Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,632 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

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“The kit arrived in good time. The basic display unit failed twice and was replaced by Swytch both times in a timely manner. The battery life is way too little and is unsatisfactory for normal use.”

Helpful Report

Posted 1 year ago

“Fitted to a brompton. Easy (ish) to fit, and easy to use. Battery charge lasts about 35 mins on 5 Slow to charge - wish there was more of a % full bar. As the battery drops (1 day of use) the top speed drops. If you want to pedal faster than 18mph you can feel the "system drag". If you have the unit switched off there is significant additional drag from the front wheel. Love the unit, but would love to get rid of the drag as it means I have the unit on slightly more than I want to.”

Helpful Report

Posted 1 year ago

“Easy to assemble and once I got the hang of everything it is a great way to convert your bike to e-bike capability. Delivery was delayed a few weeks but I was kept informed and all arrived as promised.”

Helpful Report

Posted 1 year ago

“Truly love this addition to my bike. There's a huge hill where I live that turns my commute into a difficult work out. This has helped immensely. Easy to toggle on and off if you want the work out. I've noticed though - the battery just is NOT lasting the way it did. I usually ride 6 miles round trip to work and need to charge every day. Could be because it's winter now? Not 100% sure, but still gets me where I need to go. Haven't dealt w/ customer service or the company directly, so this is strictly about the product.”

Helpful Report

Posted 1 year ago

“Great service, excellent packaging and help. Easy to fit. Only downside is lack of instructions at using the LED control panel. And it would be better if you could easily reduce power levels without cycling right through to max.”

Helpful Report

Posted 1 year ago

“Very good product. took a while to receive, but ver happy with product engineering very intuitive. too early to judge long term viability.”

Helpful Report

Posted 1 year ago

“I had bought the first kit, and was a bit suprised that the battery, even though it lasted a while, died completly and I was lefr not knowing what to do... Then after many mails trying to understand what was wrong, I was told it was dead and had to sped more 300,00 EUR on a new one. I did and I'm not sory but: It has a strong power but fades rapidly. I would like the option of less power for more distance, for when I'm on a leveled place the power is to much and could be saved. Also, the new power lever has a different notion of how much power is on the battery because they display different measurements. But still, I'm happy with it. Just would also like to have an estimate of how long it will last and if next time it wont be so difficult to get a new battery.”

Helpful Report

Posted 1 year ago

“Easy to install and easy to use gave a new life to my bike”

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Posted 1 year ago

“It’s great to get out for longer rides with help from electric assist. I am a little disappointed in the length of time the battery lasts and I had bought the larger one when getting the kit. My other disappointment is the discrepancy between the charge indicators on the battery and the control panel, very annoying when out and about. I was discouraged from contacting Swytch as I had had so little success previously when my kit was delayed two or three times, I seemed only to get stock reply’s that didn’t give me any more information and because of this did not try to contact them with these questions about how the battery and kit were performing.”

Helpful Report

Posted 1 year ago

“It works very well especially on hills. Improvements to service. 1 Buying platform is a bit hit and miss and follow up confirmation confusing as to nest steps resulting in a longer delivery period. 2 Delivery....rim damaged in box which had been damaged maybe by fork lift forks. 3 No width option for wheel rim ....respoked onto existing rim. Battery....unable to use last 40% of charge. Reprogramming as described in user book dis not work. 4 unable to contact anyone on phone after payment to discuss rim width options. Good price, functions well and pleased after installation completed.”

Helpful Report

Posted 1 year ago

“The new Air max kit is perfect for folding bikes. A fabulous bike now to nip into town. Personally I prefer the previous pro kit, (much better mileage) but the new battery is lighter and easy to remove to avoid theft. Customer service was excellent - can't fault it. I'll ride round the block just for the pleasure and smile it gives me.”

Helpful Report

Posted 1 year ago

“I do love my Swytch bike and enjoy that I can travel further and 'take' on hills easier! Considering it is an expensive purchase it was disappointing how long it took to arrive plus the order did not arrive in on piece.”

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Posted 1 year ago

“Going well now. Well impressed with swytch’s Swytch service when things went wrong. Needed a new controller and new battery which were replaced very quickly.”

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Posted 1 year ago

“I'm very happy with my Swytch bike. In my case it means I can get around on two wheels to do my shopping, and avoid always using the car. The instructions for installing the electric motor were straightforward and everything worked well. Would recommend Swytch unreservedly.”

Helpful Report

Posted 1 year ago

“After using my swytch for around 400 miles it is great. The battery gets me 10-15 miles not the 30 miles as i am 90kg, charging is fine the charger switches itself off when full so no need to worry about overcharging. The spokes were a little loose out of the box the youtube vid helped build ir. Led screen is good. Keeping it on the low power settings is best high power for short journeys. 2 batteries if you can afford it good to have if using regularly.”

Helpful Report

Posted 1 year ago

“Customer service was excellent. The switch kit is actually easier to fit than you might think. Once you order it you are notified every step of the way - it is very clear and upfront. Any problems they really do help you. Using the Swytch system had brought back my love of cycling. I cycle everyday. I have also managed to get more km’s per battery than I thought I would. I originally got the lowest km battery and have since upgraded to the pro - this is because I am now enjoying going on longer rides something I haven’t done for years. The batteries charge very quickly (they do not take hours) best to charge in wall socket plugs rather than extension types) I can’t think of anything negative to say - although perhaps check your wheel size, make sure you do not have drum brakes and your fork is the open sort. That said if you don’t have a suitable bike it’s worth picking up a second hand one.”

Helpful Report

Posted 1 year ago

“Everything is as good as I wanted it to be”

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Posted 1 year ago

“Great addition! Easy to use. Great customer service, I do need to keep an eye on the battery as it is the smaller one so doesnt go for mNy short journeys. Power sometimes fluctuates. But all in all i love it i might need to invest is a bigger battery though for longer jaunts.”

Helpful Report

Posted 1 year ago

“a 12v charger would be nice”

Helpful Report

Posted 1 year ago

“Excellent service and delivery on time - a great product. Easy installation with good, clear installation instructions. Performance good for local trips but battery life limited. It’s enabled me to continue using my cherished but heavy bike. Highly recommended!”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,632 reviews