Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,649 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 25th February 2025

Barthélémy ANTOINE

Ruedi Kühne, Sevelen, Switzerland

Swytch Bike 4 star review on 16th December 2024

Anonymous

Swytch Bike 5 star review on 7th November 2024

Anonymous

Swytch Bike 5 star review on 8th October 2024

Robert Child

Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

David

694

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The kit now works well. I have two batteries that give me a 60-70 Km range (and I ordered a new one that should allow me to ride all day). Initially I experienced several problems due to a bad battery that I received (it lasted about 10-15 Km, i.e. less than half of the rated range) and due to customer support being slow in acknowledging that there was a problem. Eventually they sent me a replacement battery and everything was smooth. But it took over a month to resolve. And it should be easy to add a charge monitor to the controller, to check the health status of the battery and notify you when it no longer (or never, as in my case :-) ) holds the stated charge. So... technically great, logistically less great. But overall I am happy because the bike now works well and I enjoy riding it a lot!!”

Helpful Report

Posted 3 months ago

“System works well. Good idea if you have an existing bike and don't want to go to the expense of buying a new electric bike. Fitting reasonable straight foreword, only drawback is the number of cables which need to be fastened to the frame but that's only to be expected. Delivery time is the only thing I disliked nearly 5 months for me.”

Helpful Report

Posted 4 months ago

“Okay, switch kit is very good time it takes to get one. That's another question. Mine took 2 months longer to get than I was told my delivery date. So if you are prepared to wait longer for your kit then they say go ahead. Otherwise don't bother”

Helpful Report

Posted 4 months ago

“Appropriately powered. Best factor is the convenience of attaching and un-attaching the modest sized battery.”

Helpful Report

Posted 4 months ago

“The kit is great. Wish I only got it when I was expecting it which was 2 months after the delivery date. So if you're thinking of one of these are going to turn up when they say it's more likely not just make sure that you understand that when you order”

Helpful Report

Posted 4 months ago

“Respect promotion... I don't receive the display. Make a print screem to be sure to have promotion...”

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Posted 4 months ago

“Still doing well. Only complaint is the plastic disc with the magnets. Every time my foot gently brushes against it I must stop and realign it. Big bummer.”

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Posted 4 months ago

“Good product overall. Took a long time to be delivered but it was worth the wait (I went with the preorder GO kit). I enjoyed the installation process which is simple enough, the hardest part being the pedal sensor. I can see how they have made certain compromises to make the kit universal, for example with the cable lengths - results in a bit of a mess, compared with bespoke e-bikes with internal cable routing. But for the money I am impressed with the ease of installation and the performance from the motor. Transforms an old utility bike into something you want to ride.”

Helpful Report

Posted 4 months ago

“my go+ kit arrived in the time frame they said it would. all parts were in the box, super easy install. worked as it should on the first ride. all info for setup is in the kit. best thing to bring new life to an old bike. super fun”

Helpful Report

Posted 4 months ago

“Overall the kit is good,easy enough to fit and performs well. The only problem i have is that the cables are too long. Mainly the large cable from the battery. The whole thing just looks messy with cables all over and cable ties desperately trying to keep it looking organised.”

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Posted 4 months ago

“Delivery was quite delayed, but I have been absolutely delighted with my Swytch bike now it is here!”

Helpful Report

Posted 4 months ago

“Although my Swytch conversion was delayed I am very happy with my purchase. I managed to fit everything myself with a little assistance from customer support”

Helpful Report

Posted 4 months ago

“Great kit, easy to fit but customer service on line was not great, so would advise a help line for customer service would be the way to go, or improve the online process. Wanted a price for a black wheel and could not get a straight answer. Order was delayed twice, not ideal.”

Helpful Report

Posted 4 months ago

“Commute is much more fun now! A great way to ease into the e-bike world, especially if you are already in love with your non-E-bike, like I was. I recommend taking extra caution during ordering to ensure you get the right wheel size and fit. Also the install process is not trivial, but doable. Great retrofit product overall.”

Helpful Report

Posted 4 months ago

“Really fantastic: great for hauling groceries, my kids on a tandem, or just me up a 20% grade. Easy to install. I have the old version LED display, which makes it difficult to toggle power for flat v hilly. The transition from a steep hill to the plateau can cause a dramatic lurch. I also wouldn't mind another step that is half the first amount of power.”

Helpful Report

Posted 4 months ago

“Received my Switch kit to fit onto a Brompton. The installation manual was a little confusing. Differences between instructions in the hard copy manual and instructions on their website. You need to be extremely careful in how you run the cables to ensure your bike will fold up after installation (don't cable tye all the Brompton brake cables etc together or it won't fold). Once installed the bike did ride quite well. I tested it on the flat, and also on a hill. It coped with both. It can be a little jerky, accelerating then decelerating, but I'm sure I'll get used to that, and perhaps resolve this with better setup. It's 3 months since I received my Bike Kits (I ordered 2 kits), but I am still waiting for a tool kit which was ordered as an accessory. I would have really expected this to have arrived by now, but it hasn't. However Customer Support at Switch assure me it will be delivered eventually.”

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Posted 4 months ago

“It is great.”

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Posted 4 months ago

“Hi, I am very satisfied with my swytch bike kit I received here in the Bay Area. My order did take some time to arrive at my home but, I was delighted when it finally came. I'm pretty happy with the overall design with the exception of the weight of the battery on the handle bars makes for some caution when the bike is on the kick stand. The bike can become unbalanced and fall over because of the weight of the battery pack. The on and off switch on the battery is a bit tricky, because the switch is located, hidden to the right side of the charging hole, and is not seen. Otherwise, the kit is excellent, lots of power to get my old self up hills with my 1999 Specialized Mountain Bike. On relatively flat roadways, I can get 14 to 16 miles on the charge, sometimes more, depending on road conditions. Can be less miles if I am climbing many hills for a longer period of time. Without the Swytch ebike kit, I would not be able to ride my beloved bike in the Sierra Foothills, where I often take my bike. I have recommended the bike kit to some of my friends and family who don't want to part with their older bikes or the high dollar expense on a new electric bike. Thanks so much for the product, well worth the money and wait it took to get to my home. John in California”

Helpful Report

Posted 4 months ago

“I would like to say its great but haven't currently been able to use it....ordered 26" wheel, received a 590 one which didn't know was a thing, went through a few tyres until worked out its actually 26" 1/3 (not a prolific cyclist and work in inches)...which isn't 26" its bigger....quite obviously. Received much later than intended considering was given 4 months to deliver it don't think that's particularly great either but did expect it to finally do as intended. Went to support who have basically called me a liar and selected 590 tyre not 26" when actually i did select 26" but possibly labelled as 590 which wouldn't have paid any attention to if was as looked at 26" and 590 is NOT 26" its bigger!! that in my book is a falsely labelled issue easily missed when looking for a known quantity in inchs. no "oh sorry we can sort that for you", its you did it wrong and want to charge you extra for sorting it.... Utterly Atrocious customer Service!!”

Helpful Report

Posted 4 months ago

“Took forever to arrive. A bit fiddly to put together since the manuals and pictures are a little confusing. For example, I ordered the twist grip throttle control but couldn’t find instructions until I had searched every available manual. The leads coming from the max battery are not color coded well either. Despite these annoying issues it worked first time! Nice smooth ride, no problems. I have yet to test it on a long run or up significant hills.”

Helpful Report

Posted 4 months ago

Swytch Bike is rated 4.1 based on 1,649 reviews