Name: Swytch Bike
Rating: 4.12

“I really loved the packaging my Swytch kit arrived in. The branding is really cool and the instructions were very clear and easy to follow. We were able to assemble it in no time at all. Unfortunately I had a problem with the sensor but the customer service were very helpful diagnosing the problem and sent replacement parts very quickly. I really love my swytch kit. I have an arthritic hip and found cycling very difficult but now with the Swytch I am able to enjoy cycling with my family. Thank you Swytch! I have and will continue to recommend this to many friends.”

Swytch Bike 5 star review on 28th May 2021

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Posted 3 years ago

“I really loved the packaging my Swytch kit arrived in. The branding is really cool and the instructions were very clear and easy to follow. We were able to assemble it in no time at all. Unfortunately I had a problem with the sensor but the customer service were very helpful diagnosing the problem and sent replacement parts very quickly. I really love my swytch kit. I have an arthritic hip and found cycling very difficult but now with the Swytch I am able to enjoy cycling with my family. Thank you Swytch! I have and will continue to recommend this to many friends.”

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Posted 3 years ago

“purchased my Swytch eBike kite after seeing reviews on FullyCharged and other internet sources (ordered December 2020, arrived mid April). I was concerned about the fitting as a few people have had some challenges, particularly with the pedal sensor. I fitted my kit in April and have been riding the converted bike - a 12+ yo Marin Larkspur hybrid bike for 6 weeks very happily with no issues. My plan involved take a much loved older bike (I also have a modern road bike) and add a motor so I could keep up with my wife on her Van Moof. My experience on putting the kit together was super-positive. I took the opportunity to update tires and tubes on the bike and the fitting went very smoothly. I took it slow and steady and watched YouTube videos and everything came together without much drama and worked first time. I had some concerns about would the sensor move or fall off during use, no issues so far. I was able to adjust the top speed to "test" this mode and was very impressed. Last weekend I did a test run of 32 km through SW London, Richmond Park and Teddington Lock return using only level one assist. This worked absolutely fine and I returned with three bars of battery (out of 5) still available. I wanted to test the mileage as I am doing three days of 50km each day cost to coast along Hadrian's wall in August and wanted to know if it will make it! So far so good, I had one customer service query which was answered within about 24 hours and was helpful. Recommend to anyone who has a much loved bike and wants a little boost of encouragement to get on your bike more often!”

Swytch Bike 5 star review on 27th May 2021

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Posted 3 years ago

“purchased my Swytch eBike kite after seeing reviews on FullyCharged and other internet sources (ordered December 2020, arrived mid April). I was concerned about the fitting as a few people have had some challenges, particularly with the pedal sensor. I fitted my kit in April and have been riding the converted bike - a 12+ yo Marin Larkspur hybrid bike for 6 weeks very happily with no issues. My plan involved take a much loved older bike (I also have a modern road bike) and add a motor so I could keep up with my wife on her Van Moof. My experience on putting the kit together was super-positive. I took the opportunity to update tires and tubes on the bike and the fitting went very smoothly. I took it slow and steady and watched YouTube videos and everything came together without much drama and worked first time. I had some concerns about would the sensor move or fall off during use, no issues so far. I was able to adjust the top speed to "test" this mode and was very impressed. Last weekend I did a test run of 32 km through SW London, Richmond Park and Teddington Lock return using only level one assist. This worked absolutely fine and I returned with three bars of battery (out of 5) still available. I wanted to test the mileage as I am doing three days of 50km each day cost to coast along Hadrian's wall in August and wanted to know if it will make it! So far so good, I had one customer service query which was answered within about 24 hours and was helpful. Recommend to anyone who has a much loved bike and wants a little boost of encouragement to get on your bike more often!”

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Posted 3 years ago

“I am an avid electric bike person and this was the best way to get my wife into them. This was a good way to covert her beach cruiser into an electric bike. I also had to get one for myself as well. LOL. This gives us the ability to explore places we normally wouldn't. When we use it with the kids they absolutely love it. I highly recommend it. What's even better is their customer service with this company is hands down great. any time I have an issue they are there for support.”

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Posted 3 years ago

“I am an avid electric bike person and this was the best way to get my wife into them. This was a good way to covert her beach cruiser into an electric bike. I also had to get one for myself as well. LOL. This gives us the ability to explore places we normally wouldn't. When we use it with the kids they absolutely love it. I highly recommend it. What's even better is their customer service with this company is hands down great. any time I have an issue they are there for support.”

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Posted 3 years ago

“It’s converted my little use steel frame single speed bike into a versatile every day bike. I only need level 1 assistance to allow me to ride all afternoon I use this bike for Deliveroo, and my fellow deliverooers are envious of my bike now. In short it rejuvenated a bike I once loved but which ended the up collecting dust in the garage…. until now that is since it has been “swytched””

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Posted 3 years ago

“My first run out today on my newly converted Land Rover hybrid bike to the Swytch wheel after it’s arrival and self fitting back in March! I’d like to say I’ve been busy but I’m a fair weather cyclist it seems”

Swytch Bike 5 star review on 6th May 2021

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Posted 3 years ago

“Lady with a Big Smiley Face. Over the years I have adjusted my bike to suit me so wanted a electric bike to help getting up inclines due to age of my knees. So was very pleased to find this conversion kit which I felt I could fit myself. Luckily I was able to sign up for the pre order for 50% off. I was fully informed of the status of my order and the whole process was simple to use. Yes it takes months (8 for me) but that suited my situation of it being a birthday pressie for my 60th. The kit was easy to fit I had also ordered brake sensors. Anyway I love it. Cycling is enjoyable again.”

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Posted 3 years ago

“Overall, I am really pleased with my Brompton Pro Swytch kit. Like many there was a slight delay in delivery due to the surge in demand for ebikes but this wasn't an issue for me as I bought the kite to convert my work commute bike and due to the ongoing Covid situation, I am still not back in the office. The Brompton Pro kit initially suffered from some vibration issues, however they have managed to fix this with a software update to the controller. Drawing a line on all of that I now have a Brompton kit which I love. It allows me to do 20mile rides without turning up looking all hot a sweaty. It has also opened up certain routes which were to advanced/tough for me, i.e. really steep hills no longer a problem. Overall I would recommend. The initial supply and performance issues were all resolved and over time I am sure the company will iron out things like this. I am left with a product I really enjoy riding.”

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Posted 3 years ago

“If possible this would be minus 5 stars! Do not buy!!! Absolutely terrible. Ordered a mountain bike wheel from them. The website, the specifications and the order process does NOT tell you anywhere that the wheel will NOT fit either of the modern axles for mountain bikes now - The axle on the wheel does not fit a QR9x100 fork nor a Maxle through fork - This was an order that was placed in the summer of last year with a delivery in January - and the wheel would only appear to fit a bike that has forks on it that would in way suit a mountain bike. Absolutely NOT FIT FOR PURPOSE! Customer service do not appear able to assist either!”

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Posted 3 years ago

“Received this kit over a year ago and find it to be everything you would expect in an electric bike. In fact, it does give DIY folks options for customization if that is your interest. Highly recommended!”

Swytch Bike 5 star review on 30th March 2021

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Posted 3 years ago

“Excellent kit, great service with a few probs I had, but solved super quick! Thanks guys.”

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Posted 3 years ago

“There was a long wait, bad luck to order during Covid19 outbreak, and their communication during this period was not good. When the kit arrived I was impressed and the installation was pretty easy and well explained. I unfortunately had one of the Pro packs with the judders. Customer service was responsive initially offering to send a complete new kit. Nothing arrived so on contacting them again I was informed that no not a new kit but a reprogrammed controller! Unfortunately this was also defective. Finally a 2nd reprogrammed controller arrived and it worked. 12months after the order I am now satisfied. Being in Australia meant long waits. The kit itself and its implementation is fantastic, so good that I have ordered second kit for my touring bike. I have learnt to be patient, Good things come to those who wait!”

Swytch Bike 4 star review on 28th March 2021

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Posted 3 years ago

“I was an original backer for Swytch and eventually got my kit last October. My husband fitted it relatively easily and right from the first ride I have absolutely loved it. I find it evens out the lumps and bumps of cycling so my rides are at a more even speed, I don’t use the power assist for flat and downhill so a 30-40km ride will usually only drop 2 bars on the battery. We were so impressed we bought another kit for my husband in January.”

Swytch Bike 5 star review on 26th March 2021

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Posted 3 years ago

“Faced withy the dilemma of making a decision between a new e-bike or converting my nearly new hybrid with an e-bike kit, I opted for the Swytch method. Swytch offer a discount to those pre-ordering and as such I was expecting a fairly long wait for delivery. I was pleased and not a little surprised to receive delivery by the promised time, three months - well done Swytch (although some report long waiting times) The fitting is straightforward and well within the capabilities of someone who can do basic bike maintenance. Clear instructions are supported by a number of videos and underpinning this is the offer of assistance by Customer Support. The process went well for me and in a short time my Genesis Tour de Fer was transformed into an e-bike. Riding the bike is great. It really is like a permanent tailwind, or a helping hand. The assistance is controlled and powerful. It works on pedal assistance and can be detected after about half a revolution of the pedals. The level of assistance is controlled via easily accessible buttons on top of the battery pack (in my case fastened to the handlebars and looking like a small bar bag) I live at the top of a significant hill and this has always been an issue when planning rides. No more, the Swytch kit gets me up the hill and no longer is it a leg breaking struggle. I still have to work a little but I now climb the hill more quickly, more easily and in a higher gear. All in all I'm delighted with my decision to go down the Swytch route. I can continue to ride my bike which I love and which is only two years old but which now has the benefit of assistance. I have saved many hundreds of pounds when compared tot he cost of buying a ready made e-bike. A technical problem with my kit was very quickly diagnosed by Swytch Customer Support and a replacement handlebar bracket sent to me within two days. Excellent after sales service I'm happy and would recommend Swytch”

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Posted 3 years ago

“The Swytch universal ebike kit is a great product. I converted my wife’s Specialized Hardrock mountain bike with this kit. It is very easy to install following the instruction manual and the video. The kit is extremely light weight because the controller is built into the battery. It only added 11 lbs weight to her bike vs. my e-bike with separate controller and battery has added a total of 22 lbs instead. The service is excellent. The kit took a longer time to deliver then original estimate but is understandable because of the pandemic crisis as all the kit were assembled in China. I did receive email notices regularly throughout the period to inform me Swytch’s progress in production. The Swytch also sent me a brake sensor without charge as a courtesy to my request. As for the ride, the PAS sensor works very well and smooth, and the operation is simple and straight forward. My wife loves her ebike that makes going uphill an ease. She is totally happy with her ebike experience. I highly recommended.”

Swytch Bike 5 star review on 9th March 2021

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Posted 3 years ago

“Love this product. I wanted to convert my bike to an e-bike and Swytch enabled me to do that. Quality construction, beautiful look, impressive packaging. I'm 65 and Swytch enables me to ride longer and easier. Just what I was looking for. Getting one for my husband next. My brother-in-law has the same bike as me and now he's looking at Swytch, too. Thanks for a great product, great customer service.”

Swytch Bike 5 star review on 1st March 2021

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Posted 3 years ago

“I received the Swytch conversion kit for my Brompton 6 months after ordering. This wasn’t a problems as I expected a long wait as that’s how their business model is set up. The kit was very well packaged and I found the fitting instructions very clear and so didn’t have a problem installing the conversion kit. Riding the converted Brompton is great. I have a throttle and tend to ride the bike with zero pedal assistance and then just use the throttle when necessary. I recommend Swytch.”

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Posted 3 years ago

“After a long wait, the Swytch universal kit finally arrived. I've installed it on my wife's Giant Box Two full-suspension mountain bike. The end result is great; my wife is very happy. She can now keep up and overtake :-$, recently easily completing an initial 14 mile circuit. The installation needs some comment. If you have 1" diameter handlebars where it is clamped to the stem you will need to ask for some suitable spacers; they aren't included by default. Regarding the pedal sensor magnetic disk installation. For the size of gap between the pedal arm and frame, the manual suggested 'Easy Fit Regular' configuration. However, due to the 16mm spindle diameter, with the semi-circular toothed spacers trimmed to suit, it seemed to me to be liable to be knocked off since the semi-circular disks are not a tight fit nor is the retention ring (circlip) a tight fit. So I decided to glue them together with contact adhesive (which should still allow for it to be dismantled in the future if needed) AND I installed the pedal disk arm. This has resulted in a much more secure installation. Being a full-suspension mountain bike, the pedal sensor itself had to be trimmed to fit nicely, which was suggested in the manual. The front wheel was an easy fit and blends nicely with the existing rear wheel. The other components fitted easily. In use, it just works! We did discover that there is a 0 power level which I think to maximise range will be needed because the assistance wasn't necessary on the flat (or downhill of course). It would also have been easier to change power level without taking your hands off the handlebar but that isn't an option. We did try the twist throttle but it interferes with the gear levers so it can't be used. I gave it four stars because there is room for improvement both on kit content and price. Looking forward to the summer!”

Swytch Bike 4 star review on 25th February 2021

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Swytch Bike Reviews