have just found the battery indicator on the LED display and battery unreliable, neither of them seem to be an accurate description and the battery runs out quicker than expected. Otherwise I love the kit, it was delivered super quickly and was easy to install.”

Helpful Report

Posted 8 months ago

“Hi Swytch Bike, I am absolutely delighted with your product! I received this only a short time after I placed my order, despite being warned it may be December, it arrived last week! Being a Manual Dyslexic, who finds any do-it-yourself Manual impossible, I called a friend; he has put together 3 previously. It only took just over an hour, and to his surprize and pleasure, all the fitting were the exact size!! This has widened my horizons, as we are in a rural area and live on the top of a hill; I can now get back home! A really great product; well done! (Dr) Pieter Mourik AM Wooragee (near Beechworth) Victoria, Aussie”

Helpful Report

Posted 8 months ago

“Good quality construction and easy to fit. Not really compatible with narrow tyres because of the speed and a rougher ride than normal, so I have fitted wider tyres to overcome the problem. The motor makes my commute less energy zapping but I have to charge the battery both ends of the journey to manage the 21 mile round trip”

Helpful Report

Posted 8 months ago

“cannot get any after sales service been trying for days”

Helpful Report

Posted 8 months ago

“Despite my providing accurate home address details, no switch was ever delivered to my home. I waited, contacted them, and they finally admitted it was delivered to to another state. After much more wasted time, poorly written emails on their part and frustration on my part, "ksinea" of customer support, told me I had to take it up with UPS. It would giving them the benefit of the doubt that they themselves ever even sent it to my address in NH, whihc is the address I provided them with. Maybe they messed up, and not UPS-= either way no product to NH. Over a month and still nothing to my address in NH...”

Helpful Report

Posted 9 months ago

“After only 1 month and not even 1000 miles. The spokes on the front have all come loose. Resulting in 2 of the spokes bending on my converted brompton! Having rode my regular brompton for almost 15 years. By contrast the rear wheel is a original part and has hardly ever needed any looking at. Until i recently replaced it. This simply not acceptable for a bike expected to be a commuting work horse that the regular manual brompton was. Utterly disappointed in poor quality workmanship for a company boosting 4.8 stars on trust pilot. I will make a formal complaint, but i use this bike for everyday transport to work, we be inconvenienced by it not working while it gets sorted or if it ever get sorted...”

Helpful Report

Posted 9 months ago

“I love the product, only deducted one star as there was a bit of a faff getting the right wheel for my bike, I have a folding Brompton and the wheel I was sent ‘twice’ was too thick. However the customer service was excellent on each occasion and soon rectified. It works great, if you could integrate lights into it it would be perfect.”

Helpful Report

Posted 9 months ago

“Sadly I would NOT recommend buying a Swytch kit from my experience. I have a Brompton folding bike and the kit is not easy to fit, I ended up paying a bike mechanic, who said that it's not the easiest to fit. It has made my bike quite a bit heavier than it was, making carrying it difficult. It doesn't go as far as advertised and the battery lights, that show how much life is left doesn't match up with the handlebar monitor. I definitely won't be buying another”

Helpful Report

Posted 9 months ago

“Paid a premium for early delivery, no pedal sensor contained within or cable ties. Had to file the axle down to fit, no mention of that in the promotional video where it only takes 7 mins to fit. I expected better of this company and have been left with a sense of disappointment.”

Helpful Report

Posted 9 months ago

“Customer service is pretty good, replies to emails often the same day if not 1-2 days. Price was over-charged by £50 compared to original order, and I had to contact them and send proof of the original order email to get the excess refunded (I'd have thought they should've had records of that if I had!). I ordered the kit last September, delivery was estimated March, then March-April, it finally arrived mid May, disappointed on lead time. It's a shame there wasn't a black wheel option (only silver) as my bike has black wheels, so now it looks odd with one black and one silver wheel. The battery is easy to fit but isn't that compact, as it sits inside the frame triangle, it takes too much space up that I can't fit a water bottle in the cage any more. Performance is good, it's fairly gradual power delivery once you start pedalling, not jerky at all, and with the basic handlebar controller it's easy to operate. My wife's very pleased with the power it gives her to get up hills, although is less keen on all the extra wiring and cable ties everywhere. We bought this to put on a light hybrid bike, to replace a much heavier e-bike, and it does the job very well. Due to the ligher overall weight, it's much easier to lift onto bike racks too now, so overall pretty happy with it.”

Helpful Report

Posted 9 months ago

“Converting my daily use cycle into electric was great, the process was straight forward and the results good, one disappointment was range. But that was maybe expected with the size of battery. There should be a range of interchangeable batteries to suit each buyer's requirements and funds available.”

Helpful Report

Posted 9 months ago

“Converted two bikes - mostly pleased with the results. A couple of hardware problems which were handled fairly efficiently by team support via email. They seemed eager to understand and solve any problem you may have. Battery development is on going which means new designs appear to be introduced quite regularly. I'm guessing when if do decide to upgrade the various connections will still be in place. As far as safety is concerned this is appears to be one of the best reliable batteries. We converted 4 years ago as we wanted a light-weight e-bike option. Used fairly regularly and still going strong.”

Helpful Report

Posted 9 months ago

“I'm not mechanically minded so found assembly instructions confusing. So far it works well and makes cycling uphill not a workout!. My niggle, like many others are the continually changing and conflicting readings on battery pack and LED display.”

Helpful Report

Posted 9 months ago

“Having ridden less than a hundred miles the motor has become defective but I'm out of warranty I'll feel that this must be very poor quality and would cost 375 pounds to replace.”

Helpful Report

Posted 9 months ago

“Provides the confidence to tackle any cycling adventures! The Swytch ‘experience’ speaks for itself - my only minor criticism is that you cannot trade-in the original 1st generation battery pack for the new lightweight ‘pocket’ type 2nd generation one!”

Helpful Report

Posted 9 months ago

Swytch Bike is rated 4.1 based on 1,632 reviews