Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Functionally speaking, the kit performs very well. The controller is set up with five assist levels which kick in gradually, notwithstanding the sensor is a pedal sensor, not a torque sensor. Switching assist levels with the simple GO controller is smoother and easier than switching ordinary gears. Assembly did not present undue difficulty as long as care and time were taken. The magnetic sensor mechanism and new wheel went on without trouble. The biggest problem was in dressing the wiring harness. Swytch should try to figure out how to provide harnesses in varying, or short-but-extendible lengths. Basically, no matter what method of wire mounting in used, all of that thick black wire looks terrible, whether wound up, taped over, or whatever. Swytch should warn users of the brake sensors that their use requires exposing a portion of the interior cables, which means removing the cable, cutting the casing, and re-tipping the cables. This was all too much trouble so I have the sensors but am not using them. Packaging of the shipment was excellent, no damage was found, and no components were missing. Time between order and delivery, however, was several months. Customer service was quickly responsive to complaints about delivery time, and questions about assembly. At the price I paid, the kit was good value at the time I ordered it; but as time goes on and ebike components become cheaper, Swytch will have to follow along.”

Helpful Report

Posted 6 months ago

“Product is fine, but the “Sale 30% off” didn’t work.”

Helpful Report

Posted 6 months ago

“Long lead time, but product is great. It’s not super heavy either (with the smallest battery at least). A few hiccups with installation that were quickly resolved with customer support. In hindsight I would have preferred a matt black wheel which I don’t think was available when I went through the order portal, but this would have been a better match to my back wheel in hindsight. Be careful about screw length if you’re installing disc breaks. For those curious as to whether exercise benefit is greatly diminished, my watch thinks I’m using about 20% less energy per km on the default settings compared with unassisted.”

Helpful Report

Posted 6 months ago

“Give great assistance for short rides (small battery), it's easy to install.”

Helpful Report

Posted 6 months ago

“easy set up and works great if anything I have to keep my assist setting low to 1 or 2 so bike does not go too fast.”

Helpful Report

Posted 6 months ago

“I have not been able to attach my motor just yet, There have been political deliberation in regards to the potential extra weight *pure nonsense I assure you* yet I would be grateful if there were a D.I.Y. Spoke length chart. I opted for a hub only because the extra 30 seconds to discover my 700 rim conversion was too much trouble. And now I must weigh in on a cycle repair shop’s expertise. Surely next time it will be worth the effort to have a rim pre made”

Helpful Report

Posted 6 months ago

“I have just added a Go+ system to my Dawes Galaxy tourer. I am 68, and was finding hill climbing with luggage increasingly difficult. The Swytch hub now makes quite steep hills a breeze, even in a higher gear. On the negative side, it took 9 months between placing the order, and receiving the kit. In terms of ther installation process, the new wheel and hub slotted in with no adjustments. The problematic part was fitting the pedal sensor, as my Shimano crank is and unusual design, and there is virtually no space between the crank and frame, so the standard sensor was incompatible. Bartosz in CS was very helpful in supplying the other two options, and I was able to untilise the univeral fitting which is a little cludgy with cable ties, but does the trick. The other thing to be aware of, is that the OLED display and control will only fit onto a 22mm bar and mine is much thicker. I was able to get round this by attaching it to the bar extension that I use for my phone/GPS.”

Helpful Report

Posted 6 months ago

“Far too long to wait for it to arrive, ordered in Feb, arrived end of June (nearly 4 months), Peddle sensor fitted fine but not the magnetic part to the peddle arm, eventually fitted with use of glue and sharp knife. Ordered the thumb throttle but this dosnt seem to do anything when riding the bike. wheel goes round VERY slowly when lifted off the ground, but i expected it to propell the bike when not peddling, but this dosnt happen. waste of money on that piece ! Overall it works well when peddling, up hill is fine, without strain on my legs. Fitted to a hybid mountain bike that i have had for years, fitting was easy enough, just some patience ! Price ok, but cheaper rear wheel options available out there..”

Helpful Report

Posted 6 months ago

“When the kid arrived, the packaging was excellent to protect all the components. Installation was very easy, just a little confusion on running the cables. The product works very well, although at times the pedal sensor does not engage and I must stop and adjust the sensor on the bike frame. This is not good when you are going up the hill.”

Helpful Report

Posted 6 months ago

“Good quality kit, simple enough to fit and does the job. Easy to use. Price is acceptable if you can get an offer. Customer service is good although on line and more impersonal than it used to be Disappointed that I couldn’t have a black wheel with the new bigger under cross bar battery Range on the Max is not enough, around 12 - 15 miles even on level 1 and a lot of coasting”

Helpful Report

Posted 6 months ago

“When I got ebike put together it ran fine, but I had some trouble attaching components. The swytch help portal was quite useful when I contacted them, but there were discrepancies in what was sent to me and the bike I had. I got the wrong components at times, but the staff was helpful in getting it fixed.”

Helpful Report

Posted 6 months ago

“The product is great and the method of ordering it is ok. I was nervous parting with the deposit without knowing that the details would be asked for next. The price is a bit steep but you are getting a quality product. Delivery is prompt and system for returns is sound. Customer service is ok but you could do with a slightly quicker response time when something goes wrong. It would be nice to have the option to talk to someone. The live chat seems pretty useless. Also, the customer service response time option has a gap from 6 - 12 hours and next is over a week. It was 3 - 3 days.”

Helpful Report

Posted 6 months ago

“Bought a thumb throttle for my Swytch bike which works great HOWEVER a had two problems others considering purchasing may want to note. Firstly, if you have "trigger gear shifters" positioning the throttle can become problematic and the only option I had was to change the logical sequence and put it first (left to right). If I had it in the middle or on the right side, the gear triggers wouldn't operate correctly (in any position). Second issue was my mistake, I wanted to test the throttle first before installing it so I connected the cable and tried it out by holding it my hand. Great, it works! Then I tried to disconnect the cable so I could install it on the handle bar. I just could not get the cable apart without excessive force. In the end I had to take the whole battery cradle off the bike (the thumb cradle still attached) so I could have enough cable length to get the throttle onto the handle bar. Perhaps Swytch could add some installation notes/tips to help potential buyers.”

Helpful Report

Posted 6 months ago

“Slightly delayed and communication not great but pleased with end result. Installation manual ok - just kept working through a bit at a time. Overall ... no regrets with purchase. GO÷”

Helpful Report

Posted 6 months ago

“I was totally impressed. I never rode an E-bike before so this was amazing. I fitted an old Trek 720 Multi-Track and now I can ride it for years to come. New life for an old bike.”

Helpful Report

Posted 6 months ago

“Negative bits first. I waited from Oct 23 when I ordered and paid until Jul 24 for my kit to arrive. Much longer than I expected. When it did arrive there were no cable ties in the kit to attach the cables to the bike frame. The kit itself was easy to fit (using my own cable ties) apart from the sensor on the crank which I got my local bike shop to do (they did it for free). The kit performs really well, better than I expected. You can actually feel the bike accelerate, even on low power settings and it climbs hill really well.”

Helpful Report

Posted 6 months ago

“Air Max kit. Delivery quicker than originally quoted. Price good. Comprehensive range of options. I bought the seat post adapter kit to fit the battery behind the saddle; brilliant idea! Set-up was fiddly but straight forward but I have spent 50 years fiddling around with bikes. One bit of email advice needed and the reply was virtually instant and very helpful. Great customer service. After 6 months use I am delighted with the performance particularly on long local hills which I had given up on as only a casual/utility rider. Trips back through a hilly town with 2 panniers of heavy shopping are a breeze even with the power level set to 2! So pleased I have just bought a second battery to alleviate ‘range anxiety’ on longer hilly rides. Well done the Swytch team. Thanks fo a great product. Tried to give 5 stars but that option wouldn’t work!”

Helpful Report

Posted 6 months ago

“This was quite an expensive upgrade so I was really puzzled that you sent a replacement motor and wheel for the one I already have - I only expected a battery upgrade and would have preferred the price to be lower and my existing motor to be reused. I was told that the new battery would be interchangeable with the old - it is not - or, at least, changeover is just about possible but far too fiddly. I was disappointed that the wiring and configuration of the GoPlus was completely changed - this is not an upgrade it is a replacement technology far from what I expected. I haven't had the opportunity to test the range fully yet but the intermediate trips I have had since fitting (9km) appear to have run the battery down by more than half when the range ought to be 40-60km. The battery fitting is clunky and there is no ability to lock it to the frame. This heavier battery, incompatible with the lighter original, is far too heavy to lug about when I park my bike at the station for a business meeting. I have added a brake cable to the casing to overcome this but it should be intrinsic to the design. I made this observation about the fork mounted battery as well, so my earlier response has not been picked up. Fitting the whole shebang required considerable skill and lots of cable ties. The installation guide was cursory with insufficient detail - I had to refit the tyre so it faced the correct way when I realised that the plastic axle nut covers were handed. It took me a while to work out that the pedal sensor was a complete replacement for the earlier sensor set up. So you do get a low mark for many avoidable reasons.”

Helpful Report

Posted 6 months ago

“It does exactly what is was designed to do - pedal assist. It does indeed take much of the hard work out of hills!”

Helpful Report

Posted 6 months ago

“The overall kit is great, although as an amateur buying for my husband getting the specifications right was a bit of a faff. The delays in shipping was galling, as there was zero communication from the company. When I enquired they provided no information beyond the limited amount already on the website. The price is so variable that it seems to be a bit pointless to discuss. Just after I ordered the price decreased, which I queried as it seemed unfair to sell something with such a long lead time and then offer further reductions. Overall the product seems fine, and I haven't tried to return anything yet.”

Helpful Report

Posted 6 months ago

Swytch Bike is rated 4.1 based on 1,632 reviews