Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Very easy to install my order to and have recommended it to friends. I would go for the larger battery not the smallest. It's hard to use as a normal bike once installed because there's a lot of drag from the Dynamo but I don't know if this will get better overtime.”

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Posted 10 months ago

“Converting an old GNOME RHÔNE duralumin bike from 1948 , in à fast electrique bike is very simple and gives à réal pleasur. François Pillot”

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Posted 10 months ago

“It was easy to install and worked well for a few months, but the battery performance dropped rapidly. Now I find Swytch has discontinued the battery I have (a gen 2) and expect me to buy a complete new battery kit and mounting bracket. Disappointing and poor sustainability, not being able to refurbish a battery pack.”

Helpful Report

Posted 10 months ago

“My swytchbike tourer works really well a d I'm enjoying riding it. I've only given 4 stars, however, because my Brompton kit gives intermittent judder on the front wheel. I've tried swapping controllers, disconnected the hall sensor, checked that the pedal sensor disc is set up correctly, all to no avail. To get smooth operation, I have to, momentarily stop pedalling, then slowly start pedalling, sometimes several times, then it's smooth again. I suspect it's a motor problem, as the controller works perfectly on my tourer. Another possibility is the mount, but I've cleaned and checked the connectors, which seem ok”

Helpful Report

Posted 10 months ago

“Did a Brompton conversion on my wife’s bike back in March 2021. The conversion was pretty straightforward but it was comforting to have a video check done on completion. There were a couple of build issues but their customer support was excellent and replacement parts arrived in a few days. On the road the bike was transformed and my wife loves it. After a few rides it developed a fault where there was a power judder from the front wheel. Again customer support was excellent they said they were aware of the problem and were developing a software modification. After about a month ( delay to to post Covid transport issues) I received a replacement controller with full fitting instructions. This fixed the issue and since then the system has worked well. We have the old heavy battery fitted on the handlebars and this is not an elegant or very stable solution. Good to see they have now developed a small lightweight battery but unfortunately it’s too expensive for it to be worthwhile for our bike. The range with the old battery is around 20 miles which is all we need but might not suit everybody. All in all it’s been a successful project and the support I have received from Swytch more than made up for the small problems along the way. I have not commented on delivery below as being just post Covid there were all sorts of transport problems but again we were kept well informed on developments.”

Helpful Report

Posted 10 months ago

“Battery has never worked properly and it keeps cutting out. If it does actually work the the noise it makes is a horrible and makes everyone turn and stare at you and range is nowhere near what is advertised, maybe just 1/3rd. Riding your bike without help from the battery feels like having the brake slightly on so not a great experience trying to get home when it stops working . This is the same for both of the systems that I bought. Customer service just stopped responding to my messages so I'm left with 2 very expensive door stops and 2 fancy looking wheels hanging on my shed wall.”

Helpful Report

Posted 10 months ago

“Battery on one bike now not working - intermittently working on the other bike”

Helpful Report

Posted 10 months ago

“Everything spot on - except for that tricky pedal arm and sensor. Had to take bike into bike shop so they could do it. I'm fairly practical but gave up in the end. The system is brilliant and easy to switch on and off - I use it mostly when there is a tough hill climb. Seems to have added very little extra weight to my bike.”

Helpful Report

Posted 10 months ago

“Really good system and excellent value for money. Very good customer service. Securing the pedal sensor to the frame so that it doesn’t require continual adjustment is a challenge where the bike does not have conventional bottom bracket tubing. Have had to resort to velcro! The availability of alternative fixing options should be considered.”

Helpful Report

Posted 10 months ago

“Very easy to put together works great”

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Posted 10 months ago

“I am not gotten my order yet. It's been 5 months. Where is it?”

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Posted 10 months ago

“Cool idea and the technology works well 1 month in. Battery life isn't as good as expected. The rangers advertised are in perfect, flat conditions so in real life we are getting closer to 10km target then 15km range in the AIR battery. Had some trouble fitting the wheel but customer support were excellent and actually sent out a new wheel for us. Impressed with that. The product itself is useful for a boost on the commute.”

Helpful Report

Posted 10 months ago

“A great kit, fairly easy to put together. It really makes a difference to how I use my bike. The LED controller is rubbish though and has a mind of its own.”

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Posted 10 months ago

“Reasonable value. But the longevity of components not good which makes cost of ownership more expensive than it seems at first. Hopefully my new gen 3 lasts longer.”

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Posted 10 months ago

“It was a relatively affordable way to turn the bike I loved into the e-bike I needed when my needs changed. In my case, I went from shuttling one kid to daycare everyday to two kids and thus from a bike seat to a trailer. The Swytch kit made the transition effortless and has also opened up more and longer bike trips for fun.”

Helpful Report

Posted 10 months ago

“I don't get tired anymore cycling up the hills of my town! They gave me a big discount on my second order, even after I had paid, and the refund worked without problems. The customer services is quite nice and works well. They always solve my problems. The price is a bit higher. I had done a pre-order for both of my purchases and I had a problem with parts of my last order missing. I was waiting for the delivery for more than a month. But, financially, it arrived safe and sound. The delivery time is the most difficult aspect of the company. Thanks for continuing to improve the product and give us a good costumer service!”

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Posted 10 months ago

“A good product made from quality materials.”

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Posted 10 months ago

“I am happy with it. I can use it when I think is nessesary. Plus point the bike is not heavy. For me it is not nesseary to buy a expensive e-bike. Super. I like to know what will cost a second battery systeem the one I have the bigger and first type. ?”

Helpful Report

Posted 10 months ago

“My overall opinion is, that I am happy in general terms, but..... Maybe, your new batteries design like ipad model, and the suitable places to fix along the bike, would be better in stead of the "box battery" placed in front on my handlebar, that causes unstability with oscillations, when you loose yours hands. Another little problem that I solve atfer your recomendatios, was the cleanning and adjustment of the "connectors piano" between battery and handlebar connector to avoid the fluctuations in the continous power cycling assistance. Maybe the Brexit for the rest of the UE's countries, increases and feed the hardest burocracy customs and money uprised. When my battery comes to an end, maybe, I will get in contact again with you, for the new battery design buy. At last but not least, sorry for my poor english answers. Yours sincerely Javier Serrano de Pablo”

Helpful Report

Posted 10 months ago

“After nearly a year, I have got to say that this is an impressively simple and effective way of going electric with the big bonus that the bicycle theives don't seem to be interested in it. My partner has lost two expensive conventional ebikes from our "safe" lockup in the time. With mine, the battery pack is easily hidden. Care needs to be taken in sizing your battery. I have two: one mini and one max and alternate according to the planned use during the day. I am a light user, perpetually on the P1 setting on our flat and smooth cycleways and quiet backstreets...its a means of getting me up to the legally mandated 27kmh maximum where the system cuts out. Even with heavy shopping loads I never have to envoke higher settings and so have never flattened either battery completely. My pet peeve is that there is no USB-C port for topping up other devices nor blue comms and app with my phone. Both features I would happily pay for.”

Helpful Report

Posted 10 months ago

Swytch Bike is rated 4.1 based on 1,632 reviews