Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,649 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 25th February 2025

Barthélémy ANTOINE

Ruedi Kühne, Sevelen, Switzerland

Swytch Bike 4 star review on 16th December 2024

Anonymous

Swytch Bike 5 star review on 7th November 2024

Anonymous

Swytch Bike 5 star review on 8th October 2024

Robert Child

Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

David

694

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order came with everything that was needed. I purchased the universal fit that attaches to the pedal. With a little engineering, we got it to work properly. I am very pleased with the product. I have a new desire to get out on my bike and take on bigger challenges now that I have the Swytch. I highly recommend this product. It took about 9 months from purchase to delivery. I live in the US. That is why I gave it 4 stars. It took longer to build and deliver than expected.”

Helpful Report

Posted 5 months ago

“Plugged right into existing wiring for the original Swytch equipment. Long wiring harness gives tons of flexibility for where to install the battery.”

Helpful Report

Posted 5 months ago

“I choose the Swytch GO to avoid range anxiety which slightly counters my reason for choosing Swytch for pedal assist vs full throttle and go versions. Now that the build is complete it has me out on my bike more than I originally planned however there were bumps in the road. I only bring up the bumps to improve customers expectation while hoping the company can tighten their processes. 1. Delays. I fully understand that a Kickstarter can exceed the company's planning and occasional update emails help but elongate the process and can lead to customer concerns. The same for delayed delivery. I could have been using the entire summer vs just completing the build at the start of Autum. 2. Packing. There was clear care and concern in the development of the box and boxing however somewhere in the process the extended range battery was moved from its central side location in the box to on top of the new rim & motor. I don't find any damage however the wheel has a slight out of roundness. It's not unusual for new rims to need the spokes adjusted. Just would have felt better the opportunity for damage would be greatly reduced if the battery was in the correct position in the box. I do enjoy the way they used space in the box for all the components. 3. Brake components. It's great to see a company recognize that existing brake cables will most luckily be too short after installing the brake sensors however the cables I received were street bike which have smaller barrel ends. Mine was a mountain style bike with larger barrel ends. Luckily the local bike store had them readily available and the price was minimal. I don't fully remember the ordering process and if asked I could easily have selected the wrong option, but I think the company could focus on this point in the ordering process to accurately identify and support the build. 4. Parts. Another minor inconvenience however the manual states cable ties are included in the kit however mine had no cable ties. I purchase and installed but either get them in the box or update the manual. 5. Accessories. Part of my decision to choose Swytch was battery placement options. I really liked the ease of battery on the "AIR" and was not looking forward to continually installing and removing the "GO" battery (Power Pack) because of the Velcro. I imagine it will wear out over time. I was encouraged to see the metal battery mount accessory that attaches to the bottle rack screws however I'm disappointed to NOT see this offered in accessories. Even now a year later it's not listed as an available accessory. I believe if you include in promo video's, Manuals and show on website that it should be at least viewable in accessories.”

Helpful Report

Posted 5 months ago

“Let me just get the bad out of the way: The battery life on the Air is pretty disappointing. I just commute to the school where I teach, which is only a couple of miles away, and my Swytch does fine with that round trip. But anything beyond— like running into town for an errand— is basically impossible. Admittedly, I live uphill from everything else, so my home ride is a long slog, but I still wish the battery could get me all the way home. I only keep it on power level 1, too, and I can't get all the way back. If you are going more than, say, 5 miles roundtrip, if there are any hills at all, get the Max upgrade or a dedicated e-bike. Or, I guess, Swytch now has that downtube version that probably goes further. I just wish the Air wasn't even an option, honestly, as it hardly even seems worth it. The good news is that this thing makes me ridiculously happy when I am within range. As others have reported, the installation can be a bit fiddly, but it's really nothing major and might take a few go-arounds to get. I really feel that A) the cost versus the cheapest e-bike is amazing, and B) the fact that I get to still use my beloved vintage '85 Stumpjumper (picture attached) far outweigh the effort it took to get everything installed properly. Commuting daily by bike has become an actual reality because of this thing— it was too easy before to be lazy, but now I look forward to the long uphill coming home every day. What I particularly love about this device is that it's NOT super high-powered. It's fairly inexpensive, well-built, and nice looking, and I feel like I'm still riding my bike....just on easy mode. If you have a cool bike you don't want to get rid of, don't WANT a low-power motorcycle, or just want to get into e-bikes without spending a ton, the Swytch is a great idea.”

Helpful Report

Posted 5 months ago

“I like the whole setting and capabilities, but I find a bit tricky to put the battery pack with the other bike cables lying around”

Helpful Report

Posted 5 months ago

“Installing yourself is easy peasy. A more elaborated explanation of the options possible would be a plus. Now that i have the basics installed, ordering the brake sensors is another thing to do... The battery lights are a waste of money though: the quality of the plastic construction is mediocre (broken at second use).”

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Posted 5 months ago

“Funciona a la perfección para mí. Me desplazo rápido y sin esfuerzo.”

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Posted 5 months ago

“So far so good. Even on the lowest setting, I barely have to pedal and this thing is going. It makes it so much easier to bike further. Materials came on time with everything needed. My reasons for knocking a star - the checkout process feels a bit nickel and dimey. So many things are add-ons. Then, after I paid, I got a bill weeks later for my local taxes. Not sure why that wasn't calculated at checkout. I also struggled with install. I wish I could have just paid someone to do it, but my local bike shop wouldn't because they're not certified. I punctured my tire while installing and had to pay to replace it, then apparently installed the pedal sensor backwards so the kit wasn't working at first, and a friend was finally able to help me troubleshoot. I'm now seeing some regular e-bikes for around the same pricing and people are asking me why I didn't just get a regular e-bike. I'm not sure...but too late now.”

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Posted 5 months ago

“Easy to mount. Fantastic to drive! Our Daughter does easily 10 miles to school.”

Helpful Report

Posted 5 months ago

“Greetings--this is a "review in progress," since my kit was delivered some time ago but I have not been home until this weekend to start assembling it. FWIW: For those (like me) without smart phones, QR codes are not the most welcome way to deliver instructions! I was able to borrow a friend's Iphone, but.... So far so good, apart from a question as to wheel size. I ordered a 27x 1.25, the size of my old front wheel and tyre. When, earlier today, my bike mechanic mounted a new tyre of that size, it popped off of the rim at less than 70 PSI. I noticed, too, that my old rim can fit snugly within the new one; it's almost as though I have a gravel-grinder wheel now, rather than the old skinny road one. We will try other tyres until one works--and if none do, I will let you know. All parts arrived in apparently intact condition, so thumbs up in this department. FedEx took their own sweet time about delivering, but both packages arrived in good order--all good! I will keep you posted about the wheel/tyre mystery and abut how the bike turns out. Thanks!”

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Posted 5 months ago

“Recommend buying the throttle, the pedal assist parts are small and plastic and seem flimsy. I did not want to risk pedal assist”

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Posted 5 months ago

“Very pleased with whole package, easy to install for absolutely anyone . Instruction manual covers everything completely.First ride out was as expected. Excellent kit and would be happy to recommend to all.”

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Posted 5 months ago

“The price was very good, and the performance is just what I needed to help with aging knees. Sales support is very responsive, prompt and correct. Engineering support is nonexistent.”

Helpful Report

Posted 5 months ago

“Reasonably easy to install. Quiet and good riding performance. Battery range is far less than advertised. I got the air max and it runs out before I complete a nine mile trip on reasonably flat terrain and medium assistance levels. Swytch have yet to respond to the form I filled in for the warranty in a couple of weeks which is surprisingly slow. Happy overall, disappointing range but nice small form factor.”

Helpful Report

Posted 6 months ago

“Easy installation, motor works perfect and quiet. The only thing that is not perfect is the cable. Two out of three plugs are not used and are a bit annoying.”

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Posted 6 months ago

“Does the job of helping me up the hills and was faily staight forward to fit, so I'm really happy with it, the only reason Ive given it 4 stars and not a 5 is the little peddle assist sensor didn't feel secure enough with the sticky pad only so I have zip tied it on for double measure but I do have to wiggle it back in position every now and then”

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Posted 6 months ago

“Sweet!!!!!”

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Posted 6 months ago

“I’ve not put it together yet, but was a bit disappointed that everything was made in China was really hoping produce parts made locally.!”

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Posted 6 months ago

“Bought extra battery. Went well , but took a while for delivery.”

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Posted 6 months ago

“Products are very good. Postage is very high.”

Helpful Report

Posted 6 months ago

Swytch Bike is rated 4.1 based on 1,649 reviews