Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Il a fallut plus de 4 mois (de octobre à février) pour recevoir ma commande. De plus Swytch ne m'a pas du tout informé correctement.”

Helpful Report

Posted 10 months ago

“Long wait for a gen2 pro, came with issues but customer service was professional and sorted them out. Happy daily use ever since. Recommend.”

Helpful Report

Posted 10 months ago

“Generally very pleased. The weight of the battery on the handlebars is not apparent when on the move. Only need the highest power setting on the very steepest hills. Normally I use the lowest setting. Had to increase tyre size from 700x32c to 700x35c due to the extra weight and performance. On my hybrid bike the front wheel rim came apart due to brake block pressure. A local bike shop eventually sourced a rim and spokes and rebuilt the wheel. Would not happen with disc brakes! I said I would never get an electric bike but my wife got one. I could keep up on the level but not on inclines. The Swytch kit lets me keep up. I am in my seventies and the kit makes in easier on the knees (wear and tear). If I go for a ride I find I am going 25% further than without the kit.”

Helpful Report

Posted 10 months ago

“Sorry to say we’ve almost given up on both our switch bikes. We can’t rely on them despite you suppling 2 new handlebar units. I might sometimes use mine for very short trips (< 5k) around town so if/when it plays up I’ve not too far to get home. It can make a horrible crunching noise and stop driving, stutter or even power up when not peddling! No these troubles are intermittent so no idea when it might happen.shame cos when it works it’s ok… but”

Helpful Report

Posted 10 months ago

“Cleverly designed solution for anyone wanting to try the e-bike experience. Not a realistic alternative to a properly-engineered e-bike - but a good introduction. Found the handlebar-mounted battery pack affected the steering quite noticeably - due to the weight - and of course there's no "torque response" to extra pedalling effort as there would be from a proper e-bike. But, for the money, it's pretty good.”

Helpful Report

Posted 10 months ago

“Great system with room for improvement! I really love my swytch system, and the great customer service helped me with all the issues i had. Those were too much power (even on the lowest setting i have no pedal resistance), a flimsical magnetic pedal sensor that constantly has to be readjusted (apparently there‘s a better version out now) and a missing light kit (why not power lights that can be fixed to the bike over the system‘s battery?) which seems to be on the table for future development.”

Swytch Bike 4 star review on 3rd April 2024

Helpful Report

Posted 10 months ago

“I love my swytch kit. On my folding Tern it is probably now the lightest e folder in my town. The initial difficulty I had was sorted immediately by customer services. Excellent service and a fantastic ride.”

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Posted 10 months ago

“I never got my order delivered. It was frustrating having to wait 6 months and after various notifications that my kit was in transit, to be told that it cannot be delivered. I did get a full refund of what I paid, but I'd rather have had the kit instead...”

Helpful Report

Posted 10 months ago

“The kit is great and I've enjoyed using it: however I wish that Swytch maintained some degree of meaningful support for their older systems for example the possibility of purchasing replacement battery packs suitable for the early conversions.”

Helpful Report

Posted 10 months ago

“The Swytch changed my life in a good way! The delivery and installation process were very fast and easy going. I bought it in May 2022, and since last August, I use my bike every day to go to work and charge the battery every 2 days. My only complaint is the duration of the battery, which seems to last less than the first few months.”

Helpful Report

Posted 10 months ago

“I had the first generation kit, and it was AMAZING. After a few years, the battery needed to be upgraded, so I was forced to upgrade to the second generation kit and it has been awful. The range on the basic battery pack is tiny (I can get only about 7k before it starts cutting out and surging, which can be dangerous, despite claiming a 15k range). The customer service response to this was terrible and I would not recommend the Swytch kit after these recent experiences.”

Helpful Report

Posted 10 months ago

“My battery pack failed out of warranty. humph! Great whilst it worked”

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Posted 10 months ago

“I originally purchased the Swytch over other e-bike options for the ability to use on my old vintage racing bikes. Sadly, I discovered that the Swytch system didn’t fit any of those bikes and I ended up buying another bike that would allow it to fit (literally the cheapest suitable bike I could find on gumtree). This turned out to be a blessing in disguise however as I chose a bike that I actually required for all my errands and commuting then added the swytch to make the perfect bike for my everyday needs. The range is not great for where I live, with lots of hills etc that chew the battery up pretty quickly, but the small inconspicuous battery is one of the reasons I chose it and I’m able to charge it every night without any problem so I’ve still never run of charge, it is ample for my daily commute. I have a child seat on the back and a basket on the front of my bike and the throttle makes taking off much safer and easier when pedalling is difficult at low speeds when a bit unbalanced with the extra weight of a kid and school bags. While all the components came in dribs and drabs, when everything finally arrived, it was super simple to install and I’ve had no issues with quality or performance. I do worry about security as the battery, and some other components that can be rapidly removed, so leaving the bike of even a short period requires removing the battery and checking that cables and hardware are still there when returning to the bike. Overall, I am very satisfied with the product and couldn’t imagine my life without it now. It has opened up my day so much more allowing me to fit more in, like a quick trip to the beach or the pool before picking up my kids or heading to work. Or popping to the shops for that one ingredient I forgot to pick up at the supermarket. I barely use my car at all anymore.”

Helpful Report

Posted 10 months ago

“Having cycled for over 70 years, but now suffering from chronic lung problems, I was anxious to find a way to carry on using a bike, especially in windy weather. The Swytch kit fits the bill and, fitted to a Ridgeback Avenida with a 3 speed hub gear, makes for an enjoyable ride. The fit looks a a bit "Heath Robinson" but that is inevitable when looking for a solution to retro fit so many types of bike. The only down side is that the lights on the controller have already stopped working, although the on switch and motor still function. i had already found the switch a bit "spongy" and slow to react. I'm hoping that after service is not as bad as many of the online comments suggest! Disappointing that this fault has developed to mar an otherwise positive experience.”

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Posted 10 months ago

“As of now, I am very pleased with my Swytch kit. However, that has not always been the case. A problem with loss of power was finally resolved last August but I first raised the issue about 12 months earlier. I was sent, and fitted, 2 new handlebar brackets and a new battery bag, as well as doing innumerable tests which you advised me to carry out. None of these solutions worked but finally I was sent a new sensor. I fitted that and since then, the kit has performed well. However, it is disappointing that identifying the problem took so long. In the interim, I could use my bike, but never felt confidence in it as I never knew when the power would drop out. I had mentioned the sensor in an email some time before the issue was finally resolved. As I say, I am perfectly happy with my kit now and it is a pleasure to use, but I feel if I could have taken it to a mechanic in person, rather than everything being done remotely via email, the problem could have been resolved much earlier. Maybe having regional, approved mechanics to which customers could take their bike in the event of problems is something look at.”

Helpful Report

Posted 10 months ago

“Great product, a game changer for me, gives me the boost & confidence to ride to work every day. However I always recharge the battery while at work as it doesn't last as long as I'd expected. 100% recommend the Swytch but would get the higher capacity battery.”

Helpful Report

Posted 10 months ago

“I love my Swytch bike, easy to use good, value for money, easy to install. Communication from the company before arrival was frustrating but the product has been good.”

Helpful Report

Posted 10 months ago

“I am happy with my Swytch Bikes but would like a bit more distance capability especially for climbing uphill where the distance capability on full power is not great. A light, easy to carry, spare attachment which could be fitted into the PRO Battery connector when the PRO battery becomes empty could be very useful to extend distance capability. Perhaps this will become possible as battery power development improves. Please keep me informed of any progress in this direction.”

Helpful Report

Posted 10 months ago

“The kit works perfectly and although it took quite long to arrive it was worth it, I am very satisfied. However, the battery last really short (only one day of ca. 4km riding uphill). It would be recommended to order a higher capacity battery than just the simple one I bought.”

Helpful Report

Posted 10 months ago

“At 70, arthritic knees & 6 stents were restricting my cycling & I bought an electric offroad bike. Brilliant! Didn't want to sell my road bike which I had built myself around a Ridley Orion carbon fibre frame so went for Swytch in 2021 after seeing +ve press reviews. 4 month delivery time was fine when balanced against discount. Had two major problems: 1 - Axle flats had to be filed down accurately to fit 8 mm drop-outs. This was not easy and took over an hour - it should be an option when ordering as much better when preofessionally machined. 2 - Sensor could not be fitted to carbon fibre frame as the bottom bracket housing is much thicker than a metal frame. Swytch provided a new sensor that fitted into the bottom bracket, but I still had to cut away the splines on the crank disc to fit it onto the boss of the crankset to avoid the sensor and disc from touching. After a test ride, an extra cable-tie was found to be needed to hold the sensor in place. Other than these (major) issues fitting was straightforward and neat. I'm also happy with component quality, though disappointed it's produced in China, not UK. I've now ridden around 700 kms locally on hilly roads and am very pleased with performance. The motor only kicks in on hills or when starting off (my average speed is 27 km/hr overall and 32 km/hr on the flat) and I only generally use the lowest setting, so the battery range is much more than the 50 km quoted - about 20-25% down after a ride of 25 km. Instead of struggling up hills at 8-15 km/hr, I now swan up them at 18-22 km/hr! Compared with my purpose built E-bike, it doesn't have the same range, but it is more than adequate and the system is much lighter. It is also less easy to increase the power setting while riding, but I rarely need to do this and, of course there is less info on the display (no remaining distance, etc). Another unexpected issue was that my wireless computer stopped working due to interference from the Swytch system, so I had to fit a new wired computer. Having overcome the initial fitting issues, I'm very pleased overall and it enabled me to keep riding a great bike at about 15-20% of the cost of an equivalent purpose made E-bike. Swytch were also very helpful with the issues I had, although a bit more ingenuity was needed than I expected!”

Helpful Report

Posted 10 months ago

Swytch Bike is rated 4.1 based on 1,632 reviews