Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Love my switch bike overall. The delivery process was lengthy but once I'd received it, it was easy enough to fit. The only downside is the LED display - it is janky and only has 1 button. This means that you have to scroll up to top speed in order to get to lower speeds. I would recommend spending a it more to get one of the displays that allows you to scroll up and down.”

Helpful Report

Posted 1 year ago

“Overall delighted with our Swytch bike conversions... they have transformed two good quality mountain bikes, and more recently a third one, and made it a pleasure to cycle around one of really hilly parts of Dorset. And it's great to re-use existing bikes rather than scrap them to buy new electric bikes. But the process was not for the feinthearted.... We ordered 2 Gen 2 conversions, and they took ages and ages to come - months later than expected - and then we found we had to pay import duty... not a good start. And then we found the axles didn't fit in our forks, and had to file the axles. And because we had two units, were, by a process of elimination, able to identify the faulty component in the original kits, and had to wait another week for a replacement. And then I found that the motor wheel didn't quite fit in my forks - it was scraping the inside of the forks - but thankfully my work had a machine shop, where I was able to get some thin washers custom made to give just enough clearance. And then every few months, the handle-bar brackets go intermittent and then die (I don't think they are up to regular long climbs up steep hills on full power) And then one day my forks broke from the strain (not the bike that needed the custom washers), and I had to have new forks fitted. But the Swytch support have been great (until then decided to stop replacing handle-bar bracket free of charge - and now want £78). And we've stopped using max power on steep hills, which seems to be extending the life of the brackets. Hopefully the later versions have the bracket reliability sorted.”

Helpful Report

Posted 1 year ago

“fantastic customer support. The product is exactly like they say, and easy to install. I really love the bike. an electric bike cost over $3000, why not convert the one you already have and love.”

Helpful Report

Posted 1 year ago

“i was pleased with my Swytch kit upgrade until it started miss-behaving power coming in and out unpredictably and sometimes difficult to turn on at all. I suspect the power controller to be faulty. what would be the cost of replacing this part?”

Helpful Report

Posted 1 year ago

“Easy to fit. Works well. Rather to fast for my wife, even on slowest setting.”

Helpful Report

Posted 1 year ago

“Great customer service, good price, Excellent support and awesome product.”

Swytch Bike 4 star review on 8th December 2023

Helpful Report

Posted 1 year ago

“It took an old bike and made it user friendly.”

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Posted 1 year ago

“Easy to fit. Makes cycling easy. I find it good for rides up 30km”

Helpful Report

Posted 1 year ago

“Would happily change to 5 star if they’d put replacement parts on their site. The product is excellent, but if you (due to your own clumsiness) break the magnetic ring, plan on looking elsewhere.”

Helpful Report

Posted 1 year ago

“Very pleased with my swytch kit which I have been using for 2 years only thing I will say is I have repositioned the battery and fitted to the seat post and greatly improved the handling of my bike. Perhaps should have been an option when buying new.”

Helpful Report

Posted 1 year ago

“reasonable price and and works ok but some issues with reliability ( power cutting out and have to reset to get it going again)”

Helpful Report

Posted 1 year ago

“I purchased two Swytch systems. Once you get them going , they are terrific. I had separate issues with each BUT the service team managed to work me through the issues. One issue was that my frame was large and the 'pick up' didn't fit but I was sent a different part and the unit works really well. The customer service team was very responsive but the replacement parts were shipped from the UK.”

Helpful Report

Posted 1 year ago

“My converted bike works perfectly as an electric bike in every way. I love it! The installation of the equipment takes longer than indicated. The speed sensor and its magnetic wheel is exposed and can end up wrong positions if hit, giving bad signals.”

Helpful Report

Posted 1 year ago

“I ordered the "Second Generation" Swytch system because the battery was smaller and supposedly could be installed vertically or horizontally. Apparently, there was a problem with the vertical attachment so Swytch went ahead and shipped the original horizontal attachment and promised to send the other as soon as the problem was corrected. We waited and wrote, waited and wrote, finally we were told to just install it with the original horizontal attachment BUT my wife's handlebar is already to full of stuff so there is no room. I wanted the vertical so I could get it install under her seat. Now we never hear back from Swytch when we write, we have never gotten the correct piece which, as I recall, we paid extra for and the whole system just sits in its original boxes taking up space.”

Helpful Report

Posted 1 year ago

“Delivery was delayed, then a faulty controller led to lots of (delayed) email chains before a replacement controller was sent. Not the best start but once up and running l have loved that little bit of extra help for my commute on those tricky parts. If you want to carry on cycling over 60 its superb. We have moved to one car as this bike is now my retirement transport. If you want to put your feet up and push a button or go 40 miles its not for you. Extra fitness for me, easy to remove battery and not as visible for theft as the more expensive ebikes. the sensor on the pedals can be temperamental and only a little off gives you poor glitchy power delivery so this is other area in addition to comms which I think would improve package. All in all nearly a year in its a purchase i haven't regretted. lets see what 2024 has to offer !”

Helpful Report

Posted 1 year ago

“Uncertain delivery, poor customer service in terms of availability and ease of use. Good performance of product.”

Helpful Report

Posted 1 year ago

“I use my bike so much more now that I have a swytch kit. I can pop to the shops with the battery off and then put it on to get my shopping back home up the hill. I can put a toddler on the back and still keep up (ish) with my teenagers on a bike ride. They were quick to replace my handlebar switch when it failed. Downsides: The range isn't as far as I hoped it would be. I bought the bigger battery but even on the flat and minimum power it's about half what I thought I could get. Also the new handlebar switch with one button is a bit of a pain. I can only go up a power, or have to click five times (right round the numbers) to go down one notch.”

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Posted 1 year ago

“. . . provided a torque arm accessory showing how knowledgeable they are about the ewheel forces - especially front carbon forks !!”

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Posted 1 year ago

“I have the old battery pack. This is very heavy on the front of the bike and is not well balanced. I also had loads of issues trying to sort out on my wife's bike but despite being sent replacement parts it did not work reliably. Upgrading to a new lighter battery pack is incredibly expensive - hence the low rating”

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Posted 1 year ago

“Customer service quick on their feet. They want to help you fix the issue.”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,625 reviews