Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Swytch Bike made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installation wasn’t without some hiccups but the customer service folks were quick to help. Overall I am happy with the system, though sometimes it is a bit slow to kick on or off when I start or stop pedaling. It’s not a problem but neither is it seamless. The lack of regenerative braking is also less than ideal for my situation.”

Helpful Report

Posted 3 months ago

“I am very happy with the way things turned out. I really am surprised and very happy with my switch kit. I switched my wife’s bike and I’m happy with the way things turned out. Can’t wait to get another one.”

Helpful Report

Posted 3 months ago

“Price was good - more economical than buying new e-bike. Wait time for delivery was long. Would have preferred to receive it sooner at the price I paid. Delivery was good - well packed and no shipping damage. Order was accurate - no need for returns.”

Helpful Report

Posted 3 months ago

“The Swytch switch went well. I’m enjoying the ride and enjoyed seeing my old bike come to life. There are more cables than I expected. The battery state is difficult to know but with time I hope I get used to the LED indicators.”

Helpful Report

Posted 3 months ago

“We first order the kit for a folding bike in 2022. We are soooooo disappointed in this kit. It took almost two years after our order to get all the correct parts. Now, the bike does not really seem like its battery powered at all. It seems like it is the changes almost too heavy. This was $650 down the drain!”

Helpful Report

Posted 4 months ago

“Product ordered was timely delivered; well packaged. Have had three issues with Swytch system: (1) Lights for status of battery is confusing becaus difference between what appears on the battery itself and what appears on the control device on handle bar. (2)Handle bar device is awkward to scroll/turn off while riding when battery is not needed and then back on to resume battery assist. (3) Mounting sensor system on crank arm is challenging to install on arms that have tapper and rounded side. The requirement for proximity to sensor on frame (post) is hard to achieve and zip ties are not as tight as desired because the ties are secured to a tapped/round surface.”

Helpful Report

Posted 4 months ago

“I have already got a swytch kit on a folder (air model) and an old handlebar mounted one on an old mountain bike. The new centre mounted battery was to replace the one on the mountain bike and has transformed the ride. It has got rid of the front heavy feel from the old kit. Much smoother off road as well. The other kits have proved reliable and mean I can keep riding and enjoying my 30 yr old bike.”

Helpful Report

Posted 4 months ago

“I'm still getting used to it. Not sure i'm using the throttle properly and it sometimes it doesn't keep going when on the throttle only.”

Helpful Report

Posted 4 months ago

“On a full charge the bike works well, however as it runs down it doesn't provide much assistance. I also had to file down the motor wheel axel in order to fit with my bike's fork. I also need to order a second pedal sensor as the one I had ordered didn't fit my bike - user error on my part for not knowing, however the order process could have made this clearer. Other than that, the Swytch kit works very well once setup”

Helpful Report

Posted 4 months ago

“I’ve not had it fitted yet . On crutches for at least another month . When I’m mobile , I’ll get it sorted . If it’s like my other one , I’ll have no worries . 👍.”

Helpful Report

Posted 4 months ago

“Excellent once I got it working. A few compatibility issues with the pedal sensor (and removing the pedal was interesting) but the help team sorted me out and I’m v v impressed.”

Helpful Report

Posted 4 months ago

“Happy with product, had to but extension lead for throttle as by using brompton block accessory which mounts lower down ....meaning further travel for lead to throttle hence the need for extension. Why don't swytch include this with brompton block orders?? That's my only gripe. Good kit and not too difficult to fit.”

Helpful Report

Posted 4 months ago

“The actual kit and conversion has been very easy and it functions very well. Problem with a battery failing which Swytch replaced, even though out of warranty. Only reservation relates to cabling durability and some need for care over pedal pick-up, which can go out of adjustment fairly easily. Very good service and value for money!”

Helpful Report

Posted 4 months ago

“Battery still not arrived. Promisedfor August.”

Helpful Report

Posted 4 months ago

“I thing the motor could be a bit stronger for the brompton.”

Helpful Report

Posted 4 months ago

“SWYTCH has helped me again very quickly and well in analyzing the problem and delivering the right parts. swytch should be a good example for other companies. Thanks SWYTCH 🙏.”

Helpful Report

Posted 4 months ago

“After a long - endlessly seeming- time of waiting for delivery - it is ABYSMAL- I got my kit and installed it easily - since it was already the 2nd kit I bought, everything was done quite fast. 2 problems though: - The harness of the GO set is way too long for my normal 28/bike 29” - can I order a shorter set? ( fast delivery would be appreciated) - what’s missing in both sets (go and the 1st system) is a connection for the head and tail lights on bicycles with a hub dynamo. That is very bad and unsatisfying. And l assume it would be easy to use the power pack to supply both lights. Bye, Ferenc”

Helpful Report

Posted 4 months ago

“Aside from the long wait to get my kit upgrade, it's all pretty good. New battery set was easy and works great.”

Helpful Report

Posted 4 months ago

“Easy installation, front hub is suprizingly light. however I ordered the larger battery and my wife could not swing her leg over it. So I moved it to the front basket. The manufactior shoud consider offering a raer rack mounted battery. My biggest complaint was the shipping time! THREE months!~I honestly thought I had been scammed! However, once shipped the lead time was resonable.”

Helpful Report

Posted 4 months ago

“We are testing the bike with your Swytch at the moment. Functions and results are very different when comparing with Qwick or Pendix. With your Swytch one only has to move the pedal without force to get forward. The speed can move up to 25km/hr. It is a choice of course. It has been difficult to arrange the cables. Can we use the existing battery to power the lights?”

Helpful Report

Posted 4 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews