Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Swytch Bike made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality construction and easy to fit. Not really compatible with narrow tyres because of the speed and a rougher ride than normal, so I have fitted wider tyres to overcome the problem. The motor makes my commute less energy zapping but I have to charge the battery both ends of the journey to manage the 21 mile round trip”

Helpful Report

Posted 7 months ago

“cannot get any after sales service been trying for days”

Helpful Report

Posted 7 months ago

“Despite my providing accurate home address details, no switch was ever delivered to my home. I waited, contacted them, and they finally admitted it was delivered to to another state. After much more wasted time, poorly written emails on their part and frustration on my part, "ksinea" of customer support, told me I had to take it up with UPS. It would giving them the benefit of the doubt that they themselves ever even sent it to my address in NH, whihc is the address I provided them with. Maybe they messed up, and not UPS-= either way no product to NH. Over a month and still nothing to my address in NH...”

Helpful Report

Posted 7 months ago

“After only 1 month and not even 1000 miles. The spokes on the front have all come loose. Resulting in 2 of the spokes bending on my converted brompton! Having rode my regular brompton for almost 15 years. By contrast the rear wheel is a original part and has hardly ever needed any looking at. Until i recently replaced it. This simply not acceptable for a bike expected to be a commuting work horse that the regular manual brompton was. Utterly disappointed in poor quality workmanship for a company boosting 4.8 stars on trust pilot. I will make a formal complaint, but i use this bike for everyday transport to work, we be inconvenienced by it not working while it gets sorted or if it ever get sorted...”

Helpful Report

Posted 7 months ago

“I love the product, only deducted one star as there was a bit of a faff getting the right wheel for my bike, I have a folding Brompton and the wheel I was sent ‘twice’ was too thick. However the customer service was excellent on each occasion and soon rectified. It works great, if you could integrate lights into it it would be perfect.”

Helpful Report

Posted 7 months ago

“Sadly I would NOT recommend buying a Swytch kit from my experience. I have a Brompton folding bike and the kit is not easy to fit, I ended up paying a bike mechanic, who said that it's not the easiest to fit. It has made my bike quite a bit heavier than it was, making carrying it difficult. It doesn't go as far as advertised and the battery lights, that show how much life is left doesn't match up with the handlebar monitor. I definitely won't be buying another”

Helpful Report

Posted 7 months ago

“Paid a premium for early delivery, no pedal sensor contained within or cable ties. Had to file the axle down to fit, no mention of that in the promotional video where it only takes 7 mins to fit. I expected better of this company and have been left with a sense of disappointment.”

Helpful Report

Posted 7 months ago

“Customer service is pretty good, replies to emails often the same day if not 1-2 days. Price was over-charged by £50 compared to original order, and I had to contact them and send proof of the original order email to get the excess refunded (I'd have thought they should've had records of that if I had!). I ordered the kit last September, delivery was estimated March, then March-April, it finally arrived mid May, disappointed on lead time. It's a shame there wasn't a black wheel option (only silver) as my bike has black wheels, so now it looks odd with one black and one silver wheel. The battery is easy to fit but isn't that compact, as it sits inside the frame triangle, it takes too much space up that I can't fit a water bottle in the cage any more. Performance is good, it's fairly gradual power delivery once you start pedalling, not jerky at all, and with the basic handlebar controller it's easy to operate. My wife's very pleased with the power it gives her to get up hills, although is less keen on all the extra wiring and cable ties everywhere. We bought this to put on a light hybrid bike, to replace a much heavier e-bike, and it does the job very well. Due to the ligher overall weight, it's much easier to lift onto bike racks too now, so overall pretty happy with it.”

Helpful Report

Posted 7 months ago

“Converting my daily use cycle into electric was great, the process was straight forward and the results good, one disappointment was range. But that was maybe expected with the size of battery. There should be a range of interchangeable batteries to suit each buyer's requirements and funds available.”

Helpful Report

Posted 7 months ago

“Converted two bikes - mostly pleased with the results. A couple of hardware problems which were handled fairly efficiently by team support via email. They seemed eager to understand and solve any problem you may have. Battery development is on going which means new designs appear to be introduced quite regularly. I'm guessing when if do decide to upgrade the various connections will still be in place. As far as safety is concerned this is appears to be one of the best reliable batteries. We converted 4 years ago as we wanted a light-weight e-bike option. Used fairly regularly and still going strong.”

Helpful Report

Posted 7 months ago

“I'm not mechanically minded so found assembly instructions confusing. So far it works well and makes cycling uphill not a workout!. My niggle, like many others are the continually changing and conflicting readings on battery pack and LED display.”

Helpful Report

Posted 7 months ago

“Having ridden less than a hundred miles the motor has become defective but I'm out of warranty I'll feel that this must be very poor quality and would cost 375 pounds to replace.”

Helpful Report

Posted 7 months ago

“Provides the confidence to tackle any cycling adventures! The Swytch ‘experience’ speaks for itself - my only minor criticism is that you cannot trade-in the original 1st generation battery pack for the new lightweight ‘pocket’ type 2nd generation one!”

Helpful Report

Posted 7 months ago

“Good on the whole, but we’ve found that battery can come out of mounting and fall off the bike going over bumps. Needs to be strapped on with something. Luckily the battery still works”

Helpful Report

Posted 7 months ago

“This is just what I was looking for. It's my first e-bike and I love it. Puts a real smile on my face when the power kicks in and I find I'm using my bike LOADS more. It was a fairly simple installation apart from having to trim down the plastic pedal sensor to fit. I went for the air max battery but I live in a hilly city so it doesn't get anywhere near the maximum mileage.. perhaps 18-20k on level one assist. Support has been good and the packaging and feel of the product is excellent. My only gripe is the remaining power indicators on the battery and the control panel. They're never the same and both appear wildly inaccurate. My battery stopped providing power at the bottom of a hill yesterday even though it had 3 LEDs (40-60%) remaining. Overall a great way to convert an existing bike.”

Helpful Report

Posted 7 months ago

“Really excellent product. Only downside is that the seperate speed / battery indicator on the bandlebars is often different to what shows on the actual battery and can be confusing.”

Helpful Report

Posted 7 months ago

“The wheel rim got damaged. Swytch do not supply the rim only. They wiil supply a complete new wheel or hub at a much higher cost than a rim. Did not even supply details of the rim so i could buy one. Left with system that doesn't work. I work as a bike mechanic so I will be able to repair it in time. But I will not be recommending swytch to any of my customers who enquire electric converstions. I do recommended the Bafang system.”

Helpful Report

Posted 8 months ago

“Installation is definitely a faff. I ordered the OLED display which will fit only 22mm tubes max. Like most bikes my handlebars are much thicker and the gear/brake shifter assembly leaves no room at the narrow end. This is a design failing so check yours before ordering one. I will have to fabricate some kind of workaround. The installation pictures all involve old school bikes with quill stems, thin handlebars and simple steel frames which I'm sure is quite unlike the type most buyers will have. As I have a carbon front fork I also ordered the universal torque arm which apart from meaningless instructions is too thick to allow enough axle thread for the end nut and so will be returned. So definitely more than 2 hours fitting time for me.”

Helpful Report

Posted 8 months ago

“Gen 2 bracket broke, had to repair it and now battery pack has died. No support for older products from Swytch, would not buy any other product from yourself due to the lack of support and poor engineering.”

Helpful Report

Posted 8 months ago

“The installation went ok, but the drive cuts out intermittently. I raised support claims on the Swytch website several times, but no-one got back to me. It sort of works some of the time, but it is clunky. I have given up on this now, and will get a proper electric bike instead.”

Helpful Report

Posted 8 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews