Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Ordered my Swytch Go in early July, with an estimated delivery date in August. I heard nothing in August, so wrote to them. I received an estimated delivery date for September. Heard nothing till this morning, when I get an estimated delivery date for mid October. Not sure if they mean it's arriving in the UK on this date, in which case there's a further delay with customs and distribution etc. I just get a stock reply whenever I write to Swytch. They've had my money for nerly 3 months now. I'm beginning to wonder if they're just scamming money”

Helpful Report

Posted 3 months ago

“I love the kit. Been using it for a year and a half now. Just received a new Air battery on sale. I have 2 complaints: Charging $40 to ship the battery from CA to NM is just bad. No excuse. AND....the kit needs to include a display/controller. This should not be an extra cost add on. Please Switch....take note.”

Helpful Report

Posted 3 months ago

“Hi, So far: Have not installed just yet as I am rebuilding my 2005, Iron Horse, Hardtail MTB for alternating use between std / ebike rim(s) and remove battery on different occasions. I also have a FS Dawes MTB so depending upon who I ride with I can have a loner bike. Like: *The kit was complete and as I had ordered. Shipped quickly as announced in good packaging. **Online installation info. Dislike: That the E bike kit's rim did not seem 100% finished, there is a very sharp right angles ,360 degrees where it was machined around the rim. This can cut your hands when handling to install tubes and tires or perhaps also when cleaning the rim later. My fix will be to deburr this and also the inside of the rim and then clean. I also would like to paint this rim to match my bike's other rim as I had picked the kit that only came in Silver. No big deal, do wish "Black would have been an option. Overall a nice Ebike kit and I'll try and update my review once my project is completed. Thank you Switch!”

Helpful Report

Posted 3 months ago

“Maybe, I'm unlucky, but asked to provide a review of my recent order - which hasn't arrived. Asked for tracking - nothing from customer services after 4 days. The original kit is great and although I had some issues it seemed to be that customer services were on it. No issues with kit, but be careful on ordering if you need it in the same year. Hate leaving bad reviews, but don't ask for reviews when it hasn't arrived.”

Helpful Report

Posted 3 months ago

“Sorry to say I had a bad experience with delivery, it took 12 months for battery to arrive eventually otherwise everything else was ok, I would be a bit ify about ordering again this is the second time I have had this problem with swytch bike company”

Helpful Report

Posted 3 months ago

“This is my second kit (put first one on a Brompton) and I find it to be an improvement. Smooth acceleration, steady torque and powerful pull. A few short rides around 30k with two long steep climbs have been handled well. One small point is the battery charge indicator has not moved off full charge during these rides even tho power is being used.”

Helpful Report

Posted 3 months ago

“It is a little early to tell you, but I think I will like it very much when I actually use it yet. I was out of the country until September 24. On that day (just 2 days ago) I was able to work on installation. I was not as satisfied with the instructions for assembly as I had hoped. First of all, I enccountered many challenges. One is that when I put the wheel on my bike, the disc from the disc brake system did not fit exactly even though I tried to tighten the bolts on each side of the axel to get the disc in the middle of its home. More on that. 2nd the magnetic disk assembly is very challenging to install and get to be perfect as the petals turn and the retention ring requires hand strength that a 77 year old person such as myself has a little bit of trouble to manage. Eventually I got it on, with only one cut on my hand generated through the process. 3rd. even though the space between Petal Arm and bottom bracket shell was much more than 4 mm (it was about 11 mm), I still could not fit the petal sensor stick into the space without taking off the little things where the tighting screws would have attached it. I solved that problem by getting strong double sided take (Gorilla 2-sided tape) to attach it to the bike frame and by adjusting how the leg of the device was attached to the arm with zipties, I was able to line it up was that the disk turned very close to parallel with the sensor. Also, the battery when attached did not leave a lot of room for my water bottle (especially I wanted to actually take it out of the water bottle rack), certainly not the one that I had on the bike, and after thinking about options decided to purchase a hip water hydration pack for future use. Together these challenges took many hours to figure out and honestly required some "jury rigging" to complete. Because of the issue with my brakes I went to my bike shop (which is very good) and they adjusted my disc brakes so that there is no rubbing (but the repair technician told me that it would not have been possible to make the adjustment just with the side bolts alone, he needed to use the adjusting screws on the disc brake assembly to get it perfect, which was beyond my expertise. The bike technician was the person who recommended the alternative hydration solution, other than a water bottle on the frame. My recommendation is that you create a section of solutions (at least on line) for the specific issues that I had as well as others that you might know about. I am sure that you know of all of the specific things that people call you about for help, and to create a good place to get ideas for the solution of these problems Last point: I have not tried the bike on the road yet becasue we have had constant rain from the day I returned to the US until today. I hope to get on the road soon, and I am pretty sure that I will like it. The 4 star rating is primarily because of the complexity of installation. When I watch videos it seemed so easly, and it is not. I was trained as an engineer, and believe that helped me figure out solutions to my challenges, but it took me a very long time, and lots of failed attempts.”

Helpful Report

Posted 3 months ago

“Good customer support Extended delivery time, seven months. It is a kit and one of the compromises that it is cadence assist, I would imagine torque assist is the better option. It has allowed me to get back to cycling after a lapse of ten or more years. Hopefully with time on the road, will be able to cycle with little or no assistance from the kit. It is one of the first GO kits, rack mounted the battery, not sure how well the velcro straps will stay the course of time. All in all, so far so good, glad I bought the kit. On occasion the cadence units need readjusting to keep the 3mm or so gap. There is one extra cable in the loom that is not used but no cap provided. Not wholly sure about the throttle control. Battery charger should allow for say 80/85/90% charge. 100% charge = reduced battery life. The handlebar mounted battery kits would be much easier to fit. Used velcro straps to get all the cables run optimally made it easier to make changes, when all good, used the supplied zip ties. Yep, recommended 👌”

Helpful Report

Posted 3 months ago

“I have been enjoying my bike since I installed Swytch. great aquisition. My bike is not heavy and I can carry it everywhere.”

Helpful Report

Posted 3 months ago

“Love my swytch bike. Enabled me to convert my original classic bike. Very happy all round. Only didn’t get five stars because of weight of original battery and costs as much again to swap to lighter one”

Helpful Report

Posted 3 months ago

“The dlivery time was too long (1st time 9 month, 2nd time 4 month) The instalation was easy and now I enjoy my new, old bicycle.”

Helpful Report

Posted 3 months ago

“Four stars because it got to me in one piece, which is a miracle in itself! FEdEx were slow, but that's not uncommon so no worries on that score. I have not had time yet to fit it to my road bike but I am looking forward to doing so once the bike is back from its long-delayed servicing. I'll update you once the deed is done.”

Helpful Report

Posted 3 months ago

“Great product makes my journey much easier very quick initial install along time waiting for the parcel though”

Helpful Report

Posted 3 months ago

“Appalling customer service. Doesn't fit my bike even though I was told it would do. No response at all to my repeated queries. Luckily I bought it using my credit card as this is the only way I can get my money back. Stay away!”

Helpful Report

Posted 3 months ago

“I Hope Swytch had all spareparts available at webshop. You just had offer of extra batteries but all were sold out just 2 hours after I got the email. The setup was easy enough, great conversion kit all in all.”

Helpful Report

Posted 3 months ago

“It worked well but came a month after it said it would come originally”

Helpful Report

Posted 3 months ago

“Slow customer service and after sales service. My wheel axle was too large. No exchange was offered only suggestion to file down the axle to fit. Why can I not exchange the wheel for one that fits. Had the kit for over 2 weeks and can't use it.”

Helpful Report

Posted 3 months ago

“There was several challenges converting the wheel and it required contact to your team and buying extra equipment. But I succeeded and it works really really well.”

Helpful Report

Posted 3 months ago

“Kit was very easy to put together, and is a very solid kit. This would be a 5 star rating, however my only issue is that when i bought this kit it was advertised as going 25km/h, however on the box it says it tops at just 20km/h.”

Helpful Report

Posted 3 months ago

“I have had the kit for about three weeks now. Installation was pretty easy; I just needed to take my time. I needed to do a little fettling to my forks (old-school steel/chrome touring bike), to get the wheel to fit. I have the larger Air Max battery which is perfect. I don't use the additional assistant on the morning commute but I do on the way home. The little niggles, and reading the reviews there always seems to be a 'little niggle'. The additional charger I ordered didn't arrive. I didn't particularly like the not being able to phone but email seemed to work. It arrived a couple of weeks later. Plus, I order an additional controller, to adjust the power settings or turn it off. When it arrived it clearly wouldn't fit on my handlebars. I was told I needed the attached to hold the controller. An extra £25 for a pretty simple post that screws to the battery clamp. At no time when ordering was it mentioned that I'd need to buy that. That was frustrating. One other thing while I think about it, again another minor (ish) thing but I'm a little disappointed about the built quality of the wheel. There are no spoke nipple washers on the rim. So the spokes are directly in contact with the rim. That's a bit strange. Over time the spokes will rub away at the rims and that will affect longevity. LIttle details like the seem to let down what overall could be a real quality bit of kit. Time will tell.”

Helpful Report

Posted 3 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews