Name: Swytch Bike
Rating: 4.12

“It took a while coming due to local lockdowns and results of delays with regards to Brexit but it was worth the wait. The kit arrived really well packed, first impressions were good (I am fussy!) packaging was great, included info and links to web help was also great. The installation was very quick and easy on my Specialized Crosstrail Hybrid. The tyre went on without issues and the wheel installed without having to modify anything or file the forks. After some trial and error I got the PAS fitted, I opted to use the one that has an attachment to fit on to the pedal arm, this was held solidly by some zip ties which were in the kit. My PAS sensor would not fit, after researching on the internet and on the Swytch site I decided to take the mount off and cut the bracket which allowed a perfect fit using the double-sided pad included. I also used two small zip ties for increased security. On to the handlebar mount, the first hurdle - with the inserts, it would not fit, and without it was to slack. I managed to cobble it with some spacers I had printed as a stop-gap, a quick email to Swytch and some smaller ones were sent very quickly. The next job was to tidy up the cables using zip ties and then attach the battery pack for a test. Before I did this I noticed the stitching on the contact cover/hood had come apart, this is not an issue but I was concerned that the contacts were not protected when not in use, again a quick email to Swytch and they are looking into a replacement. The first test was a quick ride around the block, everything went really well, the whole system is very quiet. Just come back from a longer test. I had a full charge and cycled 21.1 km power setting was mostly set to 1 with occasional bosts to 5 for the hills including one very steep one. It's great as it makes you feel like you have still had some exercise and a bot of assistance on hills mean my knees aren't causing issues. I am a real pedal-assist convert. I would recommend it to anybody and to be honest, I am thinking of converting my other bike. Yes there were teething problems but Sytch sorted them quickly ( and to be fair they were only minor ones)”

Swytch Bike 5 star review on 17th February 2021

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Posted 4 years ago

“It took a while coming due to local lockdowns and results of delays with regards to Brexit but it was worth the wait. The kit arrived really well packed, first impressions were good (I am fussy!) packaging was great, included info and links to web help was also great. The installation was very quick and easy on my Specialized Crosstrail Hybrid. The tyre went on without issues and the wheel installed without having to modify anything or file the forks. After some trial and error I got the PAS fitted, I opted to use the one that has an attachment to fit on to the pedal arm, this was held solidly by some zip ties which were in the kit. My PAS sensor would not fit, after researching on the internet and on the Swytch site I decided to take the mount off and cut the bracket which allowed a perfect fit using the double-sided pad included. I also used two small zip ties for increased security. On to the handlebar mount, the first hurdle - with the inserts, it would not fit, and without it was to slack. I managed to cobble it with some spacers I had printed as a stop-gap, a quick email to Swytch and some smaller ones were sent very quickly. The next job was to tidy up the cables using zip ties and then attach the battery pack for a test. Before I did this I noticed the stitching on the contact cover/hood had come apart, this is not an issue but I was concerned that the contacts were not protected when not in use, again a quick email to Swytch and they are looking into a replacement. The first test was a quick ride around the block, everything went really well, the whole system is very quiet. Just come back from a longer test. I had a full charge and cycled 21.1 km power setting was mostly set to 1 with occasional bosts to 5 for the hills including one very steep one. It's great as it makes you feel like you have still had some exercise and a bot of assistance on hills mean my knees aren't causing issues. I am a real pedal-assist convert. I would recommend it to anybody and to be honest, I am thinking of converting my other bike. Yes there were teething problems but Sytch sorted them quickly ( and to be fair they were only minor ones)”

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Posted 4 years ago

“Hi. I have a MTB with rapid-fire + gear/brake levers, I also bought the the thumb throttle to add to my handle bars. Unfortunately the thumb throttle cable arm got in the way of my levers, see photo1&2. So I contacted customers services and they exchanged this for a grip-shift throttle, see photo3. Now it works a treat, thank you Swytch. My wife liked it so much that see has one as well, photo4.”

Swytch Bike 5 star review on 16th February 2021

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Posted 4 years ago

“Hi. I have a MTB with rapid-fire + gear/brake levers, I also bought the the thumb throttle to add to my handle bars. Unfortunately the thumb throttle cable arm got in the way of my levers, see photo1&2. So I contacted customers services and they exchanged this for a grip-shift throttle, see photo3. Now it works a treat, thank you Swytch. My wife liked it so much that see has one as well, photo4.”

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Posted 4 years ago

“Excellent product. I fitted this to a 1970s Puch touring bike and it was very easy, and works fantastically. Please be aware that when you pre order, it will be at least 12 weeks before your kit is made, then shipped by sea from China (so its about 4 months in total). Throughout this time Swytch keep you informed, and you can track your package in its tanker across the seas. The kit is well worth the extra time it takes to come. I've had other electric bikes and this kit is small but really powerful.”

Swytch Bike 5 star review on 12th February 2021

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Posted 4 years ago

“Excellent product. I fitted this to a 1970s Puch touring bike and it was very easy, and works fantastically. Please be aware that when you pre order, it will be at least 12 weeks before your kit is made, then shipped by sea from China (so its about 4 months in total). Throughout this time Swytch keep you informed, and you can track your package in its tanker across the seas. The kit is well worth the extra time it takes to come. I've had other electric bikes and this kit is small but really powerful.”

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Posted 4 years ago

“My experience of Swytch is that they have a good solid product and excellent support and after sales service for the product. the Kits are easy to install plus any issues and they quickly offer online support and Zoom chats. I personally waited 8 months from ordering in march 2020 to delivery but in fairness this was in 2020 so they were many small delays that just added up. (this is the only reason i havent given 5 stars) From talking to others that ordered in October 2020 they have been receving theirs in around 3 months, so much has improved. I would deffinately recomend this product. To go better you will pay a lot lot more.”

Swytch Bike 4 star review on 12th February 2021

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Posted 4 years ago

“My experience of Swytch is that they have a good solid product and excellent support and after sales service for the product. the Kits are easy to install plus any issues and they quickly offer online support and Zoom chats. I personally waited 8 months from ordering in march 2020 to delivery but in fairness this was in 2020 so they were many small delays that just added up. (this is the only reason i havent given 5 stars) From talking to others that ordered in October 2020 they have been receving theirs in around 3 months, so much has improved. I would deffinately recomend this product. To go better you will pay a lot lot more.”

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Posted 4 years ago

“Swytch electric bike conversion is a fabulous bit of kit. Interesting to fit, with full support should you have any non standard bike parts. Great ride and particularly great assistance on hills. It can be covert if you want so it's not obviously an electric bike. If you have a bit of a wait for order and delivery that's due in part to the success of the kit well worth it.”

Swytch Bike 4 star review on 10th February 2021

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Posted 4 years ago

“Swytch electric bike conversion is a fabulous bit of kit. Interesting to fit, with full support should you have any non standard bike parts. Great ride and particularly great assistance on hills. It can be covert if you want so it's not obviously an electric bike. If you have a bit of a wait for order and delivery that's due in part to the success of the kit well worth it.”

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Posted 4 years ago

“Worked great and easy instal!”

Swytch Bike 5 star review on 9th February 2021

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Posted 4 years ago

“Worked great and easy instal!”

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Posted 4 years ago

“Very very impressed fitting easy (l had a local bike shop do it) makes light work of the hills and can switch on and off at a touch of a button so still plenty of exercise very recommended”

Swytch Bike 5 star review on 8th February 2021

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Posted 4 years ago

“Very very impressed fitting easy (l had a local bike shop do it) makes light work of the hills and can switch on and off at a touch of a button so still plenty of exercise very recommended”

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Posted 4 years ago

“Great Kit, Easy to install and use. Makes an old bike new again. I put it on a bike I have not used in 7 years now I will use it all the time.”

Swytch Bike 5 star review on 5th February 2021

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Posted 4 years ago

“I'm the one of Swytch royalty customers from 2018 .We called "Swytchers".I'm so luckly to have this kit,i ride it to work everyday until now.Approx 2300 Miles no any problem with it.Thank you so much Swytch!”

Swytch Bike 5 star review on 3rd February 2021

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Posted 4 years ago

“I ordered a Swytch Bike conversion kit (non throttle) for my wife who has MS. She can ride but wanted to be able go for longer, easier rides. The kit was ordered in August 2020 and arrived late January 2021. Swytch regularly sent me shipping updates and had quickly answered a couple technical questions I had. Setup was relatively easy. The only issue I ran into was that the diameter of the axle bolt of the Swytch wheel hub was slightly larger than the dropouts of my wife's forks. Solution was simple with a flat metal file. I filed about 50 strokes on each drop out; testing as I went until I had it just right. I had assembled my wife's kit late at night so had to wait until the following morning to take it for a test. I wanted to make sure the bike and kit was mechanically sound before my wife rode it. I jumped on not knowing exactly what to expect and quickly realized what a gem the Swytch kit is. I pedalled past my neighbor's house and quickly felt the assistance the kit provided and turned around immediately to get my wife. She started her ride with me tagging along on my regular bike. She giggled with delight all the way around the block...3x. Success! So we decided to go on a longer ride to better get a feel of the kit's performance. We headed to one of our favorite 8mile paved trails. She loved every minute of it. Heading out we had a steady tail wind so I tempered our expectations knowing we'd be facing a stiff 13mph headwind on our way with a mild incline that she struggled to climb previously. No only did she not struggle, I couldn't keep up with her as she steadily disappeared ahead of me. A much more cycle fit rider (you know the type) past me but also struggled to keep pace in the windy conditions. Astonishing. She is so happy with the kit we have already made plans for more excursions this weekend and I may order one for myself :) THANK YOU SWYTCH!!”

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Posted 4 years ago

“I placed my order in July 2020 with a delivery time expected 12-14 weeks. Understandable given the business model. However, this did not happened. Delivery was postponed several times with absolute lack of clarity regarding the whole situation. The only email I received after the first one related to the order was the one saying I needed to pay 20% tax plus 5% import charges. After 6 long months of frustration (in which I contacted the customer service many times) and excuses they finally admitted they messed up. There was an administrative error with the order. I am not sure if this involved only my order but I did not expect such lack of committment from them. Anyway, after many emails exchanged and waste of precious time, they finally confirmed the order was ready to be collected by the courier. Of course no tracking number provided just a vague message saying “if you don’t hear from the courier within seven days ....” I received the kit a couple of days ago and I haven’t tried it yet as in the meantime I have sold my bike... Awful and very stressful experience. I will definetly not make the same mistake again.”

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Posted 4 years ago

Hi Francesco, I would like to thank you for taking the time to share your feedback. As a growing start up, Swytch is always looking for ways to improve our customer experience as we know it will be vital for us to succeed in our mission. We are sorry to see that you do not believe you received the Swytch experience that we pride ourselves on, and that this has outweighed the quality of our product. We have been in touch via email to discus your experience with you. We look forward to hearing back from you. Kind Regards, Swytch Customer Support

Posted 4 years ago

“I would like to share my experience which has been really good despite delays. I ordered a kit in May expecting delivery in July/August. The order process was easy. I had researched the crowd funding model so was going into it with my eyes open. The biggest fear was not hearing anything after I had paid my money. But the communication at each step of the way was enough to keep me reassured. The tracking on the container ship was brilliant. So I got my kit at the start of December so why am I not more annoyed or disappointed? Well we are in a pandemic and manufacturing in China was hit like any other sector. (As an aside I’ve ordered another bike form a local bike shop and if you know anything about the current situation with bikes you know they are really difficult to get hold of. I’m looking at a 4 month wait from Germany. ) Installation was fairly easy. I had an issue with the PAS but the step by step instructions were great. I had no other issues and despite not uploading the warranty photos right, I got a nice email from their warranty team saying to email them the missing photos. Swytch did say taxes would be due and they did say that the 3 months is their manufacture time. And that’s from all the orders closing. Shipping takes longer. So I should not have been surprised. Some who ordered in October got their kits a few weeks after me but that’s the way it goes. I’ve just got off a chat with someone about getting an extra power pack and the service has been great. Yes I am surprised they have not had investment to run like a normal business and still operate a crowdfunding model but the quality for the price you pay is something I have not seen elsewhere. If you do your research you should not be surprised.”

Swytch Bike 5 star review on 29th January 2021

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Posted 4 years ago

“My Swytch kit is one of the best products I have bought in ages. I was not sure what to expect, so my expectations were pretty low. After I got it set up I was blown away. I had a decent Giant E-bike pre-2010 and I was pretty underwhelmed. It had a 250 watt motor on it. So I thought the Swytch kit might be underpowered. Not-at-all. The new sine wave controller makes it super buttery smooth and silent. Power is fantastic. (I wish the top end speed was a hair more - that is my only complaint). The battery pack mounting system is beautifully designed. Swytch crushed it on providing both form and function. What put me off with most other add-on kits is that they just look dumb. Swytch actually added cool-factor to my bike. It just enhances the capabilities of my bike, while maintaining the feel of a regular bike (unlike some of the other monsterous ebikes out there). Needless to say it has my vote!”

Swytch Bike 5 star review on 28th January 2021

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Swytch Bike Reviews