Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,615 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Customized Triathlon Outroad SFDP 18 project completion with Swytch kit. Good stuff!”

Helpful Report

Posted 1 month ago

“Received my Switch kit to fit onto a Brompton. The installation manual was a little confusing. Differences between instructions in the hard copy manual and instructions on their website. You need to be extremely careful in how you run the cables to ensure your bike will fold up after installation (don't cable tye all the Brompton brake cables etc together or it won't fold). Once installed the bike did ride quite well. I tested it on the flat, and also on a hill. It coped with both. It can be a little jerky, accelerating then decelerating, but I'm sure I'll get used to that, and perhaps resolve this with better setup. It's 3 months since I received my Bike Kits (I ordered 2 kits), but I am still waiting for a tool kit which was ordered as an accessory. I would have really expected this to have arrived by now, but it hasn't. However Customer Support at Switch assure me it will be delivered eventually.”

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Posted 1 month ago

“It is great.”

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Posted 1 month ago

“Hi, I am very satisfied with my swytch bike kit I received here in the Bay Area. My order did take some time to arrive at my home but, I was delighted when it finally came. I'm pretty happy with the overall design with the exception of the weight of the battery on the handle bars makes for some caution when the bike is on the kick stand. The bike can become unbalanced and fall over because of the weight of the battery pack. The on and off switch on the battery is a bit tricky, because the switch is located, hidden to the right side of the charging hole, and is not seen. Otherwise, the kit is excellent, lots of power to get my old self up hills with my 1999 Specialized Mountain Bike. On relatively flat roadways, I can get 14 to 16 miles on the charge, sometimes more, depending on road conditions. Can be less miles if I am climbing many hills for a longer period of time. Without the Swytch ebike kit, I would not be able to ride my beloved bike in the Sierra Foothills, where I often take my bike. I have recommended the bike kit to some of my friends and family who don't want to part with their older bikes or the high dollar expense on a new electric bike. Thanks so much for the product, well worth the money and wait it took to get to my home. John in California”

Helpful Report

Posted 1 month ago

“I would like to say its great but haven't currently been able to use it....ordered 26" wheel, received a 590 one which didn't know was a thing, went through a few tyres until worked out its actually 26" 1/3 (not a prolific cyclist and work in inches)...which isn't 26" its bigger....quite obviously. Received much later than intended considering was given 4 months to deliver it don't think that's particularly great either but did expect it to finally do as intended. Went to support who have basically called me a liar and selected 590 tyre not 26" when actually i did select 26" but possibly labelled as 590 which wouldn't have paid any attention to if was as looked at 26" and 590 is NOT 26" its bigger!! that in my book is a falsely labelled issue easily missed when looking for a known quantity in inchs. no "oh sorry we can sort that for you", its you did it wrong and want to charge you extra for sorting it.... Utterly Atrocious customer Service!!”

Helpful Report

Posted 1 month ago

“Took forever to arrive. A bit fiddly to put together since the manuals and pictures are a little confusing. For example, I ordered the twist grip throttle control but couldn’t find instructions until I had searched every available manual. The leads coming from the max battery are not color coded well either. Despite these annoying issues it worked first time! Nice smooth ride, no problems. I have yet to test it on a long run or up significant hills.”

Helpful Report

Posted 1 month ago

“The Switch kit is fantastic, once installed, but I didn't find it quite as simple to install as other reviews suggest. In addition, none of the manuals on the internet gave specific information about the battery supplied with my kit. However, is well worth the effort of installation because you save a great deal of money and the motorised bike is now a viable alternative to the car for fairly short trips in the hilly part of the country where I live.”

Helpful Report

Posted 1 month ago

“I have a Giant Escape bicycle and I love the bike. I'm in my seventy's and I was looking for a little help on a head winds and hills. I added the Swytch bike kit with the Go+ locking battery to my bike. Watching the on line video really helped with the installation. It does exactly what I was looking for! I can't believe how much fun riding is now. It was worth the wait. They kept me informed each week and told me when it would be delivered. I'm very happy.”

Helpful Report

Posted 1 month ago

“Pleased with the concept of converting an existing bike to an e-bike. I paid a bike mechanic to do it. Early on, we started having issues with the control unit/battery delivering consistent power to the powered wheel. Erratic Power delivery would usually start at about the 60% power level remaining in the battery. The customer service was usually very good, especially with us being thousands of miles apart! Swytch did end up replacing the power unit after having me try several different things. Looking back, I think that part of the issue is a slightly underpowered charging unit for the battery packs as I have since started using a charging unit designed for an Aventon e- bike.(with very close supervision!) And both battery packs seem to more fully charge and the power delivery is spot on clear down to below 40%.”

Helpful Report

Posted 1 month ago

“Good and instant support, no problems with communication and service.”

Helpful Report

Posted 1 month ago

“Poor delivery time, poor product remediation”

Helpful Report

Posted 1 month ago

“I ordered a Swytch kit Air about a year ago. Took about 4 weeks to get delivered to Australia. I asked a few clarification questions before finalising the order and they were answered promptly. Install was straightforward enough but getting the pedal sensor mounted was the most difficult and cable ties and double sided tape was never going to be a reliable solution. Removing the pedal arm and securing to the crank was a much better and more permanent solution. It’s been working trouble free since mounted this way. Riding experience is very good although the Air battery will only last over 10kms if used on the lowest assist and you don’t encounter too many hills. Hills and higher assist levels will chew up battery a lot faster. Turning on/off the power as required conserves power for when you need it. Overall it suits my style and capabilities 100%.”

Helpful Report

Posted 1 month ago

“It makes biking easier for an old guy !”

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Posted 1 month ago

“I purchased the first generation Swytch wheel for my wife. I would give you a five star review for the product that was delivered, the ease of installation and performance. But..... my wife underwent medical treatment which prohibited her from using the bike for a year. When we tried to charge the battery after that year, it would no longer charge. I contacted Swytch about this matter. They were courteous but basically said, all batteries fail. For the time the battery was used together with the time the battery sat, I am just not sure the performance of the dead battery is up to the performance of Swytch. A bit disappointing.”

Helpful Report

Posted 1 month ago

“the bike wheel is good the trimmings are made of cheap plastic. the delivery time is a bad joke and customer services is non-existent. my advice is buy one second hand and have nothing to do with the Swytch company”

Helpful Report

Posted 1 month ago

“I am enjoying my Swytch bike kit. I installed it myself, which most folks with some mechanical skills can do also. It worked, and continues to work, flawlessly after 3 years of use. I also installed one on my wife’s bicycle, but she rarely rides anymore. (We are both 76 years old) One of the batteries has deteriorated to the point that it only will charge to about 60%. I’m not unhappy about that, as I know frequent charging/discharging are hard on these batteries. I have ordered a replacement battery ( the new style) and I hope these last longer. The only thing I was not satisfied with was the weight of the original battery. They were fairly heavy, and I didn’t care for that. Removing the battery when parking the bike somewhere that wasn’t our home, and carrying them around was cumbersome. That being said, I believe the new style batteries should be more dependable and lighter. For the price of the kit, and if you have a quality bicycle you like, this kit has everything you need to make your regular bike a E-bike.”

Helpful Report

Posted 1 month ago

“Love my switch bike, had a few issues with parts at the beginning but customer services were great sorted everything out, make my bike enjoyable to ride”

Helpful Report

Posted 1 month ago

“The Swytch bike kit installed on my 1974 Raleigh International serves my purposes by adding about 3 MPH to my daily morning bicycle outing. I like the assist provided mostly while battling head winds and to some extent while ascending hills. The only part about the Swytch kit that disappoints is the lack of range of the batteries provided with the kit.”

Helpful Report

Posted 1 month ago

“I have a 1st generation battery and wheel. I always had a slight jittering issue. The new battery system eliminated that issue. Everything works great. Thanks for a fun and wonderful product.”

Helpful Report

Posted 1 month ago

“Overall I like the Swytch system. It is not that easy to install as the front axle is just marginally larger than some dropouts and the Go battery is huge and very heavy. I could not fit this in my wife's walkthrough bike. The Air that I have on my bike had to be swopped with the Go to enable a battery fitment on both bikes. It is however much more inexpensive than a new bike and lighter overall. And the operation is simple and effective and kicks out descent power. For shopping and commuting it is ideal and eases laden bikes full of groceries! An option to buy a standard rear dynohub would be a good idea since this could be built around any bike and the weight would be more evenly distributed. Delivery on both orders was delayed.”

Helpful Report

Posted 1 month ago

Swytch Bike is rated 4.1 based on 1,615 reviews