Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“Poor delivery time, poor product remediation”

Helpful Report

Posted 2 months ago

“I ordered a Swytch kit Air about a year ago. Took about 4 weeks to get delivered to Australia. I asked a few clarification questions before finalising the order and they were answered promptly. Install was straightforward enough but getting the pedal sensor mounted was the most difficult and cable ties and double sided tape was never going to be a reliable solution. Removing the pedal arm and securing to the crank was a much better and more permanent solution. It’s been working trouble free since mounted this way. Riding experience is very good although the Air battery will only last over 10kms if used on the lowest assist and you don’t encounter too many hills. Hills and higher assist levels will chew up battery a lot faster. Turning on/off the power as required conserves power for when you need it. Overall it suits my style and capabilities 100%.”

Helpful Report

Posted 2 months ago

“It makes biking easier for an old guy !”

Helpful Report

Posted 2 months ago

“I purchased the first generation Swytch wheel for my wife. I would give you a five star review for the product that was delivered, the ease of installation and performance. But..... my wife underwent medical treatment which prohibited her from using the bike for a year. When we tried to charge the battery after that year, it would no longer charge. I contacted Swytch about this matter. They were courteous but basically said, all batteries fail. For the time the battery was used together with the time the battery sat, I am just not sure the performance of the dead battery is up to the performance of Swytch. A bit disappointing.”

Helpful Report

Posted 2 months ago

“the bike wheel is good the trimmings are made of cheap plastic. the delivery time is a bad joke and customer services is non-existent. my advice is buy one second hand and have nothing to do with the Swytch company”

Helpful Report

Posted 2 months ago

“I am enjoying my Swytch bike kit. I installed it myself, which most folks with some mechanical skills can do also. It worked, and continues to work, flawlessly after 3 years of use. I also installed one on my wife’s bicycle, but she rarely rides anymore. (We are both 76 years old) One of the batteries has deteriorated to the point that it only will charge to about 60%. I’m not unhappy about that, as I know frequent charging/discharging are hard on these batteries. I have ordered a replacement battery ( the new style) and I hope these last longer. The only thing I was not satisfied with was the weight of the original battery. They were fairly heavy, and I didn’t care for that. Removing the battery when parking the bike somewhere that wasn’t our home, and carrying them around was cumbersome. That being said, I believe the new style batteries should be more dependable and lighter. For the price of the kit, and if you have a quality bicycle you like, this kit has everything you need to make your regular bike a E-bike.”

Helpful Report

Posted 2 months ago

“Love my switch bike, had a few issues with parts at the beginning but customer services were great sorted everything out, make my bike enjoyable to ride”

Helpful Report

Posted 2 months ago

“The Swytch bike kit installed on my 1974 Raleigh International serves my purposes by adding about 3 MPH to my daily morning bicycle outing. I like the assist provided mostly while battling head winds and to some extent while ascending hills. The only part about the Swytch kit that disappoints is the lack of range of the batteries provided with the kit.”

Helpful Report

Posted 2 months ago

“I have a 1st generation battery and wheel. I always had a slight jittering issue. The new battery system eliminated that issue. Everything works great. Thanks for a fun and wonderful product.”

Helpful Report

Posted 2 months ago

“Overall I like the Swytch system. It is not that easy to install as the front axle is just marginally larger than some dropouts and the Go battery is huge and very heavy. I could not fit this in my wife's walkthrough bike. The Air that I have on my bike had to be swopped with the Go to enable a battery fitment on both bikes. It is however much more inexpensive than a new bike and lighter overall. And the operation is simple and effective and kicks out descent power. For shopping and commuting it is ideal and eases laden bikes full of groceries! An option to buy a standard rear dynohub would be a good idea since this could be built around any bike and the weight would be more evenly distributed. Delivery on both orders was delayed.”

Helpful Report

Posted 2 months ago

“It is a great way to electrify my bike and it works well. The reason for four instead of five stars is because I originally bought version 1 and it finally gave up the ghost. When I contacted Swytch, as the problem got worse, about what might be wrong I got very little help beyond 'do some tests'. What would have been more helpful is somewhere I could have sent the kit to be tested by Swytch engineers - I would have paid for this if necessary. Now I have some spare kit with no idea which bits work and which bits are broken; what a waste.”

Helpful Report

Posted 2 months ago

“Quite simply to fit but found sensor quite temper mental to fit and can easily move when going over rough road surfaces. Battery pack for the Go is heavier than I thought it would be and glad I did not go for a more powerful one. it works well for me as mostly use only to go up hills and it does not effect the bike when turned off. Have filled in 2 preliminary registration forms on line but still have not had a reply to confirm warranty.”

Helpful Report

Posted 2 months ago

“I upgraded and I've not long received my Go++, (after around 2 month delay) but in the few weeks I have had it.. I would say the performance is a bit Meh. It arrived just in time realistically as my Air max battery was starting to struggle with holding its capacity. After 3 years of nearly daily use and charging it was almost time to consider replacing the battery. I had the Max Air previous, and while it's nice not to have the block on the handle bar, the Go++ is an almighty chunk of a block that you attach to your frame. Seriously you need a Motor just to carry it.. there's got to be lighter materials for a battery... The plus side is I don't have to worry about charging it up everyday, if I forget then it's got plenty of charge. I only use the bike when I'm commuting to and from work which is about 6/7 miles per day, and I've used perhaps 1/3 of the charge on the battery after 2 days. The straps that attach it to the frame are again fairly straight forward but not the best if you wear gloves, one of the pluses of the Air was it was simple to connect and secure with or without gloves. Biggest issue with the UK kit (and I think Spain as well) is the local speed restrictions. The Go++ is internally restricted to 25kph (15.5mph), theres stickers attached to the battery when you first get it, obviously there's at least 2 different versions of the same battery, and aside from an occasional push to 18mph it then throttles the speed whilst your peddling*. Its almost like it applies a whole lot of extra weight to slow you down (presumably the electromagnet in the motor). * It doesn't apply when your freewheeling I have found that cycling in 15th Gear means I'm largely in that sweet spot where I'm cycling slow enough that the motor doesn't slow me down and I don't have to work to hard. 18th and 21st gears causes vibrations in the motor, where it's a fight between the restriction and the motor to go faster which causes an interesting sensation. Oh and one of the negatives is that in this particular model they haven't changed the connection to the USB-C like they have with the recent redesign to the Air max. So you have to use the charger and plug that they provide. It will likely be the last one I buy for a while, at least until some new battery materials become available and it becomes lighter and holds a longer charge and range.”

Helpful Report

Posted 2 months ago

“I’m happy with my Go kit, but with 2 reservations. Firstly even with the legal requirements the thumb throttle needs to be able to offer meaningful assistance to move away from rest and secondly a black rim option for my kit needs to be available to order. Swytch need to up their game and listen to their loyal customers.”

Helpful Report

Posted 2 months ago

“I have rated as 3 stars. This is because I was not happy with the delivery being put back time and again after prepayment in full. I would have thought that prepayment should have ensured that the delivery times first promised would be kept. Communication was not the best with the Swytch bike reps slow to respond. The equipment was well packaged and arrived in a good state. The kit was relatively straightforward to install, I do have a good mechanical and electrical skill level but others may struggle. I havent tried out the bike other than up and down the road to test but it does seem to perform well and as expected. For some of the attachments, the provided tie wraps weren't large enough for my bike frame. Overall, a good product, priced about right but Swytch Bike MUST improve customer service after order and improve communication with the customer.”

Helpful Report

Posted 2 months ago

“I recently purchased a new battery pack. Delivery was 2 months late, given you pay upfront you can’t change your mind. Retrofitting the battery to the existing cable was very difficult. The connection is flimsy and could do with redesigning. Despite the above the performance is good.”

Helpful Report

Posted 2 months ago

“The great thing about this adaptation is I've still got my much loved bike. I can take the battery off and go or if I'm heading for the hills I can have the extra help my age requires. A good price, Customer Service needs improving, they don't always answer the question you've asked. My husband put the kit on reasonably easily, there are a few extra wires I could do without and it requires cable clips to keep everything tidy so it doesn't look pretty but does the job.”

Helpful Report

Posted 2 months ago

“Well, I hit a slight snag on my GO...in that the battery wouldn't fit under the cross bar on the intended bike. DOH! Thankfully, we had another mountain bike with the same size wheels and so we installed the kit there instead 👍 After making some modifications to the pedal sensor (we had to cut the base off) everything is working brilliantly 👍😊”

Helpful Report

Posted 2 months ago

“Ordered kit for my wife and I's 20th anniversary gift to her. She is thrilled with it, and can now keep up with my electric recumbent trike (homebuilt). It arrived in a very timely manner, but unexpectedly, as I did not see the email with the tracking info!! Not as much of a surprise for her, also, because she snooped into my credit card statement and saw the purchase!! The kit was very easy to install, and the instructions were very clear and concise. We enjoyed putting it together, together!! The pedal assist is not working in it yet because the magnet is not aligned with the sensors - current rear fender mount is in the way.”

Helpful Report

Posted 2 months ago

“After having it for a couple weeks, I’ve been satisfied with my purchase of the GO++ kit from Swytch, although I would only recommend it to folks with enough patience to go through the months-long ordering, payment and delivery processes. Having the patience and ability to install your own kit helps as well. The installation takes forethought, and possibly some customization that might void the warranty on some parts of your bike, if that matters to you. To be clear, I opted for the longest available delivery window at the time (4 months), which got me a Swytch kit at the lowest price, and I installed it myself. For twice the price, Swytch offers expedited shipping, and you could pay to have a bike shop install the kit on your bike. At that point, the price of a Swytch surpasses some new E-bikes, and would definitely be out of my personal price range. It also goes against my reasoning for getting a conversion kit, which is to augment the bike i already own rather than buying a new e-bike, allaying my home storage concerns and my admittedly more existential environmental angst. Ordering/Payment - Instead of filling out an order form, and paying the shipping and taxes in one day like most direct-to-consumer products, Swytch asks that you put down an initial deposit, a later second payment to complete the price of the kit, and a third payment that includes your local tax fees. Each of these payment requests are sent to you over the span of three months, and if you miss one of the payment request emails, Swytch will skip your order in the production queue, potentially significantly delaying your order’s delivery. The order form for your specific wheel size and any accessories you’d like comes nearly a month after you put in your first deposit. I guess that the timing of the payment requests has to do with inventory pipeline stuff, and shipping details. But it’s frustrating to think that you’ve paid in full for a product in full four months ago, then receive a notice that if you don’t pay $60 within a week, your order will be delayed again. The ordering/delivery process had me checking my email for a notice from Swytch every couple days, for months. Delivery- The delivery process was lengthy. I ordered my Swytch kit in April this year, with an expected delivery window of mid-August, but didn’t receive it until mid-October, after it was pushed back twice. Installation- Installation of the kit was moderately simple aside from the pedal sensor, which took some getting my head around. The thing that took me the most time was routing the cables on my bike in a way that makes sense, but Swytch provides a few examples that you can use as a template for your particular bike. I ended up burning through the zipties that they supplied, and adding some of my own because I kept having to re-adjust my cables. After swapping my disc brake rotor onto the new rim, I had to use a dremel to grind a bit off of my front disc brake caliper to keep the rotor from rubbing. It took me a day or so to adjust the pedal sensor to read properly: if the sensor isn’t properly aligned, the motor will cut in and out. Also, adjusting the wheel size in the menu of the LED display was important to getting the most power out of the motor. Product- The kit works extremely well after it’s installed. It’s a pedal sensor kit - the motor has a delay of almost a full crank rotation before it engages, so don’t expect massive acceleration from a full stop. The motor gradually kicks in and augments your pedaling effort. It feels smooth, strong and is nearly inaudible in the lower levels. My commute has a fair amount of hills, and the Swytch kit makes them a lot easier to manage, as well as making me faster on straightaways. The battery on my Swytch Go++ has lasted for 57 miles of use on the lower 3 levels, which is pretty close to the 60 miles of advertised range. On the 5th gear, I got to 22 mph on a straightway with moderate effort, although i haven’t tried pushing it past that. It may sound like I’m being overly negative about Swytch, but I like the Go++ kit a lot. I feel like once I got the kit properly installed on my bike, it worked exactly as it was advertised. I actually ordered a second kit for my wife after using mine for a week. That said, I think it’s important to properly inform people of what the process of acquiring a kit for a decent price requires, which is a lot time and patience. I think that once Swytch refines their ordering/shipping systems, this will be an industry-disruptive product. I hope they get to that point. Note on bike lights/dynamo hubs: I had a dynamo in my front wheel hub that powered my front and back bike lights. Since the Swytch is a front wheel motor system, I had to sacrifice the dynamo to run it, and now my bike’s built in lights are non-functional. Swytch doesn’t offer a wired bike light solution yet, but it could, since the wiring harness has an unused accessory port in most cases. In the meantime, someone has reverse engineered a DIY solution here: https://blog.shadura.me/2023/04/12/swytch-e-bike-lights/, that requires purchasing around $60 of new hardware. Worth checking out if you’re in the same boat.”

Helpful Report

Posted 2 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews