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Swytch Bike Reviews

4.1 Rating 1,625 Reviews
86 %
of reviewers recommend Swytch Bike
4.1
Based on 1,625 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 52%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Swytch Bike 4 star review on 2nd October 2024
Practical SoCal Biker
Swytch Bike 4 star review on 14th September 2024
David
Swytch Bike 5 star review on 3rd September 2024
Jere
Swytch Bike 5 star review on 3rd September 2024
Jere
Swytch Bike 5 star review on 13th August 2024
Anonymous
Swytch Bike 4 star review on 24th May 2024
Guy Verbanck
Swytch Bike 4 star review on 21st May 2024
Vin Springer
689
Anonymous
Anonymous  // 01/01/2019
"I’m not happy. I’ve had an issue with the power level for sometime and have been asking for help to fix it… NOTHING… we are seniors trying to do our part to keep all the carbon off the roads. Please do something…"The power level keeps yo-yoing back and forth and doesn't connect to the battery. Should we just get rid of a horrible product or can this actually be fixed
Helpful Report
Posted 1 year ago
Hi Jessie - thanks for reaching out, our support team will be in touch today to assist you with this. Many thanks!
Posted 1 year ago
The instructions on how to fit everything were clear. It works nicely and is discreet. The new battery is lighter and easier to mount/demount.
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Posted 1 year ago
I now use my bike for journeys I would normally think "oh not today" and throughly enjoy the freedom and ease it provides. I can go into town and bring back quite heavy things that would otherwise have needed a car. It was fairly easy to fit to the bike (although I did get someone to do it for me!). I have the older version with a 2kg battery that is quite heavy and would love the smaller phone size battery that is now being sold. Other than the weight of carrying around my battery, as I wouldn't leave it on the bike when unattended, then it is perfect. Once you start pedalling it engages and you can use as little or as much battery power as you need.
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Posted 1 year ago
I have been pleasantly surprised by the recent improvement in the response time from the Swytch team. So I am posting an updated review - previously I complained that they didn't respond for 2 days or more - but my last two contacts were replied to with good quality responses within 24 hours, helping me to get my kit working again so I can get back on the road quickly.
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Posted 1 year ago
The delivery: obviously it was slightly longer than hoped, but they kept me up to date and I didn't plan to start cycling to work until May anyway so this was fine. The email communication was clear and regular. It described each step of the process from manufacturing to shipping etc. so I had a good idea when to expect it as it went along. I took delivery of the kit a few weeks ago, the packaging was totally recyclable. Then, installation was fairly easy and I didn't even need the manual. All in all it took me about hour and a half, but I think if I did it a second time it would be faster. I got a MAX kit and was converting a hybrid 7 gear speed bike. I was able to ride straight after charging as it just worked right away. The ride is really enjoyable with strong power, and it is very enjoyable. The weight on the handlebars did not really change the handling at all, the battery is very small but nevertheless I wondered about this aspect. It's helped me already up many climbs in north Sheffield, what a difference it makes! There are 5 power levels but only level 3 is required even on the steeper hills, 4 and 5 are really strong and I guess drain the battery quite quickly.
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Posted 1 year ago
I recommend the Swytch package for Brompton as a very neat solution. I cannot speak for the other versions for other bikes, but I can certainly say that for Bromptons it fits very easily The overall weight added to the bike seems to be very minimal and it remains easy to carry, this was very important to me as I use it to commute and have to carry it to and from the train. The benefit of the electric power is better than expected, I had watched many videos and reviews before buying but not actually had an opportunity to test ride or try it in real life until riding it on my bike after installation. So for anyone else wondering before buying what it is like to ride, I can honestly say it is worth the wait for the incredible boost!
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Posted 1 year ago
I have received exceptional customer service from the Swytch team. I would like to say that the product and service is perfect.... I can't quite say perfect, but almost the imperfection is what has led to such great customer service. If there hadn't been a few niggles I wouldn't have had needed to contact anyone for support... I was pleasantly surprised with the speed and quality of support I received Disclaimer - I do live in London so I was able to drop into the company in person. I shan't mention anyone by name but two individuals who are in their main service office where they keep all the spare parts have helped me immediately on two occasions I dropped in. Once I had emailed first. Another time I was just passing and had my bike. The first time was to get help with installation of the motor wheel in my forks. They helped me quickly get the disc brake swapped over properly so the motor wheel would slot in and engage with the brakes. I did not have the appropriate Allen to remove and re fit the disc it turns out. Once that was cleared up it was all sorted The second time I had some questions about the battery range, they explained that it varies with usage and took me through what to expect and reassured me in the end that the 6 or 7 miles I was getting on average was about right given I was using it on maximum power. After following their advice and using it more sparingly I am now getting an average of 11 miles before recharging, the amount of assistance is noticeably lower at the lower power level however it is still comparable to the Lime bikes I have used Overall very happy, and also disclaimer Swyrch did ask me if I could post this review after I gave them a verbal summary to this effect I my last visit
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Posted 1 year ago
I‘ve got now my bike fit for all everyday-procedures ;-) Maybe in the future there will be an addition for easier „climbing“ too. Anyway: I can use my Brompton now in 2 ways, without any troubles to fold it, like it‘s been before „swytching“ ;-)
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Posted 1 year ago
Swytch allowed me to keep my beloved 1980s road bike and rediscover the joy of cycling as an older man ( age 70). The electric assist is smooth and sufficient to help with hills , whilst still requiring my own effort .
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Posted 1 year ago
Excellent idea and product
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Posted 1 year ago
Great product/philosophy
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Posted 1 year ago
The Swytch was very easy to fit and has made has transformed an inexpensive bike into a great performing electric bike. I usually only use it for shorter journeys but is quick and powerful. It makes uphill stretches easy. I’m extremely pleased with my purchase
Helpful Report
Posted 1 year ago
Put down a deposit of £250 a few months ago then paid the full £577 later on. Had to cancel due to personal circumstances. Only had £577 refunded. At no point has anyone said I would lose the deposit so I'm struggling to see whats gone on here. Finding it very hard to get any sense from Swytch who seem to take days to reply to emails. 3 days since my last email. Swytch you need to think about investing in a phone line or a more responsive messaging service. Customer support is poor and so far I can honestly say I would never use this company again.
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Posted 1 year ago
I love having my swytch original large battery as i can go up to 55 km per charge. What would make it better is to be able to mount it in the frame or back as it does make the front more unstable. If a small monitor could then be the display mounted at the front of the bike- that would be grand. Any ideas @swytch team as i have already beein in contact with support team but no response as yet from a week ago?
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Posted 1 year ago
Best thing I’ve bought in a long time! It brought new life to my hybrid bike!
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Posted 1 year ago
It was easy to convert my existing bike that fits me well to a Swytch bike. I am a quite large man and it gives me just the little extra I need to keep up to my wife. It’s easy on the knees so just what I needed.
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Posted 1 year ago
Love everything about it
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Posted 1 year ago
The Swytch kit I installed on my bike was very easy to install with just a minor modification made to my fork. Some video tutorials I found online helped and game time the confidence needed to go through with the modifications. The kit works great and I have had zero problems since installation was completed over a year ago.
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Posted 1 year ago
Only affordable way for someone heavy like I was to get an e-bike. Put the kit on my sit-up-and-beg bike and haven’t looked back. Amazing. It’s like permanently going slightly downhill. Makes cycling such a pleasure.
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Posted 1 year ago
Swytch Bike is rated 4.1 based on 1,625 reviews