Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I am very satisfied with my swytch bike kit I received here in the Bay Area. My order did take some time to arrive at my home but, I was delighted when it finally came. I'm pretty happy with the overall design with the exception of the weight of the battery on the handle bars makes for some caution when the bike is on the kick stand. The bike can become unbalanced and fall over because of the weight of the battery pack. The on and off switch on the battery is a bit tricky, because the switch is located, hidden to the right side of the charging hole, and is not seen. Otherwise, the kit is excellent, lots of power to get my old self up hills with my 1999 Specialized Mountain Bike. On relatively flat roadways, I can get 14 to 16 miles on the charge, sometimes more, depending on road conditions. Can be less miles if I am climbing many hills for a longer period of time. Without the Swytch ebike kit, I would not be able to ride my beloved bike in the Sierra Foothills, where I often take my bike. I have recommended the bike kit to some of my friends and family who don't want to part with their older bikes or the high dollar expense on a new electric bike. Thanks so much for the product, well worth the money and wait it took to get to my home. John in California”

Helpful Report

Posted 3 months ago

“I would like to say its great but haven't currently been able to use it....ordered 26" wheel, received a 590 one which didn't know was a thing, went through a few tyres until worked out its actually 26" 1/3 (not a prolific cyclist and work in inches)...which isn't 26" its bigger....quite obviously. Received much later than intended considering was given 4 months to deliver it don't think that's particularly great either but did expect it to finally do as intended. Went to support who have basically called me a liar and selected 590 tyre not 26" when actually i did select 26" but possibly labelled as 590 which wouldn't have paid any attention to if was as looked at 26" and 590 is NOT 26" its bigger!! that in my book is a falsely labelled issue easily missed when looking for a known quantity in inchs. no "oh sorry we can sort that for you", its you did it wrong and want to charge you extra for sorting it.... Utterly Atrocious customer Service!!”

Helpful Report

Posted 3 months ago

“Took forever to arrive. A bit fiddly to put together since the manuals and pictures are a little confusing. For example, I ordered the twist grip throttle control but couldn’t find instructions until I had searched every available manual. The leads coming from the max battery are not color coded well either. Despite these annoying issues it worked first time! Nice smooth ride, no problems. I have yet to test it on a long run or up significant hills.”

Helpful Report

Posted 3 months ago

“The Switch kit is fantastic, once installed, but I didn't find it quite as simple to install as other reviews suggest. In addition, none of the manuals on the internet gave specific information about the battery supplied with my kit. However, is well worth the effort of installation because you save a great deal of money and the motorised bike is now a viable alternative to the car for fairly short trips in the hilly part of the country where I live.”

Helpful Report

Posted 3 months ago

“I have a Giant Escape bicycle and I love the bike. I'm in my seventy's and I was looking for a little help on a head winds and hills. I added the Swytch bike kit with the Go+ locking battery to my bike. Watching the on line video really helped with the installation. It does exactly what I was looking for! I can't believe how much fun riding is now. It was worth the wait. They kept me informed each week and told me when it would be delivered. I'm very happy.”

Helpful Report

Posted 3 months ago

“Pleased with the concept of converting an existing bike to an e-bike. I paid a bike mechanic to do it. Early on, we started having issues with the control unit/battery delivering consistent power to the powered wheel. Erratic Power delivery would usually start at about the 60% power level remaining in the battery. The customer service was usually very good, especially with us being thousands of miles apart! Swytch did end up replacing the power unit after having me try several different things. Looking back, I think that part of the issue is a slightly underpowered charging unit for the battery packs as I have since started using a charging unit designed for an Aventon e- bike.(with very close supervision!) And both battery packs seem to more fully charge and the power delivery is spot on clear down to below 40%.”

Helpful Report

Posted 3 months ago

“Good and instant support, no problems with communication and service.”

Helpful Report

Posted 3 months ago

“Poor delivery time, poor product remediation”

Helpful Report

Posted 3 months ago

“I ordered a Swytch kit Air about a year ago. Took about 4 weeks to get delivered to Australia. I asked a few clarification questions before finalising the order and they were answered promptly. Install was straightforward enough but getting the pedal sensor mounted was the most difficult and cable ties and double sided tape was never going to be a reliable solution. Removing the pedal arm and securing to the crank was a much better and more permanent solution. It’s been working trouble free since mounted this way. Riding experience is very good although the Air battery will only last over 10kms if used on the lowest assist and you don’t encounter too many hills. Hills and higher assist levels will chew up battery a lot faster. Turning on/off the power as required conserves power for when you need it. Overall it suits my style and capabilities 100%.”

Helpful Report

Posted 3 months ago

“It makes biking easier for an old guy !”

Helpful Report

Posted 3 months ago

“I purchased the first generation Swytch wheel for my wife. I would give you a five star review for the product that was delivered, the ease of installation and performance. But..... my wife underwent medical treatment which prohibited her from using the bike for a year. When we tried to charge the battery after that year, it would no longer charge. I contacted Swytch about this matter. They were courteous but basically said, all batteries fail. For the time the battery was used together with the time the battery sat, I am just not sure the performance of the dead battery is up to the performance of Swytch. A bit disappointing.”

Helpful Report

Posted 3 months ago

“the bike wheel is good the trimmings are made of cheap plastic. the delivery time is a bad joke and customer services is non-existent. my advice is buy one second hand and have nothing to do with the Swytch company”

Helpful Report

Posted 3 months ago

“I am enjoying my Swytch bike kit. I installed it myself, which most folks with some mechanical skills can do also. It worked, and continues to work, flawlessly after 3 years of use. I also installed one on my wife’s bicycle, but she rarely rides anymore. (We are both 76 years old) One of the batteries has deteriorated to the point that it only will charge to about 60%. I’m not unhappy about that, as I know frequent charging/discharging are hard on these batteries. I have ordered a replacement battery ( the new style) and I hope these last longer. The only thing I was not satisfied with was the weight of the original battery. They were fairly heavy, and I didn’t care for that. Removing the battery when parking the bike somewhere that wasn’t our home, and carrying them around was cumbersome. That being said, I believe the new style batteries should be more dependable and lighter. For the price of the kit, and if you have a quality bicycle you like, this kit has everything you need to make your regular bike a E-bike.”

Helpful Report

Posted 3 months ago

“Love my switch bike, had a few issues with parts at the beginning but customer services were great sorted everything out, make my bike enjoyable to ride”

Helpful Report

Posted 3 months ago

“The Swytch bike kit installed on my 1974 Raleigh International serves my purposes by adding about 3 MPH to my daily morning bicycle outing. I like the assist provided mostly while battling head winds and to some extent while ascending hills. The only part about the Swytch kit that disappoints is the lack of range of the batteries provided with the kit.”

Helpful Report

Posted 3 months ago

“I have a 1st generation battery and wheel. I always had a slight jittering issue. The new battery system eliminated that issue. Everything works great. Thanks for a fun and wonderful product.”

Helpful Report

Posted 3 months ago

“Overall I like the Swytch system. It is not that easy to install as the front axle is just marginally larger than some dropouts and the Go battery is huge and very heavy. I could not fit this in my wife's walkthrough bike. The Air that I have on my bike had to be swopped with the Go to enable a battery fitment on both bikes. It is however much more inexpensive than a new bike and lighter overall. And the operation is simple and effective and kicks out descent power. For shopping and commuting it is ideal and eases laden bikes full of groceries! An option to buy a standard rear dynohub would be a good idea since this could be built around any bike and the weight would be more evenly distributed. Delivery on both orders was delayed.”

Helpful Report

Posted 3 months ago

“It is a great way to electrify my bike and it works well. The reason for four instead of five stars is because I originally bought version 1 and it finally gave up the ghost. When I contacted Swytch, as the problem got worse, about what might be wrong I got very little help beyond 'do some tests'. What would have been more helpful is somewhere I could have sent the kit to be tested by Swytch engineers - I would have paid for this if necessary. Now I have some spare kit with no idea which bits work and which bits are broken; what a waste.”

Helpful Report

Posted 3 months ago

“Quite simply to fit but found sensor quite temper mental to fit and can easily move when going over rough road surfaces. Battery pack for the Go is heavier than I thought it would be and glad I did not go for a more powerful one. it works well for me as mostly use only to go up hills and it does not effect the bike when turned off. Have filled in 2 preliminary registration forms on line but still have not had a reply to confirm warranty.”

Helpful Report

Posted 3 months ago

“I upgraded and I've not long received my Go++, (after around 2 month delay) but in the few weeks I have had it.. I would say the performance is a bit Meh. It arrived just in time realistically as my Air max battery was starting to struggle with holding its capacity. After 3 years of nearly daily use and charging it was almost time to consider replacing the battery. I had the Max Air previous, and while it's nice not to have the block on the handle bar, the Go++ is an almighty chunk of a block that you attach to your frame. Seriously you need a Motor just to carry it.. there's got to be lighter materials for a battery... The plus side is I don't have to worry about charging it up everyday, if I forget then it's got plenty of charge. I only use the bike when I'm commuting to and from work which is about 6/7 miles per day, and I've used perhaps 1/3 of the charge on the battery after 2 days. The straps that attach it to the frame are again fairly straight forward but not the best if you wear gloves, one of the pluses of the Air was it was simple to connect and secure with or without gloves. Biggest issue with the UK kit (and I think Spain as well) is the local speed restrictions. The Go++ is internally restricted to 25kph (15.5mph), theres stickers attached to the battery when you first get it, obviously there's at least 2 different versions of the same battery, and aside from an occasional push to 18mph it then throttles the speed whilst your peddling*. Its almost like it applies a whole lot of extra weight to slow you down (presumably the electromagnet in the motor). * It doesn't apply when your freewheeling I have found that cycling in 15th Gear means I'm largely in that sweet spot where I'm cycling slow enough that the motor doesn't slow me down and I don't have to work to hard. 18th and 21st gears causes vibrations in the motor, where it's a fight between the restriction and the motor to go faster which causes an interesting sensation. Oh and one of the negatives is that in this particular model they haven't changed the connection to the USB-C like they have with the recent redesign to the Air max. So you have to use the charger and plug that they provide. It will likely be the last one I buy for a while, at least until some new battery materials become available and it becomes lighter and holds a longer charge and range.”

Helpful Report

Posted 3 months ago

Swytch Bike is rated 4.1 based on 1,632 reviews