Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Service was good even when there were problems matching my card payments to my order. Customer service was generally good.”

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Posted 1 year ago

“Use the kit on my gravel bike for communting and its perfect to keep you fit but takes tge edge off hills and i dont get to work sweating. Goid value vs a full e bike”

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Posted 1 year ago

“Brilliant! Gave my partner a whole new ENJOYABLE cycling experience”

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Posted 1 year ago

“This has transformed my favourite trek hybrid bike, now I can leave home in either direction up very steep hills which has been stopping me riding for several years. The kit did take an age to arrive ordered in May delivered in December. However I fitted it myself in a couple of hours. it took a while to work out which amount of pedal assist I needed for each hill but now I am delighted with the conversion. definitely need to recharge after each use even though I got the bigger battery, but it is very hilly here. I have not tried to reach customer support as the fixing went smoothly.”

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Posted 1 year ago

“I like that I am able to convert my regular Brompton into an electric bike. However the pedal sensor is always flaky and prevent the system from functioning well. I wish that configuration is less flaky.”

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Posted 1 year ago

“Friendly and attentive. Solid product. Had to wait much longer than the 6 months but support desk responded quickly.”

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Posted 1 year ago

“Took two hours to convert and has put a big smile on my face. Quality equipment and easy to fit. What more do need to enjoy cycling?”

Swytch Bike 5 star review on 22nd June 2023

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Posted 1 year ago

“I have a Trek Marlin and I ordered mine back in early 22 and due to Covid lockdown in China orders were somewhat delayed so it arrived several months late, unfortunately this wasn't communicated without prompting, which was a bit of a annoyance. It was due in June and I received it in November. The kit its self was easy to put together and the instructions are fairly simple. I had to buy a new disk brake because the other wouldn't release off the wheel. It took me about 2hours to build, but that's mainly because I had to keep rechecking the instructions. I ordered the booster switch however because my frame is not round or straight makes finding a place to attach it is difficult. As is securing the battery mount. But it's attached that's what matters. Using it, especially with the nice weather, is quite nice. But the Range (I bought the XL pack) is stretching the definition. It boils down to riding style. Size of the wheels (I have a 28"), level ground and the power level. Even at the lowest assist level I might get 2 days travel and that's 12 miles on a single charge, bit of a far cry from the 25+ miles claimed. Perhaps others would have a better result with smaller wheel base. I found that I was having to get creative when cycling especially on day 2. I have it on a low power when I'm cycling, press down once more so its not using any going down hill. Turn it up too 4 when setting off from traffic lights before turning it down when at speed, and 3 on hills. It's no wonder they suggest a second pack or a spare charging cable for the 'Office'. It wouldn't work for me unless they came up for a way for me to charge from a 12v power socket on the vehicle and I don't fancy buying another battery until I need too. Worth the £600 I paid? Meh, while cheaper than a ready built, it needs more work on the battery capacity. However it does the job of moving the weight of my Bike and my sorry carcass along the road so Im not going to argue too much.”

Helpful Report

Posted 1 year ago

“Incomplete delivery, low autonomy and bad times of the support I paid more than 1000 Euros for the max version of this kit by taking all the options for my Brompton and paying more to be delivered faster, on arrival the delay was very long with a deposit on September 14, 2022 and delivery mid-May 2023. No courier informed me of the delivery and it arrived while I was on vacation, fortunately I had given the address of my company for delivery, the disadvantage is that I lost the 15-day period that allows to cancel the order. the delivery arrived incomplete with the Brompton Block absent. About this I had two different responses from support, the first told me that there was no trace of my order of this block, so I sent a screenshot of my order and the second response to talk about a quality problem that had to be fixed to meet the quality standards of Swytchbike and that I will receive later the Brompton Block. Having already assembled a kit of another brand the assembly was done without difficulty and it is true that its design is rather well done and that if you are lucky this kit can be very pleasant, but with so many unfavorable opinions it is really a lottery and in my case I lost. In operation I saw that the battery planned for 30 km in normal assistance and 39 km with the minimum assistance which is the one I use never reached 20 km on flat terrain with the assistance at least despite my weight in the average (81 kg) and a bike under 18 kg. In addition the led display integrated into the battery indicating the level of charge does not work properly, even emptied to the maximum the battery always 3 LEDs of lit which suggests a charge to 60%. After many exchanges on these problems where I gave and repeated the same information to different interlocutors, the after-sales service considered that the battery had no problem despite performance almost 50% lower plus a defective charge display and allowed itself authority to close the ticket. If this kit is not defective, the announced autonomy is really exaggerated, I had planned to equip my wife's bike with this kit, for sure I will never do, this brand is to flee absolutely, I consider that I was fooled by more than 1000 euros and that I will not let pass.”

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Posted 1 year ago

“I ordered a kit. It arrived 2 months late and after I had to send a legal letter of demand. I then asked to return the kit. I didn’t get a response for a month even though you only have 2 weeks to return. I have arranged 3 separate days for them to collect this over the course of 2 months. They have failed to show up each time so I now have a lot I do not want and I do not have a refund. DO NOT BUY THIS EVER.”

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Posted 1 year ago

“Great piece of kit utterly disgraceful customer service. My kit requires one more part, not known at time of order and there is no way of contacting swytchbike. There is no customer service number. There is no interactive chat line. You can only follow a preset list of responses which eventually loop back to the start. There are no humans to contact. Does anyone have a telephone number or email which will go to a human? I have had my kit now for 4 weeks (took 6 months to get) and cannot do anything with it. Cannot even buy the part I want as an accessory because it isn’t listed as an accessory and I can’t talk to a human. Don’t waste your money. If this is the future of AI God help us !”

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Posted 1 year ago

“I ordered my swytch bike kit in September 2022. It is now June 2023 and I have not received my swytch bike kit. They have excuse after excuse as to why I’m not receiving it, but at this point I just want a refund! If you live in the US, I recommend you not order from this company. I hope I get my money back. It was almost $800 that I am out of because I don’t think I’m ever going to receive my swytch kit. Do not order from these people!”

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Posted 1 year ago

“I have two Bulls Ebikes with Bosch systems for the wife and I to tour around together, but I still like the freedom and feel of my road bike experience. Now that I am 69 it has been the perfect reuse of my trusty 2013 Trek 1.2 bike with a quick release fork and conventional crank and internal bearings. It was an easy install per the good, provided instructions and with great customer service here in the US for a few technical questions and ordering an extra battery. Responses were always within one day given the time difference. I think it’s the best Ebike conversion around and a great value to add to a decent framerset. I think it basically performs about as good as a $4,000 Scott Addict with a Mahle X35 250w rear hub motor. With some good peddling effort and good gears, the lowest assist level helps get me up my 1000’ climbs with great battery range with no-power descents, and it still feels like my same bike with no noticeable motor resistance. Maybe I would like a fully integrated electric assist road bike someday, but for now it is all I need to keep on riding. I have a few other bikes, and friend’s bikes to Swytch. Thanks”

Swytch Bike 5 star review on 7th June 2023

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Posted 1 year ago

“Kit was good. Fairly easy to fit to my Trek comfort bike once two minor problems were resolved. One problem was the cadence sensor was impossible to mount on my Trek's strong frame. I had to use my modelling skills to make a substitute mounting bracket. Another issue was that the motor wheel supplied had a metric spindle while my US bought Trek appeared to have an English units fork slot. Easily solved with a flat file in minutes. Extremely pleased with the performance of the motor and battery. I live half way up a steep hill so the upgrade makes my cycling so much easier.”

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Posted 1 year ago

“Swytch have looked after me extremely well as a customer almost from day 1 (ordered September 2022) - I say almost because initially I had some issues with payment (card not being accepted) that was quite frustrating and it took them a while to respond because it was in the middle of their new product launch. A simple live chat would have sorted it but they were unavailable. A day later I was able to get support by email - fortunately they were able to honor the original discount price even though it had since sold out due to high demand, hence the frustration at my original payment not going through. But all was forgiven as I got the 60% discount the next day, which was available for delivery in January. Eventually the kit was delivered in February after many order updates which were relatively helpful and explained the short delay. But of course all I really wanted was to get notified when it would arrive! Eventually I did and recieved a UPS tracking number and the kit arrived shortly afterwards. I have absolutely no complaints about the product itself, it has worked as expected right from the start - fitting was simple, using it on a daily basis now feels like second nature and the small size and portability of the new battery is unlike any other eBike I've seen and very handy. The power is just the same as most other eBikes I've used which is impressive because of how small the battery is Definitely would recommend to others looking for a good affordable eBike option, and I regularly do!”

Helpful Report

Posted 1 year ago

“I would like to give different aspects of the Swytch wheel different stars. Overall it gets a 5 star with me. The wait time of getting the wheel is a 3 star because it took almost a year to get it. However, it's a start up company so I understand there are issues. They did a pretty good job communicating the set backs and wait time. 4.5 stars for their customer service. I had to communicate with them several times at the time of purchase and after receiving my wheel. My first communications were extremely fast. It was really impressive. The latest communications were a little slower but for a start up that had just sent out a huge batch of product, they did a pretty good job and took care of my issue accurately and to my satisfaction. The price, I would give 4 stars for the current price but 6 stars for what I paid for, since I jumped onboard early, on I got a great price. The wheel itself I would give a 7 star rating. I love this thing. It was fairly easy to install. I had a few issues cause my bike has a few places that are not the size they designed for. I couldn't use the brake sensors but I found they don't really matter. Once I got it all working, it was like a breath of fresh air. My bike is over 11 years old with thousands of miles on it. It just isn't as fast as it used to be. The Swytch wheel has changed everything. I love this thing. I like to commute to work, about 10.5 miles, and the last two miles are up hill. I used to get to work exhausted. Now, I get to work almost ten minutes faster, still feel I got a great work out, and feel great! I don't feel like laying down under my desk all morning. It really has changed my biking commute in ways I didn't think possible. So glad I didn't have to spend a thousand plus dollars to get a new bike. Thank you Swytch team!”

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Posted 1 year ago

“I ordered my Brompton Swytch kit in September, 2022 and it was then promised for March 2023. End of February 2023, I got the message that delivery would be done in two weeks. We are now May, 30 and I still haven't received anything, except for false (lying) promises or information from Swytch with excuses, excuses and ... excuses. But no precise information on whether or when my kit will be delivered. This is definitely the worst Customer Service experience I ever had for material of this price.”

Helpful Report

Posted 1 year ago

Thank you for reaching out and expressing your concerns regarding the delivery of your Swytch kit. I apologize for the extended delay and any frustration this has caused you. We have ensured to email you privately with an update on the progress of your delivery and we look forward to assisting you further. The Swytch Team.

Posted 1 year ago

“Four months ago, I placed a pre-order for a Swytch Kit, paying a $200 USD fully refundable deposit to secure my spot in production. After making this payment, I received an invitation to complete my full order and pay the remaining balance of $400 USD. Unfortunately, my financial situation changed, and I could no longer afford the remainder of the payment. I am a student living on a month-to-month paycheck, so every dollar counts. I reached out to SwytchBike via email, as they do not provide a support phone line, and requested a refund of my $200 USD deposit. To my utter disappointment, SwytchBike chose to ignore my emails, even though they supposedly have a refund policy in place. I felt ignored and taken advantage of, especially when they were so quick to take my money initially. It is astonishing to me that a company would be so responsive when it comes to placing an order but chooses to neglect customers once they have your money. This experience has left a sour taste in my mouth, and it truly saddens me because I put my trust in SwytchBike. As a customer who was once excited to try their product, I now have no desire to order a Swytch kit in the future. This entire ordeal with SwytchBike has not only led to financial stress but also disappointment in a company that I once trusted. I sincerely hope that no one else has to go through such a negative experience when all we want is to enjoy a new electric bike kit. It seems that SwytchBike is more concerned with making money than taking care of their customers.”

Helpful Report

Posted 1 year ago

We are sorry to hear about your experience. We have ensured to get in touch privately and we look forward to assisting you further. The Swytch Team.

Posted 1 year ago

“Amazing video call service - I have never had such a fantastic and easy remote support from a company. They sent a video cal link by email which I was able to click on and easily do a video call with them on my phone - the person on the other end was very patient and carefully explained how to solve the problem I had with installation. I was able to put the phone on the side as I tried to follow the instructions, and they guided me through it and a few minutes later I had successfully fitted the wheel with the disc brake, which was the part i was stuck on. They followed up by email a short while after and I was able to confirm that it had been fitted OK So my review of the customer team is excellent, my review of the kit on my bike is top as well. I am the envy of everyone else in my elderly cycling club (it is just for fun not sport any more!) and I think there maybe be a few more orders coming your way!”

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Posted 1 year ago

“One of the best eBike companies I have dealt with. Swytch's support staff are very knowledgeable when it comes to bikes in general, and of course about eBike motors and batteries. I had many questions before buying to convert my antique peugeot bicycle - all were answered quickly and accurately and I proceeded with the order. As I was watching the pennies I chose to wait longer for a lower price, I then promptly forgot about the Swytch unit entirely and 3 months later I had the pleasant surprise of being notified it was to be delivered the next day. Luckily I was in to receive the parcel! So that weekend I fitted the unit, everything was as it should be and it connected to the bike with ease and I have been riding it since. The power is incredible and the quality of the engineering is very high through out. 5 stars all round!”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,625 reviews