Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything spot on - except for that tricky pedal arm and sensor. Had to take bike into bike shop so they could do it. I'm fairly practical but gave up in the end. The system is brilliant and easy to switch on and off - I use it mostly when there is a tough hill climb. Seems to have added very little extra weight to my bike.”

Helpful Report

Posted 9 months ago

“Really good system and excellent value for money. Very good customer service. Securing the pedal sensor to the frame so that it doesn’t require continual adjustment is a challenge where the bike does not have conventional bottom bracket tubing. Have had to resort to velcro! The availability of alternative fixing options should be considered.”

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Posted 9 months ago

“Very easy to put together works great”

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Posted 9 months ago

“I am not gotten my order yet. It's been 5 months. Where is it?”

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Posted 9 months ago

“Cool idea and the technology works well 1 month in. Battery life isn't as good as expected. The rangers advertised are in perfect, flat conditions so in real life we are getting closer to 10km target then 15km range in the AIR battery. Had some trouble fitting the wheel but customer support were excellent and actually sent out a new wheel for us. Impressed with that. The product itself is useful for a boost on the commute.”

Helpful Report

Posted 9 months ago

“A great kit, fairly easy to put together. It really makes a difference to how I use my bike. The LED controller is rubbish though and has a mind of its own.”

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Posted 9 months ago

“Reasonable value. But the longevity of components not good which makes cost of ownership more expensive than it seems at first. Hopefully my new gen 3 lasts longer.”

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Posted 9 months ago

“It was a relatively affordable way to turn the bike I loved into the e-bike I needed when my needs changed. In my case, I went from shuttling one kid to daycare everyday to two kids and thus from a bike seat to a trailer. The Swytch kit made the transition effortless and has also opened up more and longer bike trips for fun.”

Helpful Report

Posted 9 months ago

“I don't get tired anymore cycling up the hills of my town! They gave me a big discount on my second order, even after I had paid, and the refund worked without problems. The customer services is quite nice and works well. They always solve my problems. The price is a bit higher. I had done a pre-order for both of my purchases and I had a problem with parts of my last order missing. I was waiting for the delivery for more than a month. But, financially, it arrived safe and sound. The delivery time is the most difficult aspect of the company. Thanks for continuing to improve the product and give us a good costumer service!”

Helpful Report

Posted 9 months ago

“A good product made from quality materials.”

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Posted 9 months ago

“I am happy with it. I can use it when I think is nessesary. Plus point the bike is not heavy. For me it is not nesseary to buy a expensive e-bike. Super. I like to know what will cost a second battery systeem the one I have the bigger and first type. ?”

Helpful Report

Posted 9 months ago

“My overall opinion is, that I am happy in general terms, but..... Maybe, your new batteries design like ipad model, and the suitable places to fix along the bike, would be better in stead of the "box battery" placed in front on my handlebar, that causes unstability with oscillations, when you loose yours hands. Another little problem that I solve atfer your recomendatios, was the cleanning and adjustment of the "connectors piano" between battery and handlebar connector to avoid the fluctuations in the continous power cycling assistance. Maybe the Brexit for the rest of the UE's countries, increases and feed the hardest burocracy customs and money uprised. When my battery comes to an end, maybe, I will get in contact again with you, for the new battery design buy. At last but not least, sorry for my poor english answers. Yours sincerely Javier Serrano de Pablo”

Helpful Report

Posted 9 months ago

“After nearly a year, I have got to say that this is an impressively simple and effective way of going electric with the big bonus that the bicycle theives don't seem to be interested in it. My partner has lost two expensive conventional ebikes from our "safe" lockup in the time. With mine, the battery pack is easily hidden. Care needs to be taken in sizing your battery. I have two: one mini and one max and alternate according to the planned use during the day. I am a light user, perpetually on the P1 setting on our flat and smooth cycleways and quiet backstreets...its a means of getting me up to the legally mandated 27kmh maximum where the system cuts out. Even with heavy shopping loads I never have to envoke higher settings and so have never flattened either battery completely. My pet peeve is that there is no USB-C port for topping up other devices nor blue comms and app with my phone. Both features I would happily pay for.”

Helpful Report

Posted 9 months ago

“Il a fallut plus de 4 mois (de octobre à février) pour recevoir ma commande. De plus Swytch ne m'a pas du tout informé correctement.”

Helpful Report

Posted 9 months ago

“Long wait for a gen2 pro, came with issues but customer service was professional and sorted them out. Happy daily use ever since. Recommend.”

Helpful Report

Posted 9 months ago

“Generally very pleased. The weight of the battery on the handlebars is not apparent when on the move. Only need the highest power setting on the very steepest hills. Normally I use the lowest setting. Had to increase tyre size from 700x32c to 700x35c due to the extra weight and performance. On my hybrid bike the front wheel rim came apart due to brake block pressure. A local bike shop eventually sourced a rim and spokes and rebuilt the wheel. Would not happen with disc brakes! I said I would never get an electric bike but my wife got one. I could keep up on the level but not on inclines. The Swytch kit lets me keep up. I am in my seventies and the kit makes in easier on the knees (wear and tear). If I go for a ride I find I am going 25% further than without the kit.”

Helpful Report

Posted 9 months ago

“Sorry to say we’ve almost given up on both our switch bikes. We can’t rely on them despite you suppling 2 new handlebar units. I might sometimes use mine for very short trips (< 5k) around town so if/when it plays up I’ve not too far to get home. It can make a horrible crunching noise and stop driving, stutter or even power up when not peddling! No these troubles are intermittent so no idea when it might happen.shame cos when it works it’s ok… but”

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Posted 9 months ago

“Cleverly designed solution for anyone wanting to try the e-bike experience. Not a realistic alternative to a properly-engineered e-bike - but a good introduction. Found the handlebar-mounted battery pack affected the steering quite noticeably - due to the weight - and of course there's no "torque response" to extra pedalling effort as there would be from a proper e-bike. But, for the money, it's pretty good.”

Helpful Report

Posted 9 months ago

“Great system with room for improvement! I really love my swytch system, and the great customer service helped me with all the issues i had. Those were too much power (even on the lowest setting i have no pedal resistance), a flimsical magnetic pedal sensor that constantly has to be readjusted (apparently there‘s a better version out now) and a missing light kit (why not power lights that can be fixed to the bike over the system‘s battery?) which seems to be on the table for future development.”

Swytch Bike 4 star review on 3rd April 2024

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Posted 9 months ago

“I love my swytch kit. On my folding Tern it is probably now the lightest e folder in my town. The initial difficulty I had was sorted immediately by customer services. Excellent service and a fantastic ride.”

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Posted 9 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews