Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,625 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for the longer transit and the shipment arrived down to NZ after three months. The packaging was excellent and there was no damage. The big issue was the difficulty I experienced putting the kit together on my mountain bike. Eventually I got there, although I had to get a new disc front brake.”

Helpful Report

Posted 9 months ago

“Use of my preferred frame was really cool, but customer service kinda sucked. I had issues with battery power and many messages accomplished zero. They just kept describing how it is supposed to function, instead of listening to the customer telling them about electrical misfunction, or no function at all. Unfortunately, a school bus crashed with bike and ruined the ride and I must retain bicycle, as is, for evidence of wreck. I cannot help but wonder if the kit had a fault, which contributed to the accident.?”

Helpful Report

Posted 9 months ago

“Generally very happy with the Swytch Bike, which I have had for two years. The range of the battery is only 10 miles, if use full-time on its lowest setting, but I tend to only use the battery to assist with hills, strong winds, or both, and so am able to do trips of 20 miles plus, without using the battery. I am now awaiting a new Go battery with a claimed 40 mile range, which will be very useful. Two gripes about Swytch. First, delivery times. Neither with my original kit nor the Go system on order, has the delivery time stated at the time of order been met. Given that the time between order and stated deliver is always several months, one would have thought the logistics could be better organised. Secondly, the instructions for fitting the kit were not as clear as they could have been. I worked out what to do in the end, but only by trial and error. For example, I filed down the forks on the bike to fit the front wheel, before coming across an instruction to file down the bolt on wheel to fit the fork. Overall, good value, but room for improvement in terms of fitting instructions and delivery dates.”

Helpful Report

Posted 9 months ago

“The service for delivery was good. The product itself is easy to install. A rear wheel option would be better. Product quality, the bracket for the standard display seems weak. The first one I had broke on the first ride. After pressing hte button I noticed the unit move, I went to tighten it up and the plastic had shattered. The customer service to replace the part was good. A free replacement was sent and it has lasted a few rides since without issue. Maybe just an unfortunate flaw in the first product.”

Helpful Report

Posted 9 months ago

“The purchasing process was a little confusing. I was invited to purchase extras but it was not clear what came as standard. I ended up buying an extra charger (when I should have bought an extra battery) and brake sensors (which I could not see how to fit, and I don't think I need them). The motor only works when I am peddling (so it is important to get into a low gear before I stop on a hill). The motor sometimes doesn't appear to make much difference but then I remember I could not have cycled up the hill without the Swytch kit.”

Helpful Report

Posted 9 months ago

“Price and installation were great! My only disappointment is that my battery and sensor light give different readings!”

Helpful Report

Posted 9 months ago

“Regular contact from Swytch whilst awaiting on schedule delivery. Fitting of components not as straightforward as videos suggest - modification required to pedal sensor to fit onto bike frame. Good on line response to installation queries. In operation there is a discrepancy between battery charge indication and controller / display indication. Despite having the MAX battery the range is far less than expected particularly when operated at minimum setting. Also, assistance cuts out and is intermittent when battery indicator shows three lights or less.”

Helpful Report

Posted 9 months ago

“I am happy with end result but my biggest complaint is the slow response time to activate the electric motor and the fact you have to hold your thumb in on the button for at least 4 to 6 seconds to switch on. I should have chosen the 30 km battery. I will order the thumb control. The early controller failure a bit disappointing and getting it resolved took too long. As I’ve mentioned before the fact I was originally invoiced in 3 different currencies was strange and caused me to be overcharged. I found the original pedal sensor wheel ran eccentrically ( had a new one made). Delivery was slower than originally promised by 3 months approximately. Controller lights hard to see in sunlight.”

Helpful Report

Posted 9 months ago

“Allows my wife and kid to ride the distance so we can enjoy long rides together as a family”

Swytch Bike 4 star review on 18th March 2024

Helpful Report

Posted 9 months ago

“Haven’t had this swytch kit for over a year or just over a year. The only thing I would say I’m disappointed in is the battery. Plus, I think not enough fault was put into where you mount the battery on a Brompton bike plus the pedal pick up”

Helpful Report

Posted 9 months ago

“not bad battery is kinda strange with its indicators”

Helpful Report

Posted 10 months ago

“Very slow delivery. We're talking many months overdue. The thing eventually arrives and its a CHEAP e-bike kit. Useful for the first 1000km but then issues start arising. I've ridden this as my commuter on normal UK roads and I have found these problems. The motor makes a knocking noise which you don't get from better quality motors and the spokes of the wheel are built with CHEAP aluminium so they flex and bend and spoke nipples eventually come undone causing the wheel to become untrue. I have fixed this at my LBS multiple times but the only permanent solution is to have the whole wheel rebuilt with stronger materials which costs hundreds. The MAX Battery is acceptable range but wheel quality is terrible, all the extra's cost ridiculous amounts more which you don't find out until after paying your deposit. Basic "extra's" such as a display and black paint on the wheel to match the bike cost me an additional £130. Delivery is another £50. Save yourself money and buy a better quality product.”

Helpful Report

Posted 10 months ago

“Once installed it proved a great product, installing it was not as straight forward as suggested. despite having a fairly main stream Boardman bike, few of the parts fitted. The wheel axle was to big requiring the fork to be fettled. The bracket for the handlebar did not cater for the one piece bar/stem, so had to be "adjusted", the magnet ring would not fit the crank arm so had to be be "reshaped" in order to fit, likewise the sensor bracket. If you are technically able, not an unsurmountable issue, if not, I would have been returning the kit. However, once on, it is a great bit of kit, that has transformed the riding experience for my wife, now it is me struggling to keep up !”

Helpful Report

Posted 10 months ago

“Really good kit, very pleased with it. The only problem encountered was with attaching the sensor to the frame so it actually worked. Advice from the help desk was no more helpful than actually what was printed in the manual.”

Helpful Report

Posted 10 months ago

“Resolved faulty part problem, but 4 not 5 star because failed to send the part when promised forcing me to update support ticket asking why I hadn't got the replacement part I was promised. Luckily, once prompted it was actually sent at the second time of asking and resolved the issue!”

Helpful Report

Posted 10 months ago

“Hallo, obwohl mehrere Anschlüsse vorhanden sind, konnte kein Adapter für die Fahrradbeleuchtung (vorher Dynamo, Rad vorn) geliefert werden. Ich muss eine Powerbank extra mitnehmen, das ist wirklich sehr schade. Mit freundlichen Grüßen”

Helpful Report

Posted 10 months ago

“I wish I'd bought a bigger battery. I have to get up a hill on my way home the reason why I bought it and it drains it quickly. Also the battery states 1 thing and the display states another. They don't match up. Otherwise was easy to fit and great on the flat.”

Helpful Report

Posted 10 months ago

“Disappointed with how long the swytch bike took to be initially delivered. Over 6 months with swytch having my money and delivery date changing several times. V frustrating. Battery life not as long as hoped only does 25 k max.”

Helpful Report

Posted 10 months ago

“The device is excellent. It's easy to install and features an appealing design. However, I'm not awarding it five stars because its battery life falls significantly short of expectations, especially given its high price point. I hope to see improvements in this area.”

Helpful Report

Posted 10 months ago

“Im using a 30 year old bike again!! works great, fast and easy to use and enjoy!”

Helpful Report

Posted 10 months ago

Swytch Bike is rated 4.1 based on 1,625 reviews