Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,649 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 25th February 2025

Barthélémy ANTOINE

Ruedi Kühne, Sevelen, Switzerland

Swytch Bike 4 star review on 16th December 2024

Anonymous

Swytch Bike 5 star review on 7th November 2024

Anonymous

Swytch Bike 5 star review on 8th October 2024

Robert Child

Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

David

694

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s great to get out for longer rides with help from electric assist. I am a little disappointed in the length of time the battery lasts and I had bought the larger one when getting the kit. My other disappointment is the discrepancy between the charge indicators on the battery and the control panel, very annoying when out and about. I was discouraged from contacting Swytch as I had had so little success previously when my kit was delayed two or three times, I seemed only to get stock reply’s that didn’t give me any more information and because of this did not try to contact them with these questions about how the battery and kit were performing.”

Helpful Report

Posted 1 year ago

“Going well now. Well impressed with swytch’s Swytch service when things went wrong. Needed a new controller and new battery which were replaced very quickly.”

Helpful Report

Posted 1 year ago

“Innovation: Swytch seemed to be a terrific innovation in 2020. Since then, however, the innovation seems to have dropped off, sacrificing performance and reliability for portability and convenience. Ordering: Invariably, the ordering process was riddled with errors and technical difficulties and several follow-up communications ensued each time. Delivery: Unfortunately, the production is done in the Far East (of course). Despite unforeseen world events my first kit arrived close to schedule; the second one was delayed by half a year, and no delivery of the A-Frame bracket was ever achieved "due to production and quality issues". Performance: Great to begin with the ECO model (Gen. 2), but poor performance of successive "upgrades" (AIR). Glad to have it, but I will try more affordable competitors with rear-wheel drive in the future. (Front-wheel drive is poor for off-road climbs.) Compatibility: While the motor and pedal sensor through successive generations has been (until recently) preserved, the battery pack assembly has not. I managed to mount the ECO and the AIR on my bike such that I can switch (no pun intended) between the two as needed, but - unless you are technically knowledgeable and skilled - this requires physically re-plugging the motor and the pedal sensor, which is better than having only to rely on one kit. Swytch could have offered a compatibility kit to make this possible, but in spite of their innovation, they did not, which is disappointing and one of my main reasons for not continuing with with Swytch products. Support: Somewhere between mediocre and pretty good, depending on what you require, but the ticket system is not user-friendly. You can not have more than one active issue at a time, which means you may have to address multiple problems or questions in one single long confusing thread of emails and feeds until the case is closed. Multiple support agents will handle one ticket, which can be frustrating depending upon how well each one understands the communication and the issues. Nevertheless, issues do get resolved, but one must be resilient and patient and communicate as clearly as possible, using proper terminology (e.g., easy to confuse the Battery Charge Indicator with the PAS Battery Level Indicator). Swytch Experience: I was quite happy with my first Swytch kit: the second generation ECO model. It performed/performs well, but the battery pack bracket developed a defect that disabled the communication between the pedal sensor and the motor. After much back and forth with Support, they did replace the battery bracket at no additional cost even though the one-year warranty had expired. The replacement bracket developed the same defect and was replaced again. That was great, but it took a lot of time and effort. Luckily, this third bracket is still working after about 6 months of use. Then came the third generation AIR model. Nicely compact, but the performance was/is very disappointing compared to ECO, particularly during climbs at power levels 3, 2, or 1. It often can't deliver and the motor cuts out during the climb even if the Battery Charge Indicator and the PAS Battery Level Indicator are at level 4 (out of 5). After about a 40 to 75 second "recovery", the battery is able to deliver a short burst of power before cutting out again soon thereafter. It is annoying to say the least. Swytch recommends always charging the battery pack even after the shortest of rides, which is a nuisance and not required for conventional e-bikes. I had ordered an A-Frame bracket for AIR, but it never came... or was never flawlessly produced. I was given quite a runaround on this for months and in the end demanded a refund, which they granted. Swytch provided a seat bracket at no cost, which was better than nothing, yet not what I wanted. Nevertheless, it has allowed me to use AIR and ECO on the same bike and I am grateful for that. Despite all the grievances I have had with my Swytch bike, I love it and use it for daily commuting, running errands, and an occasional 30 km bike tour. It has enhanced my cycling experience greatly and I will be sad when the batteries wear out or an essential component breaks down again.”

Helpful Report

Posted 1 year ago

“I was quite happy with the first Swytch kit - the second generation ECO model. It performed/performs well, but the battery pack bracket developed a defect that disabled the communication between the pedal sensor and the motor. After much back and forth with Swytch Support, they did replace the battery bracket at no additional cost even though the one-year warranty had expired. The replacement bracket developed the same defect and was replaced again. That was great! Luckily, the this third bracket has not conked out yet (after about 6 months of use). Then came the third generation AIR model. Nicely compact, but the performance was/is very disappointing compared to ECO, particularly during climbs at power levels 3, 2, or 1. At a battery level of 4 it often can't deliver for even a short climb on a paved road and the motor cuts out during the climb. After about a 40 to 75 second "recovery", the battery is able to deliver power, but cuts out again soon there after. It is annoying to say the least and this is one reason I will not purchase a Swytch kit again. While the motor and pedal sensor through successive generations has been (until recently) preserved, the battery pack assembly has not been conserved. I managed to mount the ECO and the AIR on my bike such that I can switch (no pun intended) between the two as needed, but this requires replugging the motor and the pedal sensor. Better than having only to rely on one. Swytch could have offered a compatibility kit to make this possible, but in spite of their innovation, they did not. Also disappointing. Swytch's ticketing system is poor. You can not have more than one open ticket at a time. You often have to communicate with multiple support agents which can be frustrating depending upon how well each one understands the communication and the issues. If you have a real problem (and you know what you are doing), it will take a lot of effort to convince Swytch of a problem and possible solution. Sometimes they close cases before they are verified resolved. Still, they do come through in the end and respond quickly to replies. I had ordered an A-Frame bracket for AIR, but it never came... or was never flawlessly produced. I was given quite a runaround on this for months and in the end demanded a refund, which they granted. Swytch provided a seat bracket at no cost, which was better than nothing, yet not what I wanted. Nevertheless, it has allowed me to use AIR and ECO on the same bike and I am grateful for that.”

Helpful Report

Posted 1 year ago

“I've only had my Swytch Bike a few months and am very happy with it. So, full marks on the product side. On the service side, I'd have to give 0/10 though. I ordered and paid for delivery to South Africa. When I received nothing several months later, I was told Swytch Bike no longer delivered to South Africa. Which is fine - except (a) it was an option at the time; (b) they took the money for that delivery; and (c) Swytch Bike never told me - I had to enquire what was happening. When it was discovered they no longer delivered to South Africa, I said fine - they can just arrange to courier. This they refused to do. In short, their problem became my problem. I then had to arrange for the pack to be delivered in the UK - and had an awful time trying to arrange for it to be delivered in SA - at huge expense. So, in summary, great product - but appalling service, I'm afraid.”

Helpful Report

Posted 1 year ago

“I love the electric option. Makes riding so much more relaxing. What I dislike is the censor keeps coming away when I ride so the electric cuts off. I actually waste alot of time on the road stopping and moving the censor around so it detects. I have a bromtpon. Also the price dropped after I purchased it which was annoying”

Helpful Report

Posted 1 year ago

“I have had my Swytch bike for two years , no problems at all. I have an old and new style battery on the bike. but changing leads is somewhat "fiddly" to get all the little pins lined up correctly. Could you invent two Y junctions so that both batteries are connected . This is what I mean. The tail of Y ONE connects to the power lead on the wheel, one of the "arms" to one battery the other to the other battery. The tail of Y TWO connects to the magnet on the chain wheel, one arm to one battery, the other arm to the other battery. This means that only one battery will be switched on at a time, when that goes flat, press off button and press on button on charged battery”

Helpful Report

Posted 1 year ago

“Great concept. have been a user since the very first version on kickstarter/indiegogo. However over the years, the upgrades are too expensive, making it not worthwhile value for money at all. sorry! If the upgrades were more affordable, then i would do it.”

Helpful Report

Posted 1 year ago

“Design and assembly was as advertised but mileage estimates were significantly overrated. I started with the smaller battery and struggled to get the expected range even with keeping the assist levels as low as practically possible, and/or even turning it off while on level grade. I later purchased the larger battery and now use the smaller battery as a backup for longer rides. In addition, the estimated battery level indicator and power management is not very well calibrated and cannot be reliably used to estimate remaining range. For example, you may have 3/5 bars, and think that you have greater than 50% battery remaining, but that rapidly drops to 1 bar (or may even die) as you start to climb a hill, only to go back to 2 or 3 bars when you level out again. This can be frustrating. In addition, when the assist is turned off, the motor adds a noticeable drag, and is similar to riding in a light sand. Aside from these issues, the product works well, and makes riding enjoyable again, even when using the least amount of assist. I just recommend you treat the battery mileage estimates as absolute best case scenarios when on a level grade and when using the least amount of assist. If your ride consists of numerous hills and/or you want to use the most assist, I would cut the estimates in half. I would still recommend the product if you are considering converting your bike (as opposed to a new ebike) to enjoy casual 12mph rides - just expect less than advertised range and plan accordingly. If you are looking for a high performance bike, that is going run 20mph for extended commutes shop elsewhere.”

Helpful Report

Posted 1 year ago

“The kit is pretty fair, but the battery duration claims are off and the indicators on the battery are completely unreliable (most users complain about this). The display provided stopped working after a couple of months, but support send me a replacement as soon as possible. These two issues made me question the build quality of the kit, but only time will tell about that. I would also appreciate a larger capacity battery option for the AIR/MAX kit. GO is cheaper and with larger capacity batteries. It makes us AIR/MAX users feel a bit of ripped off to be honest.”

Helpful Report

Posted 1 year ago

“I used the kit throughout the entire summer of 2023. I'm quite pleased with the product. The battery provided me with the energy to ride faster with less effort. Generally, I select level 1 on flat surfaces and level 2 when there is wind or a slight incline. For me, levels 3 and beyond are just a waste of energy. At level 1, I can bike 45 miles (70 km), but the range drops to 18 miles (30 km), and when cycling uphill, more energy is required, significantly impacting the rest of your ride. If you plan to ride long distances, you will need two batteries, but it can get expensive. Dealing with customer service during COVID-19 was challenging. Fortunately, someone took charge, and I eventually received the delivery after almost a year. I didn't receive the proper wheel size, but once I installed it and went for a ride, I felt almost no difference. Just contemplating the idea of returning the wheel and getting the correct one was enough to elevate my anxiety to the roof! The product is fairly good, but take the time to shop around. The packaging was sufficient, and the booklet is quite comprehensive. However, their advertising suggests that you can easily switch the kit between bikes. Forget about it. You have to reinstall everything on the other bike—cables, wheel, and adjustments, etc. The max battery is quite heavy, if you insert it in your backpack. One thing I love about the product is that you can remove the battery, lock your bike, and go shopping. It's easy to remove and easy to install.”

Helpful Report

Posted 1 year ago

“There is a lot to like about the Swytch kit. It was relatively easy to fit even though I did have to do some filing down of the wheel to get it to fit. When it works it all works great and it certainly encourages me to use my bike more often. The main issues are that because of the hills where I live I don't get anywhere near the maximum distance out of the batters. I should have got the larger one even though none of my journeys are longer that the rated distance for the smaller battery. Also, it is very easy to dislodge the sensor disk that goes around the pedal. Because of the design of the pedal the disk does not fit very well and is easily knocked out of placement meaning that power surges on and off as the pedal is turned or there is no power at all. Having said all that, I have just ordered one of the long distance GoGo battery packs which should help with my distance issue.”

Helpful Report

Posted 1 year ago

“Worked in the end, but a long wait to delivery. Pedal sensor fixing to frame does not offer enough flexibility to cater for the frame tube sizes. This is critical as the sensor needs to be exactly and securely fixed to work reliably. Plastic ring of magnets used to trigger the sensor is vulnerable to damage and misalignment.”

Helpful Report

Posted 1 year ago

“Easy to fit and professional components, disappointing range (about 15miles). Soon after purchasing a new version brought out with increased range but we are expected to just pay again, no option for a discount to return existing smaller battery set.”

Helpful Report

Posted 1 year ago

“It works very well but was tricky to fit as had to file down edges to fit also would be much better if there was a light accessory to go with the bike and the battery lights don't seem to match up with screen accessory”

Helpful Report

Posted 1 year ago

“Like so many reviews the battery does not last as advertised. Have a max and get maybe 16 miles if lucky. Need the go + but already spent 700. Bike prices coming way done in the USA. You should do something for all of us have complained”

Helpful Report

Posted 1 year ago

“It was easy to install and works well as a pedal assist. I have three complaints: - The battery charge lights are inconsistent and inaccurate. I frequently ride for miles with all five charge lights on, then have it suddenly drop to two in a matter of only about half a mile. It will frequently jump back up to three or four lights after that, then the battery will die with two lights still on. - Battery life is not as long as advertised. Mine only lasts around 7 miles (~10 km), and it was advertised to last 10 miles (~15 km). That's a significant difference. - Why can't I just buy an accessory after my initial order? I realized after installing that a bottle cage battery mount would work better for me than the handlebar mount, but there's no option to just buy a different mount afterwards without going through another full order. There's no reason it has to be that way.”

Helpful Report

Posted 1 year ago

“Having had the pro and eco kits, yes they are good, but the fundamental issue is the poor quick release bracket, this is the weak point sadly, as any bumps dislodges the connection sometimes and stop working. The often loss of power for no reason is also frustrating. I have done many commutes to work and i would say 90% no issues, but when it does play it, useless for no reason at all. I have a 26mile round commute and have to carry both batteries as not confident in the pro achieving the trip, caught out a couple of times. I think for future i would buy a dedicated e-bike that has been designed to just work. Novel idea though.”

Helpful Report

Posted 1 year ago

“When finally fitted it works well, however due to the crank arm /chain ring configuration, one bike needs the 'pick-up' round the crank set correcting at the beginning of every ride. It can also be knocked out of alignment during a ride. The installation on another bike required the threaded bar (hub) supplied in the front wheel to be filed down from 10mm to 9mm and that is what we were advised to do to make it fit the front drop out. It was rather precise exercise which some people may not want to tackle. Before purchase check your bike for the existing front drop out size, look carefully at fitting instruction and your crank set up to minimise the fitting problems. So a couple of days to resolve our technical hitches - support was available - then we able to cover 30k reasonably before the batteries ran down. Buy a spare if you can to get a good days ride. (i've not found that ability yet)”

Helpful Report

Posted 1 year ago

“Delighted with speed of delivery. Just took me a couple of hours to fit to my Brompton. Has made a bit of a difference weight wise but definitely upped my range with the combination. Love it for now but a little concerned seeing battery life. Mine is all good for now….fingers crossed! ;)”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,649 reviews