Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,649 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 25th February 2025

Barthélémy ANTOINE

Ruedi Kühne, Sevelen, Switzerland

Swytch Bike 4 star review on 16th December 2024

Anonymous

Swytch Bike 5 star review on 7th November 2024

Anonymous

Swytch Bike 5 star review on 8th October 2024

Robert Child

Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

David

694

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was a bit "rough" as the parcel obviously got stuck in EU-customs and UPS' communication regarding destiny and potential delivery was catastrophic. Never more UPS!!!! Installation of the Swytch set was easy: All the parts were as ordered and fit perfectly. Only the protection tape mentioned in the instruction manual was missing. The instruction manual itself is very good. I only missed the part regarding installation and connection of the display. The installed set works very well. You can feel the extra push when riding the bike. The only thing I don't like is the visible cabling "salad" around the bike frame, though I know that it is inevitable with this kind of product. Swytch's customer service (attending communication), as far as experienced so far, is very good. Wouldn't have expected that from a startup. Product price seems reasonable to me. In summary I have no regrets having bought the Swytch product. Far from it! All the best for your business idea and company!”

Helpful Report

Posted 2 months ago

“I have an original Switch bike conversion kit, and everything is good, but I wanted to upgrade to a newer type battery, so I started an order in November of 2024, put in my credit card, but then changed my mind and never completed the order. My card was charged, and I told them to cancel the order on November 22 of 2024. I was told to cancel on the order page, but that option wasn't there. I sent them a screenshot showing this, but they kept saying the same thing. Finally, on January 6, 2025 I was told that I was getting a refund in 7-10 days. On January 22 I contacted them to ask why I didn't receive my refund yet, and they informed me that the order that I never completed, was on it's way, and I would have to refuse the order or send it back in 14 days to get the refund. There is no tracking number for the order, no phone for Switch bike, and emails accomplished nothing, eventually circling around and saying the same thing they started saying. So it is a great product, just be sure it's what you want before you order! I think it may take a year and a lot of work and frustration to actually get my money back”

Helpful Report

Posted 2 months ago

“Good product, relatively easy to assemble and seems to work well. The manual did not download on Safari but only on Chrome which might be worth mentioning initially.”

Helpful Report

Posted 2 months ago

“Great kit and price. Delivery is slow but expected. Some of the fittings, brake monitors, led could be more adaptable to different sizes. Happy all round.”

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Posted 2 months ago

“Absolutely love the riding assistance from my kit. Would be 5 stars except there was a much longer wait to receive it than indicated and fitting the equipment was tricky. There was insufficient room for the sensor on my frame which meant having to attach it on an angle with tie wraps.”

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Posted 2 months ago

“Hi everyone, friends And families. I AM writing From Alberton Canada,!! I'm Dr. John Monk I attempted to invest in cryptocurrency trades in 2023 but lost a significant amount of money to scammers. I was defrauded of my money, but thanks to God, I was referred to cyber backers consultants, who are among the best bitcoin recovery specialists on the planet. and they assist me in getting every penny I lost to the con artists back to me using their forensic techniques. and I would want to take this opportunity to advise everyone to avoid making cryptocurrency investments online. If you have already lost money on forex, cryptocurrency, or ponzi schemes, please get in touch with cyberbackersconsultant @ gmail. com”

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Posted 2 months ago

“It works. It really works. It was difficult to order: starting from finding "order" button, going to searching what all those words mean on the order page and finishing with reading the installation instructions. After completing the quest people should be issued with a bike expert certificate”

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Posted 2 months ago

“Very satisfied with my conversion kit!”

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Posted 3 months ago

“I love the ability to get a little E-assistance on my own bike rather than purchasing a very heavy dedicated E-bike. With the Swytch kit installed (actually not too difficult for a 66 yo woman) and good customer service throughout the process, I have enjoyed riding my bike again with a belief that I can conquer the hills. However, I have an occasional problem with getting the throttle (optional equipment) to engage when I need it on those hills. It seems to work best with little torque on the pedals, but that is counter to my needs. Also, wish it were easier to use the controls to change the Pedal Assist level while riding, but I find it difficult to do without multiple taps on the buttons as it is not particularly responsive. But that PA, even on L1, is powerful. I never use it on L5, afraid to try!”

Helpful Report

Posted 3 months ago

“Once I finally got everything setup it’s great! I do have to mention that the setup did not go smooth. Customer service was great at first but every time i opened another ticket they kept closing it with helping. It was as if they fixed the problem. I had three show stoppers that they helped with one of them. After much google research finally figured out the issues. The nuts that came with rim had a raised ridge on the back making it unable to apply to my rock shock forks. The sensor would not fit on frame in a spot that allowed it to operate. Pedal extension wouldn’t work because it kept misaligning the sensor. Basically had to use box cutters and zip ties to make everything work.”

Helpful Report

Posted 3 months ago

“Overall satisfaction Improvements 1. Battery holder be better can adjust the spacing at the hold area. 2. Need a better way than a cable tie.”

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Posted 3 months ago

“It’s great riding my own bike around with assistance. Plus the battery is compact and easily detaches, for peace of mind when the bike is locked up on the street. The bike feels a bit heavier now with the motor but overall it’s improved my cycling experience. Les’s good was that the display/control panel went wrong after about 15 months of use which doesn’t seem very long. Happily the replacement was not too expensive but there was very little info available about the problem and emailing kept coming back with only partial info sometimes days later. That kind of info could easily be on the website as could clear instructions his to use the LED display. The replacement is not as straightforward as the original but I’d does give you your speed which some people would like. Cangg to figure out how to enter my wheel size so the speed is at best an estimate. In short, good, and few tweaks would make Swytch fantastic.”

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Posted 3 months ago

“Very happy with the kit that I received and my only niggle is that I did not get the seat adapter kit for the battery not really thinking how much room the battery takes up thus making it impossible to have any lights on my handle bar. I now have the battery mounted on my seat post, which also helps with the weight distribution, and covered in red reflective tape. If there was one thing I would love to have it would be a energy recovery system that charged the battery. All in all though happy.”

Helpful Report

Posted 3 months ago

“Well my original order was missing the LED piece to turn it on and off. They were quick to respond and ship the part as soon as they were made aware. Then the piece didn't fit my road bike. My handlebars are wrapped and even without the tape the piece didn't fit it. This was disappointing but I resolved it with a zip tie (I hope). There was another piece included (a thumb throttle I believe it's called) that apparently isn't needed and doesn't fit my set up but it was frustrating to figure that out. I've only taken it out twice before cold weather hit but I did enjoy riding it those two times. Not sure how long the battery will last as I haven't ridden it long enough, first rides were only 6miles.”

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Posted 3 months ago

“very cool system (it took a while to receive the order), I can do my usual ways to work, sports and so on without beeing too exhausted and it´s very fun to ride my "new" bike, which I love cause it´s a really cool one - so its still the same old Glanzrad - just pimped :-D the only thing is that the battery lasts max. only 13 km, not miles, and that it needs to be charged after every 7,5 k ride to be shure to have enough energy to go back home - the more uphill way (in the city)”

Helpful Report

Posted 3 months ago

“I had to buy a new sensor ring after little use and I think there should be a better solution for this part. I would like to know if there is an affordable upgrade path for the original powerpack and mount to the phase 2 battery and handlebar mount.”

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Posted 3 months ago

“Die Steckverbindungen der Kabel sind beim Brompton genau an der Stelle, die beim falten des Fahrrads gesteckt werden. Da rutscht leider regelmäßig der Stecker raus, der Motor funktioniert dann nicht mehr. Nervig, aber leicht zu beheben.”

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Posted 3 months ago

“It is a treat to be assisted along at amazing speeds. The motor takes the curse out of transporting heavy loads. I wish there were a way to go slow. Pedaling slowly has no effect. The motor is either on or off. If on it goes too fast, if off no assistance. All considered, a boon.”

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Posted 3 months ago

“Wonderful product to upgrade and extend the life of your existing bike - why dump and buy new? Choose the responsible alternative.”

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Posted 3 months ago

“We ordered two Brompton kits at the same time, one came as expected with the new MAX battery the second arrived with a MAX battery but the rest of the kit was for the previous style battery. They did not work together. So there was a few weeks of back and forth before this was resolved. A bit frustrating. Once installed the kits work great and help flatten the hills a bit for these later 50’s riders. My biggest issue with the kit performance is that there is more drag on the motor wheel when powered off than would be ideal, it makes for slightly less enjoyable power off riding.”

Helpful Report

Posted 3 months ago

Swytch Bike is rated 4.1 based on 1,649 reviews