Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,649 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 25th February 2025

Barthélémy ANTOINE

Ruedi Kühne, Sevelen, Switzerland

Swytch Bike 4 star review on 16th December 2024

Anonymous

Swytch Bike 5 star review on 7th November 2024

Anonymous

Swytch Bike 5 star review on 8th October 2024

Robert Child

Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

David

694

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love the riding assistance from my kit. Would be 5 stars except there was a much longer wait to receive it than indicated and fitting the equipment was tricky. There was insufficient room for the sensor on my frame which meant having to attach it on an angle with tie wraps.”

Helpful Report

Posted 2 months ago

“It works. It really works. It was difficult to order: starting from finding "order" button, going to searching what all those words mean on the order page and finishing with reading the installation instructions. After completing the quest people should be issued with a bike expert certificate”

Helpful Report

Posted 2 months ago

“Very satisfied with my conversion kit!”

Helpful Report

Posted 3 months ago

“I love the ability to get a little E-assistance on my own bike rather than purchasing a very heavy dedicated E-bike. With the Swytch kit installed (actually not too difficult for a 66 yo woman) and good customer service throughout the process, I have enjoyed riding my bike again with a belief that I can conquer the hills. However, I have an occasional problem with getting the throttle (optional equipment) to engage when I need it on those hills. It seems to work best with little torque on the pedals, but that is counter to my needs. Also, wish it were easier to use the controls to change the Pedal Assist level while riding, but I find it difficult to do without multiple taps on the buttons as it is not particularly responsive. But that PA, even on L1, is powerful. I never use it on L5, afraid to try!”

Helpful Report

Posted 3 months ago

“Once I finally got everything setup it’s great! I do have to mention that the setup did not go smooth. Customer service was great at first but every time i opened another ticket they kept closing it with helping. It was as if they fixed the problem. I had three show stoppers that they helped with one of them. After much google research finally figured out the issues. The nuts that came with rim had a raised ridge on the back making it unable to apply to my rock shock forks. The sensor would not fit on frame in a spot that allowed it to operate. Pedal extension wouldn’t work because it kept misaligning the sensor. Basically had to use box cutters and zip ties to make everything work.”

Helpful Report

Posted 3 months ago

“Overall satisfaction Improvements 1. Battery holder be better can adjust the spacing at the hold area. 2. Need a better way than a cable tie.”

Helpful Report

Posted 3 months ago

“It’s great riding my own bike around with assistance. Plus the battery is compact and easily detaches, for peace of mind when the bike is locked up on the street. The bike feels a bit heavier now with the motor but overall it’s improved my cycling experience. Les’s good was that the display/control panel went wrong after about 15 months of use which doesn’t seem very long. Happily the replacement was not too expensive but there was very little info available about the problem and emailing kept coming back with only partial info sometimes days later. That kind of info could easily be on the website as could clear instructions his to use the LED display. The replacement is not as straightforward as the original but I’d does give you your speed which some people would like. Cangg to figure out how to enter my wheel size so the speed is at best an estimate. In short, good, and few tweaks would make Swytch fantastic.”

Helpful Report

Posted 3 months ago

“Very happy with the kit that I received and my only niggle is that I did not get the seat adapter kit for the battery not really thinking how much room the battery takes up thus making it impossible to have any lights on my handle bar. I now have the battery mounted on my seat post, which also helps with the weight distribution, and covered in red reflective tape. If there was one thing I would love to have it would be a energy recovery system that charged the battery. All in all though happy.”

Helpful Report

Posted 3 months ago

“very cool system (it took a while to receive the order), I can do my usual ways to work, sports and so on without beeing too exhausted and it´s very fun to ride my "new" bike, which I love cause it´s a really cool one - so its still the same old Glanzrad - just pimped :-D the only thing is that the battery lasts max. only 13 km, not miles, and that it needs to be charged after every 7,5 k ride to be shure to have enough energy to go back home - the more uphill way (in the city)”

Helpful Report

Posted 3 months ago

“I had to buy a new sensor ring after little use and I think there should be a better solution for this part. I would like to know if there is an affordable upgrade path for the original powerpack and mount to the phase 2 battery and handlebar mount.”

Helpful Report

Posted 3 months ago

“Die Steckverbindungen der Kabel sind beim Brompton genau an der Stelle, die beim falten des Fahrrads gesteckt werden. Da rutscht leider regelmäßig der Stecker raus, der Motor funktioniert dann nicht mehr. Nervig, aber leicht zu beheben.”

Helpful Report

Posted 3 months ago

“It is a treat to be assisted along at amazing speeds. The motor takes the curse out of transporting heavy loads. I wish there were a way to go slow. Pedaling slowly has no effect. The motor is either on or off. If on it goes too fast, if off no assistance. All considered, a boon.”

Helpful Report

Posted 3 months ago

“The kit now works well. I have two batteries that give me a 60-70 Km range (and I ordered a new one that should allow me to ride all day). Initially I experienced several problems due to a bad battery that I received (it lasted about 10-15 Km, i.e. less than half of the rated range) and due to customer support being slow in acknowledging that there was a problem. Eventually they sent me a replacement battery and everything was smooth. But it took over a month to resolve. And it should be easy to add a charge monitor to the controller, to check the health status of the battery and notify you when it no longer (or never, as in my case :-) ) holds the stated charge. So... technically great, logistically less great. But overall I am happy because the bike now works well and I enjoy riding it a lot!!”

Helpful Report

Posted 4 months ago

“System works well. Good idea if you have an existing bike and don't want to go to the expense of buying a new electric bike. Fitting reasonable straight foreword, only drawback is the number of cables which need to be fastened to the frame but that's only to be expected. Delivery time is the only thing I disliked nearly 5 months for me.”

Helpful Report

Posted 4 months ago

“Okay, switch kit is very good time it takes to get one. That's another question. Mine took 2 months longer to get than I was told my delivery date. So if you are prepared to wait longer for your kit then they say go ahead. Otherwise don't bother”

Helpful Report

Posted 4 months ago

“The kit is great. Wish I only got it when I was expecting it which was 2 months after the delivery date. So if you're thinking of one of these are going to turn up when they say it's more likely not just make sure that you understand that when you order”

Helpful Report

Posted 4 months ago

“Still doing well. Only complaint is the plastic disc with the magnets. Every time my foot gently brushes against it I must stop and realign it. Big bummer.”

Helpful Report

Posted 4 months ago

“Although my Swytch conversion was delayed I am very happy with my purchase. I managed to fit everything myself with a little assistance from customer support”

Helpful Report

Posted 4 months ago

“Great kit, easy to fit but customer service on line was not great, so would advise a help line for customer service would be the way to go, or improve the online process. Wanted a price for a black wheel and could not get a straight answer. Order was delayed twice, not ideal.”

Helpful Report

Posted 4 months ago

“Commute is much more fun now! A great way to ease into the e-bike world, especially if you are already in love with your non-E-bike, like I was. I recommend taking extra caution during ordering to ensure you get the right wheel size and fit. Also the install process is not trivial, but doable. Great retrofit product overall.”

Helpful Report

Posted 4 months ago

Swytch Bike is rated 4.1 based on 1,649 reviews