Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Upgrading my Halford Apollo CX10 has been literally life-changing. At nearly 75 years of age, I've started using the bike for local shopping trips in the village and occasionally further afield where I would have previously used the car”

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Posted 1 year ago

“Customer service was extremely slow in responding and repetitive and denials and it took a good 4 months to get satisfaction for a battery that couldn't keep a charge. That is completely unacceptable. Swytch used to be a very good company but I fear it was sold or the management changed. The customer service is no longer good at all.”

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Posted 1 year ago

“It took longer than expected to receive two kits, to the point I nearly cancelled, so how could my rating be a five? When both kits were finally mounted to our two hybrid bikes, we were very pleased wth both the quality and the performance. It makes riding fun again in our 70's.”

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Posted 1 year ago

“Fitted the kit to my wife's stepthrough bike and its transformed it for her, she has a bad hip and the swytch kit enables her to cycle again. It took a few months to arrive as explained when I ordered it and I was impressed with the quality of the components. Fitting was OK for me being a mechanic just followed the manual, the only thing I had to alter was to fit a rear mounting propstand as the pedal sensor was in the way of the central one. I also went for the uprated handlebar control and like that it shows your speed. We are getting 35km on the bigger battery, Other positives are it's not heavy like a big electric bike so we can take it in the car to other areas, being an older bike it's not so obvious to thieves and the cost is less, I would recommend to anyone who wants to get more out of leisure cycling or commuting”

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Posted 1 year ago

“My Swytch conversion was on a Specialized hybrid bike and transformed it from an already quite light recreational bike into a very usable versatile e-bike. The conversion was reasonably straight forward but some mechanic skills are required however once completed it works straight away and setup was easy.”

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Posted 1 year ago

“It was easy to install. My husband did it. It makes the real hilly segments of our rides a lot easier. I turn it off and on during my ride so I can get some exercise that is not assisted!! Great customer service is also a big plus!!”

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Posted 1 year ago

“I have been struggling with my health. Adding the swytch battery to my bike has meant I can get out a bit more beyond a bus route. After the initial set up, it’s straightforward to use & easy to handle. So far so good 😊”

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Posted 1 year ago

“Relatively easy to fit to my bike. Works fantastically well for my journey to and from work.”

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Posted 1 year ago

“It has (genuinely) changed my life. I LOVE cycling and when we had a baby I was keen to keep doing it. My girlfriend had an old heavy ridgeback and so converted it to a swytch and put our son’s bike seat on it. Now I use it genuinely every day - he’s only 1 but we go everywhere on it and the adventures we have on our bike are some of my most treasured memories already.”

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Posted 1 year ago

“Wonder people at Swytch. They advertise an e-bike conversion kit and that is exactly what I received. The hub and wheel were of very good quality, the associated connections and OLED was perfect. My wife stole my bike as soon as I let her ride it!!!! Great team at Swytch.”

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Posted 1 year ago

“This kit works well on a step through beach cruiser bike. I little hard to fit on the round crank arms but still works well. My only complaint with Swytch is that I ordered my 2 kits in May of 2023 and did not receive all my parts and then received the wrong parts and the customer service is super slow so I was finally able to ride my bike 11 months from the date I ordered it. I was told I would have my complete kit in August of 2023 but that was postponed several times.”

Helpful Report

Posted 1 year ago

“I'm happy about how good is the kit, I ride my bike more often than before, leaving my car parked, and the kit is quite easy to mount, I did it myself. however, there are some cons: 1) I feel more drag as expected, about 20% of my power goes to win the drag when the engine's power is off. Feels awful to ride when the battery is down. 2) The battery range is also lower than expected, with the correct setting and use with level 1. I reach about 9 km with the small kit and 21km with the big one 3) the second kit came with the wrong wheel size, very slow, and disappointing customer care support”

Swytch Bike 3 star review on 14th July 2023

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Posted 1 year ago

“I’m still waiting on the missing battery from the pack. It’s been months and no help from Swytch.”

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Posted 1 year ago

“would have like a larger wheel size like 700cc. also option to buy another charger after the initial purchase.”

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Posted 1 year ago

“Fits my brompton A line like a glove. Perfect amount of power. The Max battery runs for the 30km.”

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Posted 1 year ago

“Any problems were dealt with promptly and we now have two folding bikes that we're going to be using for many years to come. Brilliant. So glad we Swytched!”

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Posted 1 year ago

“More tricky to fit than anticipated”

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Posted 1 year ago

“This has totally changed my life!!!!! Much quicker and easier on hills-if I fancy a challenge I turn it off but if I’m tired and want to get home I use it to boost my speed.”

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Posted 1 year ago

“Awful experience. Swytch claimed their system fits 99% of bikes but clearly didn’t apply this to mountain bikes, despite selling them as compatible with mtb. We were told it was compatible with our Rockshox suspension forks but when it arrived, we couldn’t fit the axle. Transpires the Swytch wheel axle is 10mm which is hardly found on any mtb made in the last 20+ years. So Swytch told us to file down their wheel axle to fit the 9mm standard drop-out on our Rockshox forks. We did that but then found that the flared nuts got stuck between the drop-out and the stanchion outer. Not wanting to have to then make modifications to the flared bolts (and don’t have the tools to do it), we requested a return. Initially Swytch wanted to charge us to return but eventually accepted fault and refunded the full amount. Very disappointed with the whole process. They seemed oblivious / ignorant to the fact that their system is not even 10% compatible sigh modern mtbs. Added to that, they use old fashioned nuts and bolts and not quick release which is also what is found on the majority of mountain bikes made since the 1990s. The idea is good but Swytch need to do proper homework and make sure their wheels, hubs and axles are quick release and fully compatible with all mountain bike front suspension forks, before making such bold claims about 99% compatibility. And not fobbing off customers at the sales point saying they are, or expecting customers to modify their wheels. Added to that, we pre-ordered and it still took four months to deliver.”

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Posted 1 year ago

“I absolutely love my swytch kit! I’m able to get around Colorado Mountains with ease making my commute to work a breeze”

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Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,625 reviews