Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Ordering and long, long time to receive the kit definitely made the experience less enjoyable. Installing was easy. Haven’t tested it out much yet.”

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Posted 1 year ago

“Very happy with the whole process and final product.”

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Posted 1 year ago

“Very good👍”

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Posted 1 year ago

“I like the conversation. I may be wrong, but I thought I had an option to select an option that would allow me to get assistance beyond 15 MPH”

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Posted 1 year ago

“I was a relatively earlier adopter with straightforward needs and standard touring bicycle. All went well and no problems. I do not need to upgrade as I've got what I want until battery dies eventually. System is rarely used anyway. Only problem I've had is sometimes the battery is very difficult to remove from handlebar assembly so causes panic if a train involved!!”

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Posted 1 year ago

“The Swytch package is neat and compact. It provides just the right amount of assistance to get over small hills or long steady slopes when the battery is fully charged. This prevents me from getting overly exhausted. However, when the battery is discharged below 50% the power assist disengages suddenly under load and pedaling becomes difficult. Also the battery capacity and range does not appear to be as stated.”

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Posted 1 year ago

“I am very happy with my original kit that has transformed my mountain bike. The up front payment and slightly delayed delivery was a bit disconcerting but once fitted the kit has been fantastic! Having had both hips replaced and uncomfortable with getting out of the saddle to power up hills the assistance from the Swytch kit made my bike a pleasure to ride again. Another bonus I have not heard mentioned is that when I cycle along muddy surfaces , canal tracks etc I have 2 wheel drive !!! My only suggestion for the future would be to have outlets where the kits are available to view as all the variations available now are slightly confusing and it would be nice to know a guaranteed delivery date.”

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Posted 1 year ago

“Great kit but the front wheel install was problematic as the wheel did not fit into the front forks of my existing bike. This meant I either had to enlarge the fork gap or decrease the wheel spindle width (I'm sure this is not the correct term). I filed out the forks a little and all was well, but later found out that I should really have filed the wheel instead in order not to compromise the bike. So far so good.”

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Posted 1 year ago

“Deliver as promised in product and support. Professional in all my experience over several years. Innovative in product and technology judged by the backward compatibility of new products!”

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Posted 1 year ago

“I was kept fully informed about the progress of my order at all times, from ordering to delivery. The discounted price was a excellent and I am pleased with my purchase.”

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Posted 1 year ago

“The Swytch is a fantastic quality product - once it's on your bike. My preorder delivery was delayed several times, and the install required modifications only my bike mechanic son could make. BUT, I DO LOVE MY Swytch. Riding to work or to get a few groceries is now an enjoyable option.”

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Posted 1 year ago

“I purchased a Swytch kit to fit on my Brompton which I use as a commuter option. I travel between Oxford and London. I was enjoying all the benefits of the kit. Unfortunately the bus service that I use from Oxford (Oxford Tube) no longer allow anything electric on their service. Fire Risk! I have argued with them about this but it is an increasing trend. Beware. It’s not the fault of the kit but it is a problem. Lots of buildings are now not allowing electric bicycles and scooters into storage.”

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Posted 1 year ago

“I've used the Swytch kit on my vintage mixte frame racer and it's definitely made me fall in love with the bike all over again. I've been using it more for things I wouldn't necessarily have chosen the bike for before like big shopping trips because I'm not a strong cyclist. It just gives the extra boost I need and also helps keeping up when cycling with friends. Did have to wait absolutely ages for the kit to arrive which was a bit of a shame but other than that have recommended it to many friends. I also lost a screw from the control because my handlebars were a little too wide for it but fitting an extension bar and buying a new screw with the input from the customer service team as to the right bit to get solved that issue.”

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Posted 1 year ago

“One of the original buyers (2) of the Swytch kit. Works well, but would have liked to upgrade to physically smaller and lighter battery. Requested info when 1st announced, but not originally available as an upgrade and would inform when available. Not heard anymore?”

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Posted 1 year ago

“I wasn’t able to climb the Cork Ireland hills until I upgraded to the UK Swytch kit. However big surprise to be charged an extra 130 Euro in Duties as a result of Brexit.”

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Posted 1 year ago

“Only 4 stars due to length of time till delivered,but can understand as it was during covid outbreaks. I 1st battery worked 1st time then bugged out. Back working after a factory reset. Thanks tech team 2nd generation battery is working great. Was thinking of getting a throttle, but realised my battery would last longer if I choose to use the power only for climbs.”

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Posted 1 year ago

“I am still having issues with my swytch bike kit. It says the battery is meant to last for 15km. If I get 7km, I am lucky which is basically my journey time to and from work. It took well over a month for a technician to come back to me and then the answer was that is the maximum distance and it helps if you stop on the journey for the battery to recharge. None of that was on the sales data or website and when I asked to return it and pay the difference to upgrade to the next battery distance up (30km I think) they said I can’t do that and would have to buy it outright. Mid sold and terrible reply times.”

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Posted 1 year ago

“Great kit, no problems so far (4 years). Easy to install, the instructions are to follow. Especially great to Brompton bikes since after market kits are usually expensive.”

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Posted 1 year ago

“Once we sorted what was causing an intermittent fault it has been fab. This was after a few returns (which were dealt with well) when we realised there was a loose connection.”

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Posted 1 year ago

“Long Delivery, kit complete and undamaged. Easy to install. I have only a issue with battery charge indicator, when the battery is depleted, the indicator un the pack still have 2 or 3 led on.”

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Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,625 reviews