Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,640 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was warned by multiple cycle shops about installing the swytch kit who mentioned that they did not recommend it at all as it is a front wheel drive and not a back wheel one. I went through with it despite my apprehension, as I love a good bike ride but found hills and busy roads quite tough. I'm happy I did because it's genuinely been such a huge help and the pick up is very smooth despite the power being on the front wheel. I'm not bogged down or intimidated by hills, roads busy with cars or long distances anymore. Quite useful that I don't have to bring the whole bike all the way into the house to charge, as the battery is detachable. Also love the fact that there's 5 different speed modes to suit anyone's pace. Some of the marketing is quite misleading though. All videos and marketing allude to the fact that converting to the swytch kit is as easy as 1,2,3 but it's definitely not. The instructions on switching out the wheels and installing all the parts were not nearly as detailed as they should have been. You have to be a proper bicycle enthusiast or higher to even begin to understand how to do it. I had to watch a ton of independent YouTube videos, but then finally gave up and hired the only cycle shop in my area that was willing to install it. This was an additional £120 on top of the cost of the kit itself. Using the kit and the newly converted bike has been great so far, but I wish the marketing had been more honest and the instructions way more detailed. Another thing I'd have liked is to be able to purchase add ons after purchasing the bike. However, you can only purchase accessories as add ons while pre-ordering the kit itself, and not after. It would have been useful to have used the bike and then understand what I add ons I needed instead of the pressure of having to purchase them before I receive the kit and risking having made a wasted purchase, as these aren't cheap either. I haven't had any issues with the bike yet and overall it's a great product once you get past all the hurdles of getting it shipped and installed, but I hope the customer service team comes through if there is. When I had pre-ordered the kit, it took ages and ages to deliver and there was no response from the team when asked for an update. I finally got a shipping confirmation when I complained on a public post on Instagram.”

Helpful Report

Posted 1 year ago

“I have a Trek FX2. I ordered the default kit but it was too big for my bikes forks. After contact with the support team, I paired the kit down to fit the forks. The support team offered to send a new kit out free of charge, while also confirming that me filing the kit would be covered on warranty, very helpful. I would suggest Trek FX2 users to order a kit with a 9mm width, the 10mm width is too big. Assembly, I found the assembly pretty straightforward. There’s a sensor which picks up when you start pedaling, it’s a great feeling having the motor kick in for the first time. Unfortunately bikes are often targeted for theft, I believe the fact the battery comes with you, after parking the bike, makes the swytch bikes less likely to be stolen. On the whole, I’m delighted with the swytch kit and would highly recommend.”

Helpful Report

Posted 1 year ago

“The main issue with this product is waiting for it... it took almost a year for me bit it was worth it.”

Helpful Report

Posted 1 year ago

“The Swytch kit is not heavy. So it adds very little weight. Even with the battery, the bike does not seem heavy at all. Then when you turn it on, you pedal and get powerful toque surge and the bike takes off. This is my second battery powered bike. This makes each bike trip pleasurable and fun.”

Helpful Report

Posted 1 year ago

“The installation took a little longer than expected and I also had to remove my kickstand so that the pedal sensor could fit but it was a small price to pay to have the ability to ride for longer distances much more comfortably. I use level 1 assist for most of my riding and I've found that my range is much longer than 30km which is great. I did find a discrepancy between the battery levels of the swytch battery and the OLED display, so I always go by lights on the battery instead. Shipping also took longer than expected, it was about a month delay.”

Helpful Report

Posted 1 year ago

“Not the cheapest way, but simply the best way to pump up your best bike.”

Helpful Report

Posted 1 year ago

“Very pleased with the kit.I wanted an Ebike but did not want to not use my classic Cannondale bike. Perfect conversion”

Helpful Report

Posted 1 year ago

“Incomplete/ with missing parts and wasn’t able to use for weeks almost a month. Still don’t have the part I need to start the motor”

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Posted 1 year ago

“The kit has been a great addition to my new bike, despite originally purchasing this for a mountain bike. Now, using a single-speed bike, not only did the kit fit my new bike, but it has helped make my bike ride better than before.”

Helpful Report

Posted 1 year ago

“Generally very pleased with the conversion and impressed with the company. However, I do find it difficult to judge how much battery power is left. The handlebar sensor lights never correspond with the battery lights. And does a spare battery really need to cost £350?”

Helpful Report

Posted 1 year ago

“Swytch provides an exceptional solution if you a) already have a good quality bike you love, and b) you don’t want to spend thousands on a new electric bike. It is easy to install and works as promised. The new generation batteries are small enough to carry easily (we chose 2 of the smallest size in order to switch out for longer distances without needing to recharge). The only issue was axle size for the front wheel - the Swytch wheel was 10mm and our bike is 9mm. A quick bit of filing and problem solved (I believe Swytch now produces 9mm axles). All in all, Swytch is an excellent solution. Highly recommended.”

Helpful Report

Posted 1 year ago

“Love it! The most utilized feature is the pedal assist for me. Keeping that cadence on flat or hilly ground is vital for me and has been a blessing in recovering from a recent hip replacement. I have yet to have an issue with battery wearing down too far during a ride. I've always had more than enough battery life.”

Helpful Report

Posted 1 year ago

“Love the Swytch. I converted my Raleigh step-through bike into an e-bike effortlessly. Even the guys at my local bike shop were amazed! Don’t wait. Make your bike into an e-bike with the Swytch.”

Helpful Report

Posted 1 year ago

“The conversion was easy and done in half a day. Tech support was fantastic. The Swytch Kit changed my life, as I have now started to ride the bike much more often. It feels wonderful to ditch the car thanks to Swytch!!”

Helpful Report

Posted 1 year ago

“Hi the kit ordered arrived within the time scale advised,good price for superb item.fulfils my cycling needs exactly thankyou”

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Posted 1 year ago

“I found the kit easy to fix without any problems. Although my bike is quite heavy, it’s made of steel, the Swytch kit has no problem propelling it at a reasonable pace although it struggles on steep hills. I have no regrets buying the Swytch kit and strongly recommend it. Great value for money.”

Helpful Report

Posted 1 year ago

“I've been an extremely satisfied Swytch customer for several years now and I've successfully transferred the kit from an older bike to my current city bike, The Orb Zeppo. This process alone shows one major benefit of Swytch, it is a transferrable kit from one bike to another - genius. Living in Sheffield, the Swytch makes lighter work of our 7 hills. I still have to pedal, which is great because I like pedalling, so still have to contribute my own effort to every ride but Swytch takes the sting out of all but the most severely steep which are best avoided anyway. Not only have I changed bikes but I've also changed batteries and I've now gone to the Air Max which is significantly more convenient and portable.”

Helpful Report

Posted 1 year ago

“An almost invisible adaptation means I can keep my cool whilst I breeze past those peddling hard. Cycling with a smile.”

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Posted 1 year ago

“On the Brompton, an extra can is needed to get the sensor closer to the pedal sensor The advantage of this kit is that I can still carry the bike. The official e brompton is too heavy for me. The first support P1 could have been half as much. I have the accu on the other site of the steeringwheel (facing saddle) I am happy with the Swytch kit”

Helpful Report

Posted 1 year ago

“Love it. Easy to install on an old touring bike. Such a pleasure to ride with pedal assist version.”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,640 reviews